4859 Sla Management Jobs - Page 7

Skills Required: B. Tech / M. Tech / M.Sc. (IT) Minimum 8- 12 years of experience Key Responsibilities Provide technical assistance and support to end-users for IT-related issues, including hardware, software, network connectivity, and system problems. Perform routine checks, updates, and preventive maintenance to ensure optimal performance, availability, and reliability. Implement and enforce IT security measures, policies, and procedures to protect sensitive data and systems. Assist users with IT inquiries, requests, and problems. Coordinate with vendors, perform upgrades, and ensure compliance with licensing requirements. Prepare regular reports on IT performance, system health, service l...

Responsibilities: Lead and manage a team within the US Healthcare process to achieve operational goals. Monitor daily performance metrics and ensure compliance with SLAs and quality standards. Drive process improvement initiatives to enhance productivity and accuracy. Conduct regular team reviews, provide feedback, and support employee development. Collaborate with cross-functional teams to resolve issues and optimize workflow. Ensure adherence to organizational policies, compliance, and data security standards. Report performance updates and operational insights to senior management. Experience: Proven experience as a Team Leader in US Healthcare operations with strong exposure to team mana...

Responsibilities: Lead and manage a team within the US Healthcare process to achieve operational goals. Monitor daily performance metrics and ensure compliance with SLAs and quality standards. Drive process improvement initiatives to enhance productivity and accuracy. Conduct regular team reviews, provide feedback, and support employee development. Collaborate with cross-functional teams to resolve issues and optimize workflow. Ensure adherence to organizational policies, compliance, and data security standards. Report performance updates and operational insights to senior management. Experience: Proven experience as a Team Leader in US Healthcare operations with strong exposure to team mana...

Responsibilities: Lead and manage a team within the US Healthcare process to achieve operational goals. Monitor daily performance metrics and ensure compliance with SLAs and quality standards. Drive process improvement initiatives to enhance productivity and accuracy. Conduct regular team reviews, provide feedback, and support employee development. Collaborate with cross-functional teams to resolve issues and optimize workflow. Ensure adherence to organizational policies, compliance, and data security standards. Report performance updates and operational insights to senior management. Experience: Proven experience as a Team Leader in US Healthcare operations with strong exposure to team mana...

Responsibilities: Lead and manage a team within the US Healthcare process to achieve operational goals. Monitor daily performance metrics and ensure compliance with SLAs and quality standards. Drive process improvement initiatives to enhance productivity and accuracy. Conduct regular team reviews, provide feedback, and support employee development. Collaborate with cross-functional teams to resolve issues and optimize workflow. Ensure adherence to organizational policies, compliance, and data security standards. Report performance updates and operational insights to senior management. Experience: Proven experience as a Team Leader in US Healthcare operations with strong exposure to team mana...

Responsibilities: Lead and manage a team within the US Healthcare process to achieve operational goals. Monitor daily performance metrics and ensure compliance with SLAs and quality standards. Drive process improvement initiatives to enhance productivity and accuracy. Conduct regular team reviews, provide feedback, and support employee development. Collaborate with cross-functional teams to resolve issues and optimize workflow. Ensure adherence to organizational policies, compliance, and data security standards. Report performance updates and operational insights to senior management. Experience: Proven experience as a Team Leader in US Healthcare operations with strong exposure to team mana...

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-s...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Roles and Responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams’ performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. ...

Leads the delivery of Client focused procurement services and continuously strives to improve them. Participates in meeting service KPIs executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery. Develops business intimacy with local Stakeholders.May lead and/or provides support to other team members in resolving operational issues within own process expertise. - Grade Specific Role Overview:Provides services according to the Service Delivery scope to meet specific KPIsSupports delivery of Procurement services into the BusinessMaintains a proactive working attitude towards the ClientHas basic knowledge of the Stakeholder community within the ...

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Asset Servicing Role Purpose The purpose of the role is...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful...

Job Description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cau...

Job Description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cau...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Job Description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cau...

2 yrs exp as BPO Ops Manager who has handeled Telecom process SLA ,Attrition,Shrinkage, CSAT,AHT Immediate joiners Call/Whattsapp CV Amit 8851792136/Neha 8287267407 Required Candidate profile Work from Office-Pune 2 yrs exp as BPO Ops Manager who has handeled Telecom Process

Position: Assistant Manager Location: Salem Experience: Minimum 7+ Years Languages Required: Tamil, English & Hindi (Mandatory) Work Mode: Work from Office (General Shift) Key Responsibilities: Develop and implement strategies to maximize business value and ensure smooth execution of orders. Delegate tasks effectively and monitor team performance and productivity. Mentor and train employees while ensuring accountability for ethical behavior, attendance, and compliance. Ensure adherence to SLAs, regulatory standards, and service quality benchmarks. Optimize end-to-end business processes and allocate resources for maximum efficiency. Maintain strong stakeholder relationships and resolve operat...

Job Overview We are seeking a highly motivated and experienced Senior Manager in training to join our team. The ideal candidate will be well versed with International process & training and play a pivotal role in designing and delivering impactful training programs, managing stakeholder relationships, through effective learning initiative. The selected candidate must also be flexible to integrate training and supporting AOCS during IROP’s to support business continuity. Key Responsibilities Facilitation & Training • Conduct compliance checks to identify and address gaps in our documentations process to be audit compliant for both internal and external audits • Develop, deliver, and facilitat...

Role & responsibilities Responsible for the end-to-end operations delivery Acts as an interface between the client team and operations delivery team for any day-to-day issues in operations Ensure adherence to SLAs, meeting Customer OKRs on Productivity, Quality, Utilization etc... and improve operational performance Identify process improvement areas and take initiatives to improve operational metrics like productivity, quality, TAT, etc. Provide coaching and feedback to team members to enable them to improve their performance Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements Drive reward and recognition activity on the floor ...

Looking for a motivated and enthusiastic individual to join our Operations Department as an Apprentice in Welcomhotel by ITC, Prayagraj. The ideal candidate should have 0-1 year of experience. Roles and Responsibility Assist in managing daily operations for smooth functioning. Coordinate with various departments to ensure seamless service delivery. Develop and implement process improvements to enhance efficiency. Maintain high standards of customer service and quality. Collaborate with the team to achieve operational goals. Analyze data to identify areas for improvement and optimize processes. Job Requirements Fresher with excellent communication skills and a strong desire to learn. Ability ...

Job Description Experience/ Preferred Skills: Minimum experienced 3-5 years of IT Capacity Managemen Splunk Hands on experience with regular expression Demonstrated prior experience creating multi-tiered capacity models with complex failover strategies and thresholds Demonstrated prior experience in a Capacity Management Methodology role. BA or equivalent working experience working in a mathematical/ statistical and quantitative analytics role. Prior working experience working with ITIL Capacity Management best practicesCOBIT Framewor The candidate will be expected to foster a culture of support and knowledge sharing. Key responsibility: Role: Capacity Planner/ Analyst Primarily capacity man...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful...