5855 Sla Management Jobs - Page 7

The Regional Operations Manager for Rapid Commerce venture is responsible for overseeing and optimizing operations across a designated region This role is critical in ensuring operational excellence, inventory accuracy, fulfilment efficiency, timely order handovers, and effective last-mile delivery performance across the region The role demands a high level of strategic thinking, strong leadership and people management skills, a focus on service-level adherence, and regional coordination Key Responsibilities: 1 Inventory Management: Ensure inventory accuracy across all dark stores within the region through the implementation of rigorous checks, cycle counts, and audits Optimize inventory pla...

We are seeking an experienced Senior Manager-Operations to lead and oversee our international customer service operations. The ideal candidate would provide strategic direction and leadership to the international customer service team, driving process improvements, ensuring seamless operations and consistent delivery of high-quality service across all markets Role & responsibilities Manage a diverse team of 150 to 200 FTEs, fostering a collaborative and inclusive work environment that promotes professional growth and development. Monitor and analyze key performance indicators (KPIs) related to customer service, identifying areas for improvement and implementing data-driven solutions. Develop...

- Team Handling / SLA Management / KRA-KPI Management - US MORTGAGE experience MANDATORY - pls CALL / WATSAPP Anuj - 8249759636 for more details. Perks and benefits - Both side cabs - One time Meal

Job Description: We are looking for an experienced Senior Group Leader to manage large-scale Trust & Safety operations. The ideal candidate should have strong people management skills, deep operational knowledge, and proven experience in handling performance, attrition, and shrinkage in a high-volume environment. Key Responsibilities: Lead and manage 100+ team members across Trust & Safety operations Drive operational excellence by meeting KPIs, SLAs, and quality benchmarks Manage and control attrition and shrinkage, ensuring workforce stability Coach, mentor, and develop Team Leaders and frontline staff Analyze performance metrics and implement improvement plans Ensure compliance with Trust...

The Senior Operations Manager is responsible for overseeing and optimizing daily business operations to ensure efficiency, quality, and profitability. This role leads cross-functional teams, drives process improvements, manages budgets, and ensures operational strategies align with organizational goals. Notice Period: 15 - 30 Days Role & responsibilities : Operational Leadership Lead, manage, and mentor operations teams across departments Establish operational goals, KPIs, and performance standards Process Optimization Analyze and improve operational processes to enhance productivity and reduce costs Implement best practices, SOPs, and continuous improvement initiatives Strategic Planning De...

Operations Manager /Manager Operations BPO /BPO Operations Manager 2 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage, CSAT,AHT call/whatsaap cv Neha 8287267407 Required Candidate profile call/whatsaap cv Neha 8287267407 Work from Office-Bangalore Must Knows-English and Hindi Ecommerce experience is Mandatory

You will be responsible for configuring and troubleshooting Desktop, Laptops, Peripherals, Printers, Handheld, Smartphones, Applications, Software applications, Windows, and other Operating Systems. Your duties will include accurately testing, identifying, repairing, resolving, and documenting end user technical issues. Additionally, you should possess advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals. Key Responsibilities: - Knowledge of Networking, AD, DNS, DHCP VPN, DNS, DHCP, TCP/IP, and GPO - Knowledge of Outlook / Office365 / Onedrive configuration - Excellent verbal and written communication skills in English and local languages - Exposure to r...

We are looking for the Head of MSP for our QITS business with IT staffing expertise and strong market network. Someone who can bring in difference working with business & create a synergy on the floor for Quess culture and belongingness. If you are from the IT Company and have an in-depth knowledge of staffing sales & operation, have handled P&L ad you are a people's person, this role might be for you. ROLE: Head of MSP Experience Required: 15+ Years Location: Bangalore Summary: We are seeking a dynamic and strategic Head of MSP to lead and scale our Managed Service Provider (MSP) operations within the Quess IT staffing domain. The ideal candidate will have extensive experience in managing a...

**Job Description:** **Role Overview:** Enphase Energy, a global energy technology company, is seeking a talented individual to join their team in Bengaluru. As a member of the team, you will be responsible for providing support services to maintain and enhance Oracle Cloud ERP. Your role will involve diagnosing, troubleshooting, and resolving issues, responding to technical support requests, and carrying out modifications/enhancements in Oracle Cloud ERP based on business needs. **Key Responsibilities:** - Requirement Gathering, Design, and Implementation of new enhancements and features - Ability to map Business requirements to out-of-box features with Oracle Cloud - Develop Test scripts b...

Role Overview: As an Assistant Manager - Collections at Spocto, you will be part of a dynamic team developing a full stack collections platform powered by AI ML capabilities, revolutionizing the debt industry. Your role will involve leading Voice Operations Functions in the Collections Domain, managing client relationships, ensuring SLA management, governance, and reporting, as well as driving developmental initiatives for retention and succession planning. You will be responsible for providing strategic and tactical direction to operational support units, ensuring timely achievement of SLAs, managing productivity, staffing levels, and operational efficiency. Your contribution will be crucia...

Hiring Team Leader Microsoft Tech Support Location: Hyderabad Package Up to 10 LPA Shift: 247 Rotational Immediate Joiner only Requirement: Education: Graduate or above Experience required: 5+ years of experience post qualification. Proven experience in leading technical support or service desk teams on papers Strong understanding of desktop, application, and troubleshooting Familiarity with ITSM tools Excellent communication, people management, and stakeholder coordination skills To know more call Kanika on 9953939776 or email resume to kanika@manningconsulting.in

Hiring For Team leader Position Any Grad With Min 1 year TL Experience On Paper 5 Days Working || 2 Off Both Side Cab Loc- Noida Salary Up-to - 6.5 Lpa Virtual Interview For Interview Alignment Call/ WhatsApp HR SUHAIL @ 9582213152

Hiring For Team leader Position Any Grad With Min 1 year TL Experience On Paper 5 Days Working || 2 Off Both Side Cab Loc- Noida Salary Up-to - 6.5 Lpa Virtual Interview For Interview Alignment Call/ WhatsApp HR SUHAIL @ 9582213152

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Roles and Responsibilities Manage day-to-day operations of the team, ensuring efficient use of resources and meeting SLAs. Oversee customer service management, including handling escalated issues and improving overall customer satisfaction. Develop and implement process improvements to increase productivity, reduce costs, and enhance quality. Collaborate with cross-functional teams to drive business growth through effective communication and leadership skills. Analyze performance metrics using management reporting tools to identify areas for improvement. Strategic planning and execution Team leadership and motivation Process improvement and change management Decision-making and accountabilit...

Acting TL also works (min 1+ yrs TL exp is must) Candidates must be from CS + Upselling international voice 5 days working || 2 off's Rotational shifts Cabs in odd hours Salary - 6.5 to 7 Lpa For more details Call HR Sanjana @9999129207

Resonate is an Australian-founded tech company with a growing presence in India. We build an enterprise Customer Experience (CX) SaaS platform that helps leading companies listen to their customers and employees, close the loop faster, and act on insights. Our Voice of Customer and Voice of Employee platform leverages machine learning, text analytics, and powerful data visualizations to deliver actionable insights. Were trusted by flagship customers globally and continue to grow our brand recognition in the space. Were looking for an Application Support Engineer to strengthen our team in Kochi, India . In this role, you will play a crucial part in maintaining and innovating within our cloud-...

Role Overview The Deputy Manager / Operations Manager will oversee end-to-end operational activities at the Square Raipur Office. This role requires strong leadership, structured execution, and cross-functional collaboration to ensure smooth daily operations and continuous improvement. Key Responsibilities Operational Management Supervise day-to-day operations of the Raipur office. Ensure adherence to company policies, SOPs, and quality standards. Monitor operational workflows and recommend improvements. Work closely with HR, Admin, Finance, Technical, and Sales teams. Team Leadership Lead and mentor the operations team. Plan work schedules, assign responsibilities, and track performance. Co...

Skills Required Role & responsibilities Manage end-to-end B2C shipment operations across multiple courier partners Coordinate with courier partners for pickup, delivery, delays, and escalations Handle and close NDR (Non-Delivery Reports), RTO, and reverse logistics cases Monitor SLA performance for pickups, deliveries, and closures Track shipment exceptions and ensure timely resolution through follow-ups Update shipment status, remarks, and resolution details in operations dashboards Work closely with Customer Success teams for client escalations Support Finance team with operational clarifications for billing, disputes, or credits Prepare daily operational trackers and basic MIS reports Ide...

5+ years of experience in business development, enterprise liaisoning, Project Management or strategic partnerships. Industry experience in IT Software/SaaS/Telecom/Manufacturing/etc Managing existing SLA and developing relationships with customers

Job Summary Management and oversight of a service delivery team handling the provision of corporate secretarial support to the Lux Fund CS & Cosec team (FCS), by providing guidance and leadership to the Indian CoSec Team As a supervisor, the Cosec Manager leads, organizes, coordinates, develops, monitors the performance, delegates tasks and responsibilities to their direct reports and their team members (skip level), as needed. To facilitate and assist various administration processes of complex clients and conduct all work in accordance with IQ-EQ India and IQ-EQ Group policies and procedures, as needed (when Assistant Manager is unable to, depending on capacity). Performs review of core pr...