5855 Sla Management Jobs - Page 4

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface betwe...

About The Role Skill required: Talent Acquisition - Candidate Assessments Designation: HR Service Delivery Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCandidates with End to End Recruitment experience - Domestic/International MarketFilter applications using screening methodology to ensure the right skills are evaluated and the selected candidates have the right competencies to do the job. Ensure proper training of interviewers and conduct reference, certification and background checks. What are we looking for? Written and verb...

About The Role Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : SAP FI S/4HANA Accounting Good to have skills : NA Educational Qualification : 15 years of full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code across multiple clients. Your typical day will involve collaborating with team members to perform maintenance and enhancements, ensuring that the ap...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your ...

About The Role Skill required: Order to Cash - Account Reconciliations Designation: Delivery Operations Associate Manager Qualifications: BCom/MCom Years of Experience: 10 to 14 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Pr...

About The Role Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support Designation: Delivery Operations Senior Analyst Messaging Qualifications: Any Graduation Years of Experience: 5 to 8 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, se...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Develop, maintain, and enhance applications written in COBOL Experience in debugging and performance tuning of COBOL programs Analyze user requirements and design technical solutions in COBOL Perform code reviews, unit testing and integration testing Work with JCL,VSAM,DB2,CICS, and other mainframe tools Basic know ledge of Linux/Unix commands and scripts for file manipulation, job execution, and monitoring Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all querie...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. JOB RESPONSIBILITIES To work on Private Equity / Real Estate / Hedge Fund Operations such as Fund / Financial Accounting - Book Keeping, Journal Posting, Preparation of Financial Statements. Management Fee Carried Interest and Expense Calculation & Posting. Capital Calls - Preparation of Capital Call memos, LC Opening, Follow Up with LPs for funding Distribution - Preparation of Distribution working, LP Memo Preparation, Fund Transfer Wire preparation, Repayment of LCs Reconciliation - Cash Reconciliation,...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Cogent hub is hiring for :- Job Title: Team Leader for International Sales Location: (Gurugram) Department: Inbound Sales Process:- UK telecom Job Summary :- We are seeking a high-energy, results-oriented International Sales Team Leader to drive our global revenue growth and manage a diverse team of sales professionals. In this role, you will bridge the gap between high-level strategy and daily operations, ensuring your team consistently meets and exceeds sales targets across multiple international markets. You will be responsible for coaching team members, refining sales techniques for different cultural contexts, and leveraging advanced and CRM tools to optimize the sales cycle. Role & res...

We are looking for the Head of MSP for our QITS business with IT staffing expertise and strong market network. Someone who can bring in difference working with business & create a synergy on the floor for Quess culture and belongingness. If you are from the IT Company and have an in-depth knowledge of staffing sales & operation, have handled P&L ad you are a people's person, this role might be for you. ROLE: Head of MSP Experience Required: 15+ Years Location: Bangalore Summary: We are seeking a dynamic and strategic Head of MSP to lead and scale our Managed Service Provider (MSP) operations within the Quess IT staffing domain. The ideal candidate will have extensive experience in managing a...

We are hiring for Technical Support (Voice Process) to join our dynamic team supporting the North American Process Process: International Voice Process Experience : Freshers to 4 years (All are welcome to apply!) Shift: Night Shift (Cabs provided for night shifts; Day shift during training (One Month)- own transport required) Work Schedule: Training Period: 6 days/week Post-Training: 5 days/week (Rotational two off) Education: Undergraduates are also eligible Requirements: Excellent communication skills (Fluency in English). Basic knowledge of computer hardware and troubleshooting. Strong customer focus and problem-solving ability. Immediate joiners only. No leaves allowe'd during training. ...

Your work profile KPI & SLA Management: Establish and track SOC KPIs, SLAs, and quality benchmarks to measure operational efficiency. Continuous Reporting: Monitor and report SOC KPI parameters on an ongoing basis to ensure compliance and performance visibility. Ensure SOC operations comply with industry standards and regulations (e.g., ISO 27001, PCI-DSS, GDPR) and client-specific security requirements. Provide regular and ad-hoc reports to clients, demonstrating SOC performance, incident details, threat trends, and service improvements. Manage audits and assessments of SOC processes and ensure that the SOC meets internal and external compliance requirements Governance Reporting: Prepare we...

Roles and Responsibilities Candidate should have experience in international process as Team Leader Manage a team of agents handling international calls, ensuring excellent customer service and meeting KPIs. Oversee daily operations, including scheduling, training, and performance management to achieve SLA targets. Develop strategies to reduce shrinkage and attrition rates through effective coaching and people management skills. Collaborate with other teams to resolve complex issues related to UK processes and US procedures. Ensure compliance with quality standards (CSAT) by monitoring call recordings and providing feedback to agents. Desired Candidate Profile 3-8 years of experience in BPO ...

Skills: Service Desk Operations, IT Service Management, ITIL Framework, Microsoft 365 services, SLA Management, KPI governance, Exchange Online, Technical Operations, Experience 8 - 10+ years of IT experience, including 3+ years in Windows, office 365, service desk, support management, or service delivery leadership roles Responsibilities (includes All Tasks) Own and manage Service Desk operations, ensuring prompt resolution of incidents, fulfilment of requests, and high-quality end-user support in alignment with business and contractual expectations. Oversee delivery and optimization of Microsoft 365 services (Exchange Online, Teams, SharePoint, Intune). Design, implement, and monitor adher...

Hiring for International BPO Team Leader Min 1 year of work exp is required in customer service process as a team leader on papers Salary upto 7 LPA Navi Mumbai Contact Rohit 8178634637 call or whatsapp your resume

SUMMARY Role Title Penetration Testing & Offensive Security Engineer (Web/Mobile/API) Role Purpose Perform penetration tests on web, mobile, and API applications; configure/run DAST where needed; produce comprehensive reports; drive remediation, retest, and executive communication. Key Responsibilities Scoping calls; confirm timelines & prerequisites; ensure test readiness Execute pentests with Burp Suite Pro , Invicti (support), custom scripts Identify, exploit, document vulns with PoC ; post exploitation analysis Configure/run DAST scans; maintain test plans/scripts/reports Prepare detailed technical & executive reports (Client format); walkthrough with app teams Create Jira tickets; valid...

Experience - Banking Process is mandatory and Please share your profile at surbhi.malhortra@nlbtech.com Graduate in Finance, Accounting, Business Administration, or related field. Previous experience (5+ years) in a back-office role within the financial services industry, with at least 2 years in a supervisory or leadership capacity. Oversee the end-to-end process of Business Banking, from receiving requests to resolution, ensuring accuracy and adherence to timelines. Identify opportunities to streamline the processes and enhance efficiency. Collaborate with cross-functional teams to implement process improvements and system enhancements. Generate performance reports and key performance indi...

Experience - Please share your profile at surbhi.malhotra@nlbtech.com US Banking Customer Service (Inbound Voice Process) Location: Gurgaon and Noida Employment Type: Full-Time Shift: US Time Zone / Night Shift (IST) Position Summary As a strategic partner to our client, we are seeking a Customer Service Manager to lead operations for a US Banking inbound voice process. This role demands a seasoned professional with 1315 years of contact center experience, including 68 years in a managerial role, who can ensure exceptional service delivery, compliance, and client satisfaction. The position requires strong stakeholder management, operational governance, and expertise in Genesys tool to drive ...

Company: Circular Edge Experience Required: 10+ Years Location: Chennai/Mumbai Role Type: Full-Time / Permanent Key Responsibilities 10 15 years of experience in Service Delivery, Application Support, or Delivery Management Strong AMS background with hands-on major incident (P1/P2) handling Proven experience working in Agile (Scrum / Kanban / Hybrid) environments Solid understanding of production support, change management, and RCA processes Ability to collaborate with Product Owners and influence AD teams without direct authority Own AMS delivery including incident, service request, and problem management Lead P1/P2 incident management and drive strong RCA and preventive actions Ensure SLA,...

Job Role:- Store Manager (Lenskart) Qualification & Experience:- Graduate (preferred in Business/Optometry/Commerce). 5 years of retail experience as Manager, preferably in optical or lifestyle retail or QSR Brand Strong hold on Retail KPI, SOP, Revenue, Sales Growth, Business Acumen, Roaster Management, Team Handling Prior experience as an Assistant Store Manager or Store Supervisor is required Job Locations:- Ranchi, Jamshedpur, Bhagalpur, Gaya, Purnia, Muzaffarpur, Kishanganj, Rourkela, Balasore, Sambalpur, Cuttack. Salary:- 30000 to 34000 in hand + Incentives + PF + Medical Insurance Note:- Preference will be given to those who can join immediately within 10-15 days. Training:- 25 days t...

TEAM LEADER On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - GURGAON CTC - Up to 11LPA Need Only Graduates Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume ...