4859 Sla Management Jobs - Page 4

Quintes Global hiring Manager Customer Services(Order Management) for Ireland based renowned Biotech company specialising in the development, manufacture and marketing of clinical diagnostic products !! Job Location- Noida Shift- US shift 5 Days week Need immediate joiner Drop Facility & dinner facility will be given by company Role- Manager-Customer Services (Order Management) Job Summary: The Customer Service Manager (Team Lead) will be responsible for ensuring that customers have a first-class experience while dealing with Organisation. The role requires the incumbent to support the Manager in ensuring that all touchpoints from order enquiry to post order receipt support are addressed tim...

We are looking for a highly motivated and enthusiastic individual to join our team as an Apprentice in F&B Service at the Marriott Hotel. The ideal candidate should have 0-1 years of experience. Roles and Responsibility Assist in preparing and serving food and beverages to guests. Maintain high levels of customer satisfaction and ensure guest complaints are resolved promptly. Collaborate with other departments to ensure seamless service delivery. Participate in inventory management and stock control. Develop knowledge of menu items, ingredients, and preparation methods. Ensure compliance with health and safety regulations and company policies. Job Requirements Ability to work well under pres...

Duties: Project Manager will make sure that tasks are done on time and in the correct way. Responsible to track billable hours Communicate with clients on new requirement understanding and manage escalations. Technical knowledge preferred Manage help desk support. Has to be available till 11 pm IST.

Own the QA governance framework, drive strategic improvements, and ensure QA operations align with business goals of quality, risk reduction, and efficiency. Key Define and implement the QA framework across Order Management Product Fulfilment processes. Own SLA/KPI delivery (Accuracy %, FPY, Error Leakage, RCA Closure). Establish governance cadence with client stakeholders (Adhoc, daily, weekly and Monthly reviews along with RCA). Proficiency in QA methodologies such as 7 QC tools, SWOT analysis, continuous improvement framework, error rubrics, and sampling strategies. Drive automation initiatives in QA workflows using Google tools. Lead root cause analysis of systemic errors and oversee Pre...

Purpose of Role: Provide world class support for the Customer Experience Team to ensure all orders, credit and debit notes are billed in time, incoming cash is timely allocated from bank account to customer ledger and within customer ledger, credit blocked orders are released with appropriate approvals, write offs and GL reconciliations happen in a timely manner with appropriate approvals. Required Capabilities: Accuracy, attention to detail Ability to communicate clearly in English Knowledge of or ability to learn STC process and systems Understands and complies to controls in own area Ability to effectively prioritise and deliver on promises Proactive, solution-focused mind-set and positiv...

Business Advisors shape the vision with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution Job Description - Grade Specific Conducts appropriate meetings/workshops to elicit/understand and document the business requirements using their domain expertise. In addition, may also produce process and data models of the current and/or future state.

Level 2 To be managed by TechM 1. Provide second level support to end users and level 1 support team for ECTO and SFTT Solution. 2. Collaborate with level 1 team is resolving support tickets, emails, and phone calls in a timely and professional manner. 3. Perform configuration that are result of Incidents, Change Request, RITM and SCTasks. 4. Troubleshoot and resolve user issues related to time off requests, time tracking, and other functionalities within the applications. 5. Collaborate with level 1 technical support team to escalate and resolve complex customer issues. 6. Conduct remote troubleshooting sessions with end users to diagnose and resolve technical problems. 7. Document and trac...

License fulfillment - Assistant Manager 5+ yrs of exp Upto 13 LPA BLR Exp in software entitlement and licensing process. Hands on exp in salesforce application. Asset Management exposure will be a minimum requirement mansikohliimaginator@gmail.com Required Candidate profile License Fulfilment,troubleshooting on complex/escalation orders Audits & Compliance, CSAT Process, Resource optimization, Process Reengineering, Governance compliance Immediate Joiner OR 30 Days

Team Handling experience, Knowledge of Incident Management, Problem Management, Conflict Management, SLA Management Strong Analytical and Problem- Solving ability, Reporting to customer & managem

Job Summary: We are looking for an experienced Customer Service Lead (Non-Voice Domestic Process) to manage daily operations and ensure service excellence across multiple customer support teams. The ideal candidate will oversee a non-voice process (email, chat, ticketing, or back-office support) within a BPS environment , ensuring productivity, quality, and adherence to SLAs. Key Responsibilities: Lead and manage a team of Customer Service Associates handling non-voice domestic processes (email/chat/back-office). Monitor team performance against quality, productivity, and turnaround time (TAT) targets. Handle escalations, resolve customer issues, and ensure prompt and professional responses....

Interested candidates can share their resume - Jitendra.Pandey@cotiviti.com / 7350534498 POSITION DESCRIPTION JOB TITLE: Manager - Operations General Summary: The Manager is a supervisor who manages the day to day operational activities of the Leadership team. This includes ensuring that the program leaders deliver as per set expectations while maintaining the required quality standards. The role involves day to day coordination with internal as well external teams. The Manager is also required to analyze data and identify trends for performance & quality improvements. Principal Duties/ Responsibilities: Effectively lead a team of program leaders on Healthcare projects. Ensure Team meets dai...

Charutar Vidya Mandal University is looking for Operations Manager to join our dynamic team and embark on a rewarding career journey Developing and implementing operational strategies Managing and supervising a team of employees Analyzing and improving processes to increase efficiency and productivity Identifying and resolving operational problems and issues. The ideal candidate for this role should have strong leadership skills, excellent communication and interpersonal skills, experience in managing teams, and a deep understanding of operations and business processes. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve ...

Job Description - Assistant Manager, SDU, India I. Basic Information Job Title Assistant Manager Service Delivery Report to: Manager - Service Delivery Department: Service Delivery Unit Location: Bangalore, India II. Purpose of the Position ReSource Pro is a fast growing company, recognized by Inc.500|5000, Fastest Growing Private Companies: 2009-2014 and IAOP Global 100: 2009-2015. Our growth is accelerating, with a goal to expand from 3,000 to 5,000 employees in 5 years across our delivery centers in China, India and the US. As a recognized leader providing innovated and integrated solutions to the insurance industry, we are in the process of transforming into a world-class service organiz...

Job Title: Director/ Sr Manager - Procurement Location: Vadodara/ Bangalore/ Chennai/ Hyderabad/ Pune Shift: Split shift (11am 8pm or 2pm 11pm IST) About the Role: Ascendion is looking for a Vendor Governance & Performance Leader to oversee supplier governance, compliance, and performance excellence across all procurement categories. This role ensures vendors deliver consistent quality, innovation, and value in alignment with contractual and strategic objectives. Key Responsibilities: Establish and lead governance frameworks and category strategy (Professional services/ Marcom/Travel) Establish and develop category playbooks for indirect procurement categories Responsible for vendor performa...

SPOC, Monitoring of Tickets /Incidents logged with Service Desk. Update users on the closure of tickets, delay in closures. Assign tickets to engineers and receive timely updates on the tickets logged. Provide first-level support. stakeholders SLA Required Candidate profile Experience in IT Help Desk management Services, IT Infrastructure Analytical skills, Communication Management, and ITIL Process Awareness of Change & Release Management Documentation MS. Office.

Job Description: As a Business Advisory Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide optimal resolutions. You will play a key role in closing faults and complaints within SLAs, transforming customer support into a strategic differentiator in the market. Your responsibilities will include recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests for non-voice interactions like email, web, and chat. Additionally, you will manage unplanned interruptions to restore normal service operations promptly. Key Responsibilities: - Manage and resol...

Role Overview: At PwC, you will be part of the risk and compliance team focusing on maintaining regulatory compliance and managing risks for clients. Your role will involve providing advice and solutions to help organizations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively. As a reliable and contributing member of the team, you are expected to adapt to working with various clients and team members in a fast-paced environment. Every experience will be an opportunity for you to learn and grow, taking ownership and delivering quality work that drives value for clients and contributes to the success of the team. Building a brand for yourse...

As a Vendor Coordinator, your role involves tracking Partner and Vendor performances, suggesting changes for improvements, and ensuring smooth coordination and reconciliation. Your responsibilities include: - Tracking vendor performance and working on Root Cause Analysis (RCA) creation for any issues that arise - Acting as the Single Point of Contact (SPOC) for internal and external audits when required - Ensuring all statutory dues, including Taxes and Social Security contributions, are paid accurately and on time - Delivering key documents to employees and authorities in a timely manner - Resolving employee and Client queries according to established Service Level Agreement (SLA) guideline...

As a Team Leader in the international BPO sector, you will be responsible for leading and managing a team of 30 agents in an international voice process. Your main goal will be to achieve SLA, quality, productivity, and compliance targets. You will need to monitor performance using KRA/KPI metrics, conduct coaching sessions, provide feedback, and perform regular performance reviews. Handling escalations, improving CSAT scores, and coordinating with clients will also be part of your responsibilities. Additionally, tracking reports on shrinkage, attrition, adherence, etc., and collaborating with QA, HR, WFM, and Training teams will be crucial. Driving team engagement, maintaining discipline, a...

As a Team Lead for Online Reputation Management (ORM), your role will involve overseeing a team dedicated to managing social media and email communications. You will focus on ORM by handling complaints and escalations, aiming to maintain a positive online presence and ensure customer satisfaction. Collaboration with senior management to develop strategies for enhancing customer experience and resolving issues efficiently will be a key aspect of your responsibilities. Your strong problem-solving and conflict-resolution abilities will be crucial in this role. Key Responsibilities: - Lead and manage a team responsible for monitoring and responding to social media and email communications, ensur...

You will be responsible for Patch Management for servers and end user devices (Windows & Mac, Laptops and Desktops). This includes reviewing all patches relevant to the IT environment, classifying how the patches should be installed as defined by IT policies, implementing documented processes for patch management, installing patches following change management processes, monitoring and reporting patch approval status, and making decisions on unpatched devices. Additionally, you will be involved in pre-testing patches, providing test and UAT user lists, synchronizing WSUS and MECM SUP, setting up ADR's, classifying types of patches, creating Software Update Groups and Deployment Packages, dis...

As a Service Manager at Barclays, you will lead the evolution of infrastructure and deployment pipelines, fostering innovation and operational excellence. Utilizing cutting-edge technology, you will build and manage robust, scalable, and secure infrastructure to enable seamless delivery of digital solutions. Key Responsibilities: - Manage vendor relationships, including contracts, performance, SLA adherence, and vendor risk evaluation. - Review vendor performance against technology deliverables and Barclays standards, also verifying vendor invoices. - Develop and implement strategic direction for IT Services, oversee department efficiency, and manage IT service risk. - Monitor financial perf...

As a recruitment professional at US Tech Solutions, your role will involve the following key responsibilities: - Experience on full Life Cycle of Recruiting, including screening resumes, conducting interviews, handling non-technical queries, closing candidates, and managing responsibilities until their joining. - Proficiency in working on MSP/VMS model and US Staffing experience in various domains like IT, Engineering, Semiconductor, Aerospace, Non IT, BP, BFSI, Marketing, and Creative requirements for direct clients on W2. - Expertise in dealing exclusively with U.S. Citizens, Green Card Holders, and H1B candidates, along with recruiting techniques such as Head Hunting, Calling, Networking ...

We are seeking a skilled End User Support Engineer to provide technical assistance and support to our organization's employees. The ideal candidate will be responsible for resolving hardware, software, and ensuring seamless operation of IT systems

You will develop and implement service strategies, drive process improvements, and manage the day-to-day operations of the team.