Team Leader international voice process

Teleperformance (TP)

3 - 8 years

3 - 5 Lacs

kolkata

Posted:1 week ago| Platform:

Apply

Skills Required

team handling sla team leading international voice process team management bpo operations kpi shrinkage aht attrition us process team coaching international process kra people management skills csat sla management international bpo international calling uk process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Candidate should have experience in international process as Team Leader

Manage a team of agents handling international calls, ensuring excellent customer service and meeting KPIs.
Oversee daily operations, including scheduling, training, and performance management to achieve SLA targets.
Develop strategies to reduce shrinkage and attrition rates through effective coaching and people management skills.
Collaborate with other teams to resolve complex issues related to UK processes and US procedures.
Ensure compliance with quality standards (CSAT) by monitoring call recordings and providing feedback to agents.

Desired Candidate Profile

3-8 years of experience in BPO Operations or similar industry.
Strong understanding of AHT, Attrition, CSAT, KPIs, KRAs, People Management Skills, SLA Management.
Excellent communication skills for effective team handling and leadership.

Contact HR: Yamanur - 9449900627

yamanurappa.kuri@teleperformancedibs.com

More Jobs at Teleperformance (TP)

Medical Coding Executive

Navi Mumbai, Thane

1 - 2 yrs

INR 2 - 2 Lacs

International Process Customer Support @Gurgaon

Gurgaon

Experience: Not specified

INR 3 - 4 Lacs

Customer Support Representative

Goregaon

Experience: Not specified

INR 1 - 2 Lacs

Workforce Management Analyst

Hyderabad

2 - 6 yrs

INR 0 - 0 Lacs

Director - Network Operations For HYD. (Immediate joiner pref.)

Hyderabad

10 - 20 yrs

INR 32 - 45 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.