WE ARE A START-UP COMPANY WHEREIN WE ARE HIRING YOU TO MAKE OUTBOUND CALLS AND TAKE INBOUND CALLS TO ASSIST AND COLLABARATE WITH CUSTOMERS FOR CUSTOMERS TO MAKE THEIR PAYMENTS AS PER LOAN AGREEMENT EXECUTED Experience MINIMUM 1 YEARS EXPERIENCE IN DOMESTIC OR INTERNATIONAL CALL CENTER IN PERSONAL LOANS, CREDIT CARD, SHORT TERM LOAN, DIGITAL LOAN, HOME LOAN Or INSURANCE IN COLLECTIONS TEAM
WE ARE A START-UP COMPANY WHEREIN WE ARE HIRING YOU TO MAKE OUTBOUND CALLS TO ASSIST AND COLLABARATE WITH CUSTOMERS FOR CUSTOMERS TO MAKE THEIR PAYMENTS AS PER LOAN AGREEMENT EXECUTED Experience MINIMUM 1 YEARS EXPERIENCE IN DOMESTIC OR INTERNATIONAL CALL CENTER IN PERSONAL LOANS, CREDIT CARD, SHORT TERM LOAN, DIGITAL LOAN, HOME LOAN Or INSURANCE IN COLLECTIONS TEAM. P.N. - We are specifically looking for executives having minimum 6 months of Collection experience and DRA certified is must.
Job Description: We are seeking a dynamic and experienced Telecalling Collection Executive to join our team. The ideal candidate will have a minimum of 1 Year of experience in collections, a personal laptop with good internet connectivity, and strong communication skills in Hindi and English plus 2 regional languages. This is a work-from-home opportunity with performance-based incentives. Responsibilities: · Make outbound calls to customers to remind them of pending payments. · Follow up regularly and ensure timely recovery of dues. · Maintain accurate records of calls and payment statuses. · Educate customers about their loan repayment terms and consequences of default. · Resolve queries and escalate unresolved cases to the concerned department. · Meet daily and monthly collection targets. Requirements: · Minimum 1 year of experience in loan recovery or collection (telecalling preferred). · Must own a laptop and have a stable internet connection. · Proficient in Hindi and English plus 2 regional languages (spoken ). · Good negotiation, persuasion, and communication skills. · Ability to work independently and manage time efficiently. · Familiarity with CRM tools or collection software is a plus.
WE ARE A START-UP COMPANY WHEREIN WE ARE HIRING YOU TO MAKE OUTBOUND CALLS TO ASSIST AND COLLABARATE WITH CUSTOMERS FOR CUSTOMERS TO MAKE THEIR PAYMENTS AS PER LOAN AGREEMENT EXECUTED Experience MINIMUM 1 YEARS EXPERIENCE IN DOMESTIC OR INTERNATIONAL CALL CENTER IN PERSONAL LOANS, CREDIT CARD, SHORT TERM LOAN, DIGITAL LOAN, HOME LOAN Or INSURANCE IN COLLECTIONS TEAM. P.N. - We are specifically looking for executives having minimum 6 months of Collection experience and DRA certified is must.
Handle day-to-day accounting operations including bookkeeping, ledger management, and reconciliations. Prepare financial statements, MIS reports, and monthly/quarterly financial summaries.
WE ARE A START-UP COMPANY WHEREIN WE ARE HIRING YOU TO MAKE OUTBOUND CALLS TO ASSIST AND COLLABARATE WITH CUSTOMERS FOR CUSTOMERS TO MAKE THEIR PAYMENTS AS PER LOAN AGREEMENT EXECUTED Experience MINIMUM 1 YEARS EXPERIENCE IN DOMESTIC OR INTERNATIONAL CALL CENTER IN PERSONAL LOANS, CREDIT CARD, SHORT TERM LOAN, DIGITAL LOAN, HOME LOAN Or INSURANCE IN COLLECTIONS TEAM. P.N. - We are specifically looking for executives having minimum 6 months of Collection experience and DRA certified is must.
WE ARE A START-UP COMPANY WHEREIN WE ARE HIRING YOU TO MAKE OUTBOUND CALLS TO ASSIST AND COLLABARATE WITH CUSTOMERS FOR CUSTOMERS TO MAKE THEIR PAYMENTS AS PER LOAN AGREEMENT EXECUTED Experience MINIMUM 1 YEARS EXPERIENCE IN DOMESTIC OR INTERNATIONAL CALL CENTER IN PERSONAL LOANS, CREDIT CARD, SHORT TERM LOAN, DIGITAL LOAN, HOME LOAN Or INSURANCE IN COLLECTIONS TEAM. P.N. - We are specifically looking for executives having minimum 6 months of Collection experience and DRA certified is must.
About Us We are a fast-growing digital lending company committed to making credit more accessible, transparent, and seamless through technology. Our mission is to empower individuals and businesses with financial solutions that are quick, reliable, and user-friendly. Key Responsibilities Handle inbound and outbound customer interactions via phone, email, chat, and social media. Assist customers with loan application processes, repayment queries, account issues, and product features. Ensure timely resolution of complaints and escalate complex cases to relevant departments. Maintain accurate records of customer interactions in the CRM system. Provide proactive support and educate customers about responsible borrowing and repayment options. Collect customer feedback and share insights with product and operations teams for continuous improvement. Adhere to compliance and data privacy regulations applicable in digital lending. Meet customer satisfaction, turnaround time (TAT), and quality assurance targets.
About the Role: The Team Lead – Collections will be responsible for supervising and motivating a team of collection executives to achieve monthly recovery targets. The role involves monitoring portfolio performance, ensuring compliance with regulatory guidelines, and improving customer repayment experience through efficient collection strategies. Key Responsibilities: · Team Management & Performance Lead, mentor, and manage a team of collection executives to achieve daily, weekly, and monthly collection targets. · Portfolio & Process Management Monitor delinquent accounts and drive resolution through effective follow-ups. · Compliance & Quality Ensure collection practices strictly follow RBI guidelines, company SOPs, and fair collection practices. · Reporting & Analytics Prepare and share daily/weekly/monthly performance reports. · People & Training Conduct training sessions for new and existing team members on scripts, tools, and processes. Required Skills & Qualifications · 2–4 years of experience in Collections (preferably digital lending, NBFC, fintech, or BFSI). · At least 1 year of experience managing a team. · Strong understanding of digital lending workflows, buckets, and delinquency management. · Excellent communication, negotiation, and problem-solving skills. · Ability to work in a fast-paced, target-driven environment. · Hands-on experience with CRM tools, dialers, and collection systems.
FIND ON MAP