4868 Sla Management Jobs - Page 3

SPOC, Mo,update tickets logged, Provide first-level, Escalate to respective stakeholders on deviation of SLA, MIS Report, necessary approvals evidence attachments, Coordinate & Process compliance and training, Root Cause Analysis. Required Candidate profile 1-5 Yrs Exp, Exp. in IT Help Desk Services, IT Infrastructure Analytical skills, Communication and ITIL Process knowledge, Change Management & Release Management, documentation skills, MS Office.

Responsibilities: * Manage sales delivery team * Ensure SLA compliance * Lead people development * Drive ITIL processes * Meet revenue targets

Role and Key Responsibilities: Ensure the team consistently meets or exceeds client SLAs and performance metrics. Act as the first point of escalation for customer-related queries, providing timely and effective resolutions. Build strong interpersonal relationships within the team, fostering a sense of unity and alignment with customer values and business goals. Lead by examplepromote a culture of excellence through team building, coaching, and sound people management. Identify performance gaps and take proactive steps to address them through coaching and support. Drive team development through motivation, skill enhancement, and career growth initiatives. Provide hands-on support and guidanc...

Interested candidates can share their resume - Jitendra.Pandey@cotiviti.com / 7350534498 POSITION DESCRIPTION JOB TITLE: Manager - Operations General Summary: The Manager is a supervisor who manages the day to day operational activities of the Leadership team. This includes ensuring that the leaders deliver as per set expectations while maintaining the required quality standards. The role involves day to day coordination with internal as well external teams. The Manager is also required to analyze data and identify trends for performance & quality improvements. Principal Duties/ Responsibilities: Effectively lead a team of program leaders on Healthcare projects. Ensure Team meets daily/month...

Team Leader (US Inbound Call Centre / Travel Process) Location: Vijayawada Experience: 28 years Shift: Rotational US Shifts Compensation: As per industry standards Perks: Free Accommodation, Company-Provided Dinner during shift About the Role Were hiring Team Leaders to manage inbound call center teams handling US travel and airline ticketing processes. You’ll coach your team, monitor KPIs, and ensure a high-quality customer experience. What You’ll Do Lead a team of travel and ticketing executives Drive daily performance, attendance, and quality metrics Handle escalations and provide regular coaching and feedback Collaborate with Operations and Training to achieve team goals Be travel-ready ...

Role: Managed Services Lead Experience: 10+ Years Location: Mumbai / Bangalore / Trivandrum Overview: As the Service Delivery Lead for Managed Services, youll drive operational excellence through strong governance, process efficiency, and service quality. The role demands a proven leader skilled in people management, stakeholder collaboration, and delivery ownershipensuring SLA adherence, incident management, and continuous improvement across all programs. Key Responsibilities: Service Delivery & Process Optimization: Design, implement, and enhance managed service frameworks and best practices. Streamline operations, identify automation opportunities, and ensure process compliance. Own the c...

Cogito having a strong presence in USA and its delivery center in Delhi NCR, India, specializes in Human Empowered Automation. Our mission is to help our customers innovate and scale by solving their day-to-day data needs. Using our skilled on-demand workforce, we partner with Machine Learning, Artificial Intelligence, Technology and eCommerce clients to develop high-quality data sets used to build and enhance various cutting-edge business applications. Job Description: Handling client calls/meetings Handling concerns/escalations raised by client. Plan, execute, monitor and report on your domain of responsibility. Collaborate with the Management to address business challenges and work on sol...

We are actively hiring for Team Leader!!! Location - Malad, Mumbai Shifts - Rotational Shifts (5 days working with 2 rotational weekoffs) HSC cleared can also apply - Immediate Joiner preferred Roles and Responsibilities:- Need 1 year on paper experience as a TL. Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction). Monitor KPIs such as AHT, SLA, and roster...

Cogito having a strong presence in USA and its delivery center in Delhi NCR, India, specializes in Human Empowered Automation. Our mission is to help our customers innovate and scale by solving their day-to-day data needs. Using our skilled on-demand workforce, we partner with Machine Learning, Artificial Intelligence, Technology and eCommerce clients to develop high-quality data sets used to build and enhance various cutting-edge business applications. Cogito is seeking a highly experienced Operations / Project Manager to lead and manage our Data Annotation operations in a BPO environment serving international clients . The ideal candidate will have deep expertise in data annotation (hands-...

Cogito having a strong presence in USA and its delivery center in Delhi NCR, India, specializes in Human Empowered Automation. Our mission is to help our customers innovate and scale by solving their day-to-day data needs. Using our skilled on-demand workforce, we partner with Machine Learning, Artificial Intelligence, Technology and eCommerce clients to develop high-quality data sets used to build and enhance various cutting-edge business applications. We are looking for an experienced Customer Account Manager or Customer Success Manager who will be responsible for managing and growing a portfolio of international clients. You will lead the end-to-end account lifecycle, act as a trusted adv...

Hiring for Team Leader for International Voice Process Location: Kolkata Team Handling, SLA Management Rotational Shifts/Offs 5 Days Working Salary Up to 7.8 LPA (30 percent hike) Interested candidates can call @9386581925 / 9205503253 Required Candidate profile Min 1 Year Experience as a Team Leader Must have handled International Voice Process Graduate Excellent Communication Skills Send Your CV at sumit@shadowplacements.com if you match the requirement

About Client Hiring for One of the Top most Prestigious Multinational Corporations!!! Job Title : Team Lead Qualification : Only Graduates Relevant Experience : Team Lead position - 5+ years in customer service and minimum 1 as Team lead Must Have Skills : 1.Excellent communication and leadership skills 2.Strong analytical, coaching, and conflict resolution abilities 3.Proficient in contact center tools and CRM systems 4.Flexible to work in rotational night shifts Good Have Skills : Manage a team of customer service representatives, ensuring high-quality service delivery, performance optimization, and compliance with process standards. Roles and Responsibilities : 1.Lead, mentor, and manage ...

We are one of the key market leaders in AUTOMOBILE manufacturing and its Sales across the Indian and International markets. We offer a creative and progressive culture with all the exciting challenges and rewards of working for a dynamic, international company. You will be working as Technical Support & Warranty Deputy Manager in our Commercial Vehicles - After Sales CV (ICE & EV) and Spares Business Department. This department works ardently towards providing timely and accurate after sales services to ensure high customer satisfaction and experience, and promote the brand positioning of the products in the market . Your Job Role Summary In this role, you will work towards conducting techni...

Role Purpose To manage issuances for a channelKey Accountability Driving Issuances withSales TeamIdentifying GAPsin the process and getting it correctedDriving E-KYC andCKYC logins CompetitionBenchmarking and overall process improvement Educational QualificationGraduate & aboveCompetencies (Knowledge& Skills)Well versed with excel Good communication and interpersonal skillsShould have an eye for automating processesand eliminating manual processes

Roles & Responsibilities: ITSM / ITIL Knowledge Ticketing tool (Incident mgmt. and Services Requests flow) SLAs / Priority Network domain knowledge New IT Infra setup IMAC Process Asset Management Team mgmt. VIP / Critical users Calls. VC setup knowledge MIS reporting Vendors follow up and coordination. Internal/External Communication Immediate joiners preferred Interested candidates send resume to naveenkumar.t@inspirisys.com / Whats App to 9600894014

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Roles and Responsibility Analyze and interpret complex data sets to inform learning operations strategies. Develop and implement process improvements to enhance efficiency and effectiveness. Collaborate with cross-functional teams to design and deliver training programs. Monitor and evaluate the success of training initiatives. Identify areas for cost savings and recommend optimizations. Develop and maintain reports to track key performance indicators. Job Requirements Strong understanding of learning operations principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment. Effective communication and collaboration skills. ...

TVS SCS Is Expanding in Khopoli. Job Summary: The KAM will be responsible for overseeing the end-to-end logistics and warehouse operations for a key solar industry customer. This includes managing inventory, ensuring on-time delivery, optimizing resource utilization, and maintaining high service levels, while ensuring compliance with safety, quality, and regulatory standards. Key Responsibilities: 1. Operations Management Manage day-to-day warehouse and transportation operations for the solar customer. Ensure timely receipt, storage, dispatch, and installation support (if applicable) of solar modules, inverters, and BOS (Balance of System) components. Coordinate with transporters and interna...

Responsibilities: * Manage team performance & productivity * Ensure compliance with SLAs & KPIs * Lead, coach & develop team members * Drive sales growth through effective leadership * Control shrinkage & attrition rates

Job description Job Title: Team Leader Customer Service (Inbound Voice Process, B2C) Work Location: Mumbai (onsite role) ,Hyderabad & Kochi Department: Customer Support / Contact Center Reports to: Manager / Operations Head Job Summary: We are seeking an experienced Assistant Manager Customer Service to oversee a team of 10+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences. Key Responsibilities: Team Leadership & Management Lead, coach, and manage a team of 10+ customer service associates. Monitor daily perform...

Job Title: Lead Operations (International) Location: Remote (Work From Home) Employment Type: Full-time Shift Duration: 12:30 AM - 9:30 AM IST Working Days: Monday to Friday (Saturday & Sunday Off) Experience Required: 4-8 years About Us NCR Eduservices, a leading provider of educational services, delivers a comprehensive suite of solutions including e-tutoring, content development, academic delivery quality management, and extensive back-office support. Dedicated to addressing challenges for educational organizations, instructors, and learners through innovative strategies, the company is focused on enhancing education quality and accessibility. About the Role We are seeking a Lead Operatio...

Role & responsibilities • Act as a liaison between Clients and the G+D team to provide the first level of Client support, coordinating both internally and externally as required • Build and maintain profitable relationships with key Clients; develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance • Liaise with the internal teams such as data generation, production, fulfillment & warehouse to ensure the Client orders are fulfilled as per the agreed SLA • Create Client specific SLAs for every Client and record all the key deliverables for further tracking and delivery • Ensure all the client documents such as agreements, SOP & SLA, are in...

J ob Title: Team Leader International Process- Location: Bangalore Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with strong background in managing international customer support operations. The ideal candidate will lead a team of 15-20 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15-20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. ...

Key Responsibilities Provide Level 1 support for organization and location configuration in Oracle Troubleshoot issues in Receiving and Receipt Accounting workflows Manage and monitor incident tickets for Oracle Inventory Management Perform initial impact assessment of reported issues and route complex ones appropriately Deliver strong support during Month-End and Quarter-End closures Ensure compliance with SLA by managing ticket queues and response times Work on inventory reconciliation, visibility, and accuracy checks Document solutions, root causes, and contribute to knowledge base articles Support period-end activities related to Oracle Inventory and Receipt processes Collaborate with cr...