5855 Sla Management Jobs - Page 3

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Support the setup, configuration, and maintenance of the LeanIX platform Work with senior architects to document applications, technologies, and business capabilities in LeanIX. Assist in creating reports and dashboards to provide insights into the IT landscape. Help track application health, lifecycle status, and technical debt in coordination with stakeholders. Ensure data quality and consistency across the LeanIX repository. Participate in integration activities between LeanIX and other tools (Allation, Jira, CMDB, etc.). Contribute to process documentation and training materials for LeanIX users. Collaborate with enterprise and solution architects to support architecture governance and m...

l2 specialist

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Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions. Proactively seeking opportunities to upsell and cross-sell products and services to customers. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowl...

Skill required: Talent & HR - Employee Data Process Design Designation: Business Advisory Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent & HR Process involves managing the recruitment, development, and retention of employees. This includes overseeing hiring, onboarding, training, and performance evaluations. The goal is to ensure a skilled and motivated workforce. Responsibilities also include developing HR policies, handling employee relations, and ensuring compliance with labor laws. This role is essential for building a strong an...

Greetings from ReSource Pro!!! . Job Description Job Title: Assistant Manager, Service Delivery, India Working Experience: Minimum 8 years experience, 1 + years of experience as an Assistant Manager (on paper). Department: Service Delivery Unit Minimum Qualifications: Graduation Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as need...

Role Overview : We are looking for a high-ownership Senior IT Recruiter to drive and scale our IT hiring and staffing operations. This role is critical in closing IT positions quickly, managing end-to-end recruitment, building a strong vendor ecosystem, and ensuring consistent delivery of high-quality IT talent to clients. Key Responsibilities : 1. End-to-End IT Recruitment Own complete recruitment lifecycle for contract, contract-to-hire, and full-time IT roles . Strong hands-on experience in hiring IT roles across: -Integration / Middleware: Boomi, MuleSoft -Enterprise Platforms: Salesforce, SAP -Cloud: Azure (preferred), AWS, GCP -Supporting Tech: Java, .NET, Python, DevOps, Data, QA Quic...

Job Title: Senior Customer Support Executive Company: Frido Location: Pune (Work from Office) Experience: 46 Years Industry Preference: D2C / E-commerce / Consumer Products / Healthcare / Lifestyle Brands Employment Type: Full-time Job Description Frido is looking for a Senior Customer Support Executive with strong hands-on experience in managing end-to-end customer support operations for consumer-facing brands. The role requires ownership of customer interactions across multiple channels while ensuring high customer satisfaction, timely resolution, and process improvement. Key Responsibilities Manage end-to-end customer support across Email, Chat, WhatsApp, Social Media, and Calls Handle co...

Roles and responsibilities: 1. To manage a diverse team of CSA (15- 20 FTEs ) working on Inbound, managing the floor, adherence to schedule, Ownership and problem resolution. 2. Volume monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every email. 3.Work closely with the teams to achieve Qualitative targets specified by the Client 4. Compiling reports on team’s performance and customer feedback 5. Good knowledge on MS Office (Word, Excel, Power Point) 6. Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage, and motivate agents in a monotonous job environment. 7.Develop agent skill sets...

Greetings from Niva Bupa! We are seeking a highly motivated and experienced individual from a medical background to join our team as a Medical Claims Call Center Representative. In this role, you will be responsible for handling inbound customer calls related to claims and the rejection of claims. Your primary focus will be to provide exceptional customer service while resolving customer inquiries and concerns effectively. Key Roles & Responsibilities: • Answer incoming customer calls in a professional and timely manner. • Assist customers with inquiries including medical claims and rejections. • Provide accurate and detailed information about claim procedures, documentation requirements, an...

Were Hiring: Team Leader – Operations Location: Chennai Industry: Real Estate Department: Telemarketing / Inside Sales / Presales Experience: 4 – 8 Years Qualification: Any Graduate / Non-Graduate Gender: Male / Female Candidates Role & Responsibilities Flexible to work in rotational shifts, extensions, and weekends as per business requirements Achieve daily, weekly, and monthly targets for the assigned team Ensure each agent achieves 6,500 dialed calls per month with 100% allocation target achievement Maintain a minimum 80% monthly quality score on audited calls Conduct daily call audits, provide timely feedback, and perform daily mock calls Drive Call to Allocation Conversion of 5% Ensure ...

Role- Team Lead | Service Desk Any Graduate with 4 years exp in Service Desk & Team Handling Should have on papers exp of 1 years as a TL CTC -Upto 9.5 LPA 5 days working ,2 days off WFO-24*7 Shifts Immediate Joiners Contact- HR Teena :9116324602 Perks and benefits Incentives & Bonus Both side cab

This role is about execution excellence at scale strong people leadership, planning for order flow variability, escalation and priority handling, and cross-functional coordination so projects move smoothly from development to deployment. What You ll Do Lead and coach your team to ensure they meet their goals on SLA, quality, and team health across pods. Own day-to-day delivery governance for website integration/development order flow oversight, SLA/TAT tracking, prioritization, and smooth execution. Handle escalations related to timelines, delivery risks, and integration bottlenecks, coordinating quick resolution. Review daily SLA reports, order flow data, order status reports and other MIS ...

Purpose/Objective To ensure accurate and timely accounting & cash application of all receivables Key Responsibilities of Role -Allign with business objectives and interact with BU for payment advise -Ensure cash application, advance accounting and clearing basis payment advise -Goverenace in terms of MIS as per business need and Identify areas/scope for process/system improvements -Accountability of invoice generation / accounting as per set SLAs with all checks and approvals -Accountability of invoice, credit note, debit note as per set SLAs with all checks and approvals Technical Competencies O2C functional knowledge (Accounting & commercial laws),Process & system orientation (SAP manual e...

We are actively hiring for Team Leader!!! Location - Thane Shifts - Day Shifts (6 days working with 1 week off) Immediate Joiner preferred Roles and Responsibilities: - Need 1 year on paper experience as a TL. Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Someone with purchasing credit, sales experience - added advantage Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction). Monitor KPIs such as AHT, SL...

About the Role: We are looking for an experienced Warehouse / Hub Operations Manager to lead a large, enterprise-grade logistics and warehouse operations program for a global Fortune 500 e-commerce and technology leader . This role is operations-heavy and execution-focused , with full ownership of warehouse/hub operations, SLA adherence, manpower management, and vendor coordination . The individual will manage a high headcount (~150+ associates) across multiple skill levels and operate in a high-compliance, zero-surprise environment . Key Responsibilities: Own end-to-end warehouse / hub operations for a large enterprise program Manage 150+ headcount including unskilled, semi-skilled, and ski...

What you will be doing: You will be responsible to help customers make most of the product. The customer support team is at the heart of every successful product story and you will lead the team to define and deliver a holistic customer service experience. Lead the overall contact Centre Operations across all channels (Chat, Email, Calls, social media). Establish and drive key Operating metrics. Ensure End-to-End Queries of customers are resolved. Supervising critical escalations which included social media escalations & grievances. Collaborate with Product, Technology, and Marketing teams to resolve issues raised by customers and suggest changes to processes which would lead to enhanced cus...

Position Purpose CIB Service Level Agreements Industrialization and management Responsibilities Direct Responsibilities CIB Service Level Agreements scope 1. Catalogue of Services & agreements standardization coordination 2. Coordination with global & Local CIB Managers/Owners to draft Catalogue of Services 3. Maintain the inventory of contracts and / or service catalogue 4. Produce management reports on the SLA inventory and / or Catalogue of Services Location Service Level Agreements 1. Draft Service Level Agreements for the services provided to its Clients for CIB services 2. Become familiar with the Services Level Agreement template, in particular the insertions required to complete the ...

Minimum 2–4 years of experience in Back Office Operations At least 1 year of experience as Team Leader / SME / Supervisor Strong team handling and people management skills Good knowledge of MIS, reporting, and Excel Required Candidate profile Lead, mentor, and manage team Monitor daily productivity, quality, TAT, and SLA metrics Ensure adherence to SOPs & compliance Prepare and analyze MIS reports and performance dashboards Perks and benefits Growth-oriented work environment

As a Mortgage Underwriter QA, you will be responsible for auditing all files underwritten by Onshore Underwriters. Your key responsibilities will include: - Underwriting Conventional, FHA, and VA loans. - Performing a complete and in-depth review of mortgage loan files, including income, assets, credit, and collateral following Fannie Mae selling guidelines and lender overlays. - Demonstrating expertise in self-employment cash-flow and income analysis, including reading business tax returns such as 1120s, 1065, and K1. - Calculating Loan-To-Value/CLTV, Debt-To-Income, and housing ratios. - Evaluating and ensuring overall loan documents are accurate, complete, and compliant with investor guid...

About The Role Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : Automotives Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Process Architect, you will analyze and design new business processes, creating documentation that guides the imple...

About The Role Skill required: Talent Acquisition - Candidate Assessments Designation: HR Service Delivery Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCandidates with End to End Recruitment experience - Domestic/International MarketFilter applications using screening methodology to ensure the right skills are evaluated and the selected candidates have the right competencies to do the job. Ensure proper training of interviewers and conduct reference, certification and background checks. What are we looking for? ATS/ Job boards/ HCMUS/C...