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vSplash Techlabs, Inc
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Manager - Website Operations

Manager - Website Operations

vSplash Techlabs, Inc

8 - 13 years

25 - 30 Lacs

hyderabad

Posted:1 week ago| Platform:

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Skills Required

rework management associate mis wordpress cross functional coordination delivery leadership seo continuous improvement operations sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

This role is about execution excellence at scale strong people leadership, planning for order flow variability, escalation and priority handling, and cross-functional coordination so projects move smoothly from development to deployment.

What You ll Do

Lead and coach your team to ensure they meet their goals on SLA, quality, and team health across pods.
Own day-to-day delivery governance for website integration/development order flow oversight, SLA/TAT tracking, prioritization, and smooth execution.
Handle escalations related to timelines, delivery risks, and integration bottlenecks, coordinating quick resolution.
Review daily SLA reports, order flow data, order status reports and other MIS to monitor delivery health and address immediate risks.
Analyze data and trends to generate insights, recommend corrective actions, and drive improvements in efficiency, quality, and SLA adherence.
Coordinate with Design, Copywriting, and QA teams to ensure seamless handoffs and minimal rework.
Support workforce planning hiring inputs, leave/shrinkage planning, workload balancing, and resource forecasting.
Build team stability and culture through consistent communication, recognition, skill development, and fair performance management.

Who You Are

A delivery leader who enjoys running teams at scale through structured operations.
Strong at managing multiple teams, keeping execution disciplined.
Calm and clear in escalations, with the ability to separate people issues from process issues.
Quick in identifying issues, resolving them and driving measurable improvements.
Collaborative with cross-functional stakeholders, without losing ownership of delivery outcomes.

Skills & Experience to Have

Must-Have

8+ years of total experience , with 4+ years in people leadership and delivery ownership.
Strong track record in SLA management, workload planning, and escalation handling .
Strong ability to analyze operational data (SLA, throughput, backlog, aging, rework) using spreadsheets/dashboards and convert insights into actions .
Comfort using operational tools such as Jira, Slack, or Salesforce.
Working understanding of website delivery lifecycles and integration workflows.

Nice-to-Have

Experience leading WordPress integration/development teams at scale.
Experience in handling remote teams.
Proven experience managing Associate Managers and Team Leads in production environments.

Why Join vSplash

Lead teams that ship thousands of websites for SMBs every month.
Operate in a system built for scale, speed, and continuous improvement.
Work closely with senior delivery leadership on execution strategy.
Grow into Delivery Leadership tracks over time.

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