Associate Manager / Manager - Website Operations (Technical) Location : Hyderabad Employment Type : Fulltime About us : vSplash is a digital services provider with over 26 years of experience in delivering innovative, high-quality, and scalable solutions to small businesses. We specialize in website development, SEO, e-commerce, and other digital marketing services, ensuring fast and cost-effective digitization. We do white labelled services at large scale building 1500+ websites every month. By focusing on innovation and precision-driven processes, we help businesses enhance their digital presence and stay ahead in a rapidly changing digital landscape. We take pride in having the capability to build WordPress websites of about 5 pages in 6 to 8 hours. About the Role : As an Associate Manager / Manager Website Operations, you will provide technical and strategic guidance to team members and their supervisors in alignment with the customer s expectations and requirements. You will be responsible for overseeing the operational progress, responsible for optimizing team performance, implementing efficient workflows, maintaining high standards of quality, SLA adherence and client satisfaction. The role demands flexibility, result-driven approach and acceptance to AI initiations for effectiveness of the process. Key Responsibilities: Operations Management: Manage and direct the operations team to achieve business targets and meet service-level agreements (SLAs). Process Development: Create and improve the standard operating procedures for all operational activities wherever and whenever required. Client Communication: Handle daily, weekly, and monthly client calls, address escalations, and ensure excellent client satisfaction. Team Management: Lead and collaborate with a large team, handling conflict situations, leave and people management and overall resource utilization and allocation. Technical Assistance: Must be responsible for providing technical assistance to the supervisors and work towards continuous regularization of team s efficiency. Performance Monitoring: Conduct regular performance reviews and provide feedback. Requirements : Total Experience 8+ years. Must have 5+ years of hands-on working experience on popular WordPress page builders such as Beaver Builder, Elementor, Visual Composer, WP Bakery, and Divi. Leadership: At least 3+ years of proven track record of managing and motivating large teams. Communication: Exceptional verbal and written communication skills, coupled with strong aptitude for delivering engaging and informative presentations. Client Engagement: 2+ years of Experience in directly handling international client communication, understanding requirements and managing escalations. Project Management: Skills to develop and maintain project plans, timelines, and resource allocation using project management tools (JIRA/Salesforce). Problem-Solving: Analytical mindset with a data-driven approach of resolving operational challenges. Flexibility: Ability to work and respond to client needs around the clock, adapting to business requirements. Continuous Improvement: A focus on continuous production and quality improvement, driving operational excellence. Soft Skills Adaptability: Ability to keep up with fast-evolving digital trends and technologies in the space of automation. Innovation: Encouraging new ideas to enhance digital solutions and drive business growth. Client centric Communication: Understanding client needs and providing effective solutions that improve their digital presence. Collaboration: Working efficiently with cross-functional teams to deliver high-quality and scalable results. THE CANDIDATE MUST BE BASED IN HYDERABAD
Location: Hyderabad (Office) Job Title: Assistant Manager I L&D Employment Type: Full-Time Relevant Experience in Learning and Development - 2 to 3 years Position Overview: We are seeking an enthusiastic Learning and Development Assistant Manager to design, develop, and implement engaging and effective learning programs. The ideal candidate must have proven experience in creating dynamic learning courses, collaborating closely with Subject Matter Experts (SMEs), and effectively leveraging modern Learning Management Systems (LMS). Key Responsibilities: Design, develop, and deliver engaging and interactive training materials, including e-learning modules, videos, instructor-led sessions, and virtual training. Collaborate with SMEs to identify learning objectives, gather content, and ensure the accuracy and relevance of training materials. Utilize instructional design principles to create courses that meet diverse learning styles and improve learner retention. Manage and administer modern Learning Management Systems, ensuring seamless course enrollment, tracking, and reporting. Regularly evaluate the effectiveness of learning programs through analytics, feedback, and assessments; implement improvements based on data. Stay updated on emerging trends and best practices in adult education, instructional technology, and digital learning platforms. Provide ongoing support to learners and resolve any issues related to training materials and LMS functionality. Qualifications: Bachelor s degree (B.Ed., B.A., or related field). A diploma in L&D or Instructional Design is a plus. Minimum of 3-5 years of proven experience in instructional design and course development. Demonstrated experience working closely with SMEs to develop high-quality, relevant learning content. Strong proficiency with modern LMS platforms (e.g., Thinkific, Moodle, Cornerstone, TalentLMS, or similar). Familiarity with authoring tools such as Articulate Storyline, Adobe Captivate, or similar. Excellent communication and interpersonal skills with the ability to engage stakeholders at various levels. Analytical skills to evaluate training effectiveness and learner engagement. Ability to manage multiple projects simultaneously and deliver within tight deadlines. Preferred Skills: Certification in instructional design or learning technologies (e.g., ATD, CPLP). Experience with multimedia production tools such as Camtasia, Adobe Premiere Pro, or similar. Knowledge of adult learning theory and principles. Why Join Us? Opportunity to work in a dynamic and collaborative team environment. Continuous professional growth and development. Competitive salary and comprehensive benefits. We look forward to welcoming a passionate and innovative Learning and Development professional to our team!
Designation: Associate Manager / Manager Recruitment Location: Hyderabad (Work from Office) Job Brief: We are seeking a highly driven and results-oriented Associate Manager / Manager Recruitment to lead a team of recruiters and oversee end-to-end recruitment operations, with a strong focus on IT hiring. This role requires proven experience in IT recruitment, strong leadership skills, and strategic hiring expertise to attract top talent in a competitive market. The ideal candidate should be data-driven , leveraging recruitment analytics to optimize hiring strategies and improve overall efficiency. They will be responsible for developing and executing talent acquisition strategies, ensuring a seamless recruitment process, maintaining a positive candidate experience, and providing insightful recruitment analysis to drive better hiring outcomes. About us: vSplash is a digital services provider with over 26 years of experience in delivering innovative, high-quality, and scalable solutions to small businesses. We specialize in website development, SEO, e-commerce, and other digital marketing services, ensuring fast and cost-effective digitization. By focusing on innovation and precision-driven processes, we help businesses enhance their digital presence and stay ahead in a rapidly changing digital landscape. This is a full-time, work-from-office role based in Hyderabad. Candidates must be currently residing in Hyderabad. Immediate joiners will be given preference. Key Responsibilities: Recruitment Strategy & Leadership: Lead, mentor, and manage a team of recruiters to ensure effective execution of hiring goals. Partner with business leaders and stakeholders to understand workforce requirements and develop tailored recruitment strategies. Drive employer branding initiatives to attract top-tier talent in a competitive market. Oversee and coordinate interviews, ensuring a smooth process for candidates and hiring managers. Utilize recruitment metrics and data-driven insights to optimize hiring strategies and improve hiring efficiency. Ensure adherence to recruitment best practices, employment laws, and company policies. Recruitment & Candidate Management: Actively source, screen, and engage with potential candidates through various platforms, including job portals, social media, and professional networks. Review resumes, conduct initial outreach, and assess candidate suitability based on job requirements. Conduct competency-based interviews and collaborate with hiring managers to make data-backed hiring decisions. Ensure a seamless and positive candidate experience by maintaining timely and transparent communication. Gather and analyze feedback from candidates and hiring managers to improve the recruitment process. Build and maintain a strong talent pipeline for future hiring needs. Requirements: Must be based in Hyderabad this is a work-from-office role. Must have strong proficiency in Excel and excellent numerical skills. Excellent communication skills both, written and verbal. Proven experience in talent acquisition leadership role, managing a team. Strong stakeholder management, communication, and strategic planning skills. Ability to thrive in a dynamic, fast-paced environment while meeting hiring targets. Experience in utilizing recruitment analytics to drive process improvements. In-depth knowledge of sourcing techniques, hiring best practices, and compliance with labor laws. Needs to have at least 9 years of experience in Recruitment with at least 5 years as managing a team. If you are passionate about talent acquisition and ready to take on a leadership role, we invite you to join our team!
Lead day-to-day operations of social media teams, ensuring SLA compliance, quality checks, and smooth task execution Track team performance using dashboards/tools, share regular reports, and provide inputs for leadership reviews Develop reporting matrix and dashboards as per evolving business complexity and needs Handle a large customer base with intricate process flows for each task type. Act as the first escalation point for client queries, ensuring timely responses and accurate data presentation in meetings Oversee onboarding, training, and refresher sessions while driving process improvements and automation opportunities Support hiring, manage leave planning, and address performance issues to maintain team availability and productivity Build a strong team culture through regular 1:1s, recognition, and proactive communication to boost morale and engagement