Associate Manager / Manager - Website Operations (Technical) Location : Hyderabad Employment Type : Fulltime About us : vSplash is a digital services provider with over 26 years of experience in delivering innovative, high-quality, and scalable solutions to small businesses. We specialize in website development, SEO, e-commerce, and other digital marketing services, ensuring fast and cost-effective digitization. We do white labelled services at large scale building 1500+ websites every month. By focusing on innovation and precision-driven processes, we help businesses enhance their digital presence and stay ahead in a rapidly changing digital landscape. We take pride in having the capability to build WordPress websites of about 5 pages in 6 to 8 hours. About the Role : As an Associate Manager / Manager Website Operations, you will provide technical and strategic guidance to team members and their supervisors in alignment with the customer s expectations and requirements. You will be responsible for overseeing the operational progress, responsible for optimizing team performance, implementing efficient workflows, maintaining high standards of quality, SLA adherence and client satisfaction. The role demands flexibility, result-driven approach and acceptance to AI initiations for effectiveness of the process. Key Responsibilities: Operations Management: Manage and direct the operations team to achieve business targets and meet service-level agreements (SLAs). Process Development: Create and improve the standard operating procedures for all operational activities wherever and whenever required. Client Communication: Handle daily, weekly, and monthly client calls, address escalations, and ensure excellent client satisfaction. Team Management: Lead and collaborate with a large team, handling conflict situations, leave and people management and overall resource utilization and allocation. Technical Assistance: Must be responsible for providing technical assistance to the supervisors and work towards continuous regularization of team s efficiency. Performance Monitoring: Conduct regular performance reviews and provide feedback. Requirements : Total Experience 8+ years. Must have 5+ years of hands-on working experience on popular WordPress page builders such as Beaver Builder, Elementor, Visual Composer, WP Bakery, and Divi. Leadership: At least 3+ years of proven track record of managing and motivating large teams. Communication: Exceptional verbal and written communication skills, coupled with strong aptitude for delivering engaging and informative presentations. Client Engagement: 2+ years of Experience in directly handling international client communication, understanding requirements and managing escalations. Project Management: Skills to develop and maintain project plans, timelines, and resource allocation using project management tools (JIRA/Salesforce). Problem-Solving: Analytical mindset with a data-driven approach of resolving operational challenges. Flexibility: Ability to work and respond to client needs around the clock, adapting to business requirements. Continuous Improvement: A focus on continuous production and quality improvement, driving operational excellence. Soft Skills Adaptability: Ability to keep up with fast-evolving digital trends and technologies in the space of automation. Innovation: Encouraging new ideas to enhance digital solutions and drive business growth. Client centric Communication: Understanding client needs and providing effective solutions that improve their digital presence. Collaboration: Working efficiently with cross-functional teams to deliver high-quality and scalable results. THE CANDIDATE MUST BE BASED IN HYDERABAD
Location: Hyderabad (Office) Job Title: Assistant Manager I L&D Employment Type: Full-Time Relevant Experience in Learning and Development - 2 to 3 years Position Overview: We are seeking an enthusiastic Learning and Development Assistant Manager to design, develop, and implement engaging and effective learning programs. The ideal candidate must have proven experience in creating dynamic learning courses, collaborating closely with Subject Matter Experts (SMEs), and effectively leveraging modern Learning Management Systems (LMS). Key Responsibilities: Design, develop, and deliver engaging and interactive training materials, including e-learning modules, videos, instructor-led sessions, and virtual training. Collaborate with SMEs to identify learning objectives, gather content, and ensure the accuracy and relevance of training materials. Utilize instructional design principles to create courses that meet diverse learning styles and improve learner retention. Manage and administer modern Learning Management Systems, ensuring seamless course enrollment, tracking, and reporting. Regularly evaluate the effectiveness of learning programs through analytics, feedback, and assessments; implement improvements based on data. Stay updated on emerging trends and best practices in adult education, instructional technology, and digital learning platforms. Provide ongoing support to learners and resolve any issues related to training materials and LMS functionality. Qualifications: Bachelor s degree (B.Ed., B.A., or related field). A diploma in L&D or Instructional Design is a plus. Minimum of 3-5 years of proven experience in instructional design and course development. Demonstrated experience working closely with SMEs to develop high-quality, relevant learning content. Strong proficiency with modern LMS platforms (e.g., Thinkific, Moodle, Cornerstone, TalentLMS, or similar). Familiarity with authoring tools such as Articulate Storyline, Adobe Captivate, or similar. Excellent communication and interpersonal skills with the ability to engage stakeholders at various levels. Analytical skills to evaluate training effectiveness and learner engagement. Ability to manage multiple projects simultaneously and deliver within tight deadlines. Preferred Skills: Certification in instructional design or learning technologies (e.g., ATD, CPLP). Experience with multimedia production tools such as Camtasia, Adobe Premiere Pro, or similar. Knowledge of adult learning theory and principles. Why Join Us? Opportunity to work in a dynamic and collaborative team environment. Continuous professional growth and development. Competitive salary and comprehensive benefits. We look forward to welcoming a passionate and innovative Learning and Development professional to our team!
Designation: Associate Manager / Manager Recruitment Location: Hyderabad (Work from Office) Job Brief: We are seeking a highly driven and results-oriented Associate Manager / Manager Recruitment to lead a team of recruiters and oversee end-to-end recruitment operations, with a strong focus on IT hiring. This role requires proven experience in IT recruitment, strong leadership skills, and strategic hiring expertise to attract top talent in a competitive market. The ideal candidate should be data-driven , leveraging recruitment analytics to optimize hiring strategies and improve overall efficiency. They will be responsible for developing and executing talent acquisition strategies, ensuring a seamless recruitment process, maintaining a positive candidate experience, and providing insightful recruitment analysis to drive better hiring outcomes. About us: vSplash is a digital services provider with over 26 years of experience in delivering innovative, high-quality, and scalable solutions to small businesses. We specialize in website development, SEO, e-commerce, and other digital marketing services, ensuring fast and cost-effective digitization. By focusing on innovation and precision-driven processes, we help businesses enhance their digital presence and stay ahead in a rapidly changing digital landscape. This is a full-time, work-from-office role based in Hyderabad. Candidates must be currently residing in Hyderabad. Immediate joiners will be given preference. Key Responsibilities: Recruitment Strategy & Leadership: Lead, mentor, and manage a team of recruiters to ensure effective execution of hiring goals. Partner with business leaders and stakeholders to understand workforce requirements and develop tailored recruitment strategies. Drive employer branding initiatives to attract top-tier talent in a competitive market. Oversee and coordinate interviews, ensuring a smooth process for candidates and hiring managers. Utilize recruitment metrics and data-driven insights to optimize hiring strategies and improve hiring efficiency. Ensure adherence to recruitment best practices, employment laws, and company policies. Recruitment & Candidate Management: Actively source, screen, and engage with potential candidates through various platforms, including job portals, social media, and professional networks. Review resumes, conduct initial outreach, and assess candidate suitability based on job requirements. Conduct competency-based interviews and collaborate with hiring managers to make data-backed hiring decisions. Ensure a seamless and positive candidate experience by maintaining timely and transparent communication. Gather and analyze feedback from candidates and hiring managers to improve the recruitment process. Build and maintain a strong talent pipeline for future hiring needs. Requirements: Must be based in Hyderabad this is a work-from-office role. Must have strong proficiency in Excel and excellent numerical skills. Excellent communication skills both, written and verbal. Proven experience in talent acquisition leadership role, managing a team. Strong stakeholder management, communication, and strategic planning skills. Ability to thrive in a dynamic, fast-paced environment while meeting hiring targets. Experience in utilizing recruitment analytics to drive process improvements. In-depth knowledge of sourcing techniques, hiring best practices, and compliance with labor laws. Needs to have at least 9 years of experience in Recruitment with at least 5 years as managing a team. If you are passionate about talent acquisition and ready to take on a leadership role, we invite you to join our team!
Lead day-to-day operations of social media teams, ensuring SLA compliance, quality checks, and smooth task execution Track team performance using dashboards/tools, share regular reports, and provide inputs for leadership reviews Develop reporting matrix and dashboards as per evolving business complexity and needs Handle a large customer base with intricate process flows for each task type. Act as the first escalation point for client queries, ensuring timely responses and accurate data presentation in meetings Oversee onboarding, training, and refresher sessions while driving process improvements and automation opportunities Support hiring, manage leave planning, and address performance issues to maintain team availability and productivity Build a strong team culture through regular 1:1s, recognition, and proactive communication to boost morale and engagement
Associate Manager - Social Media Operations Location: Hyderabad Job Type: Full-Time About us - At vSplash, we are passionate about helping businesses shine online. From websites to digital presence management, we build scalable digital solutions that make a real difference. As a trusted white-label digital media partner, we support global agencies in serving 10,000+ SMBs every month. At our core, we re a team of curious minds who love technology, creativity, and collaboration. With us, you ll be part of a culture where ideas matter, learning never stops, and innovation is part of everyday life. Job Brief: We are looking for a results-driven Associate Manager Social Media Operations to lead vSplash s operations for US-based small businesses. You will manage a team of Social Media Specialists (SMS) and own day-to-day operations, SLA adherence, and partner/client escalations. Your focus will be on driving efficiency, proactive resolution, and process improvements while ensuring our team culture and values thrive. The ideal candidate will have proven expertise in people management, SLA management, and operational efficiency, with working knowledge of tools such as Jira, Salesforce, and project management platforms. What will you actually do You will: Lead day-to-day operations of social media teams, ensuring SLA compliance, smooth task execution, and process continuity. Track team performance using dashboards/tools, share regular reports, and provide insights for leadership reviews. Develop reporting metrics and dashboards as business complexity evolves. Manage workflows for a large customer base with varied process requirements. Act as the first escalation point for partner queries with timely responses and accurate reporting. Oversee onboarding, training, and refresher sessions for team members. Drive efficiency improvements, process automation, and cross-functional collaboration with Product/Engineering teams. Support hiring, manage leave planning, and address performance issues to maintain productivity and availability. Build a strong team culture through regular check-ins, recognition, and transparent communication to boost cohesion, morale, and engagement. What mindset fits best Accountability-driven Client-centric and Partner-centric Tech-savvy Process-oriented Agile & improvement-focused Growth & learning-oriented Collaborative leadership style Key Skills Requirement - Proven expertise in managing SLAs, team schedules, and day-to-day operations Strong communication, leadership, and problem-solving abilities Strong analytical skills to generate insights, improve processes and support data driven decisions. Proficiency in documents, spreadsheets and presentations for reporting and communication. Hands-on experience with essential tools like Jira, Salesforce, Slack, or similar platforms Qualification and Prior Experience - Graduate in any discipline (postgraduate degree is an advantage). 8+ years overall work experience. At least 4 years in delivery management, team management and client/partner interactions. Ready to apply If this sounds like your kind of challenge, send us your resume!
Manager - Social Media Location: Hyderabad Job Type: Full-Time About us - At vSplash, we are passionate about helping businesses shine online. From websites to digital presence management, we build scalable digital solutions that make a real difference. As a trusted white-label digital media partner, we support global agencies in serving 10,000+ SMBs every month. At our core, we re a team of curious minds who love technology, creativity, and collaboration. With us, you ll be part of a culture where ideas matter, learning never stops, and innovation is part of everyday life. Job brief: We are looking for a results-driven Manager Social Media to lead social media content and creative delivery for US-based small businesses. You will manage a team of Social Media Specialists (SMS) and ensure that the social content resonates with US audiences while meeting quality standards. The ideal candidate will have exceptional command of English writing and comprehension, with a keen eye for detail. A deep understanding of American English, conversational styles, cultural nuances, and geography is a must. Your leadership will help our clients engage customers, strengthen their brand presence, and achieve measurable outcomes in a competitive digital landscape. What will you actually do You will: Establish and maintain a robust quality assurance system to ensure each team member delivers high-quality content. Continuously assess content quality, including outputs from tools/LLMs, to ensure they meet US cultural and client standards. Provide both general and targeted feedback to agents, fostering continuous improvement. Perform root cause analysis on quality issues and collaborate with the Operations Manager to implement preventive measures. Handle partner and client interactions related to quality concerns and escalations. Design and deliver training modules, assessments, and refresher sessions for new and existing team members. Support hiring through pre-hiring assessments and interviews to ensure cultural/linguistic fit. Share insights and trends with leadership on quality parameters, team member performance, and audience resonance. Collaborate closely with the Operations Manager to balance quality standards with SLA and delivery goals. What mindset fits best Client- and partner-centric Quality-focused with a keen eye for detail Strong appreciation of US culture and conversational nuance Growth- and learning-oriented Accountability-driven Collaborative leadership style Key Skills Requirement - Excellent command of written English and comprehension. Proficiency in American English, conversational styles, culture, and geography. Strong eye for detail and ability to coach teams on quality. Strong communication, leadership, and problem-solving abilities. Hands-on experience with tools like LLMs (ChatGPT, Gemini), Canva, and social media ad/content platforms (like Meta Business Suite, Google Ads, LinkedIn Ads, or similar). Qualification and Prior Experience - Degree in Marketing, Communications, Journalism, Business, or a related field (postgraduate degree is an advantage). 10+ years of overall experience in Social Media Marketing (covering posts and ads across platforms). At least the last 3 years focused on managing posts and ads for US-based small businesses or agencies. Experience across multiple industries is preferred, ideally managing content and campaigns for 30 50 US businesses. Ready to apply If this sounds like your kind of challenge, we d love to hear from you. Apply now and help us deliver social media content that connects with thousands of US businesses and their customers.
Employee Success Specialist Location: Hyderabad, Work from Office only. Job Type: Full-time About us At vSplash, we re passionate about helping businesses shine online. From websites to digital presence management, we build simple and scalable solutions that make a real difference. We re a white-label digital media company trusted by global partners. At our core, we re a team of curious minds who love technology, creativity, and teamwork. With us, you ll be part of a culture where ideas matter, learning never stops, and innovation is part of everyday life. Be part of a team that thrives on synergy and smart digital solutions serving 10,000+ SMBs each month! Candidates must be currently residing in Hyderabad. Immediate joiners will be given preference. Job Brief We are seeking a motivated, detail-oriented and people-focused Employee Success Specialist to join our dynamic team. The ideal candidate will be responsible for managing a wide range of HR functions, including employee relations, engagement, compliance etc. This role calls for a strong understanding of HR best practices, excellent communication & interpersonal skills and the ability to collaborate effectively across all levels of the organization. Key Responsibilities: Employee Relations: Address employee inquiries and concerns promptly and professionally. Foster a positive work environment and support employee engagement initiatives. To be able to handle Employee Grievances with patience. Responsible for managing the complete employee life cycle, from onboarding to offboarding. Compliance and Record Keeping: Ensure compliance with labor laws and company policies. Maintain accurate and up-to-date employee records. Training and Development: Identify training needs and coordinate employee development programs. Support continuous learning and career development initiatives. HR Administration: Assist with queries around payroll processing and benefits administration. Handle HR-related documentation and correspondence. Must Haves - Excellent communication (written and verbal) and interpersonal skills. 2+ years of experience in an HR role. Strong knowledge of HR laws and regulations. Proficiency in HR software, Microsoft Office Suite and G Suite. Creative bent of mind for HR presentations & Engagement activities Ability to handle confidential information with discretion. Bachelor s degree in Human Resources, Business Administration, or related field. **The person for this role should be ready to Work from Office in Hyderabad.
Job Title: Product Designer Location: Remote (Preferred: Work from Office Hyderabad) Who are We At vSplash, we re passionate about helping businesses shine online. From websites to digital presence management, we build simple and scalable solutions that make a real difference. We re a white-label digital media company trusted by global partners. At our core, we re a team of curious minds who love technology, creativity and teamwork. With us, you will be part of a culture where ideas matter, learning never stops, and innovation is part of everyday life. Be part of a team that thrives on synergy and smart digital solutions serving 10,000+ SMBs each month! About the Role We are looking for a Product Designer who is passionate about crafting seamless digital experiences that balance functionality, beauty, and usability. You ll play a central role in shaping the design vision of our world-class products from concept to polished execution. This role combines product design, wireframing, prototyping, and UI/UX design , while also contributing to the brand identity of each product to ensure visual consistency, storytelling, and design excellence across touchpoints. You ll collaborate closely with product managers, developers, and AI/automation teams to transform complex ideas into intuitive, elegant user experiences. Key Responsibilities Product Design & Ideation: Understand product goals, user needs, and technical constraints to design experiences that drive impact. Translate business and user requirements into creative design concepts. Wireframing & Prototyping: Build low- and high-fidelity wireframes to visualize ideas early in the process. Develop interactive prototypes to test user flows and validate design assumptions. UI/UX Design: Create polished, user-centered designs that are visually consistent, accessible, and modern. Develop and maintain design systems to ensure scalability across multiple products. Conduct UX audits and improve user journeys based on data and feedback. Branding & Visual Identity: Define and evolve visual language and brand tone for each product. Ensure brand consistency across product interfaces, websites, and marketing materials. Collaboration & Communication: Work with cross-functional teams including R&D, engineering, and production. Present design rationale, gather feedback, and iterate quickly. Contribute to design reviews, workshops, and product brainstorming sessions. Required Skills & Qualifications 5+ years of hands-on experience in product design and UI/UX for digital platforms (web, mobile, SaaS). Proven track record of designing and launching successful digital products. Expert-level proficiency in: Figma (Auto Layout, Components, Prototyping, Variables) Adobe XD Deep knowledge of: Design systems and component libraries Usability testing and feedback synthesis Excellent understanding of responsive and adaptive design for web and mobile. Strong visual design foundation layout, color theory, and typography. Portfolio that showcases world-class product design, UX craftsmanship, and attention to detail. Preferred Qualifications Experience designing AI-driven or automation-based products. Familiarity with HTML/CSS to collaborate effectively with developers. Strong understanding of motion design and micro-interactions. Ability to balance creative exploration with product functionality. What You ll Love About Working with Us You ll design for cutting-edge AI and automation products used globally. Work with a team that values craftsmanship, innovation, and creativity. Freedom to shape the visual and experiential DNA of our products. A collaborative, design-first culture that celebrates bold ideas and flawless execution.