Social Media Manager

vSplash Techlabs, Inc

8 - 13 years

10 - 15 Lacs

hyderabad

Posted:Just now| Platform:

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Skills Required

analytical skills digital media automation team management social media sms agile digital marketing jira crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead day-to-day operations of social media teams, ensuring SLA compliance, quality checks, and smooth task execution
Track team performance using dashboards/tools, share regular reports, and provide inputs for leadership reviews
Develop reporting matrix and dashboards as per evolving business complexity and needs
Handle a large customer base with intricate process flows for each task type.
Act as the first escalation point for client queries, ensuring timely responses and accurate data presentation in meetings
Oversee onboarding, training, and refresher sessions while driving process improvements and automation opportunities
Support hiring, manage leave planning, and address performance issues to maintain team availability and productivity
Build a strong team culture through regular 1:1s, recognition, and proactive communication to boost morale and engagement

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