5855 Sla Management Jobs - Page 5

Leading BPO in Bengaluru & Hyderabad Hiring For Team Leader/Assistant Manager International Voice Process- US/UK Banking CTC UPTO 8.5 LPA Require min 1 Year as Team Leader Experience in International BPO in US/UK Banking Process Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call c...

- Operations domain experience: 3 years or more. - Excellent communication skills. - Should have on paper Experience as a TL.

Key Responsibilities Team Management: Lead, motivate, and supervise a team of call center representatives. Performance Monitoring: Monitor daily operations, track key performance indicators (KPIs), and provide constructive feedback and coaching to agents. Customer Service: Handle escalated customer issues and complaints, working to resolve them efficiently. Training & Development: Develop and implement training programs to enhance agent skills and support professional growth. Reporting & Analysis: Analyze call center data to identify trends, prepare performance reports, and provide insights for improvement. Process Improvement: Implement strategies and process improvements to enhance call ce...

TECHNICAL MANAGER Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. COMPANY OVERVIEW At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply chain sustainability and resiliency to unlock the power of supplier collaboration. We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and ...

Job Description Role: Service Desk Manager Do: ESSENTIAL DUTIES/RESPONSIBILITIES : - Oversee help desk support to ensure that end user problems are resolved in a timely and effective manner, enabling users to access needed information and utilize technology resources effectively. - Improve productivity at ServiceDesk by focusing on reducing incidents, use self-heal and self-help techniques to reduce call flow at SD. - Communicate effectively with customers and stakeholders to assess support needs, assist in the identification of technology needs, and respond to customer service concerns. - Train and guide support specialists to effectively utilize help desk problem-management process (the id...

Role & responsibilities Manage the day-to-day Planning, operation and problem-solving of a team of 15-20 resources. Develop team to ensure delivery of consistently superior quality Ability to independently handle transitioning of new procedures. Drive the team to be client/customer-focused, owns training and development to team. Take ownership of delivering service level components, quality and targets and drive and motivates the team to achieve management goals. Effectively track and analyze the performance of individual team members and provide effective coaching and feedback Compiling all External and Internal reports Act as the communication conduit between team and management. Effective...

Manage daily academy operations, coach coordination, schedules, parent communication, facilities, inventory, transport & match-day logistics. Prior sports academy operations experience preferred, willingness to work weekends, high level ownership.

Job description Job Title: Assistant Manager BPO Company: Globiva Location: Gurgaon, Haryana Experience: 2-5 Years as a Assistant Manager Industry: BPO Company Overview: Globiva is a leading provider of Business Process Management services, delivering best-in-class customer experiences for global clients across industries. We pride ourselves on innovation, operational excellence, and a strong commitment to quality. --- Job Description: We are seeking a dynamic and experienced Operations Manager to lead and manage our BPO operations team in Gurgaon. The ideal candidate will be responsible for ensuring efficient day-to-day operations, meeting client SLAs, enhancing productivity, and driving te...

Support Engineer required 2 years of experience in L3, troubleshooting, escalations, and incident management with SLA compliance. Strong communication skills, proficient in Linux, SQL, MongoDB, technical documentation, and cross-team collaboration. Required Candidate profile Good communication L3 Support Engineer - experience in troubleshooting, handling escalations, incident management, Linux, SQL, RCA, SOP, and cross-team collaboration comfortable with rotational shift.

Order Management Manager 10+ yrs of exp (paper Asst. & Manage) Upto 20LPA Skill:Order Management, contracts, Fulfillment, Logistics, Planning, Supply Chain, Internal External stakeholders Immediate Joiner OR 30 Days mansikohliimaginator@gmail.com Required Candidate profile Should have excellent domain exp in Customer Order Management, Handling Customer contracts, Order Fulfillment, Logistics Pune mansikohliimaginator@gmail.com Immediate Joiner OR Max 30 Days

The service team leader would manage a team of customer service associates in a voice-based call center environment. TL would deliver on team KPIs, SLAs & parameters like shrinkage & attrition. TL would also act as a coach & mentor for the team. Perks and benefits Attractive Incentives + Cab Facility

We are hiring an experienced Real Time Analyst (RTA) to manage intraday workforce operations and real-time performance monitoring across multiple sites and channels. The role involves close coordination with operations and WFM teams. Required Candidate profile Minimum 3+ years of experience in Real Time Analyst (RTA) or WFM Intraday role • Experience working in a 247 contact center environment • Exposure to voice and non-voice channels (Voice, Chat, Email)

Develop and continuously review capacity plans (in-house & outsourced) to ensure consistent service delivery • Forecast workload demand and supply across multiple time horizons and activities • Drive optimal performance through effective planning Required Candidate profile 8–10+ years of experience in WFM Planning & Scheduling •3 years in Forecasting, Capacity Planning, or Workforce Management roles • Experience in large-scale omnichannel contact center environments

Responsibilities Own strategic customer relationship with high value accounts, ensuring continuous engagement, statisfaction & retention. Lead high-impact QBRs/MBRs with executive stakeholders, showcasing delivered value and cost optimization impact. Lead renewal conversations and contract discussions, working cross-functionally to propose pricing models, discount structures, or account transitions as needed. Liaise with AWS account teams for escalations, commercial adjustments (e.g., RI conversions, refund cases), and joint go-to-market opportunities. Mentor Leads and Associate Leads, helping them grow into strategic roles while setting the standard for customer engagement quality and proce...

Standardized Title: IT Service Desk Manager About The Opportunity A leading firm in the IT services and managed infrastructure sector, operating enterprise IT support and infrastructure operations for diverse corporate customers. We deliver high-availability, customer-facing support services and drive operational excellence across service delivery, incident response, and ITSM tooling. Location & Work Model : Noida, India On-site role (10 years experience expected). Role & Responsibilities Lead day-to-day operations of the on-site service desk (shift planning, staffing, and performance) to meet SLAs and quality benchmarks. Oversee incident, problem, and change lifecycles: drive rapid incident...

Role & responsibilities Customer Experience Oversee the entire customer experience lifecycle and operational efficiency across all sub-functions within the market to ensure seamless service delivery and high customer satisfaction. Define, plan, and execute both short-term and long-term goals for the customer experience vertical, ensuring alignment with business strategy and market / project(s) needs Operational Excellence Develop and implement standardized operating procedures (SOPs) and service delivery processes to improve efficiency, benchmark against industry best practices, and align with overall company objectives. Identify opportunities for process improvement; lead or participate in ...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Join Kyndryl as a Service Coordinator and take charge of a dynamic role that puts you at the forefront of delivering exceptional IT services to our customers. As a Service Coordinator, you'll be responsible for ensuring timely and effective resolution of customer issues, coordinating and managing service requests, and maintaining constant commun...

? About Paytm: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About Team: QR & Sound Box is one of Paytm s business tools to help merchants grow and manage their business through simplicity and data-driven technology. This team is responsible for growing the penetration of Paytm's QR Code & Sound Box business in Indian merchants. Visibility Accountability through Extensive QR/Soundbox deployment. Grow...

MS Senior Engineer, SIEM IBM Q Radar No of Positions: 3 Level: 2 Location: 3 Openings in Chennai. Shift Details: 5 Days/ Rotational Education Criteria: BE/B.Tech in Electrical/Electronics/CS/IT (Other Streams not considered) OR MCA. Certification: At least one Security certification PMP/ITIL Expert/CISA/CISM/CISSP OR Tool Based Certification. Diversity: Male Candidates (Rotational Shifts) Requirement Brief : We are looking for a resource with minimum 5 years experience with IBM Q Radar administration experience, client is not considering candidates with ticketing/operations experience. Strong knowledge and Minimum 5 years Hands on Experience in 3 or more areas of security like (Security Inci...

Oversee day-to-day housekeeping and IFMS operations at assigned sites Ensure service delivery as per agreed SLAs and SOPs Conduct regular site inspections and quality audits

About OnGrid OnGrid is a leading digital trust platform offering digital KYC, verifications, and background checks for onboarding employees, contractors, users, merchants, customers, etc Founded by IIT-B alumni, OnGrid has completed more than 500+ million checks across 3000+ happy clients At OnGrid, we are focused on redefining and reimagining trust, safety, compliance and accountability through our platforms OnGrid, eLockr, and Gridlines Having built these basic pillars of trust (and creating a profitable venture with 300+ full-time people in the process), we now want our imagination to be let loose and think of avenues never explored, and execute in ways never implemented before Roles & Re...

Reliance Industries Limited is looking for Lead Process Engineering to join our team Roles and Responsibility Develop and implement new processes and technologies to improve efficiency and productivity. Collaborate with cross-functional teams to identify and resolve technical issues. Design and optimize production processes to meet quality and quantity standards. Implement safety protocols and ensure compliance with regulatory requirements. Analyze data and metrics to identify areas for improvement and develop/implement continuous improvement initiatives. Job Requirements Bachelor's degree in Chemical Engineering or related field. Minimum years of experience in process engineering, preferabl...

Turner Construction Company is looking for MEP QS role for Major Commercial Project to join our team Roles and Responsibility Manage and coordinate with cross-functional teams to ensure timely project completion. Develop and implement effective quality control processes to maintain high standards. Conduct site visits to monitor progress and identify potential issues. Collaborate with clients to understand their requirements and provide solutions. Prepare and submit reports on project status, risks, and mitigation strategies. Ensure compliance with company policies, procedures, and industry regulations. Job Requirements Strong knowledge of construction methods, materials, and techniques. Exce...

ANZ is looking for Process Lead, Confirmations to join our team Roles and Responsibility Manage and oversee the confirmation process to ensure high-quality output. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to resolve issues and enhance overall performance. Analyze data and metrics to identify trends and areas for improvement. Provide training and guidance to team members on new processes and procedures. Ensure compliance with regulatory requirements and industry standards. Job Requirements Strong understanding of process management principles and practices. Excellent communication and interpersonal skills. Abil...

Infogain is looking for Project Manager to join our team Roles and Responsibility Manage multiple projects simultaneously, ensuring timely completion and meeting deadlines. Develop and implement project plans, resource allocation, and risk management strategies. Collaborate with cross-functional teams to identify and prioritize project requirements. Conduct project meetings, status up , and progress reports to stakeholders. Identify and mitigate potential project risks, issues, and dependencies. Ensure compliance with organizational processes, policies, and procedures. Job Requirements Strong understanding of project management principles, methodologies, and best practices. Excellent communi...