4859 Sla Management Jobs - Page 5

Functional /Business Responsibilities: Supervising the performance and providing daily direction to a team of Team Coaches and CSRs to deliver to Organization goals of Service standards and Productivity standards Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement. Achieve stretched targets and be able to take decisions and manage complex/ difficult conflict situations with either customers or employees Assisting Team Manager with process improvement initiatives by coordinating with either other teams in the Company or within Customer Support for system efficiency enhancement projects...

Role Overview: As an RF/OSS Engineer, you will be a highly specialized professional focusing on RF design and optimization within the 5G network domain. Your key responsibilities will include utilizing your RF expertise, data analytics skills, and knowledge of O-RAN architecture and 5G SA call flow to ensure optimal network performance and efficiency. Key Responsibilities: - Utilize your 5+ years of RF engineering experience to design and optimize RF networks effectively. - Apply strong data analytics skills to monitor and manage network performance KPIs for troubleshooting and optimization. - Demonstrate understanding of O-RAN architecture and 5G SA call flow to contribute to network enhanc...

In this role, you will be responsible for managing the Purchase Order and Invoice Processing for the Fixed Asset domain. This includes overseeing project creation and handling Fixed Asset Transfers and Accruals. You will be tasked with daily volume tracking and ensuring that daily targets are met as per the agreed Service Level Agreement (SLA) with the Customer. Qualifications: - B.com (Note: No additional details about the company were provided in the job description.),

In this role, you will be responsible for managing and leading a team of supervisors, agents, and other staff involved in voice and chat processes. You will provide guidance, training, and performance feedback to ensure high morale and productivity within the team. It will be your responsibility to foster a positive and motivating work environment that encourages continuous improvement and collaboration among team members. Key Responsibilities: - Manage and lead a team of supervisors, agents, and other staff involved in voice and chat processes. - Provide guidance, training, and performance feedback to staff to ensure high morale and productivity. - Foster a positive and motivating work envi...

Role Overview The Delivery Manager will be responsible for overseeing end-to-end delivery of IT projects, ensuring technical quality, process efficiency, and timely completion. The role demands a balance between project governance , client management , and technical leadership , working closely with cross-functional teams including developers, testers, and architects. Key Responsibilities Lead and manage multiple concurrent IT projects across SDLC stages from requirements to deployment. Ensure adherence to delivery timelines, scope, and quality standards. Coordinate between client and internal teams to ensure alignment on expectations and progress. Translate business requirements into techni...

About the role: Manager IT Service Desk Support will oversee day-to-day operations of the IT Service Desk Level 1 support team in Mumbai, ensuring consistent, high-quality, and customer-centric service delivery across voice, chat, email, and self-service channels. This role will drive operational excellence through performance monitoring, issue resolution, and proactive improvement of support processes. He/she will play a key role in knowledge management, automation (Shift-Left), and training initiatives to continuously improve first-contact resolution and end-user experience. He/she will also support onboarding new STADA affiliates / regions to Level1 IT Service Desk in line with expansion ...

You will be working in an operational role under direct supervision, responsible for day-to-day network operations support. Your key responsibilities will include: - Maintaining and administering network tools and equipment - Assisting with and implementing installations as required - Maintaining daily site activities and routines - Ensuring SLAs are achieved and working proactively to maintain the same No additional details about the company were provided in the job description.,

As a Senior Manager, Strategic Sourcing at Radisson Hotel Group in South Asia, your role will involve driving Strategic Sourcing, Procurement, Supply Chain synergies, and leveraging activities across the rapidly growing portfolio in India. You will report to the Senior Director Strategic Sourcing within the RHG Corporate Strategic Sourcing Organization. This is a dynamic role that requires comprehensive knowledge of the South Asia market geographies, involving local and international sourcing, procurement, logistics, and supply chain management. Your responsibilities will include: - Actively contributing to the transformation of the Strategic Sourcing function within RHG, focusing on costs, ...

Assist in the development, implementation, and maintenance of QHSE management systems in accordance with relevant standards and regulations. Support the monitoring and reporting of key performance indicators (KPIs) related to quality, health, safety, and environment. Conduct regular inspections and audits to identify hazards, unsafe conditions, and non-compliance with regulations, and recommend corrective actions. Assist in the investigation of incidents, accidents, and near misses, and participate in root cause analysis to prevent recurrence. Help in the development and delivery of QHSE training programs for employees to raise awareness and promote a safety culture. Support the coordination...

As a Site Engineering Specialist, you will be responsible for creating, amending, and optimizing customer project telecom implementation site solutions and their associated workflows. You will serve as the Subject Matter Expert (SME) on MN, CNS, and OEM products across both Pre-Sales and Delivery Phases. Your accountability lies in the remote/onsite technical delivery of project scope, ensuring solutions align with current needs and future technology synergies. - Capability to provide technical support and address queries related to BTS Engineering, Power, installation, interconnect, and antenna systems. - Strong knowledge of Nokia RAN equipment, including installation, commissioning, and un...

About Company : Our client is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, it caters to over 700 clients with its extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes. Job Title : Printer Management Location : Bangalore (Global village Tech Park) Experience : 5 to 10 Years Employment Type : Contract to Hire Work Mode : Hybrid Notice Period : Immediate Joiners Only Job Description : Print Managemen...

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most?innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they?provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are?the same. Your Role Provide technical support for cloud databases and consumer data platforms across APAC. Ensure smooth data transactions between upstream and downstream systems. Monitor service performa...

Job Summary Manage and lead a team of 15-25 agents Excellent verbal and written communication skills Solid computing skills and well versed with Excel and PowerPoint Responsibilities Multi-tasking ability and attention to details Team management experience with proven track record of upskilling of agents Well versed with deepdive and RCA techniques Proven expertise in KPI and SLA management for dynamic delivery setup Effective performance planning for self and team time management and self-organization Provide Coaching and Feedback for Performance Improvement Ability to achieve stretch targets and able to take decisions and manage complex/ difficult employees situation Primary POC for all es...

Looking to onboard a skilled professional with 2 to 4 years of experience to join our team as a Deputy Manager - Hub Buying SCPC in Mahindra & Mahindra Limited. Roles and Responsibility Manage and coordinate buying activities for smooth operations. Develop and implement strategies to enhance supply chain efficiency. Collaborate with cross-functional teams to achieve business objectives. Analyze market trends and supplier performance to make informed decisions. Negotiate contracts and agreements with suppliers to secure favorable terms. Ensure compliance with company policies and procedures. Job Requirements Minimum 2 years of experience in a related field, preferably in supply chain manageme...

STARTEK is looking for Team Leader - Operations to join our dynamic team and embark on a rewarding career journey Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Empowering team members with skills to improve their confidence, product knowledge, and communication skills. Conducting quarterly performance reviews. Contributing to the growth of the company through a successful team. Creating a pleasant working environment that inspires the team Disclaimer: This job description has been s...

We are seeking to recruit an ambitious and dynamic Principal Engineer to join the UK iCRC The civil team in NBengaluru will work alongside our UK discipline. We are looking for rounded individuals responsible for planning and managing the delivery of projects, including the adequacy of design, compliance with standards and legislation, resource time, cost, and quality. Knowledge of UK/International pavement engineering demonstrated by the experience of pavement design and investigation. Knowledge and/or experience of road and pavement engineering projects. Ability to understand the scope and limits of responsibility between various engineering disciplines and project support groups. Experien...

Provide world class support for the Customer Experience Team to ensure all orders, credit and debit notes are billed in time, incoming cash is timely allocated from bank account to customer ledger and within customer ledger, credit blocked orders are released with appropriate approvals, write offs and GL reconciliations happen in a timely manner with appropriate approval Required Capabilities: Accuracy, attention to detail Ability to communicate clearly in English Knowledge of or ability to learn STC process and systems Understands and complies to controls in own area Ability to effectively prioritise and deliver on promises Proactive, solution-focused mind-set and positive can do attitude A...

Analysts are individual contributors Requires conceptual knowledge in own area of expertise; develops practical experience Understands key business drivers; uses this understanding to accomplish own work No supervisory responsibilities but may provide mentorship to new analysts/associates Solves standard problems by identifying solutions based on standard practices Impacts quality of own work; works within guidelines and policies Explains information to others in straightforward situations

Your role and responsibilities As Process Analyst €“ Order to Cash (O2C), you are responsible for processing Accounts receivable, posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include: Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in netting instructions, Direct Debit run, rejection of Direct Debit, and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receiv...

Your role and responsibilities As Process Analyst €“ Order to Cash (O2C), you are responsible for processing Accounts receivable, posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include: Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in netting instructions, Direct Debit run, rejection of Direct Debit, and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receiv...

Your role and responsibilities As a Process Associate €“ Order to Cash (O2C), you will be responsible for managing Order management and Receivables management. You should be flexible to work in shifts. Your primary responsibilities include: Coordinate activities associated with Order to Cash Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Receivable Ability to manage Order fulfilment, Collections & Cash payments Working knowledge of basic accounting and accounting principles Proficient in addres...

Your role and responsibilities As Process Analyst €“ Order to Cash (O2C), you are responsible for processing Accounts receivable, posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include: Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in netting instructions, Direct Debit run, rejection of Direct Debit, and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receiv...

Your role and responsibilities As Senior Process Analyst €“ Order to Cash (O2C), you are responsible for processing Accounts Receivable - posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include: Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in getting instructions, direct Debit run, rejection of Direct Debit, and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous account...

Your role and responsibilities As Process Analyst €“ Order to Cash (O2C), you are responsible for processing Accounts receivable, posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include: Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in netting instructions, Direct Debit run, rejection of Direct Debit, and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receiv...

Your role and responsibilities As a Process Associate €“ Order to Cash (O2C), you will be responsible for managing Order management and Receivables management. You should be flexible to work in shifts. Your primary responsibilities include: Coordinate activities associated with Order to Cash Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Receivable Ability to manage Order fulfilment, Collections & Cash payments Working knowledge of basic accounting and accounting principles Proficient in addres...