Real Time Analyst

3 - 6 years

5 - 8 Lacs

gurugram delhi / ncr

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

We are hiring an experienced Real Time Analyst (RTA) to manage intraday workforce operations and real-time performance monitoring across multiple sites and channels. The role involves close coordination with operations and WFM teams.

Required Candidate profile

Minimum 3+ years of experience in Real Time Analyst (RTA) or WFM Intraday role• Experience working in a 247 contact center environment• Exposure to voice and non-voice channels (Voice, Chat, Email)

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