Position Purpose: IT Desktop Support Engineer The Specialist IT Desktop Support works within the Everise Information Technology team in providing all levels of IT desktop support. The Specialist works closely with and provides support to the Everise Corporate Technology team members and their customers. Job Requirements: • Administration of Windows-based applications of basic principles, theories, and concepts • Administration of Exchange, remote access technologies, Microsoft Active Directory domain administration, and support, including user/policy account creation, permissions allocation, creating file and print shares • User desktop management with a working knowledge of system patch practices and imaging • Working knowledge of Microsoft Networking principles such as DNS, WINS, DHCP • Working knowledge of Cisco based routing and switching• IT Support to provide 24x7 on call production support Qualifications: • Bachelor’s degree in Computer Science from a four-year college or university with two to four years of related experience in IT with a focus on desktop support and management or equivalent combination of education and experience • Desired certifications include but not limited to A+ Certification, MCSE • Ability to manage multiple projects, activities, and tasks simultaneously • Ability to work off-hours as required • Management experience a plus • Must have the personal communication and presentation skills that will represent the company professionally to outside agencies, financial institutions, business partners, employees, and customers
Job Requirements: Consults with hiring managers to understand business requirements and functions in the department in need of establishing or enhancing pipeline of candidates • Define criteria for search; conduct interviews; assess and rank candidates; present qualified candidates to hiring managers; Conduct Background Checks through third party provider as required by contract • Strong knowledge of all TA systems to include ATS, assessments, sourcing tools, and other technologies • Review resumes and credentials for appropriateness of skills, experience and knowledge in relation to position requirements to make hiring decisions • Manage the presentation, selection, offer, negotiation, closing, and administrative components involved in full lifecycle recruiting • Review the hiring managers interview performance with each candidate and take appropriate action when warranted Qualifications: Undergraduate degree preferred or equivalent work experience • Minimum 5 years professional recruitment experience in a corporate or agency setting preferably • Full life cycle recruiting experience is preferred • Additional HR generalist experience is a plus • Knowledge of applicant tracking tools, preferably Workday • Advanced knowledge of digital tools for researching and sourcing talent • Demonstrated strong verbal and written communication and presentation skills • Excellent judgment and problem-solving/analytical skills. Applied knowledge of EEO, ADA, and employment laws • Strong sourcing and candidate relationship building experience required • Candidate must have a client service mentality to appropriate influence hiring managers in making good sounds hiring decisions Key Competencies • Strong Communication Skills • Persistence • Leadership • Navigation • Attention to Detail • Strategic Thinking • Strong systems and computer related skills
Job Title: Social Media Manager/Lead (with Performance Marketing Expertise) Location: Mohali, Chandigarh (On-site) Company: Everise (India) BPO Services Pvt. Ltd. Department: Marketing Reports To: Marketing Director --- About Everise & the role: Everise is a global leader in customer experience and business transformation services. As we expand our footprint and launch a new site in Mohali, we are looking for a talented Social Media Manager/Lead with expertise in performance marketing to help drive our digital presence. This role will blend social media creativity with performance-driven strategies to enhance brand visibility and engagement. --- Key Responsibilities: Social Media Strategy & Execution: Lead and execute social media strategies to enhance Everises digital presence on platforms like Facebook, Instagram, X (formerly Twitter), LinkedIn, and emerging channels. Align campaigns with overall marketing goals for the Mohali site launch. Performance Marketing Management: Plan, create, and execute performance-driven social media campaigns across Facebook Ads, Instagram Ads, LinkedIn, Google Search Ads, and display networks. Create & optimize Ad budgets, monitor KPIs, A/B testing, and drive ROI with measurable results like lead generation, conversions, and customer acquisition. Content Creation, Community Management: Create, optimize, and schedule content tailored to social media platforms, ensuring it resonates with the target audience. Apply data-driven insights to refine content strategies for maximum performance. Build & engage a loyal community by interacting with followers, responding to comments and messages, and fostering meaningful conversations. Analytics & Reporting: Analyze social media and ad campaign performance, providing detailed reports on key metrics like engagement, reach, click-through rates (CTR), cost-per-click (CPC), and conversion rates. Use these insights to inform future campaigns. Trend Monitoring & Innovation: Stay updated on the latest social media and digital marketing trends. Bring fresh ideas and innovative approaches to enhance the companys digital presence. Skills & Qualifications: Education: Bachelor’s degree in marketing, Communications, Business, or a related field. Experience: Minimum 3 years of hands-on experience in social media management, digital marketing, and performance marketing with knowledge on tools ((e.g., Hootsuite, Buffer, Sprout Social). Proven track record in running and optimizing paid ad campaigns on Facebook, Instagram, LinkedIn, and Google Search. Strong understanding of Google Ads (Search & Display), Facebook Ads Manager, and other social media ad platforms. Experience in data analysis, campaign optimization, and performance-driven marketing strategies. Basic proficiency in design tools such as Canva, Photoshop, or similar for content creation. Soft Skills: Strong communication and copywriting / powerpoint skills. Analytical mindset with a focus on metrics, data interpretation, and ROI. Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously. Creative thinker with the ability to generate fresh ideas and innovate. Bonus Skills (Nice to Have): Experience with Google Display Network, remarketing, and SEO Knowledge of email marketing tools and CRM integration. --- Why Join Everise? Be part of an innovative and fast-growing company with global reach. Opportunity to take ownership of high-impact digital campaigns and grow your career. Collaborative, supportive work culture with opportunities to innovate. Competitive salary, benefits, and growth potential.
Job Responsibilities: The Inbound Contacts Representative to represent the company by addressing incoming telephone, digital, or written inquiries To perform varied activities and moderately complex administrative/operational/customer support assignments Perform computations Typically work on semi-routine assignments To address customer needs, which may include complex benefit questions, resolving issues, and educating members To record details of inquiries, comments or complaints, transactions, or interactions and take actions in accordance with them Escalate unresolved and pending customer grievances Make decisions primarily related to interpretation of area/department policy and determining methods for completing assignments To work within defined parameters to identify work expectations and quality standards, with some latitude over prioritization/timing, and works under minimal direction Follow standard policies and practices that allow for some opportunity for interpretation, deviation and/or independent discretion Qualifications and Skills Required: 3 years of Customer Service experience Effective verbal and listening communication skills Strong customer service orientation Strong attention to detail Strong typing and computer navigation skills Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously Must be passionate about contributing to an organization focused on continuously improving consumer experiences Preferred Education and Experience: Associate's or Bachelor's Degree Previous inbound call center or related customer service experience Prior Healthcare experience
Job Responsibilities: The Inbound Contacts Representative to represent the company by addressing incoming telephone, digital, or written inquiries To perform varied activities and moderately complex administrative/operational/customer support assignments Perform computations Typically work on semi-routine assignments To address customer needs, which may include complex benefit questions, resolving issues, and educating members To record details of inquiries, comments or complaints, transactions, or interactions and take actions in accordance with them Escalate unresolved and pending customer grievances Make decisions primarily related to interpretation of area/department policy and determining methods for completing assignments To work within defined parameters to identify work expectations and quality standards, with some latitude over prioritization/timing, and works under minimal direction Follow standard policies and practices that allow for some opportunity for interpretation, deviation and/or independent discretion Qualifications and Skills Required: 3 years of Customer Service experience Effective verbal and listening communication skills Strong customer service orientation Strong attention to detail Strong typing and computer navigation skills Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously Must be passionate about contributing to an organization focused on continuously improving consumer experiences Preferred Education and Experience: Associate's or Bachelor's Degree Previous inbound call center or related customer service experience Prior Healthcare experience