7 Intraday Management Jobs

Job Title: SME- Work Force Management-Real Time Analyst(RTA)– Gurgaon Experience 3+Years| Location:Gurgaon Education:Graduation Package:Attractive Contact:Anushka |+91 90360 01770 Email: anushkaizee@gmail.com

Hiring: WFM Scheduler (36 Years Exp.) | Salary: 6.58 LPA | Contact Center Agent Scheduling Location: [Specify if required] Experience: 3 6 Years CTC: 6.58 LPA Job Description: We are hiring a Workforce Management Scheduler responsible for agent scheduling within a large-scale contact center. The role ensures optimized schedules, adherence, and staffing to meet service level agreements (SLAs). Responsibilities: Develop and manage agent schedules to ensure coverage across shifts. Optimize staffing levels based on forecasts and business requirements. Monitor intraday activities and recommend schedule adjustments. Ensure compliance with labor laws, shift rules, and company policies. Work closely...

Job Description - Sr. Manager (Workforce Management) We are hiring a highly experienced Senior Manager - Workforce Management (WFM) for one of our MNC clients. This strategic leadership role requires proven expertise in international BPO operations, with strong hands-on experience in forecasting, scheduling, intraday management, reporting, and billing & invoicing. The ideal candidate will drive end-to-end WFM processes, align strategies with business goals and client expectations, and ensure operational excellence. Immediate joiners are preferred. Key Responsibilities Define and execute departmental plans aligned with WFM strategy and client requirements. Oversee the complete WFM cycle - for...

Position: Scheduler / Workforce Management Analyst Job Location: Hyderabad Experience: 2-5 Years Tool Expertise: IEX WFM (NICE IEX), Excel, Real-time monitoring tools What Youll Be Doing: Develop and manage daily, weekly, and monthly agent schedules for contact center operations. Utilize IEX WFM for forecasting, scheduling, and real-time adherence monitoring. Analyze historical data to forecast staffing needs and identify trends. Ensure real-time service level goals are met by making schedule adjustments. Collaborate with operations, quality, and training teams for seamless workforce execution. Generate insightful WFM reports for leadership to support planning and performance improvement. Ke...

As a Workforce Management Specialist at Avalara, reporting to the Sr. Manager and based in the Pune office, you will play a crucial role in overseeing workforce planning, real-time monitoring, and performance optimization utilizing the WFM tool. Your experience in forecasting, scheduling, and analytics will be instrumental in ensuring efficient staffing and achieving service level targets. Your responsibilities in this role will include: - Workforce Planning & Scheduling: Develop, manage, and optimize schedules through the WFM tool, ensuring appropriate staffing levels to meet business demands. Adjust schedules based on changing forecasts and operational requirements. - Real-Time Monitoring ...

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: The Sr Supervisor an experienced WFM professional, who fosters a culture of excellence for the scheduling, forecasting, real-time, short term, long term, and program management functions of WFM. Should be aware of various WFM Disciplines, like forecasting, Planning, Intraday Management and Reporting. Monitor intraday performance of call volume and staffing levels acro...

Monitor Real-Time Adherence (RTA) and take corrective actions as needed. Utilize WFM tools like Blue Pumpkin, Aspect, NICE IEX, Verint, or Genesys for forecasting, scheduling, and real-time monitoring. Ensure staffing levels align with forecast Required Candidate profile Collaborate with operations to maintain SLAs, shrinkage, and occupancy targets. Generate and analyze intraday, daily, weekly, and monthly performance reports. Support capacity planning and resource Perks and benefits Perks and Benefits