Job Description - Sr. Manager (Workforce Management) We are hiring a highly experienced Senior Manager - Workforce Management (WFM) for one of our MNC clients. This strategic leadership role requires proven expertise in international BPO operations, with strong hands-on experience in forecasting, scheduling, intraday management, reporting, and billing & invoicing. The ideal candidate will drive end-to-end WFM processes, align strategies with business goals and client expectations, and ensure operational excellence. Immediate joiners are preferred. Key Responsibilities Define and execute departmental plans aligned with WFM strategy and client requirements. Oversee the complete WFM cycle - forecasting, scheduling, intraday management, and reporting - ensuring accuracy and efficiency. Monitor key WFM metrics, analyze trends, and recommend improvements to optimize performance. Act as the primary point of contact for senior leadership and clients, offering insights for WFM-driven decision-making. Handle escalations, resolve complex challenges, and support critical decision-making processes. Standardize and streamline WFM processes, tools, and best practices across regions and programs. Lead implementation of new technologies, policies, and methodologies to drive innovation in WFM. Collaborate with cross-functional teams (Operations, IT, Finance, HR) for seamless integration of WFM processes. Support strategic planning, budgeting, and resource allocation to ensure scalability and efficiency. Lead, mentor, and develop a team of WFM managers to build strong leadership capability. Ensure accurate billing & invoicing processes in alignment with organizational requirements. Candidate Profile Experience: Minimum 10 - 12 years of experience in Workforce Management within international BPOs . Strong expertise in WFM tools, analytics, and reporting frameworks. Proven ability to lead large teams, manage stakeholders, and handle client interactions at senior levels. Experience in billing and invoicing is mandatory. Strong problem-solving, analytical, and decision-making skills. Flexibility to work in shifts . Interested profiles may apply now if you are an experienced WFM professional from an international BPO background and looking for a leadership opportunity with a global MNC.
Associate/Sr Associate GST Compliance Job description We are currently hiring for one of our client for the position of Associate in the GST Compliance & Litigation practice area. This role is based in the Western Suburbs of Mumbai. Working Relationships: The successful candidate will report to the Assistant Manager or Senior Associate. Key Responsibilities: Conduct departmental audits for clients. Facilitate coordination with clients and local associates for GST Compliance and Litigation across India. Assist in the drafting of legal opinions and responses to Show Cause and other official notices. Oversee the preparation, verification, and review of periodic GST tax returns, ensuring timely filing in accordance with statutory deadlines. Maintain up-to-date knowledge of GST regulations and demonstrate a commitment to continuous learning and skill enhancement. Execute tasks meticulously as assigned by senior management, providing regular progress updates. Train and guide junior team members in the execution of their tasks. Demonstrate proficiency in MS Office, particularly advanced Excel skills. Desired Profile: Semi-qualified CA or Lawyer with a minimum of 1 to 2 years of relevant experience. Prior experience in GST consulting is highly desirable. Strong technical and legal drafting skills. Excellent interpersonal and communication skills. Proactive, quality-conscious, and a team-oriented individual with strong work ethics and personal conduct. This role offers an excellent opportunity for professional growth in a dynamic environment, demanding a high level of diligence and responsiveness. Candidates meeting these criteria are encouraged to apply.
Business Development & Recruitment Specialist Work from Home | Day Shift | 6 Days Working (Sunday Fixed Off) Were hiring a Business Development & Recruitment Specialist (1–3 yrs experience) for a Work-from-Home, Day Shift position. This WFH role combines sales, client relationship management, and recruitment - ideal for professionals who love interacting with people and achieving results. Freshers with strong communication skills are also welcome. Key Responsibilities Business Development: Lead Generation & Cold Calling: Identify and connect with potential clients through calls, social media, and networking. Inbound Queries & Conversions: Handle inquiries, present our offerings, and convert leads into successful business opportunities. Product Expertise: Develop in-depth knowledge of our services and effectively present them to prospects. Client Engagement: Maintain strong relationships with existing clients to generate repeat business and referrals. Recruitment: Talent Sourcing: Search for potential candidates via job portals, LinkedIn, referrals, and other channels. Screening & Shortlisting: Conduct initial interviews to assess candidate fit. Interview Coordination: Schedule interviews and ensure smooth communication between candidates and hiring managers. Onboarding Support: Guide selected candidates through joining formalities and orientation. Candidate Relationship Management: Keep candidates engaged throughout the hiring process. What We’re Looking For Excellent Communication Skills: Fluent in English (verbal & written). Persuasive & Confident: Comfortable with client and candidate outreach. Organized & Detail-Oriented: Able to manage multiple tasks effectively. Result-Oriented: Motivated to meet both business and recruitment targets. Freshers Welcome: Proactive, eager to learn, and adaptable. Work-from-Home Requirements Stable high-speed internet connection. Laptop/desktop with updated software. Headset with a microphone for clear communication. Quiet workspace for calls and meetings. Power backup (UPS/inverter). Familiarity with remote working tools like CRM, ATS, job portals, email, Zoom, and Google Meet. Smartphone for follow-ups. Self-discipline and strong time management skills. Perks & Benefits Work from home with flexible scheduling. Fixed Sunday off for work-life balance. Professional growth with exposure to both sales and recruitment. Continuous training and skill development. Opportunity to work in a fast-paced, growth-oriented environment. If you’re ready to build a dual-skill career in business development and recruitment, apply now and grow with us!
Recruitment Specialist - Work from Home | Day Shift We are looking for dynamic and ambitious individuals Freshers welcome - who are eager to build a career in Recruitment and Talent Acquisition . This role offers the opportunity to develop skills in candidate sourcing, cold calling, screening, interview coordination, and onboarding . If you have excellent communication skills, a people-first attitude, and the drive to deliver results, we want to hear from you! Key Responsibilities Talent Sourcing & Outreach: Identify and connect with potential candidates through job portals, social media, cold calling, networking, and referrals. Cold Calling: Proactively reach out to potential candidates to introduce job opportunities, explain roles, and generate interest. Screening & Shortlisting: Review profiles, conduct initial screening calls, and shortlist candidates based on role requirements. Briefing & Guiding Candidates: Prepare candidates for interviews by explaining job roles, company background, and expectations to ensure they represent themselves effectively. Interview Coordination: Schedule and manage interviews between candidates and hiring managers, ensuring a seamless experience. Candidate Relationship Management: Maintain regular communication, provide updates, and ensure a positive candidate experience. Onboarding Support: Assist with pre-joining documentation and ensure smooth onboarding of new hires. Database Management: Maintain and update candidate details in CRM/ATS systems. Referral Generation & Employer Branding: Encourage referrals and promote company culture to attract quality talent. What Were Looking For Excellent Communication Skills: Fluent in English (verbal & written). Persuasive & Confident: Comfortable with cold calling and candidate engagement. Organized & Detail-Oriented: Able to manage multiple open positions efficiently. Result-Oriented: Motivated to achieve recruitment targets and deadlines. Freshers Welcome: Proactive, eager to learn, and adaptable. Experience Advantage: 1 - 4 years in recruitment, HR, or staffing will be an added plus. Work-from-Home Requirements Stable high-speed internet connection. Laptop/desktop with updated software. Headset with a microphone for clear communication. Quiet workspace for calls and meetings. Power backup (UPS/inverter). Familiarity with remote working tools like CRM, ATS, job portals, email, Zoom, and Google Meet. Smartphone for follow-ups. Self-discipline and strong time management skills. If you’re passionate about building a career in recruitment and connecting people with great opportunities, apply now!
We are looking for a result-oriented professional for our client engaged in GST compliance, litigation, and audit services . The ideal candidate should have 2 or 3 years of experience in GST return filing, reconciliation, and departmental audits, with strong knowledge of GST law , drafting replies, and client coordination. Semi-qualified CA or Law graduates with excellent communication and analytical skills will be preferred. Practice Area: GST Compliance & Litigation Location: Mumbai (Western Suburbs) Key Responsibilities Handle departmental GST audits for clients. Coordinate with clients and local associates for GST compliance and litigation . Manage PAN India GST compliance and litigation assignments. Assist in drafting opinions and responding to Show Cause Notices and other departmental communications. Prepare, verify, and review periodic GST returns (GSTR-1, GSTR-3B, GSTR-9) , ensuring timely filing within prescribed due dates. Demonstrate strong working knowledge of GST laws and eagerness to upgrade technical skills. Execute assigned tasks diligently and provide regular progress updates to seniors. Train and guide junior team members during assignment execution. Proficient use of MS Office with advanced Excel skills . Desired Candidate Profile Qualification: Semi-qualified CA / Lawyer Experience: Minimum 2 or 3 years in GST compliance, audit, and litigation Preferred Background: Candidates with GST consulting experience will be preferred Technical Skills: Strong understanding of GST law , drafting , and execution Soft Skills: Excellent communication, analytical ability, and team collaboration Work Traits: Quality-conscious, proactive, ethical, and responsible Candidates with the required skills and experience may apply at the earliest. Immediate joiners preferred. Only shortlisted candidates will be contacted.
Customer Support Associate (CSA) Customer Service Work Mode: 5 Days Working | 2 Rotational Weekly Offs About the Role: We are hiring Customer Support Associates for one of our reputed MNC clients. The role involves resolving customer queries and delivering an excellent customer experience through voice-based support. Key Responsibilities: Handle inbound/outbound customer calls Resolve queries and complaints professionally Maintain service quality and customer satisfaction Adhere to process guidelines and performance targets Eligibility: Minimum 6 months of Customer Service BPO experience Freshers with strong communication skills are welcome to apply Excellent communication and problem-solving skills Interested candidates are encouraged to apply.