Job Description - Sr. Manager (Workforce Management) We are hiring a highly experienced Senior Manager - Workforce Management (WFM) for one of our MNC clients. This strategic leadership role requires proven expertise in international BPO operations, with strong hands-on experience in forecasting, scheduling, intraday management, reporting, and billing & invoicing. The ideal candidate will drive end-to-end WFM processes, align strategies with business goals and client expectations, and ensure operational excellence. Immediate joiners are preferred. Key Responsibilities Define and execute departmental plans aligned with WFM strategy and client requirements. Oversee the complete WFM cycle - forecasting, scheduling, intraday management, and reporting - ensuring accuracy and efficiency. Monitor key WFM metrics, analyze trends, and recommend improvements to optimize performance. Act as the primary point of contact for senior leadership and clients, offering insights for WFM-driven decision-making. Handle escalations, resolve complex challenges, and support critical decision-making processes. Standardize and streamline WFM processes, tools, and best practices across regions and programs. Lead implementation of new technologies, policies, and methodologies to drive innovation in WFM. Collaborate with cross-functional teams (Operations, IT, Finance, HR) for seamless integration of WFM processes. Support strategic planning, budgeting, and resource allocation to ensure scalability and efficiency. Lead, mentor, and develop a team of WFM managers to build strong leadership capability. Ensure accurate billing & invoicing processes in alignment with organizational requirements. Candidate Profile Experience: Minimum 10 - 12 years of experience in Workforce Management within international BPOs . Strong expertise in WFM tools, analytics, and reporting frameworks. Proven ability to lead large teams, manage stakeholders, and handle client interactions at senior levels. Experience in billing and invoicing is mandatory. Strong problem-solving, analytical, and decision-making skills. Flexibility to work in shifts . Interested profiles may apply now if you are an experienced WFM professional from an international BPO background and looking for a leadership opportunity with a global MNC.
Associate/Sr Associate GST Compliance Job description We are currently hiring for one of our client for the position of Associate in the GST Compliance & Litigation practice area. This role is based in the Western Suburbs of Mumbai. Working Relationships: The successful candidate will report to the Assistant Manager or Senior Associate. Key Responsibilities: Conduct departmental audits for clients. Facilitate coordination with clients and local associates for GST Compliance and Litigation across India. Assist in the drafting of legal opinions and responses to Show Cause and other official notices. Oversee the preparation, verification, and review of periodic GST tax returns, ensuring timely filing in accordance with statutory deadlines. Maintain up-to-date knowledge of GST regulations and demonstrate a commitment to continuous learning and skill enhancement. Execute tasks meticulously as assigned by senior management, providing regular progress updates. Train and guide junior team members in the execution of their tasks. Demonstrate proficiency in MS Office, particularly advanced Excel skills. Desired Profile: Semi-qualified CA or Lawyer with a minimum of 1 to 2 years of relevant experience. Prior experience in GST consulting is highly desirable. Strong technical and legal drafting skills. Excellent interpersonal and communication skills. Proactive, quality-conscious, and a team-oriented individual with strong work ethics and personal conduct. This role offers an excellent opportunity for professional growth in a dynamic environment, demanding a high level of diligence and responsiveness. Candidates meeting these criteria are encouraged to apply.
Business Development & Recruitment Specialist Work from Home | Day Shift | 6 Days Working (Sunday Fixed Off) Were hiring a Business Development & Recruitment Specialist (1–3 yrs experience) for a Work-from-Home, Day Shift position. This WFH role combines sales, client relationship management, and recruitment - ideal for professionals who love interacting with people and achieving results. Freshers with strong communication skills are also welcome. Key Responsibilities Business Development: Lead Generation & Cold Calling: Identify and connect with potential clients through calls, social media, and networking. Inbound Queries & Conversions: Handle inquiries, present our offerings, and convert leads into successful business opportunities. Product Expertise: Develop in-depth knowledge of our services and effectively present them to prospects. Client Engagement: Maintain strong relationships with existing clients to generate repeat business and referrals. Recruitment: Talent Sourcing: Search for potential candidates via job portals, LinkedIn, referrals, and other channels. Screening & Shortlisting: Conduct initial interviews to assess candidate fit. Interview Coordination: Schedule interviews and ensure smooth communication between candidates and hiring managers. Onboarding Support: Guide selected candidates through joining formalities and orientation. Candidate Relationship Management: Keep candidates engaged throughout the hiring process. What We’re Looking For Excellent Communication Skills: Fluent in English (verbal & written). Persuasive & Confident: Comfortable with client and candidate outreach. Organized & Detail-Oriented: Able to manage multiple tasks effectively. Result-Oriented: Motivated to meet both business and recruitment targets. Freshers Welcome: Proactive, eager to learn, and adaptable. Work-from-Home Requirements Stable high-speed internet connection. Laptop/desktop with updated software. Headset with a microphone for clear communication. Quiet workspace for calls and meetings. Power backup (UPS/inverter). Familiarity with remote working tools like CRM, ATS, job portals, email, Zoom, and Google Meet. Smartphone for follow-ups. Self-discipline and strong time management skills. Perks & Benefits Work from home with flexible scheduling. Fixed Sunday off for work-life balance. Professional growth with exposure to both sales and recruitment. Continuous training and skill development. Opportunity to work in a fast-paced, growth-oriented environment. If you’re ready to build a dual-skill career in business development and recruitment, apply now and grow with us!