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Workforce Management Analyst / WFM Specialists Team Leaders & Managers

Workforce Management Analyst / WFM Specialists Team Leaders & Managers

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

White Horse Manpower Consultancy

2 - 7 years

4 - 9 Lacs

Hyderabad Pune Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Real-Time Adherence Blue Pumpkin Workforce Management WFM Analyst RTA BPO Jobs WFM Chennai IT WFM Verint Genesys NICE IEX Scheduling Aspect Forecasting BPO Back Office Capacity Planning WFM Pune Intraday Management WFM Executive ITES WFM Bangalore WFM Hyderabad

Work Mode

Work from Office

Job Type

Full Time

Job Description

Monitor Real-Time Adherence (RTA) and take corrective actions as needed.
Utilize WFM tools like Blue Pumpkin, Aspect, NICE IEX, Verint, or Genesys for forecasting, scheduling, and real-time monitoring.Ensure staffing levels align with forecast

Required Candidate profile

Collaborate with operations to maintain SLAs, shrinkage, and occupancy targets.Generate and analyze intraday, daily, weekly, and monthly performance reports.Support capacity planning and resource

Perks and benefits

Perks and Benefits

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Workforce Management Analyst / WFM Specialists Team Leaders & Managers