17 Nice Iex Jobs

About The Role We are seeking a sharp and analytical Workforce Management Scheduler to join our team. This role is critical to ensuring optimal staffing and schedule alignment across operations, while maintaining compliance with labor policies and internal standards. Responsibilities: Build and refine employee schedules using WFM tools such as NICE IEX Calculate staffing requirements based on forecasts and capacity plans Process time-off and activity requests in accordance with company guidelines Ensure scheduling compliance with labor laws and internal policies Collaborate closely with operations and intraday teams to manage schedule changes Identify and implement improvements to scheduling...

Dear Candidate, I hope you are doing well. We are looking for a proactive Intraday Analyst Workforce Management to join our team in Bengaluru / Gurugram . This is a hands-on individual contributor role responsible for monitoring real-time contact center performance, making quick tactical decisions, and collaborating with partners to ensure service level targets are consistently met. Designation: Intraday Analyst Workforce Management Location: Bengaluru / Gurugram Job Type: Full-time Work Flexibility: Hybrid (onsite for team meetings/townhalls 12 times/month) Shift: 5:30 PM 2:00 AM CONTACT FOR JOB: Meenakshi Uniyal: Contact- 9258253740 Sachin Bhandari: Contact: 9045052066 Mandatory Skills & E...

As a Data Analytics and MIS Specialist in the Group Technology and Operations (T&O) division of the bank, your role is crucial in providing a seamless customer and employee experience by effectively managing real-time data analytics and MIS processes. Your primary responsibilities include optimizing resources, ensuring risk controls, and achieving business objectives through data-driven decision-making. Key Responsibilities: - Drive analytics to identify efficiency gaps in CCTR processes. - Monitor CCTR expenses to ensure adherence to budgetary constraints. - Collaborate with multiple teams to identify cost-saving opportunities. - Engage with stakeholders to pinpoint efficiency enhancement p...

Position Summary... This position is responsible for the operation of a department. An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or necessary. What you'll do... Job Summary: ? We are seeking a strategic and experienced Scheduling Lead to oversee the Workforce Planning scheduling team in a high-volume call center environment supporting over 3,000 agents. The Scheduling Lead will manage a team of Scheduling Analysts, drive the development and optimization of agent schedules, and ensure alignment with operational goals to meet service level commitments. This role requires advanced expertise in workforce management ...

As a Process & Risk driven Data Analytics and MIS professional at Group Technology and Operations (T&O), your role is crucial in providing a great customer and employee experience by effectively delivering real-time management to optimize resources, risk controls, and achieve business objectives. Your key responsibilities include: - Driving analytics to identify efficiency gaps in CCTR processes - Monitoring CCTR expenses to ensure costs stay within budget - Identifying and implementing revenue-generating opportunities from CCTR - Liaising with multiple teams and stakeholders to identify cost-saving and efficiency-enhancing opportunities - Leading improvement projects and delivering required...

As a Real-Time Monitoring (RTM) Analyst, you play a crucial role in ensuring consistent service delivery across all lines of business (LOBs) within the contact center. Your primary responsibility is to monitor intraday performance, staffing levels, and schedule adherence to drive real-time decisions that optimize workforce productivity and maintain service level agreements (SLAs). You will serve as a central point of coordination for real-time floor support, collaborating closely with Operations, Quality, and WFM planning teams. **Key Responsibilities:** - Monitor real-time contact center activity to ensure service level targets are met across queues, channels, and LOBs. - Track agent adhere...

As a Data Analytics and MIS professional within the Group Technology and Operations (T&O) at the bank, your primary responsibility is to utilize process and risk-driven approaches to deliver real-time management that optimizes resources, enhances risk controls, and aligns with business objectives. Your focus will be on ensuring a great customer and employee experience by effectively managing the Call Centre Financials, including budgeting and reconciling expenses, as well as identifying revenue-generating opportunities. - Utilize process and risk-driven approaches to deliver real-time management - Optimize resources, enhance risk controls, and align with business objectives - Manage Call Cen...

As a Senior Analyst/Team Lead for WFM Capacity Planning, your role will involve leading a team to optimize workforce utilization and improve efficiency. You will work on developing and implementing capacity planning models, collaborating with stakeholders to provide data-driven insights, and designing scheduling strategies to maximize productivity. Your responsibilities will also include mentoring team members, staying updated with industry trends, and maintaining relationships with key stakeholders. Key Responsibilities: - Develop and implement capacity planning models to optimize workforce utilization and improve efficiency - Lead the WFM Capacity Planning team to achieve business objectiv...

As a Senior Analyst/Team Lead in WFM Capacity Planning, you will be responsible for developing and implementing capacity planning models to optimize workforce utilization and enhance efficiency. Leading the WFM Capacity Planning team, you will drive business objectives and enhance customer satisfaction through collaboration with stakeholders to gather requirements and provide data-driven insights for informed decision-making. It will be your duty to design scheduling strategies to minimize shrinkage and maximize productivity while nurturing relationships with key stakeholders across operations, sales, and customer service teams. Staying abreast of industry trends and best practices, you will...

You are an experienced Business Consultant with 5-9 years of experience in Workforce Management (WFM) tools and project management. Your role will involve project management responsibilities, requiring a deep understanding of WFM tools and experience in all stages of WFM - Forecasting, capacity planning, roster & schedule. Your key qualifications include proficiency in MS Office, aptitude in creative problem-solving, familiarity with a variety of WFM software tools, and databases, along with excellent analytical and communication skills. A graduate in any discipline, you are also a Certified Management Consultant, which is a plus. You should be confident, proactive, and willing to work in an...

We are seeking a highly skilled Senior Analyst/Team Lead to lead our Workforce Management (WFM) Capacity Planning team. The ideal candidate will have experience in capacity planning, workforce management, and resource planning, with a strong understanding of scheduling, shrinkage, and AHT (Average Handling Time) management. Responsibilities Develop and implement capacity planning models to optimize workforce utilization and improve efficiency Lead the WFM Capacity Planning team to achieve business objectives and improve customer satisfaction Collaborate with stakeholders to gather requirements and provide data-driven insights to inform business decisions Design and implement scheduling strat...

Hiring for TOP Brand for WORKFORCE MANAGEMENT SALARY - 9 LPA Both Side cabs Looking for experienced professionals in Workforce Demand Planning with strong skills in forecasting models, predictive analytics, and data-driven decision making. Required Candidate profile Must have hands-on expertise in time series forecasting, AHT/volume modeling, and WFM platforms. Should be able to analyze trends, collaborate cross-functionally, and present insights to stakeholders.

Hiring for TOP Brand for WORKFORCE MANAGEMENT SALARY - 14 LPA Both Side cabs Looking for experienced professionals in Workforce Demand Planning with strong skills in forecasting models, predictive analytics, and data-driven decision making. Required Candidate profile Must have hands-on expertise in time series forecasting, AHT/volume modeling, and WFM platforms. Should be able to analyze trends, collaborate cross-functionally, and present insights to stakeholders.

The role within Group Technology and Operations (T&O) focuses on enabling and empowering the bank by managing operational processes efficiently. The primary goal is to optimize resources, enhance risk controls, and achieve business objectives through real-time management. One of the key responsibilities is overseeing Call Centre Financials, including budgeting and reconciling expenses, as well as identifying revenue-generating opportunities from CCTR. Key Requirements: - Conduct data analytics and MIS with a focus on process and risk management to enhance customer and employee experience - Drive analytics to identify efficiency gaps in CCTR processes - Monitor expenses to ensure costs remain...

As a Data Analytics and MIS professional within the Group Technology and Operations (T&O) at the bank, your primary responsibility is to utilize process and risk-driven approaches to deliver real-time management that optimizes resources, enhances risk controls, and aligns with business objectives. Your focus will be on ensuring a great customer and employee experience by effectively managing the Call Centre Financials, including budgeting and reconciling expenses, as well as identifying revenue-generating opportunities. In this role, you will drive analytics to identify efficiency gaps in CCTR processes, monitor expenses to ensure they align with budgetary constraints, and collaborate with v...

Monitor Real-Time Adherence (RTA) and take corrective actions as needed. Utilize WFM tools like Blue Pumpkin, Aspect, NICE IEX, Verint, or Genesys for forecasting, scheduling, and real-time monitoring. Ensure staffing levels align with forecast Required Candidate profile Collaborate with operations to maintain SLAs, shrinkage, and occupancy targets. Generate and analyze intraday, daily, weekly, and monthly performance reports. Support capacity planning and resource Perks and benefits Perks and Benefits

About the Job We are looking for a knowledgeable and experienced NICE IEX Administrator to join our team. The ideal candidate will be responsible for the administration and management of the NICE IEX platform, ensuring optimal performance and reliability. This role requires strong database management skills and the ability to work collaboratively with various departments to support operational needs. As NICE IEX Administrator, You Will Administer and maintain the NICE IEX platform, including user access, system configurations, and performance monitoring. Troubleshoot and resolve issues related to the NICE IEX system and interfaces. Manage and maintain databases related to NICE IEX, ensuring ...