Workforce Management Analyst / WFM Specialists Team Leaders & Managers White Horse Manpower Consultancy

2.0 - 7.0 years

4 - 9 Lacs

Hyderabad, Pune, Bengaluru

Work from Office

Monitor Real-Time Adherence (RTA) and take corrective actions as needed. Utilize WFM tools like Blue Pumpkin, Aspect, NICE IEX, Verint, or Genesys for forecasting, scheduling, and real-time monitoring. Ensure staffing levels align with forecast Required Candidate profile Collaborate with operations to maintain SLAs, shrinkage, and occupancy targets. Generate and analyze intraday, daily, weekly, and monthly performance reports. Support capacity planning and resource Perks and benefits Perks and Benefits

Posted 2 months ago

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