WFM Scheduling and Capacity Planning Analyst BPO Bangalore Creative Indians

4.0 - 9.0 years

5 - 8 Lacs

Bengaluru

Work from Office

Must have Min 3 to 4yrs exp in WFM Scheduling and Capacity Planning from BPO. End to End Scheduling exo required from BPO Contact Center. Occupancy/ Headcount Calculations. Fluent in English Call 8447780697 send CV monu@creativeindians.com

Posted 3 weeks ago

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Workforce Management Analyst / WFM Specialists Team Leaders & Managers White Horse Manpower Consultancy

2.0 - 7.0 years

4 - 9 Lacs

Hyderabad, Pune, Bengaluru

Work from Office

Monitor Real-Time Adherence (RTA) and take corrective actions as needed. Utilize WFM tools like Blue Pumpkin, Aspect, NICE IEX, Verint, or Genesys for forecasting, scheduling, and real-time monitoring. Ensure staffing levels align with forecast Required Candidate profile Collaborate with operations to maintain SLAs, shrinkage, and occupancy targets. Generate and analyze intraday, daily, weekly, and monthly performance reports. Support capacity planning and resource Perks and benefits Perks and Benefits

Posted 3 weeks ago

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RTA Real Time Associate WFM Bangalore Creative Indians

2.0 - 6.0 years

3 - 5 Lacs

Bengaluru

Work from Office

Min 1+yrs exp as a RTA. Real Time Queue Monitoring Maintaining Service Levels & Associated Metrics Preparation of Daily/ Weekly/ Monthly reports. 24*7 Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Posted 1 month ago

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RTA Real Time Associate WFM Bangalore Creative Indians

2.0 - 7.0 years

3 - 8 Lacs

Gurugram, Bengaluru

Work from Office

Posted 2 months ago

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