Real Time Analyst

3 - 8 years

3 - 8 Lacs

Posted:14 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Intraday real time monitoring of service levels for all queues at all sites 24/7/365 & associates performance from all teams at all sites
Drive real-time impacts to staffing for both internal & outsourced teams vs. requirements metric goals

Required Candidate profile

Exp in Workforce Scheduling tools (Admin, setup, use, updates, edits, reporting from RTA perspective)Avaya ACD & other ACD platforms to support a multi-channel Environment (Voice/Chat/Email/SMS)

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