Position Summary: To oversee the strategic business initiatives, from development to successful execution. To provide key assistance & support in board meetings, as well as take charge of key strategic projects. This position will be based in Sinagore, and the successful candidate must be open to relocation. Principle Accountabilities Strategic Planning: Collaborate with the CEO to develop, communicate, execute, and sustain corporate strategic initiatives. Work closely with the CEO, supporting across the funds, new deals, operational tasks, financial analysis & resourcing. Conduct market research and analysis to identify growth opportunities and potential risks. Collaborate with executive team members to determine & prioritize business strategies. Oversee strategic business initiatives. Act as a strategic advisor to the CEO/President and Senior Management. Financial Modelling: Lead the development & maintenance of complex financial models to support strategic decision-making. Provide financial insights & recommendations to the CEO and executive team. Mergers & Acquisitions: Manage the end-to-end M&A process, including target identification, due diligence, valuation, and integration planning. Collaborate with legal, finance, and other teams to ensure the successful execution of M&A transactions. Executive Support: Act as a liaison between the CEO/President and other Executives, Clients, & Stakeholders to ensure consistent communication and involvement in decision-making. Devise strategies, policies, and procedures in collaboration with the CEO & board of executives. Manage the CEO’s schedule, schedule meetings & plan travels. Travel with the CEO for all official meetings across the globe. Attributes & Attitude: Dynamic and dependable Self-starter with excellent leadership skills Ability to work and thrive in a fast-paced, dynamic environment Highly organized with proven delivery of projects on schedule and budget Quick thinker and an effective manager Excellent interpersonal and communication skills Strategic mindset Integrity and drive Knowledge: Qualification: Bachelor's in Finance/Accounting; MBA in Finance Experience: 14 – 18 Years of relevant experience in investment banking/private equity firms Having managed a publicly listed company would be an added advantage Prior CFO experience with a Global BPO/Business Services Company Show more Show less

About Us: EverAI Labs is a upcoming startup in the customer service industry, dedicated to enhancing operational efficiency and workforce development through innovative automation solutions. We are developing a comprehensive set of platforms that focuses on using latest technology to enable our clients deliver better and faster customer experience. Role Overview: We are seeking an experienced Product Manager to lead vendor roadmap alignment, feature definition, and integration strategy for our portfolio of contact center technology platforms. The Product Manager will work directly with strategic vendor partners (including CCaaS, WFM, QA, AI Agent Assist, Speech Analytics, Knowledge Management, language translation platforms), ensuring vendor product development is aligned to our business needs and integrated seamlessly into our broader contact center ecosystem. The role requires strong product management leadership, vendor partnership experience, deep understanding of contact center operations, platform integration architecture, UX/UI best practices, and ROI-driven decision making. The ideal candidate will have at least 15 years of product management experience working with complex vendor solutions in contact center or customer experience industries Key Responsibilities: Vision & Strategy: Own the long-term product vision and roadmap for vendor-managed contact center platforms. Evaluate vendor product pipelines, prioritize feature requests, and guide roadmap discussions based on operational priorities, CX strategy, and enterprise technology alignment. Vendor Engagement & Requirements Leadership Serve as the primary business lead with vendor product and account management teams. Translate business needs into functional, technical, and integration requirements. Influence vendor product roadmaps to incorporate features required for agent productivity, customer satisfaction, automation, compliance, and efficiency gains. Platform Integration & Architecture Drive seamless integration of vendor platforms across the contact center technology stack including: Workforce Management (WFM) Speech & Sentiment Analytics AI-powered Agent Assist & Knowledge Management Omnichannel Contact Routing Quality Monitoring & Coaching Language translation Collaborate with enterprise architects to define APIs, data exchange models, failover scenarios, and data governance frameworks. Reporting, Analytics & ROI Modeling Define vendor product performance KPIs, reporting dashboards, and operational analytics. Build ROI models to assess feature investments, cost efficiencies, and business impact. UX/UI Collaboration Partner with UX teams and vendor design leads to ensure agent and supervisor interfaces are intuitive, consistent, and aligned to agent workflow design principles. Risk & Failure Scenario Planning Identify potential integration risks, downtime scenarios, and vendor dependency risks; work with vendors to design business continuity solutions. Product Delivery & Governance Establish product governance processes including regular vendor roadmap reviews, product health checks, delivery accountability, and vendor scorecards. Industry Research & Competitive Benchmarking Stay abreast of evolving trends in contact center AI, automation, workforce engagement, and agent enablement to shape vendor partnership decisions. Qualifications: Experience: Minimum of 15 years of experience in product management, with a strong track record of leading the product development lifecycle in training and coaching Technical Skills: Proficiency in product management tools, AI and voice technology, UX/UI design principles, and an understanding of API integrations. Analytical Skills: Strong analytical skills with the ability to interpret data and develop actionable insights. Leadership: Excellent leadership and team management skills, with the ability to inspire and motivate cross-functional teams. Communication: Exceptional communication and interpersonal skills, with the ability to articulate complex ideas clearly and effectively. Problem-Solving: Strong problem-solving skills and the ability to think strategically and creatively. Must have experience with Ccass platforms such as: NICE CXone, Verint, Genesys, Avaya Preferred Skills: Working knowledge of AI-powered contact center solutions and agent assist platforms. Agile product development experience and Jira-based delivery management. Vendor negotiation and commercial contract management exposure. Education: Master’s degree in Computer Science, Business Administration, or a related field. An advanced degree is a plus. Show more Show less

Summary: The Manager / Sr Manager – FP&A will be responsible for the collection, modelling, analysis, and delivery of data to support management operating decisions including implementation, enhancements and automation of financial models, including revenue forecasting, cost analysis and call center profitability models. JOB DESCRIPTION Principle Accountabilities (Key Result Areas) Direct & coordinate all aspects of financials planning, budgeting & forecasting across all accounts / geography assigned Simulate models on various operating models and pricing methodologies of a typical third party BPO Monitor operational metrics and identify gaps leading to revenue leakage Manage, monitor and report issues (if any) impacting operating margins or cost of operations directly or indirectly Manage and lead the forecasting call for respective accounts / geography assigned To help consolidate the annual budget, monthly & quarterly forecast, month end closing reporting and weekly / monthly rolling forecast across all accounts / geography assigned Drive variance analysis to reduce revenue leakage and reduce cost… driving better profitability across all accounts / geography assigned Responsible for developing financial & operational reporting like bill to pay, span ratio, over/under headcount & seats, shrinkage, attrition, etc. Adhoc business analysis as needed Drive forecasting accuracy within range of +/-5% Manage all companywide financial reporting Manage the Daily Revenue Tracker & Daily Call with Leadership Attributes & Attitude Analytical Result oriented Energetic & enthusiastic Ability to work under high pressure Excellent interpersonal & communication skills Integrity & drive Knowledge Qualification: Bachelor’s/Master’s degree in Management or Statistics Experience: 7-8 years of progressive Financial Reporting, Planning and Analysis experience Thorough knowledge of financial & accounting principles, processes, practices & theory

Position Purpose: The Senior - Human Resources Manager is responsible for the daily oversight and management of the Human Resources team at the center level. The Senior Manager works hand in hand with the Center Director, SVP HR, National Recruitment Director, Operations and other Managers to ensure that Everise is an employer of choice in the communities we do business in. The Senior Manager ensures that recruitment goals are met and that risk related to employment related decisions is managed effectively. The Senior Manager supports operational objectives by achievement of program specific recruitment and center retention goals. The Senior Manager’s role is that of a coach to the management team while holding his/her team accountable to ensure that department’s goals are met. The Senior Manager also has client facing interaction. Job Requirements: • Provide coaching and support to supervisors to ensure agents are managed in a way that ensures client deliverables are met and Everise standards are adhered to • Be a regular presence on the production floor and actively interact with supervisors and associates to ensure that they are engaged in productive work and systems are functioning properly • Ensure that underperforming associates and supervisors meet client expectations through the creation and implementation of written action plans • Create attract local programs that attract, retain and engage employees • Responsible for ensuring information is consistently reported to all employees regarding benefits, company policy, etc. Qualifications: • Bachelor’s degree in related field from a four-year college or university or equivalent combination of education and experience • Five to ten years progressively responsible Human Resources Management roles preferably in a call center environment • The ideal candidate will have demonstrated skills in recruitment, employee relations, benefits, payroll administration and compensation • Enthusiastic and demonstrated leadership skills • Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint and Outlook • Excellent oral and written communication skills • Strong organizational and interpersonal skills • Schedule flexibility • Analytical and problem-solving skills • Strong ability to multitask • Ability to function in a fast paced environment • Dependability regarding completion of assignments and attendance

Role Summary: We are looking for a results-driven and certified Six Sigma Green Belt Manager to lead our Quality Assurance (QA) function in Mohali. This individual will act as the Single Point of Contact (SPOC) for all QA-related operations in India, drive QA best practices, support process improvement initiatives, and ensure alignment with global quality standards. Key Responsibilities: Serve as the primary QA leader and SPOC for the Mohali site, collaborating closely with global QA and operations teams. Own the end-to-end QA function: call quality audits, feedback calibration, performance reporting, and compliance assurance. Lead QA analysts and specialists and ensure high-quality delivery of insights and actionable feedback. Implement and maintain quality monitoring frameworks in alignment with client and internal requirements. Drive Six Sigma projects and lead continuous improvement initiatives to reduce defects and improve service delivery. Facilitate regular calibration sessions, quality huddles, and agent coaching support with operations teams. Analyze audit data and develop QA dashboards, scorecards, and root cause reports. Ensure adherence to HIPAA, GDPR, or other relevant regulatory frameworks (if applicable). Train and mentor QA team members on quality methodology, tools, and service excellence. Required Qualifications: Bachelor’s degree Six Sigma Green Belt certification is mandatory. Minimum 10+ years of experience in QA or operations roles within a BPO/contact center environment. At least 2+ years in a leadership or managerial capacity. Proven experience in quality frameworks, process audits, and performance management. Strong command of Excel, QA tools, and reporting platforms (e.g., Tableau, Power BI, or internal QA systems). Excellent analytical, communication, and stakeholder management skills. Exposure in Data science and Automated QA monitoring is a plus.

Principle Accountabilities: Driving optimization into the environment optimizing occupancy and staffing utilization while delivering to SL targets Building strong relationships with internal /external stakeholders and POCs Improving forecast accuracy across all LOBs Enhance staffing adherence in scheduling for success and real-time execution Creating Enterprise level views of plans and outcomes of performance between internal and external partners Optimizing outbound staffing to meet outbound campaign velocity and staffing availability Attributes & Attitude: Strategic thinking and problem-solving skills Data first approach to root cause and problem solving Installing a solution-based approach versus a problem-based assessmentCreate continuous improvement mindset of your team to further efficiencies Create custom or creative solutions where necessary while leveraging best practices at a core or fundamental level for execution Develop best in class approaches with scalable solutions that can be consistently executed well Knowledge: 4 + years of experience as WFM manager, director or equivalent 2 + years experience in Pharmacy contact center support and/or the healthcare industry Supported contact centers with agent HC greater than 5K Experience managing multiple vendors or working at multi-geo BPOs. Expert in multiple contact center technologies like Verint, Aspect, and Genesys. Experience managing end-to-end workforce management, including RTA(GCC), scheduling, demand forecasting, and budgeting. Understands how to be successful in driving a best-in-class experience for stakeholders while maintaining competitive benchmarked ratio support models aligned to budgetary goals Understand outbound dialler management optimization on throttling volume with dialler management and WFM team collaboration. Consistently looking for optimization opportunities. Experience in driving consistent processes across multiple partners. Proven experience in process improvement and department improvements Demonstrated leadership skills with emphasis on collaboration, diplomacy, cooperative negotiation, and persuasion required to build cross-functional commitment to deliver intended results. Excellent communication skills, both verbal and written in English, including the ability to effectively communicate both internally and externally to all parties. Proven tactical skills with the ability to identify, connect and communicate opportunities that achieve objectives. Ability to adapt to change and implement quickly based on the overall direction and needs of the company. Able to adapt to changes in direction quickly and efficiently. Proficient in using MS Word and PowerPoint. Advanced in Excel Lean six sigma experience. COPC training Enhance reporting to help define root cause analysis and issue resolution. Experience with WFM as a service is a huge plus.

The Senior Human Resources Manager is responsible for overseeing and managing the Human Resources team at the center level. In collaboration with the Center Director, SVP HR, National Recruitment Director, Operations, and other Managers, you will work towards making Everise an employer of choice in the communities where we operate. Your role involves ensuring recruitment goals are met, managing employment-related risks effectively, and supporting operational objectives by achieving program-specific recruitment and center retention goals. As a coach to the management team, you will hold your team accountable to meet department goals and engage in client-facing interactions. Your key responsibilities will include providing coaching and support to supervisors to ensure agents are managed effectively, maintaining a regular presence on the production floor to interact with supervisors and associates, and overseeing the creation and implementation of action plans for underperforming associates and supervisors to meet client expectations. Additionally, you will be responsible for developing programs that attract, retain, and engage employees locally, as well as ensuring consistent communication of information to all employees regarding benefits and company policies. To qualify for this role, you should possess a Bachelor's degree in a related field from a four-year college or university, or an equivalent combination of education and experience. You should have five to ten years of progressively responsible Human Resources Management experience, preferably in a call center environment. Other key qualifications include demonstrated leadership skills, proficiency in various Windows programs, excellent oral and written communication skills, strong organizational and interpersonal abilities, flexibility in scheduling, analytical and problem-solving skills, the ability to multitask, and the capacity to function effectively in a fast-paced environment. Dependability in completing assignments and maintaining regular attendance is also essential for success in this role.,