Position Summary: To oversee the strategic business initiatives, from development to successful execution. To provide key assistance & support in board meetings, as well as take charge of key strategic projects. This position will be based in Sinagore, and the successful candidate must be open to relocation. Principle Accountabilities Strategic Planning: Collaborate with the CEO to develop, communicate, execute, and sustain corporate strategic initiatives. Work closely with the CEO, supporting across the funds, new deals, operational tasks, financial analysis & resourcing. Conduct market research and analysis to identify growth opportunities and potential risks. Collaborate with executive team members to determine & prioritize business strategies. Oversee strategic business initiatives. Act as a strategic advisor to the CEO/President and Senior Management. Financial Modelling: Lead the development & maintenance of complex financial models to support strategic decision-making. Provide financial insights & recommendations to the CEO and executive team. Mergers & Acquisitions: Manage the end-to-end M&A process, including target identification, due diligence, valuation, and integration planning. Collaborate with legal, finance, and other teams to ensure the successful execution of M&A transactions. Executive Support: Act as a liaison between the CEO/President and other Executives, Clients, & Stakeholders to ensure consistent communication and involvement in decision-making. Devise strategies, policies, and procedures in collaboration with the CEO & board of executives. Manage the CEO’s schedule, schedule meetings & plan travels. Travel with the CEO for all official meetings across the globe. Attributes & Attitude: Dynamic and dependable Self-starter with excellent leadership skills Ability to work and thrive in a fast-paced, dynamic environment Highly organized with proven delivery of projects on schedule and budget Quick thinker and an effective manager Excellent interpersonal and communication skills Strategic mindset Integrity and drive Knowledge: Qualification: Bachelor's in Finance/Accounting; MBA in Finance Experience: 14 – 18 Years of relevant experience in investment banking/private equity firms Having managed a publicly listed company would be an added advantage Prior CFO experience with a Global BPO/Business Services Company Show more Show less
About Us: EverAI Labs is a upcoming startup in the customer service industry, dedicated to enhancing operational efficiency and workforce development through innovative automation solutions. We are developing a comprehensive set of platforms that focuses on using latest technology to enable our clients deliver better and faster customer experience. Role Overview: We are seeking an experienced Product Manager to lead vendor roadmap alignment, feature definition, and integration strategy for our portfolio of contact center technology platforms. The Product Manager will work directly with strategic vendor partners (including CCaaS, WFM, QA, AI Agent Assist, Speech Analytics, Knowledge Management, language translation platforms), ensuring vendor product development is aligned to our business needs and integrated seamlessly into our broader contact center ecosystem. The role requires strong product management leadership, vendor partnership experience, deep understanding of contact center operations, platform integration architecture, UX/UI best practices, and ROI-driven decision making. The ideal candidate will have at least 15 years of product management experience working with complex vendor solutions in contact center or customer experience industries Key Responsibilities: Vision & Strategy: Own the long-term product vision and roadmap for vendor-managed contact center platforms. Evaluate vendor product pipelines, prioritize feature requests, and guide roadmap discussions based on operational priorities, CX strategy, and enterprise technology alignment. Vendor Engagement & Requirements Leadership Serve as the primary business lead with vendor product and account management teams. Translate business needs into functional, technical, and integration requirements. Influence vendor product roadmaps to incorporate features required for agent productivity, customer satisfaction, automation, compliance, and efficiency gains. Platform Integration & Architecture Drive seamless integration of vendor platforms across the contact center technology stack including: Workforce Management (WFM) Speech & Sentiment Analytics AI-powered Agent Assist & Knowledge Management Omnichannel Contact Routing Quality Monitoring & Coaching Language translation Collaborate with enterprise architects to define APIs, data exchange models, failover scenarios, and data governance frameworks. Reporting, Analytics & ROI Modeling Define vendor product performance KPIs, reporting dashboards, and operational analytics. Build ROI models to assess feature investments, cost efficiencies, and business impact. UX/UI Collaboration Partner with UX teams and vendor design leads to ensure agent and supervisor interfaces are intuitive, consistent, and aligned to agent workflow design principles. Risk & Failure Scenario Planning Identify potential integration risks, downtime scenarios, and vendor dependency risks; work with vendors to design business continuity solutions. Product Delivery & Governance Establish product governance processes including regular vendor roadmap reviews, product health checks, delivery accountability, and vendor scorecards. Industry Research & Competitive Benchmarking Stay abreast of evolving trends in contact center AI, automation, workforce engagement, and agent enablement to shape vendor partnership decisions. Qualifications: Experience: Minimum of 15 years of experience in product management, with a strong track record of leading the product development lifecycle in training and coaching Technical Skills: Proficiency in product management tools, AI and voice technology, UX/UI design principles, and an understanding of API integrations. Analytical Skills: Strong analytical skills with the ability to interpret data and develop actionable insights. Leadership: Excellent leadership and team management skills, with the ability to inspire and motivate cross-functional teams. Communication: Exceptional communication and interpersonal skills, with the ability to articulate complex ideas clearly and effectively. Problem-Solving: Strong problem-solving skills and the ability to think strategically and creatively. Must have experience with Ccass platforms such as: NICE CXone, Verint, Genesys, Avaya Preferred Skills: Working knowledge of AI-powered contact center solutions and agent assist platforms. Agile product development experience and Jira-based delivery management. Vendor negotiation and commercial contract management exposure. Education: Master’s degree in Computer Science, Business Administration, or a related field. An advanced degree is a plus. Show more Show less
Summary: The Manager / Sr Manager – FP&A will be responsible for the collection, modelling, analysis, and delivery of data to support management operating decisions including implementation, enhancements and automation of financial models, including revenue forecasting, cost analysis and call center profitability models. JOB DESCRIPTION Principle Accountabilities (Key Result Areas) Direct & coordinate all aspects of financials planning, budgeting & forecasting across all accounts / geography assigned Simulate models on various operating models and pricing methodologies of a typical third party BPO Monitor operational metrics and identify gaps leading to revenue leakage Manage, monitor and report issues (if any) impacting operating margins or cost of operations directly or indirectly Manage and lead the forecasting call for respective accounts / geography assigned To help consolidate the annual budget, monthly & quarterly forecast, month end closing reporting and weekly / monthly rolling forecast across all accounts / geography assigned Drive variance analysis to reduce revenue leakage and reduce cost… driving better profitability across all accounts / geography assigned Responsible for developing financial & operational reporting like bill to pay, span ratio, over/under headcount & seats, shrinkage, attrition, etc. Adhoc business analysis as needed Drive forecasting accuracy within range of +/-5% Manage all companywide financial reporting Manage the Daily Revenue Tracker & Daily Call with Leadership Attributes & Attitude Analytical Result oriented Energetic & enthusiastic Ability to work under high pressure Excellent interpersonal & communication skills Integrity & drive Knowledge Qualification: Bachelor’s/Master’s degree in Management or Statistics Experience: 7-8 years of progressive Financial Reporting, Planning and Analysis experience Thorough knowledge of financial & accounting principles, processes, practices & theory
Position Purpose: The Senior - Human Resources Manager is responsible for the daily oversight and management of the Human Resources team at the center level. The Senior Manager works hand in hand with the Center Director, SVP HR, National Recruitment Director, Operations and other Managers to ensure that Everise is an employer of choice in the communities we do business in. The Senior Manager ensures that recruitment goals are met and that risk related to employment related decisions is managed effectively. The Senior Manager supports operational objectives by achievement of program specific recruitment and center retention goals. The Senior Manager’s role is that of a coach to the management team while holding his/her team accountable to ensure that department’s goals are met. The Senior Manager also has client facing interaction. Job Requirements: • Provide coaching and support to supervisors to ensure agents are managed in a way that ensures client deliverables are met and Everise standards are adhered to • Be a regular presence on the production floor and actively interact with supervisors and associates to ensure that they are engaged in productive work and systems are functioning properly • Ensure that underperforming associates and supervisors meet client expectations through the creation and implementation of written action plans • Create attract local programs that attract, retain and engage employees • Responsible for ensuring information is consistently reported to all employees regarding benefits, company policy, etc. Qualifications: • Bachelor’s degree in related field from a four-year college or university or equivalent combination of education and experience • Five to ten years progressively responsible Human Resources Management roles preferably in a call center environment • The ideal candidate will have demonstrated skills in recruitment, employee relations, benefits, payroll administration and compensation • Enthusiastic and demonstrated leadership skills • Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint and Outlook • Excellent oral and written communication skills • Strong organizational and interpersonal skills • Schedule flexibility • Analytical and problem-solving skills • Strong ability to multitask • Ability to function in a fast paced environment • Dependability regarding completion of assignments and attendance
Role Summary: We are looking for a results-driven and certified Six Sigma Green Belt Manager to lead our Quality Assurance (QA) function in Mohali. This individual will act as the Single Point of Contact (SPOC) for all QA-related operations in India, drive QA best practices, support process improvement initiatives, and ensure alignment with global quality standards. Key Responsibilities: Serve as the primary QA leader and SPOC for the Mohali site, collaborating closely with global QA and operations teams. Own the end-to-end QA function: call quality audits, feedback calibration, performance reporting, and compliance assurance. Lead QA analysts and specialists and ensure high-quality delivery of insights and actionable feedback. Implement and maintain quality monitoring frameworks in alignment with client and internal requirements. Drive Six Sigma projects and lead continuous improvement initiatives to reduce defects and improve service delivery. Facilitate regular calibration sessions, quality huddles, and agent coaching support with operations teams. Analyze audit data and develop QA dashboards, scorecards, and root cause reports. Ensure adherence to HIPAA, GDPR, or other relevant regulatory frameworks (if applicable). Train and mentor QA team members on quality methodology, tools, and service excellence. Required Qualifications: Bachelor’s degree Six Sigma Green Belt certification is mandatory. Minimum 10+ years of experience in QA or operations roles within a BPO/contact center environment. At least 2+ years in a leadership or managerial capacity. Proven experience in quality frameworks, process audits, and performance management. Strong command of Excel, QA tools, and reporting platforms (e.g., Tableau, Power BI, or internal QA systems). Excellent analytical, communication, and stakeholder management skills. Exposure in Data science and Automated QA monitoring is a plus.
Principle Accountabilities: Driving optimization into the environment optimizing occupancy and staffing utilization while delivering to SL targets Building strong relationships with internal /external stakeholders and POCs Improving forecast accuracy across all LOBs Enhance staffing adherence in scheduling for success and real-time execution Creating Enterprise level views of plans and outcomes of performance between internal and external partners Optimizing outbound staffing to meet outbound campaign velocity and staffing availability Attributes & Attitude: Strategic thinking and problem-solving skills Data first approach to root cause and problem solving Installing a solution-based approach versus a problem-based assessmentCreate continuous improvement mindset of your team to further efficiencies Create custom or creative solutions where necessary while leveraging best practices at a core or fundamental level for execution Develop best in class approaches with scalable solutions that can be consistently executed well Knowledge: 4 + years of experience as WFM manager, director or equivalent 2 + years experience in Pharmacy contact center support and/or the healthcare industry Supported contact centers with agent HC greater than 5K Experience managing multiple vendors or working at multi-geo BPOs. Expert in multiple contact center technologies like Verint, Aspect, and Genesys. Experience managing end-to-end workforce management, including RTA(GCC), scheduling, demand forecasting, and budgeting. Understands how to be successful in driving a best-in-class experience for stakeholders while maintaining competitive benchmarked ratio support models aligned to budgetary goals Understand outbound dialler management optimization on throttling volume with dialler management and WFM team collaboration. Consistently looking for optimization opportunities. Experience in driving consistent processes across multiple partners. Proven experience in process improvement and department improvements Demonstrated leadership skills with emphasis on collaboration, diplomacy, cooperative negotiation, and persuasion required to build cross-functional commitment to deliver intended results. Excellent communication skills, both verbal and written in English, including the ability to effectively communicate both internally and externally to all parties. Proven tactical skills with the ability to identify, connect and communicate opportunities that achieve objectives. Ability to adapt to change and implement quickly based on the overall direction and needs of the company. Able to adapt to changes in direction quickly and efficiently. Proficient in using MS Word and PowerPoint. Advanced in Excel Lean six sigma experience. COPC training Enhance reporting to help define root cause analysis and issue resolution. Experience with WFM as a service is a huge plus.
The Senior Human Resources Manager is responsible for overseeing and managing the Human Resources team at the center level. In collaboration with the Center Director, SVP HR, National Recruitment Director, Operations, and other Managers, you will work towards making Everise an employer of choice in the communities where we operate. Your role involves ensuring recruitment goals are met, managing employment-related risks effectively, and supporting operational objectives by achieving program-specific recruitment and center retention goals. As a coach to the management team, you will hold your team accountable to meet department goals and engage in client-facing interactions. Your key responsibilities will include providing coaching and support to supervisors to ensure agents are managed effectively, maintaining a regular presence on the production floor to interact with supervisors and associates, and overseeing the creation and implementation of action plans for underperforming associates and supervisors to meet client expectations. Additionally, you will be responsible for developing programs that attract, retain, and engage employees locally, as well as ensuring consistent communication of information to all employees regarding benefits and company policies. To qualify for this role, you should possess a Bachelor's degree in a related field from a four-year college or university, or an equivalent combination of education and experience. You should have five to ten years of progressively responsible Human Resources Management experience, preferably in a call center environment. Other key qualifications include demonstrated leadership skills, proficiency in various Windows programs, excellent oral and written communication skills, strong organizational and interpersonal abilities, flexibility in scheduling, analytical and problem-solving skills, the ability to multitask, and the capacity to function effectively in a fast-paced environment. Dependability in completing assignments and maintaining regular attendance is also essential for success in this role.,
Omnichannel Cloud Telephony Engineer – Call Center Technology Summary: The primary responsibility of this role is to monitor and ensure operational efficiency of all day-to-day dialer campaign operations, achieving daily contact objectives for all clients through a utilization of best practices and software tools to maximize campaign productivity and achieve optimum performance results. Some of these best practices are: adherence to State and National regulation compliance, implementation of client specific dialing strategies, meeting penetration goals, target abandonment rates, contact rates, call volume, AHT, staff utilization, and minimizing average agent idle time. The software tools that will be utilized by the analyst will include, but not be limited to: Bright Pattern cloud based dialing software suite (used to develop, configure, launch, and monitor all Dialer campaigns), MS Office (Excel, Word, Power Point, Power Pivot, etc.), SQL Server Management Studio (primarily for custom reporting and deep-dive data analytics). JOB DESCRIPTION Design outbound solution strategies around contact center technology solutions and Omni Channel ACD technology (on cloud e.g., Bright Pattern, Five9, Cisco, etc.). Understand and utilize predictive, progressive, blended inbound, preview dialer models as needed. Support (Zendesk, Salesforce, Oracle CX, MS Dynamics, Freshdesk etc.) Help design dialer agent scripting, disposition, and reporting solutions. Dialer CRM integration and Support may be required. (Zendesk, Salesforce, Oracle CX, MS Dynamics, Freshdesk etc.) Work with the Business Development team and Client Services team on technology solutions Monitor the performance and efficiencies, provide recommendations for improvements. Clearly document all work with systems and servers which you have contact responsibility Document and assist in implementing new programs and passing on to sustaining operations Monitor and support Outbound Agents’ performance in running day to day Dialer campaigns and building Dialer strategy operational knowledge Offer real time support to team leaders, managers and stakeholders to maximize agent performance and achieve outbound call objectives Develop, build, support, and implement Everise/Client dialer strategies that encompass business objectives, business rules and all dialing compliance through effective use of the on cloud Bright Pattern Dialing software platform, SQL coding, and Office analytics to ensure optimal campaign efficiency and meet/exceed client mandated KPI’s for up to 300 Outbound Agents across multiple campaigns/client projects Work with and assist App Dev / BI Reporting team to Build, Maintain, Audit and Monitor standard and custom dialer reports. Use internal and client driven performance and analytical KPI’s, developing and maintaining said reporting to communicate compliance and performance to all levels of the business Recommend procedural/technology solutions to business problems regarding agent productivity, call compliance, and campaign performance optimization Analyze data and system performance to identify trends, risks and possible improvements, providing expert (best practices) technical direction to all Outbound Dialer related projects Help design and maintain reporting architecture for the following: Monitoring daily performance at a workgroup or agent level All compliance reporting needed for outbound dialing Workgroup and campaign level trending Best time of day/week reporting for staffing purposes Monitor dialer performance and trending on an ongoing basis Additional support with Telecom team on existing CCaaS ACD inbound / IVR systems (Avaya, Cisco UCCE, Bright Pattern, Verint recording) Attributes & Attitude Dynamic and dependable Ability to work under high pressure Excellent interpersonal and communication skills Integrity and drive Energetic and Enthusiastic Prompt and fast paced Knowledge Extensive Microsoft Office experience with advanced knowledge of MS Excel , MS Word, MS Power Point, MS Outlook and, including advanced formulas, workbook creation, Macros and VBA coding and working knowledge of SharePoint Knowledge and proven experience with SQL Server Management Studio, including SQL coding, Querying, and Stored Procedures Minimum 2-3 years' experience in a call center environment with experience in an outbound analytical role / support capacity. Previous experience running and developing strategy on an Outbound Dialing Platform, preferably Bright Pattern, Five9, Nice inContact, Acqueon, or similar. Previous experience in scheduling, skills-based routing, and dialer campaign implementation preferred Advanced knowledge of Cloud Based/Premise Based Dialers and Telephony infrastructure. Experience building queries and reporting with SQL/MS Excel Knowledge on existing CCaaS ACD inbound / IVR systems (Avaya, Cisco UCCE, Bright Pattern, Verint recording) is helpful. Excellent verbal and written communication, interpersonal skills and presentation skills Strong Project Management, analytical and statistical analysis skills Takes initiative with strong decisive insight, organization, attention to detail and problem-solving skills in a team environment Self-starter and independent that is team oriented, and results driven Available to work flexible schedules usually US (Eastern/Central) time zone but should be flexible to support another Geo/region (APAC/SEA) as required. On call 7/24/365 Other duties as assigned Qualification: Computer Graduate/Diploma in Engineering preferably with Telecommunication, Electronics, or Computer Science.
Company Description Everise delivers happiness to millions of customers around the world by solving customer problems for some of the world's biggest brands. We specialize in healthcare, travel, technology, and financial services. As the leading customer experience firm, we transform customer care into something extraordinary and deliver positive interactions across the globe in 32 languages. Our diverse and inclusive team champions learn from each other, welcoming different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a supportive place to work. Role Description This is a full-time, on-site role for an International Voice Process position located in Mohali. The role involves managing customer interactions, providing exceptional customer service, addressing and resolving customer inquiries and issues, maintaining accurate records of each interaction, and meeting performance metrics. The individual will also be responsible for supporting sales and finance processes, ensuring high-quality service, and participating in ongoing training and development. Qualifications Strong Communication and Customer Service skills Analytical Skills for problem-solving and decision-making Minimum 1year experience in International Voice processes Ability to work on-site and a willingness to relocate to Mohali if not currently residing there Proficiency required in English language. Education: 12th pass, bachelor's degree is a plus Previous experience in healthcare customer service role is advantageous
Position Purpose: The Director of Human Resources is responsible for the overall administration, Job Requirements: • Develops and administers various human resources plan and procedures for all company personnel • Plans, organizes and controls all activities of the department. Participates in developing department goals, budgets, objectives and systems • Implements and annually updates the compensation program; rewrites job descriptions as necessary; conducts annual salary surveys and develops merit pool (salary budget); analyzes compensation; monitors the performance evaluation program and revises as necessary • Develops, recommends and implements personnel policies and procedures; prepares and maintains handbook on policies and procedures; performs benefits administration to include claims resolution, change reporting, approving invoices for payment, annual re-evaluation of policies for cost-effectiveness, information activities program and cash flow • Develops and maintains affirmative action program; files EEO-1 annually; maintains other records, reports and logs to conform to EEO regulations • Overseas recruitment effort for all exempt, nonexempt and temporary workers • Establishes and maintains department records and reports • Participates in administrative staff meetings and attends other meetings, such as seminars • Maintains organizational charts and employee directory • Evaluates reports, decisions and results of department initiatives in relation to established goals • Recommends new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed • Assists with benefit plan design, communication, implementation and resolution of issues • Oversees employee relations issues to include investigations, mediations, resolutions and terminations • Ensures compliance with all federal, state and local employment laws • Some travel is required • Other duties as required Qualifications: • Business Acumen • Communication • Consultation • Critical Evaluation • Global & Cultural Awareness • HR Expertise • Leadership & Navigation • Relationship Management • Ethical Practice • Ability to maintain a high level of confidentiality • Seven or more years of proven experience as an HR manager • PC literacy (MS Office, in particular) • Hands on experience with an HRIS or HRMS • Familiarity with ATS software and resume databases • Strong knowledge of labor laws • Excellent organizational skills • Strong communications skills • BS degree in Human Resources or related field or equivalent experience • SHRM-CP certification preferred but not required
Position Purpose: The Director of Human Resources is responsible for the overall administration, Job Requirements: Develops and administers various human resources plan and procedures for all company personnel Plans, organizes and controls all activities of the department. Participates in developing department goals, budgets, objectives and systems Implements and annually updates the compensation program; rewrites job descriptions as necessary; conducts annual salary surveys and develops merit pool (salary budget); analyzes compensation; monitors the performance evaluation program and revises as necessary Develops, recommends and implements personnel policies and procedures; prepares and maintains handbook on policies and procedures; performs benefits administration to include claims resolution, change reporting, approving invoices for payment, annual re-evaluation of policies for cost-effectiveness, information activities program and cash flow Develops and maintains affirmative action program; files EEO-1 annually; maintains other records, reports and logs to conform to EEO regulations Overseas recruitment effort for all exempt, nonexempt and temporary workers Establishes and maintains department records and reports Participates in administrative staff meetings and attends other meetings, such as seminars Maintains organizational charts and employee directory Evaluates reports, decisions and results of department initiatives in relation to established goals Recommends new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed Assists with benefit plan design, communication, implementation and resolution of issues Oversees employee relations issues to include investigations, mediations, resolutions and terminations Ensures compliance with all federal, state and local employment laws Some travel is required Other duties as required Qualifications: Business Acumen Communication Consultation Critical Evaluation Global & Cultural Awareness HR Expertise Leadership & Navigation Relationship Management Ethical Practice Ability to maintain a high level of confidentiality Seven or more years of proven experience as an HR manager PC literacy (MS Office, in particular) Hands on experience with an HRIS or HRMS Familiarity with ATS software and resume databases Strong knowledge of labor laws Excellent organizational skills Strong communications skills BS degree in Human Resources or related field or equivalent experience SHRM-CP certification preferred but not required Show more Show less
Summary: The SVP, Training will lead the Company’s strategic vision and execution of comprehensive, digitally driven Training & Development programs. This role requires a visionary leader to drive digital transformation within the Training function, needed to thrive in a rapidly evolving business landscape. The leader will also be responsible for overseeing the Process Training programs for new and existing employees. Principle Accountabilities: Strategic Leadership & Digital Transformation Develop, implement, and manage a holistic digital learning strategy aligned with the organization's overarching business and digital transformation goals. Champion the adoption and integration of digital learning technologies (e.g., LMS, learning experience platforms, AI-driven learning tools) across the organization. Program Design Conduct comprehensive needs assessments to identify current and future digital skill gaps across the workforce. Design and oversee the development of innovative, scalable digital learning content and programs, including simulations, virtual reality, microlearning, and blended learning models. Technology Management & Innovation Evaluate, select, and manage digital learning platforms and technologies to ensure they meet organizational needs. Stay abreast of emerging trends and best practices in digital learning and workplace technology to drive continuous innovation in the Training function. Oversee the creation of a robust digital learning infrastructure, including onboarding programs for new hires. Process Training Design an effective Training strategy and facilitate the planning and delivery of programs and strategies. Ensure all training programs align with business objectives and operational requirements Attributes & Attitude: Proven experience in developing and implementing large-scale digital learning strategies. Deep understanding of current and emerging technologies and platforms. Exceptional strategic thinking, leadership, and change management skills Strong analytical skills and experience with data-driven decision-making to measure effectiveness. Excellent communication and interpersonal skills. Knowledge: Qualification: Graduate/Post-Graduate in Management/Business Experience: 15-20 years of experience in a BPO company and a minimum of 5 years of experience managing digital transformation for the Training function.
We are currently hiring candidates with *1+ year of experience in international voice campaigns* for our *Healthcare Inbound Voice Process* . 📍 Work Mode: On-site (Mohali) 🕔 Shift Timing: Rotational Night Shifts (5:30 PM to 8:30 AM IST) 📅 Week Offs: Rotational If you're looking for a job change and meet the criteria, please feel free to connect. Looking forward to meet you!
Job Title: Social Media Manager/Lead (with Performance Marketing Expertise) Location: Mohali, Chandigarh (On-site) Company: Everise (India) BPO Services Pvt. Ltd. Department: Marketing Reports To: Marketing Director About Everise & the role: Everise is a global leader in customer experience and business transformation services. As we expand our footprint and launch a new site in Mohali, we are looking for a talented Social Media Manager/Lead with expertise in performance marketing to help drive our digital presence. This role will blend social media creativity with performance-driven strategies to enhance brand visibility and engagement. --- Key Responsibilities: Social Media Strategy & Execution: Lead and execute social media strategies to enhance Everises digital presence on platforms like Facebook, Instagram, X (formerly Twitter), LinkedIn, and emerging channels. Align campaigns with overall marketing goals for the Mohali site launch. Performance Marketing Management: Plan, create, and execute performance-driven social media campaigns across Facebook Ads, Instagram Ads, LinkedIn, Google Search Ads, and display networks. Create & optimize Ad budgets, monitor KPIs, A/B testing, and drive ROI with measurable results like lead generation, conversions, and customer acquisition. Content Creation, Community Management: Create, optimize, and schedule content tailored to social media platforms, ensuring it resonates with the target audience. Apply data-driven insights to refine content strategies for maximum performance. Build & engage a loyal community by interacting with followers, responding to comments and messages, and fostering meaningful conversations. Analytics & Reporting: Analyze social media and ad campaign performance, providing detailed reports on key metrics like engagement, reach, click-through rates (CTR), cost-per-click (CPC), and conversion rates. Use these insights to inform future campaigns. Trend Monitoring & Innovation: Stay updated on the latest social media and digital marketing trends. Bring fresh ideas and innovative approaches to enhance the companys digital presence. Skills & Qualifications: Education: Bachelor’s degree in marketing, Communications, Business, or a related field. Experience: Minimum 3 years of hands-on experience in social media management, digital marketing, and performance marketing with knowledge on tools ((e.g., Hootsuite, Buffer, Sprout Social). Proven track record in running and optimizing paid ad campaigns on Facebook, Instagram, LinkedIn, and Google Search. Strong understanding of Google Ads (Search & Display), Facebook Ads Manager, and other social media ad platforms. Experience in data analysis, campaign optimization, and performance-driven marketing strategies. Basic proficiency in design tools such as Canva, Photoshop, or similar for content creation. Soft Skills: Strong communication and copywriting / powerpoint skills. Analytical mindset with a focus on metrics, data interpretation, and ROI. Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously. Creative thinker with the ability to generate fresh ideas and innovate. Bonus Skills (Nice to Have): Experience with Google Display Network, remarketing, and SEO Knowledge of email marketing tools and CRM integration. --- Why Join Everise? Be part of an innovative and fast-growing company with global reach. Opportunity to take ownership of high-impact digital campaigns and grow your career. Collaborative, supportive work culture with opportunities to innovate. Competitive salary, benefits, and growth potential.
EverAI Labs , a group company of Everise Inc., is an upcoming startup in the customer service industry, dedicated to enhancing operational efficiency and workforce development through innovative automation solutions. We are developing a comprehensive set of platforms that focuses on using the latest technology to enable our clients deliver better and faster customer experience . We are seeking a highly experienced and visionary Product Manager to lead the design and development of our Training Simulation and Coaching Platform. The Product Manager will own the end-to-end product development lifecycle — from concept to launch — combining AI-driven simulation, real-time coaching, and advanced analytics to accelerate agent proficiency and improve customer experience outcomes. This platform will allow agents to practice real-world customer interactions, receive AI-generated feedback, and continuously improve through simulation-based learning. Key Responsibilities: Vision & Strategy Define and own the product vision, strategy, and roadmap for the Training Simulation and Coaching Platform Product Design - build the platform from scratch incorporating the following: AI-Driven Simulation & Coaching: Develop speech-based simulations that replicate real-world customer interactions with automated real-time coaching and adaptive learning. Scenario-Based Role-Play: Enable dynamic and configurable training scenarios to address diverse customer situations. Performance Scoring & Analytics: Create performance dashboards and reporting tools for trainers and supervisors. Gamification: Introduce gamification to enhance agent engagement and skill retention. Integration & Architecture Ensure seamless integration with LMS, CRM, HRMS, and enterprise applications. Define scalable architecture, APIs, cloud deployment models, and security frameworks. Build robust failure handling to ensure uninterrupted training sessions. UX/UI Design Lead UX/UI design to deliver intuitive interfaces that replicate real-life customer service environments and optimize trainer and agent workflows. Delivery & Execution Manage product roadmap, agile backlog, and timely delivery of development milestones, coordinating with in-house and external development teams. Stakeholder Collaboration Drive alignment across cross-functional teams including Engineering, Sales, Customer Success, Operations, and AI partners. Market Intelligence Monitor industry trends, customer needs, and competitor offerings to continuously evolve product differentiation. User Feedback: Gather and analyze user feedback to continuously improve the product, ensuring it meets the evolving needs of the business. Qualifications: Experience: Minimum of 10 years of experience in product management, with a strong track record of leading the product development lifecycle in training and coaching Technical Skills: Proficiency in product management tools, AI and voice technology, UX/UI design principles, and an understanding of API integrations. Analytical Skills: Strong analytical skills with the ability to interpret data and develop actionable insights. Leadership: Excellent leadership and team management skills, with the ability to inspire and motivate cross-functional teams. Communication: Exceptional communication and interpersonal skills, with the ability to articulate complex ideas clearly and effectively. Problem-Solving: Strong problem-solving skills and the ability to think strategically and creatively. Preferred Skills: Experience in developing hiring, training and coaching technology platforms. Familiarity with agile development methodologies. Knowledge of the latest trends and technologies in training, HR, recruitment, and quality assurance. Education: Master’s degree in Computer Science, Business Administration, or a related field. An advanced degree is a plus.
Job description Below is a detailed job description for a Cisco UCCE and CUCM Engineer specializing in contact center deployments, IVR self-service scripting, Nuance TTS/STT configuration, Cisco Cube configuration, Verint / NICE integrations and overall operations. Job Description: Cisco UCCE & CUCM Engineer Role Overview The engineer is responsible for the planning, design, implementation, and support of Cisco Unified Contact Center Enterprise (UCCE) and Cisco Unified Communications Manager (CUCM) solutions, with expert skills in contact center deployments, IVR scripting, Cisco Cube and Nuance TTS/STT integration. The role supports end-to-end project delivery and operational excellence in high-volume call center environments. Key Responsibilities Design, deploy, and support Cisco UCCE and CUCM-based contact center solutions Develop, test, and implement IVR self-service scripts using Cisco and third-party platforms Integrate and configure Nuance TTS (Text-to-Speech) and STT (Speech-to-Text) functionality for enhanced IVR experiences Configure and troubleshoot Cisco Cube (Cisco Unified Border Element), VoIP gateways, SIP and ISDN trunks, and dial-peers Manage operational aspects including incident, change, and problem management for contact center infrastructure Capture customer call flow requirements and develop sophisticated call routing scripts and logic including integrations with 3rd party CRM applications to enable self service. Execute upgrades, patch management, health checks, and performance tuning for UCCE, CUCM, and related platforms Support integration efforts with CRM, workforce management systems, Verint / Nice call Recording & screen recording and third-party business applications Conduct root cause analysis and resolve outages, circuit issues, and platform disruptions in close collaboration with carriers and IT teams Document and maintain detailed network, system, and operational records according to best practices Train and guide clients/end users on feature adoption and solution usage Technical Skills & Experience Minimum 5 years of hands-on experience with Cisco UCCE, CUCM, Unity, Cisco Voice Gateways, and IVR scripting Expert with UCCE call flow design, routing scripts, CVP IVR, and peripheral applications Advanced knowledge of Cisco Cube configuration, SIP/ISDN protocols, dial plans, and device pool management Proven track record in Nuance TTS/STT integration, testing, and troubleshooting Familiarity with Cisco Unity Voicemail, unified messaging, ACD, and integration to CRM packages Proficient with tools and diagnostic utilities for troubleshooting VoIP, UC, and network issues Ability to perform regular backup, recovery, version upgrades, and capacity planning Strong communication, collaborative, and documentation skills Qualifications Bachelors Degree in Information Technology/Computer Science/Engineering (or equivalent experience) Preferred: CCNP, CCIE Collaboration, or CCNA Voice Experience working across multi-vendor environments (Avaya, NICE CXOne, BrightPattern, Five9 etc.) is a plus Excellent analytical and problem-solving abilities Location Role is available for remote/hybrid arrangement, subject to business requirements. This position is ideal for engineers with a passion for optimizing communication systems, delivering robust contact center solutions, and driving operational excellence in enterprise environments