Real Time Analyst

Taskus

2 - 8 years

4 - 10 Lacs

mumbai navi mumbai

Posted:11 hours ago| Platform:

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Skills Required

bpo real time analyst social media packaging wellness e-commerce hr outsourcing customer experience gaming

Work Mode

Work from Office

Job Type

Full Time

Job Description

Monitor real-time performance metrics such as call volumes, agent availability, adherence, and service levels to ensure operational targets are consistently met.
Identify intraday risks and implement corrective actions including schedule adjustments, re-forecasting, and coordination with operations teams.
Prepare real-time reports, dashboards, and alerts to provide visibility on workforce performance and support data-driven decision-making.
Collaborate with workforce planning, operations, and leadership teams to optimize resource utilization and improve customer experience.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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