50 Real-Time Monitoring Jobs

A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on live data; their key responsibilities include analyzing queues for adherence opportunities and taking corrective actions to optimize operational efficiency via Teams chats with functional areas.Your Role in Our MissionReal-time monitoring - Continuously monitor call volumes, agent status (logged in, available, on calls, on breaks), and queue lengths to identify p...

Role and Key Responsibilities : Intraday real time monitoring of service levels for all queues at all sites 24/7/365 Real time monitoring of associates performance from all teams at all sites Real Time updates on Service Levels, Contact data, and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Have a real time communication with the WFM team and operations when call outs or changes need to be done (Agent States, queue conditions, weather) Support changes within routing profiles to move associates as needed Update and send rep...

3+ years of WFM experience Create and manage schedule, exception management, staffing augmentation, knowledge of IEX, daily weekly rule Location : - Navi Mumbai,Gurugram,Indore,Mohali

3+ years of WFM experience Create and manage schedule, exception management, staffing augmentation, knowledge of IEX, daily weekly rule Location : - Navi Mumbai,Gurugram,Indore,Mohali

Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS Would ensure availability of analysts on phones/chats as per the business model requirement. Location : - Navi Mumbai,Gurugram,Indore,Mohali

Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS Would ensure availability of analysts on phones/chats as per the business model requirement. Location : - Navi Mumbai,Gurugram,Indore,Mohali

8+ years of WFM experience Will lead a team of WFM Planners who will maximize the use of manpower resources by forecasting the volume of transactions -- calls, messages or emails -- and scheduling the correct number of teammates to handle expected volume of transactions. Will use your expertise in forecasting and budgeting, staff scheduling, employee performance management, compliance, time and attendance and vacation leave planning - to improve employee productivity, enhance labor planning, lower operations costs, and drive efficient time and attendance tracking for better customer service levels. As a Workforce Manager, you will coordinate with key stakeholders to provide relevant data to ...

8+ years of WFM experience Will lead a team of WFM Planners who will maximize the use of manpower resources by forecasting the volume of transactions -- calls, messages or emails -- and scheduling the correct number of teammates to handle expected volume of transactions. Will use your expertise in forecasting and budgeting, staff scheduling, employee performance management, compliance, time and attendance and vacation leave planning - to improve employee productivity, enhance labor planning, lower operations costs, and drive efficient time and attendance tracking for better customer service levels. As a Workforce Manager, you will coordinate with key stakeholders to provide relevant data to ...

As a WFM RTM Manager you handle the entire RTA team including Supervisors and RTAs Min of 8+ years of experience in WFM department Ability to demonstrate and articulate understanding of key workforce management concepts Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint, Outlook) Strong quantitative/analytical skills Location : - Navi Mumbai,Gurugram,Indore,Mohali

As a WFM RTM Manager you handle the entire RTA team including Supervisors and RTAs Min of 8+ years of experience in WFM department Ability to demonstrate and articulate understanding of key workforce management concepts Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint, Outlook) Strong quantitative/analytical skills Location : - Navi Mumbai,Gurugram,Indore,Mohali

We are Archetype Setting the standard for the next generation of global agencies, Archetype partners with category creators and industry leaders to build the world's most magnetic brands. We are 650 curious and creative individuals in 20 offices around the world that work together knowing that our clients success is our success. Our standards are high, and we work with the best. We encourage curiosity. We celebrate ambition. We value kindness above all else. We are self-motivated storytellers who are unafraid to break new ground with strategic, creative campaigns. The ideal candidate is a hard-working team player who will play a critical role in creating original digital content across vario...

Working Hours - 24*7 (5 days working, 2 weekly offs) Job Responsibilities: Provide real-time monitoring via available tools (Verint Real-Time Adherence, Avaya CMS Supervisor, T3, etc.) and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals business objectives. Perform continual analysis of current performance (noting recent historical trends) and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Operations teams to achieve service level goals business objectives for a multi-site operation. Maintain constant communication with Operations teams to coordinat...

Job Description Device Design & Engineering: Develop advanced wearable infusion pump based drug delivery systems. Sensor & Embedded Systems Integration: Implement microcontrollers, infusion mechanism (motor), biosensors, memory storage, real time clock, and real-time monitoring for drug delivery precision. Power Management & Miniaturization: Optimize battery life and ergonomic design for portable use. User interface (UI) Design: Ensure accessibility with clear visuals, alerts, and simple navigation and focus on Intuitive design, buttons, real-time display, customizable settings, alarms, emergency alerts Testing & Validation: Conduct bench, preclinical, and clinical device performance assessm...

Summary A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on live data; their key responsibilities include analyzing queues for adherence opportunities and taking corrective actions to optimize operational efficiency via Teams chats with functional areas. Your Role in Our Mission Real-time monitoring - Continuously monitor call volumes, agent status (logged in, available, on calls, on breaks), and queue lengths to ...

Responsibilities We're looking for experienced tech-savvy professionals to join our Systems Surveillance team. As an Surveillance Executive, you'll be responsible for real-time monitoring of ATM machines across locations, ensuring operational uptime, security compliance, and rapid incident response. Qualifications Strong observational and analytical skills Comfortable with tech interfaces and remote monitoring tools Quick decision-maker with a calm, solution-oriented mindset Willing to work in rotational shifts and handle high-alert situations. BE or equivalent. Prior experience in ATM monitoring, security operations, or helpdesk coordination is a must Remuneration Upto 2.75 Lakhs per Annum

Position Summary We are seeking a motivated and detail-oriented Process Associate to support our fast-moving quick commerce operations in Delhi NCR. The role involves overseeing real-time order flow, ensuring accuracy, maintaining process efficiency, and supporting coordination across fulfillment teams to deliver a seamless customer experience. Key Responsibilities Monitor live order flow from reception to final dispatch. Manage and prioritize incoming orders within defined timelines. Ensure order accuracy, quality, and packaging compliance. Support inventory tracking, report discrepancies, and maintain system accuracy. Identify and resolve operational bottlenecks and system delays. Coordina...

Job Description TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're pass...

Responsibilities: Manage a team of Traffic Analysts and Scheduling Analysts across all programs and potentially across multiple sites. Collaborate with the Workforce Management (WFM) Manager and site operations to develop effective staffing strategies considering variables that may impact staffing and call volume projections. Monitor and analyze call patterns and intra/inter-day activity, making real-time adjustments to maintain optimal productivity and efficiency. Assist in the creation of scheduling matrices that support service level, adherence, and financial goals using historical and projected data. Develop contingency plans in partnership with the WFM Manager to ensure consistent staff...

Responsibilities: Manage a team of Traffic Analysts and Scheduling Analysts across all programs and potentially across multiple sites. Collaborate with the Workforce Management (WFM) Manager and site operations to develop effective staffing strategies considering variables that may impact staffing and call volume projections. Monitor and analyze call patterns and intra/inter-day activity, making real-time adjustments to maintain optimal productivity and efficiency. Assist in the creation of scheduling matrices that support service level, adherence, and financial goals using historical and projected data. Develop contingency plans in partnership with the WFM Manager to ensure consistent staff...

Responsibilities: Manage a team of Traffic Analysts and Scheduling Analysts across all programs and potentially across multiple sites. Collaborate with the Workforce Management (WFM) Manager and site operations to develop effective staffing strategies considering variables that may impact staffing and call volume projections. Monitor and analyze call patterns and intra/inter-day activity, making real-time adjustments to maintain optimal productivity and efficiency. Assist in the creation of scheduling matrices that support service level, adherence, and financial goals using historical and projected data. Develop contingency plans in partnership with the WFM Manager to ensure consistent staff...

Responsibilities: Manage a team of Traffic Analysts and Scheduling Analysts across all programs and potentially across multiple sites. Collaborate with the Workforce Management (WFM) Manager and site operations to develop effective staffing strategies considering variables that may impact staffing and call volume projections. Monitor and analyze call patterns and intra/inter-day activity, making real-time adjustments to maintain optimal productivity and efficiency. Assist in the creation of scheduling matrices that support service level, adherence, and financial goals using historical and projected data. Develop contingency plans in partnership with the WFM Manager to ensure consistent staff...

Job Requirements: Manages a team of Traffic Analyst and Scheduling Analyst, across all programs and potentially across multiple sites Work directly with the client and site operations team to build staffing strategies that take into account all possible variables that may affect staffing and call volume projections Monitor and analyze call patterns, intra- and inter-day activity and make adjustments as needed in real time to ensure optimal productivity and efficiency Create scheduling matrices that ensure achievement of service level, schedule adherence and other financially impacting goals, using projections and/or historical information Create proper contingency plans to ensure that staffi...

Job Requirements: Manages a team of Traffic Analyst and Scheduling Analyst, across all programs and potentially across multiple sites Work directly with the client and site operations team to build staffing strategies that take into account all possible variables that may affect staffing and call volume projections Monitor and analyze call patterns, intra- and inter-day activity and make adjustments as needed in real time to ensure optimal productivity and efficiency Create scheduling matrices that ensure achievement of service level, schedule adherence and other financially impacting goals, using projections and/or historical information Create proper contingency plans to ensure that staffi...

Responsible for managing, analyzing, and updating RMS data for solar water pump projects across states. Ensure real-time monitoring, fault detection, and performance optimization with accuracy and independence Required Candidate profile Check and analyze RMS data from portals, prepare accurate reports, and ensure timely backend uploads to maintain project accuracy and smooth operations.

Responsible for managing, analyzing, and updating RMS data for solar water pump projects across states. Ensure real-time monitoring, fault detection, and performance optimization with accuracy and independence Required Candidate profile Check and analyze RMS data from portals, prepare accurate reports, and ensure timely backend uploads to maintain project accuracy and smooth operations.