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WFM Analyst Concentrix

3.0 - 5.0 years

0 Lacs

gurgaon, haryana, india

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Job Title: WFM Analyst Job Description Role: Real time Management Designation: Real time analyst Location: GGN Years of Experience: Minimum 3 years Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Intraday real time monitoring of service levels for all queues at all sites 24/7/365 Real time monitoring of associates performance from all teams at all sites Real Time updates on Service Levels, Contact data, and other K...

Posted 1 day ago

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