3.0 - 6.0 years

5 - 8 Lacs

gurugram, delhi / ncr

Work from Office

We are hiring an experienced Real Time Analyst (RTA) to manage intraday workforce operations and real-time performance monitoring across multiple sites and channels. The role involves close coordination with operations and WFM teams. Required Candidate profile Minimum 3+ years of experience in Real Time Analyst (RTA) or WFM Intraday role • Experience working in a 247 contact center environment • Exposure to voice and non-voice channels (Voice, Chat, Email)

Posted 2 weeks ago

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WFM Analyst Concentrix

3.0 - 5.0 years

0 Lacs

gurugram, haryana, india

On-site

Role: Real time Management Designation: Real time analyst Location: GGN Years of Experience: Minimum 3 years Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role And Key Responsibilities Intraday real time monitoring of service levels for all queues at all sites 24/7/365 Real time monitoring of associates performance from all teams at all sites Real Time updates on Service Levels, Contact data, and other KPIs Drive real-time impacts to staffing ...

Posted 3 weeks ago

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Team Leader- WFM RTA//International BPO Hiresquad Resources

3.0 - 5.0 years

0 Lacs

gurugram, haryana, india

On-site

MNC in Gurgaon Hiring for Team Leader WFM RTA IC Role CTC UPTO 8 LPA based on Experience & Last CTC Require 3+ Years Experience in WFM RTA Require Excellent Communication Skills Shifts 24*7 ? Intraday real time monitoring of service levels for all queues at all sites 24/7/365 ? Real time monitoring of associates performance from all teams at all sites ? Real Time updates on Service Levels, Contact data, and other KPIs ? Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals ? Communicate and call out changes to incoming contact patterns to operations and the broader WFM team ? Have a real time communication with the WFM team and operations wh...

Posted 1 month ago

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WFM Analyst Concentrix

3.0 - 5.0 years

0 Lacs

gurgaon, haryana, india

On-site

Job Title: WFM Analyst Job Description Role: Real time Management Designation: Real time analyst Location: GGN Years of Experience: Minimum 3 years Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Intraday real time monitoring of service levels for all queues at all sites 24/7/365 Real time monitoring of associates performance from all teams at all sites Real Time updates on Service Levels, Contact data, and other K...

Posted 1 month ago

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