ROLE: Here at Ivalua, we are currently looking for a Customer Application Engineer. You will be reporting to the RUN Manager of the technical customer support team and you will be responsible for managing the customer relationship on the maintenance of the applications in operational and technical terms. You will own enhancements, Upgrades and Application Performance Tuning Activates. You will be trained and certified on our Buyer application (SaaS Source-to-Pay software package). WHAT YOU WILL DO WITH US Management of customer relations on the application Dedicated contact for the customer administrator of the Ivalua solution on 1 to 5 accounts Responsible for your customers satisfaction by providing attention and technical expertise Weekly meeting (prioritization of requests) and monthly meeting (maintenance report, improvement plan and new subjects) with the customer and the integrator partner Maintenance: Follow-up, qualification, and prioritization of customer requests Expertise needed in troubleshooting code and SQL issues Staying up to date with trends with new syntax, query optimization, and Prior knowledge of C# .NET SQL frameworks to best support existing and future Ivalua customers Ability to communicate well with customers and team members Change requests: Analysis of needs, deviations and customer processes in connection with project engineers, production of costs of requests. Parameterization of the solution and reduction of specific code Upgrade solution: Preparation of the upgrade: generic and specific code (to be reduced), parameters, tests Customer acceptance and production Customer support and follow-up of associated anomalies Expertise in solution and Customer Satisfaction: Training in new and advanced products. Support for partners and customers Feedback to RD of customer needs and projects Punctual participation in customer specification and configuration workshops. YOUR PROFILE Skills and Experience: Minimum 3 years of experience on L3/L4 Software Product Technical Support Process You have experience as a developer in object-oriented language (ideally C#) acquired through at least projects, internships or work-study. You are a master of SQL (writing and optimizing queries) You have experience in technical support, and if possible customer management. BE/BTech or Masters degree in Computer Engineering, Computer science, or a closely related field or foreign equivalent. Procurement domain will be an added advantage Soft Skills : Excellent written and verbal communication skills and at ease in a multicultural environment You have strong autonomy and good management of priorities You want to develop your customer relationship management skills.

Management of customer relations on the application Dedicated contact for the customer administrator of the Ivalua solution on 1 to 5 accounts Responsible for your customers satisfaction by providing attention and technical expertise Weekly meeting (prioritization of requests) and monthly meeting (maintenance report, improvement plan and new subjects) with the customer and the integrator partner Maintenance: Follow-up, qualification, and prioritization of customer requests Expertise needed in troubleshooting code and SQL issues Staying up to date with trends with new syntax, query optimization, and Prior knowledge of C# .NET & SQL frameworks to best support existing and future Ivalua customers Ability to communicate well with customers and team members Change requests: Analysis of needs, deviations and customer processes in connection with project engineers, production of costs of requests. Parameterization of the solution and reduction of specific code Upgrade solution: Preparation of the upgrade: generic and specific code (to be reduced), parameters, tests Customer acceptance and production Customer support and follow-up of associated anomalies Expertise in solution and Customer Satisfaction: Training in new and advanced products. Support for partners and customers Feedback to R&D of customer needs and projects Punctual participation in customer specification and configuration workshops. YOUR PROFILE Skills and Experience: Minimum 3 years of experience on L3/L4 Software Product Technical Support Process You have experience as a developer in object-oriented language (ideally C#) acquired through at least projects, internships or work-study. You are a master of SQL (writing and optimizing queries) You have experience in technical support, and if possible customer management. BE/BTech or Masters degree in Computer Engineering, Computer science, or a closely related field or foreign equivalent. Procurement domain will be an added advantage Soft Skills : Excellent written and verbal communication skills and at ease in a multicultural environment You have strong autonomy and good management of priorities You want to develop your customer relationship management skills.

Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. COMPANY OVERVIEW At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. We achieve this through our leading cloud-based spend management platform that empowers hundreds of the worlds most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. Learn more at www.ivalua.com . Follow us on LinkedIn THE OPPORTUNITY CONTEXT: You will be part of the RD QA Team which operates internationally across EMEA, AMER, and APAC, and is composed of thirty experts globally, whose mission is to develop SaaS based Procurement Software. The team is still growing in order to guarantee the satisfaction of a growing number of customers. This team not only focuses on development but assures quality of the software by undergoing different validation activities which includes testing performance, security, data integration, scalability and reliability. We deliver unique configurable solutions to our customers with high quality standards. ROLE: Here at Ivalua, we are currently looking for a QA Automation Engineer Intern for the RD team. You will be reporting to Manager, QA Automation.and you will be involved in working to plan, design and execute software testing processes in a Web Application environment WHAT YOU WILL DO WITH US Understand business functionality of our solution through the existing NRT scenarios. Minimal Java Script coding, automation test planning and design, test environment set up, analyze test cases, develop scripts, enhance scripts, script execution, monitor test runs, analyze test results and defect reporting. Build automated test scripts for provided scenarios using Testing Automation software (or other tool upon IVALUA decision) and define what each step does. You will also be responsible for writing new test cases if new product functionality is developed. Ivalua uses Testim for its automation testing. Manual and regression testing efforts will have to be taken up from time to time if required. Provide ongoing support for test automation, follow up test execution results, analyze failures, create RD requests in the Extranet where needed Report to QA Automation responsible for (Planning, status, staffing, progress, daily, weekly status reports) Continuous improvements (Technical adaptation, performance, robustness, new ideas for scenarios, etc...) YOUR PROFILE If you have the below experience and strengths this role could be for you: Skills and Experience: , Knowledge in all phases of software testing, ideally in a windows environment. Knowledge using various automation testing tools for test execution and analysis Soft skills: Excellent communication skills (this position will be working with teams across other continents), problem solver and self-driven. Knowledge of SRM, Supply Chain, Procurement is also a big plus. Fluent and excellent knowledge of English Soft Skills : BE/BTech or Masters degree in Computer Engineering, Computer science, or a closely related field or foreign equivalent. Procurement domain will be an added advantage. Excellent communication skills, problem solver and self-driven. WHAT HAPPENS NEXT If your application fits this specific position s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals - apply today! Our Talent team will guide you through every step of the interview process - from preparation to completion. Theyre here to support you! Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role. Interviews will be conducted virtually via video or on-site with face-to-face meetings. LIFE AT IVALUA Hybrid working model (3 days in the office per week) Were a team dedicated to pushing the boundaries of product innovation and technology, Sustainable Growth, Privately Held A stable and cash-flow positive Company since 10 years Snacks and weekly lunches in the office Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity Unlock and unleash your full professional potential with our exceptional training and career development program Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued Regular social events, competitive outings, team running events, and musical activities Comparably recognized Ivalua for the following ( https: / / www.comparably.com / companies / ivalua ) : Powered by People - Powered by You! United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans - Ivalua Linkedin Experience Life At Ivalua - check out our captivating video ! Gain insight into our unique company culture and get a glimpse of what its like to work with us. #LI- JS1 #LI-HYBRID