4871 Sla Management Jobs - Page 2

Roles and Responsibilities Manage a team of customer service representatives to achieve sales targets, improve customer satisfaction, and reduce shrinkage. Monitor and analyze key performance indicators (KPIs) such as AHT, CSAT, SLA management, attrition rate, and shrinkage control. Develop strategies to improve team coaching and training programs to enhance overall performance. Ensure compliance with company policies and procedures while maintaining high levels of quality assurance. Collaborate with other departments to resolve issues related to product knowledge, process improvements, or system glitches. Desired Candidate Profile 1-5 years of experience in BPO operations or similar industr...

As a member of the Trackier team, you will be contributing to the success of our Customisable Performance Marketing Software used by Ad Networks, Agencies, and Advertisers. You will be involved in various tasks to ensure smooth client onboarding, support, and product optimization. Your role will be crucial in guiding clients through the implementation process and providing technical solutions for their needs. Key Responsibilities: - Serve as primary point of contact during client onboarding - Manage support tickets and resolve technical issues - Conduct client training sessions and product demonstrations - Document solutions and maintain knowledge base - Research and debug client implementat...

As a key member of the WNS Operations team, you will be responsible for leading, motivating, grooming, and developing a team of 15-20 members to ensure the achievement of SLA. Your role will involve effectively liaising with various departments within WNS to gain support and resolve issues. You will serve as a crucial interface between managers and team members to facilitate and implement process improvement ideas aimed at enhancing efficiency. Your responsibilities will also include understanding different operational areas, successfully managing a team of 10-15 FTEs, ensuring effective work allocation, and ensuring that all Service Level Agreements are met. Additionally, you will be in cha...

Role Overview: You will be responsible for managing customer queries and operations in this operational role that may require seeking appropriate guidance to ensure delivery of quality outcomes. Key Responsibilities: - Taking ownership of customer issues reported and solving their problems by providing resolutions. - Researching, diagnosing, and troubleshooting to identify solutions for resolving system/application issues. - Following standard procedures for the proper escalation of unresolved issues to the appropriate internal teams. - Ensuring SLAs are achieved and working proactively to maintain them. Qualifications Required: - Demonstration of problem-solving skills. - Prior experience i...

- US Banking or Mortgage Experience Mandatory - Operations / SLA / TEAM / Process Management experience. - US BFSI experience mandatory Watsapp Anuj - 8249759636 for more details.

Job Description- Manager - Operations Job Title: Manager - Operations Job Location: Navi Mumbai Position Overview : We are seeking a dynamic and experienced Operations Manager; The Operations Manager will oversee daily operations; will be responsible for ensuring smooth and efficient business operations and implementing best practices. The ideal candidate will possess strong leadership qualities, a strategic mindset, and a proven track record in enhancing operational efficiency and effectiveness. Key Responsibilities: Lead, mentor and motivate a team of Sales associates providing guidance, direction and support to achieve individual and team goals. Foster a positive team environment promotin...

Senior Customer Technical Services AnalystOverview Provides service support for businesses (B2B) that have product and service agreements with Mastercard Responsible for overall satisfaction and retention of these business customers through knowledge of their core business and products Builds long-term customer relationships and ensures timely response and resolution of issues You will need to bring with you to this role your drive to learn and develop as well as demonstrate effective communication skills in both written and verbal formsResponsibilities Enhances customer experience by providing high level technical customer service and support according to established policies and procedures...

About The Role Skill required: User-Generated Content Moderation - Content management Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? "Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving iss...

Skill required: Talent Acquisition - HR Delivery Strategy Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embra...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

About The Role : Job TitleTFL - ERT - Associate LocationBangalore, India Role Description Its a popular perception that if you have experience in Trade Finance Operations, you are never out of job. We handle multiple products like Letter of Credit, Collections, Bank Guarantees etc. Depending on your appetite to learn, you will get enough opportunities to learn multiple products/processes. The learning never ends in Trade Finance Operations. Our subject matter experts will ensure that you get the necessary training on the products and processes. What well offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral par...

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...

The purpose of this role is to execute deliverables in the research and content areas as assigned, adhering to standard processes and published SLAs. Job Description: Key responsibilities: Executes case study, graphic and slide production for content libraries Incorporates the work of other editorial teams into final deliverables Executes QA processes to ensure accuracy and SLA achievement Delivers industry and customer research, including competitive analyses, backgrounders and support for new business pitches Executes delivery of standard research reports across a range of industries Leverages suite of intelligence tools to support pitch/business development needs across geographies and Lo...

Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Secondary -> Behavioral | Aptitude | Data Related Skills | 4 - Advanced Tertiary -> Behavioral | Aptitude | Tasks Related Skills | 5 - Expert Tertiary -> Behavioral | Microland Skills | Execution Excellence | 5 - Expert Certification : Technology | IT Service Management Certifications | ITIL Intermediate Certificate 1. Define monitoring and measurement parameters for the process in-line with defined deliverable and signed-off SLA 2. Train team members on changed processes/procedures 3. Give feedback basis performance against benchmark Incident Management (IM) 4. Identify process deficiency to drive efficiency 5. Achieve improve...

Your role and responsibilities As a Process Associate- Order to Cash (O2C), you will be responsible for managing Order management and Receivables management. You should be flexible to work in shifts. Your primary responsibilities include Coordinate activities associated with Order to Cash Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Receivable Ability to manage Order fulfilment, Collections & Cash payments Working knowledge of basic accounting and accounting principles Proficient in addressin...

About The Role Skill required: Talent Acquisition - HR Delivery Strategy Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 c...

About The Role Skill required: User-Generated Content Moderation - Content management Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more t...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Change Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education We are seeking a proactive and technically skilled Lower Environment Support Engineer to manage and support our pre-production environments. The ideal candidate will have strong communication skills, experience with war room coordination, environment triaging, downtime handling, and a solid understanding of automation and scripting. Should play a key role in e...

Immediate Hiring for Team Leader Location-:Noida Shift-: US shift Min 2 Yrs Exp as TL in Int Voice Process Performance Management, Attrition and Shrinkage Call@9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Sal Upto 12 LPA in Gurugram Exp of Voice Process in International BPO. Excellent Communication Skills Rotational Shifts with 5 Days working both side cabs Call@9205503253 / 9953262467

Role & responsibilities Looking for Immediate Joiners Takes complete ownership of the aligned teams performance Develops strategic & tactical plans to identify, analyse and effectively respond to client’s needs emerging trends and best practices Understands client’s processes and suggest modes of value addition Monitor adherence of Service Level Agreement (SLAs) for the designated team Tracks attrition, maintains the EWS tracker and conducts quarterly audits within the team Works with WFM/Recruitment/Clients to agree on Manpower planning Analyses Performance Metrics and Identifies process gaps and collaborates with the Client /Quality / training team to formulate solutions To be knowledgeabl...

Preferred Immediate Joiners Role & responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by le...

Job Description: We are hiring an experienced Team Leader Operations for our UK Telecom Inbound Voice Process . The ideal candidate should have hands-on experience in customer service, upselling, and people management within an international BPO environment . The Team Leader will be responsible for managing a team of advisors handling inbound UK customer calls , ensuring high levels of service quality, customer satisfaction (CSAT), and sales conversions (upselling/cross-selling) . Key Responsibilities: Manage a team of 1218 Customer Service Executives in an inbound UK Telecom voice process . Ensure delivery of CSAT, AHT, Quality, SLA, and Conversion Targets . Drive upselling and cross-sellin...

Assistant Manager Operations – Any Operations background (Non-Insurance or BPO/KPO) Assistant Manager P&C – Any Insurance background (Property & Casualty/P&C Insurance, Insurance) US shifts , first 6 months WFO, later Hybrid