1886 Sla Management Jobs - Page 2

Role Summary: We are looking for a dynamic and result-oriented Team Leader to manage a team of customer service executives handling international Non voice process. The ideal candidate will be responsible for achieving performance targets, managing team productivity, and maintaining high-quality standards in line with client and organizational expectations. Key Responsibilities: • Lead, mentor, and manage a team of Non voice agents handling customer queries for international clients. • Monitor and drive daily team performance to meet SLA/KPI metrics such as AHT, CSAT, FCR, and Quality. • Handle escalations effectively and ensure timely resolution to enhance customer experience. • Conduct daily team huddles, refreshers, and floor support to improve team performance and morale. • Generate and analyze performance reports (daily/weekly/monthly) and share insights with stakeholders. • Drive team engagement and motivation through recognition, feedback, and developmental coaching. • Coordinate with Quality and Training teams for process updates and skill enhancement. • Identify process gaps and suggest improvements to enhance efficiency and customer satisfaction. • Ensure adherence to compliance, data privacy, and information security standards. Key Skills & Competencies: • Strong communication and interpersonal skills • Experience in handling international customer service or tech support • Good knowledge of performance management tools and coaching techniques • Hands-on experience with CRM tools, call center dialers, and reporting dashboards • Analytical thinking and problem-solving ability • Team motivation and people management • Ability to work under pressure and in a target-driven environment Preferred Qualifications: • Graduate in any stream • Minimum 1 to 3 year experience as Team Leader in International Non Voice Process • BPO/KPO background preferred • Knowledge of basic Excel and reporting tools

About the Job Were changing the way people think about customer care, and we need your help! Were looking for a Team Lead (Supervisor) to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is provided with every customer interaction. This role involves learning and maintaining the knowledge of our partners’ brand, philosophy, products, promotions and processes. This position will also promote professional and personal development through performance evaluations, training and career pathing plans. As Team Lead (Supervisor), You Will Manage and supervise CSRs Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees Manage operational performance to meet Key Performance Indicators (KPIs) and Service Level Agreements Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas Use critical thinking to develop solutions to improve business performance and partner success Motivate teams through relationship building and real-time coaching Develop incentive programs to motivate CSRs to achieve desired outcomes Coordinate changes in staffing schedules by collaborating with the Operations Support Team/and or Workforce Management Team Collaborate with other departments within the organization (HR, IT, etc) to properly resolve issues Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings Gain expert level knowledge on all partner products and promotions Demonstrate a positive work ethic and commitment to achieve the best possible outcomes Act as a role model and exemplify our 10 Things (cultural values) As Team Lead (Supervisor), You Have High school diploma or equivalent (required) Some post-secondary education or completion of a post-secondary degree with a major in Business (combination of education and work experience will also be considered) 1-2 years of experience in the contact center and/or customer service industry, with at least 1 year in a Team Lead/Supervisory role Experience dealing with escalated issues in a contact center capacity The ability to type 30 WPM with accuracy Basic knowledge of Google Suite (Sheets, Slides, Docs, Drive) is an asset The ability to use spreadsheet applications to maintain and develop operational reporting Exceptional time management, organizational and prioritization skills to complete work in a timely manner Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment The ability to work a variety of shifts, including days, evenings and holidays If Interested please drop CV on the given mail ID : shubhangi.bhalerao@intouchcx.com

Global Process Leader, GBS - Source to Pay Location(s) Ahmedabad - Venus Stratum GCC Kraft Heinz is an Equal Opportunity Employer Underrepresented Ethnic Minority Groups / Women / Veterans / Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes .

TATA PLAY LIMITED is looking for Manager - IT Operations to join our dynamic team and embark on a rewarding career journey Team Leadership: Manage and lead a team of employees, providing direction, guidance, and support to achieve departmental or organizational goals Planning and Strategy: Develop strategic plans, set goals, and create action plans to accomplish business objectives Operations Management: Oversee day-to-day operations, ensuring efficient workflow, resource allocation, and adherence to policies and procedures Budgeting and Financial Management: Manage budgets, allocate resources, monitor expenses, and contribute to financial planning Performance Management: Set performance expectations, conduct performance evaluations, and provide coaching and feedback to team members Project Management: Plan, execute, and monitor projects, ensuring timely completion, quality, and alignment with objectives

Team Lead Experience: 4+ Years Location: Pune/Chennai (Work form office) Immediate Joiners only Work Experience as Team Lead Experience in handling international customers (voice) • People Management (Performance report, appraisal review) Stakeholder management Managing Shrinkage and attrition Process improvement Telecom / Telstra process (Preferred) Willing to work from office and rotational shifts. kindly share your updated resume to js001102065@techmahindra.com

Operations Manager /Manager Operations BPO /BPO Operations Manager 2 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage, CSAT,AHT Immediate joiners Call/ whats app cv/Amit 8851792136/Neha 8287267407 Required Candidate profile Work form Office Lucknow only,not for Delhi/NCR,Apply those who can relocate in Lucknow

Role- Operations Manager Experience:- Min 10 Years in International Voice Process (Customer Support) Min 3 Years as Operations Manager on Papers Any Graduate WFO UK Shift Notice-0-30 Days 5Days working / 2 Days rotational off Contact- 8107866214-Riya

Role & responsibilities Optimal utilization of resources Operational strategizing Process defining, implementing and monitoring Long-term planning including an initiative geared approach towards operational excellence Identifying training needs Breaking down silos to create integrated processes Define and document customer business functions and processes To act as a liaison between departmental end-users, Team Members, Stakeholders in the analysis design to ensure optimal operational performance Ensure effective allocation and utilization of resources across the team Conduct coaching sessions with the team focusing both on tasks and behavioral issues Shift Management Measure performance of the team against SLAs and KPIs Motivate and coach the team towards achieving goals Formulate long term plans for the development of the team Conduct coaching sessions with the team and SMEs focusing both on tasks and behavioral issues Create and maintain a culture of empowerment and professionalism within the team Keep the team informed of strategic developments within the business area Measure performance of the team against SLAs and KPIs Motivate and coach the team towards achieving goals Preferred candidate profile Excellent verbal communication, and the ability to convey information clearly and effectively. Proficiency in Performance & People management. Excellent Task Management and Organizing skillS. Inter-department coordinating and collaborating skills. Exceptional Analytical & Decision Making skills. Strong leadership abilities and initiative. Excellent delegator and mediator. Great interpersonal skills. Quick decision-making and problem-solving abilities. Fantastic organizational and time management skills. Strategic and creative mindset. Meticulous attention to detail. Great people and Performance Management skills Critical thinker with innovative problem solving skills, Multitasking ability

Associate Program Manager Customer Operations Customer Operations Voice Process- Associate Program Manager Shift Timings Flexible 24x7 | Specialization International BPO, Chat/Inbound voice eClerx is looking to hire an experienced professional with 8-12 years of experience As part of the Chat or Voice support process team, your role will specifically focus on troubleshooting related processes The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency It is vital to focus on high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options and set priorities to resolve problems The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide opportunities for development, and manage career aspirations of direct reports Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyze information and evaluate results to choose best solutions and solve problems Customer Operations Associate Program Manager Responsibilities Prepare Comprehensive Performance Reports : Collect, analyze, and summarize data to identify trends and insights, ensuring informed decision-making. Ensure Consistent Achievement of Key Performance Metrics : Proactively monitor and manage critical metrics to maintain high performance standards. Lead Client and Vendor Engagements: Oversee reviews, calibrations, and routine communications to strengthen partnerships and ensure alignment with objectives. Respond to Client and Vendor Inquiries : Address routine queries promptly, ensuring clear communication and resolution of issues. Drive Innovation for Internal Performance Optimization: Propose and implement innovative ideas to enhance operational efficiency and meet critical metrics on time. Manage Cross-Functional Teams: Oversee multiple teams, ensuring efficient collaboration, goal alignment, and productivity. Conduct Audits and Quality Assurance: Perform regular audits and quality checks on Team Leads and above to maintain high operational standards. Provide Performance Feedback: Deliver constructive feedback to teams regularly, ensuring continuous improvement and alignment with goals. Promote Cross-Skilling and Process Verification: Ensure team members are cross-trained and processes are periodically reviewed to maintain a flexible and skilled resource pool. Cascade Leadership Directives: Ensure senior leadership directives are effectively communicated, understood, and executed across teams. Facilitate Task Delegation and Issue Resolution : Hold regular meetings to discuss task assignments, address challenges, and review progress. Focus on Staff Retention and Development: Guide team members through career mapping and development, promoting growth and reducing attrition. Champion Organizational Policies and Compliance : Advocate for and adhere to company policies, ensuring compliance with all procedures, including information security. Ensure Timely Delivery of Client Commitments: Manage timelines effectively to ensure all client deliverables are met with high quality and precision. Enhance Productivity and Quality : Continuously seek opportunities to improve productivity, quality, and adherence to process metrics. Manage Client Reviews and Reporting : Prepare and present client Monthly Business Review (MBR) and Quarterly Business Review (QBR) decks, leading client calls and feedback sessions. Qualifications: 12-15 years of experience in Operations, withexperience in handling a team of minimum of 100+ team members Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritize work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Willingness to travel, if required. Industry certifications or relevant educational background. Educational Qualifications: Graduate/PG

The AI Data Platform Manager plays a crucial role in optimizing data platforms that drive business objectives by bridging business analysis, operational teams, and AI engineering. This role involves collaborating with various stakeholders to ensure that data platform administration and configuration align with organizational goals. Working closely with Engineering Leads, the AI Data Platform Manager focuses on maintaining high reliability and performance of data-driven AI products through efficient incident response, troubleshooting, and remediation efforts. Continuous improvement, operational excellence, and stakeholder collaboration are key aspects of this role to deliver scalable and reliable AI data platforms. Responsibilities of the AI Data Platform Manager include: - Administering, managing, and configuring ADB's AI Data Platforms to meet defined business requirements. - Collaborating with business analysis teams and business units to translate requirements into actionable platform configurations. - Partnering with Engineering Leads to align implementation plans and support operational needs. - Maintaining comprehensive documentation on platform configurations, procedures, and best practices. - Managing incident response, troubleshooting, root cause analysis, and implementing permanent fixes in collaboration with Engineering Leads. - Overseeing daily operations of AI Products and AI Data Platforms to ensure high availability and optimal performance. - Establishing and maintaining Service Level Agreements (SLAs) for platform uptime, response times, and service quality. - Monitoring platform performance, reliability, and scalability to recommend improvements aligned with business goals. - Identifying gaps in service delivery, proposing enhancements, and driving process improvements. - Facilitating regular status updates and SLA reviews with internal and external stakeholders. Requirements and Qualifications: - Bachelor's degree in Information Technology, Engineering, or related field. - Proven experience in data platform management, preferably with AI or machine learning platforms. - Strong understanding of business analysis and translating business requirements into technical configurations. - Experience in incident response, troubleshooting, and root cause analysis in a data platform environment. - Familiarity with establishing and maintaining SLAs for platform performance and service quality. - Excellent collaboration, communication, and problem-solving skills. - Proficiency in monitoring and optimizing platform performance, reliability, and scalability. - Strong focus on delivering quality outcomes. Soft Skills: - Exceptional problem-solving and decision-making abilities. - Excellent communication and leadership skills to guide technical discussions and mentor team members. - Strong focus on delivering quality outcomes. Work Arrangement: - Hybrid work model requiring onsite reporting three times a week. - Work schedule from 8:00 AM to 5:00 PM Manila Time. The AI Data Platform Manager will report to Kadra Saeed and collaborate closely with Engineering Leads, business units, analysts, and internal stakeholders to ensure the successful operation and optimization of AI data platforms at the Asian Development Bank.,

Job Description: You will be responsible for overseeing the performance management process by providing regular and timely feedback to the team. Handling escalations, providing support, and empowering the team to ensure tasks are completed correctly the first time will be a key part of your role. Your duties will also include managing a team of Associates, BAs, SBAs, BS, and SBSs who are responsible for the end-to-end processing of employee benefits on Client platforms. This will involve making high-judgment decisions and taking appropriate actions based on established processes and tools. In addition, you will need to adhere to business management routines such as 1-1s, team meetings, and daily huddles. Providing leadership and administrative support to the team to achieve and improve service levels based on forecast and capacity will be essential. You will be required to implement best practices to maintain and exceed productivity and quality service level agreements. Leading end-to-end projects, including automation and process improvement initiatives, will also be part of your responsibilities. Furthermore, you should demonstrate strong networking capabilities and build positive relationships with stakeholders. Analyzing quality audit reports, suggesting process improvements, and conducting resource planning and forecasting will also be vital aspects of your role. Driving practice level initiatives within your team, achieving efficiencies through cross-utilization and training, and formulating strategies to meet team goals are additional responsibilities. You will also be responsible for tracking and managing the team's service level agreements and coordinating with the Senior Benefits Manager for any team challenges. Moreover, you will be tasked with ensuring training penetration in the team, managing associate engagement, and ensuring all work products adhere to Milliman's peer review and risk level guidelines. Required Skills & Attributes: - Excellent verbal and written communication skills - Strong logical, analytical, and problem-solving skills - Ability to train, develop, mentor, and motivate teams in a challenging environment - Ability to provide and receive feedback effectively Required Skills and Qualifications: - 10+ years of relevant experience in employee benefits - Minimum 5-7 years of people management experience - Bachelors/Masters degree in any discipline Preferred Skills and Qualifications: - High integrity and discretion to maintain the confidentiality of sensitive client data - Certifications in US Benefits would be an added advantage - Ability to plan, prioritize tasks, and delegate when necessary - Excellent time management skills with a proven ability to meet deadlines - Team player who actively contributes to group tasks and goals - Change Management Skills,

An experienced consulting professional with a strong background in solutions, industry best practices, and various business processes or technology designs within a product/technology family. You will work independently to deliver high-quality work products for engagements, performing diverse and complex duties that require independent judgment. Your main responsibility will be implementing Oracle products and technology to meet customer requirements while applying Oracle methodology, company procedures, and leading practices. As an Automation Engineer for Infrastructure Support, you must have expertise in Java, AppDynamics, Monitoring, and PLSQL. A Bachelor's degree in computer science engineering or a related field is required, along with experience in SLA management, production critical issue monitoring, escalation, and resolution. Additionally, exposure to ServiceNow Portal and organizational change procedures is preferred. Your responsibilities will include: - Possessing over 6 years of experience in Java development, process automation, application health monitoring tools, and DevOps - Leading troubleshooting efforts during production - Coordinating stability efforts with Development and the program team to ensure expected application performance levels are achieved - Leveraging existing products/functionality and promoting reuse - Collaborating with team engineers to enhance technology and consistently apply standard processes - Working closely with team members to share responsibility for overall commitments - Collaborating with data engineers, business users, project managers, and other engineers to develop effective solutions - Participating in local meetups to gain and share knowledge About Us: Oracle is a global leader in cloud solutions, utilizing cutting-edge technology to address current challenges. We believe true innovation is fueled by diverse perspectives, abilities, and backgrounds. Our commitment to inclusivity drives us to expand our workforce with diverse insights and perspectives, collaborating with industry leaders in various sectors. With over 40 years of experience, we continue to thrive through integrity and innovation. Oracle offers global opportunities that prioritize work-life balance and a competitive suite of employee benefits. We value our employees" well-being by providing flexible medical, life insurance, and retirement options, along with encouraging community involvement through volunteer programs. We are dedicated to integrating people with disabilities at all employment stages. If you need accessibility assistance or accommodation due to a disability, please contact us at +1 888 404 2494, option one. Disclaimer: As a United States Affirmative Action Employer, we are committed to diversity and inclusion across all aspects of our organization.,

The ideal candidate for this position should have a Bachelor's degree in computer science engineering or a related field, or equivalent work experience. Experience in SLA management and Prod critical issues monitoring, escalation, and resolution is required. Exposure in ServiceNow Portal and organizational change procedures is beneficial. Familiarity with Oracle methodology, company procedures, and leading practices is expected at this career level (IC3). Responsibilities for this role include ensuring that expected application performance levels are achieved by coordinating stability efforts with Development and the program team. The candidate should leverage existing products/functionality and promote reuse, work alongside other engineers to elevate technology, and consistently apply standard processes. Collaboration with team members from various functions is essential to take shared responsibility for the team's commitments, achieve elegant solutions, and apply local meetups to gain insights. About Us: Oracle, a world leader in cloud solutions, utilizes tomorrow's technology to address today's problems. Diversity and inclusion are at the core of our innovation, promoting diverse perspectives and various abilities and backgrounds. We value every voice, inspiring us to surpass previous achievements. With more than 40 years of experience, we continue to thrive by maintaining integrity and partnering with industry leaders across sectors. Oracle fosters an inclusive workforce and global opportunities where work-life balance flourishes. We provide a competitive suite of employee benefits designed with principles of parity and consistency. Our people-first approach includes flexible medical, life insurance, and retirement options, along with volunteer programs for community engagement. We are committed to including individuals with disabilities in all stages of the employment process. If you require accessibility assistance or accommodation for a disability, please contact us at +1 888 404 2494, option one. Disclaimer: Oracle is an equal opportunity employer in the United States and is committed to affirmative action.,

You will be responsible for effectively planning, monitoring, coordinating, and communicating all aspects of the project to ensure timely delivery within budget and achieving the desired outcomes aligned with the objective. You will coordinate the overall implementation of projects and day-to-day management, as well as manage a team of internal and external SAP S4 HANA implementation experts. Providing strategic direction, coordinating, and supervising all activities of the project plan will be a key aspect of your role. Additionally, you will be responsible for managing and coordinating the project management team with internal stakeholders, supervising the activities of Implementing Consultants/Technical Services Providers to ensure effective project delivery, and leading internal experts to drive project activities. Assigning tasks to internal teams, assisting with schedule management, and overseeing project management and procurement management to mitigate delays and ensure timely completion of projects will also be part of your responsibilities. As the point of contact, you will communicate project status with management, analyze risks and opportunities related to project work, and ensure successful project outcomes. Key success measures include preparing detailed RFP for S4 Hana implementation project, coordinating with stakeholders to obtain sign-off on expectations, defining implementation partner selection criteria, evaluating vendors, defining SOW & MSA document, and successfully transitioning into BAU post-implementation. Your skills should include hands-on experience in the entire project lifecycle for SAP S4 HANA, proven track record in delivering projects on time and within budget, experience in running project meetings, effective leadership and team management abilities, client and executive-facing skills, strong written and verbal communication skills, and detail-oriented and analytical mindset.,

As a part of the team at WNS (Holdings) Limited, you will be responsible for reviewing existing processes to identify design gaps and propose innovative solutions. Your role will involve designing new controls, preparing risk and control matrices, and remedying control gaps within processes. Additionally, you will be tasked with documenting current processes, designing new ones, and conducting periodic audits to ensure control effectiveness. In this position, you will collaborate with internal and external audit teams, showcasing your expertise in financial products such as Fixed Asset, Revenue Expenditure, and Capital Expenditure. Your responsibilities will include maintaining the SLA tracker, managing checklists, and ensuring adherence to Turnaround Time (TAT) and Accuracy standards. Furthermore, your proficiency in designing and reviewing Standard Operating Procedures (SOPs) will be crucial to the role. We are seeking a candidate with a Bachelor of Commerce (B.Com) degree, who possesses a keen eye for process efficiencies and is enthusiastic about participating in process improvements and automation initiatives. If you are passionate about driving operational excellence and contributing to the digital transformation of businesses, we invite you to join our dynamic team at WNS.,

As a Technical Support Engineer for GOR Products, you will be responsible for efficiently handling and resolving 1st level technical issues. Your main tasks will include monitoring key KPIs and matrices for sites remotely, ensuring that no Ranger exceeds 30 minutes of elapsed time in error or processing states. It is crucial to send MLE snapshots before and at the end of each shift to maintain accurate records. Collaboration with onsite engineers is essential to help recover Rangers based on alerts in the MLE dashboard. You must ensure timely and effective actions based on priority and severity for each ticket, adhering to committed SLA's. Following ticketing SOP's and generating tickets with all relevant technical details captured is necessary for tracking and resolving issues efficiently. Furthermore, adherence to the internal escalation matrix, capturing site-specific technical documentation accurately, and sharing new product features with the team are crucial responsibilities. Supporting the L3 Hardware lead in developing a competent team of engineers for dedicated support is also part of your role. Your duties will involve creating and monitoring hardware components across sites, developing a framework to predict potential failures and taking preventive measures. Diagnosing and repairing equipment and systems, ensuring customer satisfaction, and reporting performance indicators and service objectives will contribute to the success of the team. Finally, reporting near misses, incidents, and areas for improvement are essential for maintaining and enhancing service quality. Your role is pivotal in ensuring smooth operations and customer satisfaction in the technical support domain.,

Job Overview: The Operations Manager will be accountable for managing and optimizing the end-to-end background verification (BGV) process. This role involves leading a high-performing operations team, ensuring timely and accurate delivery aligned with client expectations, and implementing process improvements to drive efficiency, compliance, and service excellence. The ideal candidate will possess strong execution capabilities, data-driven decision-making skills, and a proven ability to manage teams in a dynamic environment. Roles & Responsibilities: Key responsibilities include, but are not limited to: Lead and manage a team of up to 50 employees in a service delivery setup. Proficient in Excel for reporting and data analysis, catering to both internal and external stakeholders. Handle Level 3 (L3) customer escalations with prompt resolution and professionalism. Stay up to date with technology trends that enhance business efficiency. Oversee operations by aligning team goals with organizational objectives and policies. Provide strong leadership and foster a culture of continuous improvement. Collaborate with senior management for strategic and operational planning. Design and execute marketing and retention strategies for customer success. Enhance operational systems, processes, and policies aligned with business goals. Ensure service delivery excellence by consistently meeting/exceeding SLAs in terms of quality and TAT. Lead initiatives for process optimization, resource utilization, cost-efficiency, and tech integration. Drive innovation through industry-specific authentication and verification solutions. Manage vendor relationships and ensure effective collaboration. Strengthen customer retention and satisfaction. Lead the service delivery team, building a high-performance and accountable culture. Ensure compliance with internal and external audit requirements. Own and document all operational SOPs. Drive team performance through training, mentoring, and regular feedback. Support management in strategic decision-making to achieve business goals. Secondary Responsibilities: Ensure strict adherence to departmental SOPs. Facilitate training for employees on newly introduced processes or systems. Adhere to all company policies and guidelines. Take on additional assignments as required. Exhibit a proactive and self-driven work approach, both independently and in team settings. Mandatory Qualification: Graduate degree in any discipline. Preferred Qualifications: Bachelors/master’s degree in business administration, Analytics, or a related field. Proven experience as a Team Leader/Manager, preferably handling enterprise clients. Experience in industries such as BGV, staffing, IT services, BFSI, or BPO. Knowledge & Experience: Strong understanding of the background verification industry. Proven ability in client relationship management and communication. Hands-on experience in operational management and process execution. Sound knowledge of the company’s offerings and service capabilities. Proficient in data interpretation, trend analysis, and actionable reporting. Skills & Abilities: Problem-Solving: Ability to identify, analyse, and resolve operational challenges efficiently. Attention to Detail: Strong focus on accuracy and thoroughness in process execution and reviews. Communication: Excellent verbal and written communication skills to collaborate across teams and with stakeholders. Technical Proficiency: Adept in tools for process mapping, project tracking, and data analysis. Adaptability & Teamwork: Resilient under pressure, adaptable to shifting priorities, and a strong team collaborator. Analytical mindset with the ability to translate data into insights for improvement. Capable of working on multiple projects simultaneously with clarity and efficiency.

The ideal candidate for this position should have 3-5 years of relevant experience in SAP Production Planning and Execution, and Quality Management. Having a minimum of 3-4 Support project experiences and at least 1 end-to-end implementation would be an advantage. It is essential to possess detailed knowledge and hands-on experience in the configuration of Production execution, Planning, Quality Management, Bill of Materials, Variant Configuration, Router, etc. Knowledge of Product costing would be a plus. In addition to technical expertise, the candidate should have excellent written and verbal communication skills, as well as strong interpersonal abilities. The role requires the capacity to create solution briefs and effectively communicate the end-to-end process design to C-level executives and Business Users. Familiarity with Shop Floor systems/processes, PP knowledge related to Discrete manufacturing and REM is necessary. Experience with PP-Recipe management, QM integration to Sample Management, and configuration experience in SAP PP QM modules with S4 HANA version 1809 or later is preferred. Cross-application skills with other SAP modules and experience in ticket categorization, ticket response, SLA management, etc., will be advantageous. The job type includes Full-time, Permanent, as well as Contractual/Temporary options with a fixed shift schedule. The work location is in person. Immediate joiners are encouraged to contact directly at 8805026120 or send their CV to recruiter@hitechitspl.com.,

As a Cloud Managed Services Engineer (L2) at NTT DATA, you will be responsible for providing a managed service to clients, ensuring the operational continuity of their Cloud infrastructure. Your role involves proactively monitoring, investigating, and resolving cloud-based incidents, service requests, and alerts to maintain client satisfaction within service level agreements. Your primary objective will be to review client requests or tickets, applying your technical expertise to resolve them efficiently. You will provide second-line support for incidents and requests of medium complexity, focusing on the smooth operation and optimization of clients" cloud infrastructure and services. Additionally, you may contribute to project work when required. Key Responsibilities: - Monitor work queues proactively and resolve incidents/requests within agreed SLAs. - Update tickets with resolution tasks performed and log incidents promptly. - Provide second-level support, identify root causes of incidents, and communicate effectively with teams and clients. - Execute changes, escalate tickets when necessary, and collaborate with automation teams for task optimization. - Coach Service Desk and L1 teams, establish monitoring for client infrastructure, and contribute to change management processes. - Produce trend analysis reports, identify areas for automation, and contribute to project work as needed. - Implement Disaster Recovery functions and tests, and perform any other related tasks as required. Knowledge and Attributes: - Effective communication and adaptability across different cultures. - Strong planning skills, positive work attitude, and ability to thrive under pressure. - Active listening techniques, adaptability, and client-focused interactions. - Bachelor's degree in Information Technology/Computing or equivalent work experience. - Relevant certifications like Microsoft Certified: Azure Administrator Associate, AWS Certified: Solutions Architect Associate, etc. - Moderate level of managed services experience and ticketing tool knowledge. - Experience in managing platforms such as Windows/Linux Server Administration, Virtualization, etc. Workplace Type: - On-site Working NTT DATA is an Equal Opportunity Employer, promoting diversity and inclusion in the workplace. Join us to grow your career and make a difference in the world of cloud infrastructure management.,

Operations Manager (Female Only) Exp- 10+ Years (3+ Years as Operations DM/Mgr/Ops Mgr) Loc- Gurgaon || UK Shifts Pkg- 23 LPA Nancy 8586914964 Nancy.imaginators7@gmail./com Required Candidate profile Should have international voice process exp. Should have handled 100+ FTE's. Should have 3+ years on paper exp as Deputy Manager/Manager/ Sr Manager/ Operations Manager.

Greetings From Prochant !!! Opening For Senior Manager RCM - CHN Key Responsibilities and Duties: As a Manager you are responsible for several areas that are key to success for the Prochant, an outsourced billing service in the U.S. healthcare industry. In this role, you are accountable to Directors and ensure production and quality targets are met as per company requirement, you main responsibilities would include overseeing and optimizing the processes related to the organization's revenue generation. This involves managing the entire revenue cycle, from patient registration and billing to claims processing and collections. Required Skills: Should have minimum 15+ years of experience in RCM process Minimum 5 years in leadership experience Should have experience in End to end RCM process Flexible to work in night shift Overall responsibility for Monitoring all process ( cash, billing, transmission, correspondence, MIS, support, Medicare audit process, AR process, EV/ PA) Responsibilities Supervising RCM team: Leading and guiding a team of RCM specialists, ensuring they adhere to best practices and achieve performance targets. Revenue Optimization: Implementing strategies to improve the revenue cycle efficiency, minimize denials, and increase revenue collection. Data Analysis: Analyzing financial data and performance metrics to identify trends, bottlenecks, and areas for improvement. Process Improvement: Identifying opportunities to streamline revenue cycle processes, reduce costs, and enhance overall operational efficiency. Staff Training: Providing ongoing training and development for RCM staff to stay updated with industry changes and best practices. Reporting: Preparing regular reports on revenue cycle performance and presenting findings to higher management. Collaboration: Working closely with other departments like finance, billing, and clinical teams to ensure seamless coordination and communication. Compliance and Audit: Ensuring adherence to relevant laws, regulations, and internal policies during the revenue cycle process. Technology Integration: Implementing and leveraging RCM software and tools to optimize workflows and enhance revenue cycle performance. Benefits: Salary & Appraisal - Best in Industry Excellent learning platform with great opportunity to build career in Medical Billing Quarterly Rewards & Recognition Program Dinner for Night Shift Upfront Leave Credit Only 5 days working (Monday to Friday) No of openings : 2 Mode Of Interview : Zoom / Teams Contact Person : Abdul Wahab Interested candidates call / whats app to 8248165076 or share your updated CV to Abdulwahab@prochant.com

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have a strong background in process management and excellent leadership skills. Roles and Responsibility Manage and implement new processes and procedures to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes. Job Requirements Proven experience as a Process Manager or similar role. Strong understanding of process management principles and methodologies. Excellent communication, leadership, and problem-solving skills. Ability to analyze complex data sets and make informed decisions. Experience with process improvement tools and techniques. Strong attention to detail and organizational skills.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have a strong background in process management and excellent leadership skills. Roles and Responsibility Manage and implement new processes and procedures to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes. Job Requirements Proven experience as a Process Manager or similar role. Strong understanding of process management principles and methodologies. Excellent communication, leadership, and problem-solving skills. Ability to analyze complex data sets and make informed decisions. Experience with process improvement tools and techniques. Strong attention to detail and organizational skills.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have a strong background in process management and excellent leadership skills. Roles and Responsibility Manage and implement new processes and procedures to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes. Job Requirements Proven experience as a Process Manager or similar role. Strong understanding of process management principles and methodologies. Excellent communication, leadership, and problem-solving skills. Ability to analyze complex data sets and make informed decisions. Experience with process improvement tools and techniques. Strong attention to detail and organizational skills.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., with 6-8 years of experience in the IT Services & Consulting industry. The ideal candidate will have a strong background in process management and excellent leadership skills. Roles and Responsibility Manage and implement new processes and procedures to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes or improvements. Job Requirements Proven experience as a Process Manager or similar role. Strong understanding of process management principles and methodologies. Excellent communication, leadership, and problem-solving skills. Ability to analyze complex data sets and make informed decisions. Experience with process improvement tools and techniques. Strong attention to detail and ability to prioritize tasks effectively.