5855 Sla Management Jobs - Page 2

PMO Finance - 4+ Years - Gurugram - (Immediate Joiner) Are you a finance professional who enjoys working at the intersection of financial planning, invoicing, forecasting, and stakeholder management ? This is an excellent opportunity to join a global analytics leader where you will play a critical PMOFinance role , supporting leadership through accurate financial insights, robust governance, and end-to-end financial coordination across large programs. Location: Gurgaon (Hybrid) Your Future Employer: Global leader in operations management and analytics, helping organizations enhance growth, manage risk, and improve profitability through data-driven insights. With a strong global footprint and...

About The Role Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : Business Requirements Analysis Good to have skills : A&D Commercial AerospaceMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Process Architect, you will engage in the analysis and design of innovative...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Quality Assurance Consultant Do - Support process excellence initiatives and drive improvement projects. - Drive benchmarking and best practices deployment across accounts. - Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT/PCSAT risks. - Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. - Drive projects to improve and maintain the profitability of the process. - Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors. - Drive standardization practices on the floor and ensure strict compliance in internal and client defined pr...

Do - Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly - Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone - Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer - Maintain broad knowledge of client products and/or services - Offer additional products and/or services as needed - Prepare complete and accurate work including appropriately notating accounts as required - Track, document and retrieve information in call tracking database - Ensure service delivered to our customer meets contract...

The service team leader would manage a team of rider support associates in a voice-based call center environment. TL would deliver on team KPIs, SLAs & parameters like shrinkage & attrition. TL would also act as a coach & mentor for the team. Required Candidate profile E-commerce, Blinkit, Zomato, Swiggy - TL experienced will be preferred

The Service Engineer will be responsible for operation, maintenance, troubleshooting, and performance optimization of Waste Water Treatment Plants (STP/ETP/WTP), ensuring compliance with process standards, safety norms, and client requirements. Key Responsibilities Operate and maintain STP/ETP/WTP systems as per SOPs and process guidelines Monitor plant performance parameters and ensure treated water quality meets regulatory norms Carry out routine inspections, preventive maintenance, and breakdown maintenance of equipment Troubleshoot process, mechanical, electrical, and instrumentation issues Coordinate with HO technical team for complex troubleshooting and process optimization Maintain da...

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world??s most?innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they?provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are?the same. Your Role Total Experience12-14 Years Only Location Mumbai Only Key Responsibilities: SLA Management ?? Define, monitor, and ensure compliance with service level agreements; conduct reviews and...

Immediate Hiring for Team Leader Location-:Noida Shift-: US shift Min 2 Yrs Exp as TL in International BPO Performance Management, Attrition and Shrinkage Call@9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Sal Upto 8 LPA in Noida Exp of Back office or P&C or Collections in International BPO. AP/AR /OTC / Content Moderation Exp is NOT suitable for this role Call@9205503253 / 9953262467 Perks and benefits One side cab drop

Roles and Responsibilities Hiring for Team Leader in Collection DRA Certified. Manage a team responsible for collections, focusing on credit card collection and debt recovery. Oversee daily operations, ensuring timely completion of tasks and meeting performance targets. Develop strategies to reduce attrition rates through effective people management skills. Monitor KPIs such as AHT, CSAT, and KPI reporting to identify areas for improvement. Ensure compliance with DRA certification requirements. Desired Candidate Profile 2-7 years of experience in BPO/Call Centre environment with expertise in collections process. Strong understanding of tele collection techniques and debt recovery methods. Ex...

About Loadshare: LoadShare is one of India’s most innovative and resilient logistics platforms, transforming how goods move across the country. Founded in 2017, we’ve grown to become a pan-India, multi-category last-mile network with a unique presence in both Tier 1 metros and deep Tier 2/3 towns. What sets us apart: Scale with depth: We handle ~400K deliveries/day across food, e-commerce (B2C), B2B retail, and digital commerce, powered by a 20,000+ rider network. Strong financials, stronger ambition: With 430 Cr in FY25 revenue and support from global investors (Tiger Global, Matrix, BII, Stellaris, BeeNext), we have a long runway and a path to profitability. Dual-engine model: We not only ...

Company - Rohan Builders & Developers Pvt Ltd. Job Title: Senior Manager IT & Digital Initiatives (Project Manager) Job Purpose To lead end-to-end execution of internal digital initiatives, managing day-to-day operations, and aligning technology with business needs. The role requires a techno-functional leader with experience across enterprise systems like ERP, CRM, BI, and digital transformation programs to ensure smooth operations and strategic execution. Key Responsibilities- Lead IT operations across ERP, CRM, internal tools, and web systems. Oversee task execution, development workflows, and bug resolution. Ensure timely delivery, system reliability, and adherence to SLAs. Own and deliv...

Join us as a Customer Service & Operations Credit Analyst Well look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs Youll be liaising with customers and businesses to accurately collect information in order to solve their queries Youll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis We're offering this role at senior analyst level What you'll do As a Customer Service & Operations Credit Analyst, youll be responding to queries from customers promptly and tactfully within our SLAs. Were looking for someone with strong interpersonal skills to listen to our c...

As a Carrier & Vendor Performance Manager, your primary responsibility will be managing carrier and vendor performance review meetings. You will support executives and management with highly escalated cases and engage carrier personnel when necessary to drive towards resolution. Your role will also involve identifying and analyzing relationships and trends in data to enhance carrier performance. Additionally, you will be implementing corrective actions and service improvement plans while recording and tracking improvement initiatives. - Manage carrier and vendor performance review meetings - Support executives and management with escalated cases - Engage carrier personnel to drive towards re...

**Job Description:** You will be responsible for managing the overall performance of the team to ensure that the SLA targets are consistently met. **Key Responsibilities:** - Monitor team performance closely - Implement strategies to improve team efficiency and productivity - Identify areas of improvement and provide necessary training or support to team members - Collaborate with other departments to ensure smooth operations and alignment with company goals **Qualifications Required:** - Strong leadership and communication skills - Prior experience in team management or similar role - Ability to analyze data and make informed decisions - Understanding of SLA targets and how to meet them eff...

As an Inbound Sales Management Senior Analyst at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide optimal solutions. Your role will involve closing faults and complaints within SLAs, contributing to the transformation of customer support into a value-generating service. Key Responsibilities: - Record, diagnose, troubleshoot, resolve, or assign incidents and service requests for non-voice interactions like email, web, and chat - Manage unplanned interruptions to restore normal service operations promptly - Analyze and solve increasingly complex problems - Interact with peers within Accentur...

Role Overview: Embark on a transformative journey with SwaaS, where innovation meets opportunity. Explore thrilling career prospects at the cutting edge of technology. Join our dynamic team, dedicated to shaping the future of IT. At SwaaS, we offer more than just jobs; we provide a platform for growth, collaboration, and impactful contributions. Discover a workplace where your aspirations align with limitless possibilities. Your journey towards a rewarding career in technology begins here, with SwaaS as your guide. Key Responsibilities: - 3+ years of experience in ServiceNow configuration and administration with expertise in ITSM & CSM modules. - Strong experience in CMDB management and disc...

As a ZICC TRM Operations Coordinator at Zoetis India Capability Center (ZICC) in Hyderabad, your role is crucial in coordinating a team of 25+ support analysts within the Technology Risk Management (TRM) function. Your responsibilities include managing shift rosters, tracking team activities, implementing process improvements, monitoring SLAs, and facilitating knowledge transition sessions. You will collaborate with various teams to ensure seamless operations across core TRM areas and drive process improvements through automation and self-service tools. **Key Responsibilities:** - **Resource Shift Management:** - Create, maintain, and optimize shift rosters for a 25+ member team supporting 2...

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About ISS: ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable delivered to high standards by people who care. ISS Facility Services India Private Limited, headquartered in Mumbai, a subsidiary of the Denmark-based global facility management services and workplace experiences leader ISS A/S (ISS Group) is present in more than 30 countries. ISS started its operations in India in 2005 and has grown to more than 41,000 employees. We leverage our unique self-delivery model of Integrated Facility Management (IFM), high standards of compliance, health ...

Leading BPO in Bengaluru & Hyderabad Hiring For Team Leader/Assistant Manager International Voice Process- US/UK Banking CTC UPTO 8.5 LPA Require min 1 Year as Team Leader Experience in International BPO in US/UK Banking Process //Credit Card Process Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervisio...

Job Purpose dnata is more than a global air and travel services provider We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services Our purpose is clear: to deliver on the promises our customers make We are powered by a bold vision to be the worlds most admired air and travel services provider, which guides our strategy, culture, and every role across our teams Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking At dnata, we foster diversity, nurture ambition, and celebrate achievement If you're ins...

Colgate-Palmolive is looking for Associate Team Lead, Controls & Compliance to join our team Roles and Responsibility Develop and implement effective controls and compliance strategies to ensure regulatory adherence. Collaborate with cross-functional teams to identify and mitigate risks. Conduct audits and reviews to ensure compliance with industry standards. Provide training and guidance on compliance policies and procedures. Analyze data and reports to identify trends and areas for improvement. Develop and maintain relationships with external auditors and regulatory bodies. Job Requirements Strong knowledge of compliance regulations and industry standards. Excellent analytical and problem-...

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