Job Summary: The Facility Manager is responsible for overseeing the day-to-day operations, maintenance, and services of a specific facility to ensure it is safe, efficient, and well-maintained. The role ensures the smooth functioning of building systems, compliance with safety standards, and effective vendor management. Key Responsibilities: Manage the overall operations of the facility including security, housekeeping, maintenance, and vendor coordination. Supervise on-site staff and third-party service providers. Ensure all health, safety, and environmental standards are met and maintained. Develop and manage facility budgets, cost tracking, and efficiency improvements. Planning, developing, and coordinating a program of planned, preventive maintenance for site workforce & building equipment. Overseeing the maintenance and control of facilities management records Overseeing the office equipment inventory, rental, repair, and maintenance Coordinates building security and regular maintenance and repair services. Coordinating with various vendors. Preparing MIS on a monthly basis (MMR'/QBR’s). Overseeing the office services needed to support department operations Implementing Efficiency Standards Maintain discipline and quality of work by all staff Responsible for overall safety and security at site. Coordinate with Regional Ops manager. Act as a SPOC for client & Regional office of ISS. Briefs / Guides and Mentors the supervisory and managerial staff below him. An exemplary team leader with strong team building and sustaining skills. Knowledge of statutory compliance. Show more Show less

About ISS ISS provides high quality facility services which includes facilities management; cleaning & hygiene services; maintenance and building services; catering; security; landscaping and a wide range of other tailor-made services for customers throughout the Public and Private Sectors. The customer's account is a high-profile global account for ISS and part of the delivery involves dedicated environmental management across the five regions: UK, EMEA, APAC, India and the Americas. The ISS Group was founded in Copenhagen, Denmark in 1901 and has grown to become one of the world's leading Facility Services companies with presence in over 30 countries. ISS, today, is the world's fourth largest private employer serving thousands of both public and private sector customers. ISS India has been operating since 2005 and has grown to over 35,000 employees. With over 1,000+ clients, managing 180 million square feet of blue- chip facilities, serving over 750k+ meals per day, securing and guarding over 2500 facilities, we have a presence in 150+ cities across 21 States. ISS India is today a significant player in the Facility Management & Professional Services industry in India. Roles and responsibilities ⮚ Assist / undertake various audits including BIS, Control / Non-key control checks, OSHAS, ISO, Fire, Energy, Risk & Governance (Internal / External). ⮚ Procurement board documents preparations and submissions on monthly basis. ⮚ Capital investment planning, engagements and executions ⮚ Owning various Project Transitions / Expansions / restacks. ⮚ Managing / updating complete asset register. Global Change notes procedure for replacement & frequencies amendments to be followed. ⮚ Major activity w.r.t Annual power down once a year. The activity requires scheduling/ planning/ engaging with around 40 Barclays’ user groups, preparing power down presentations, follow up meetings and approval. Engaging with all the associated contractor partner, landlord teams & risk assessment. Post power down / Postmortem report submission & auctioning. ⮚ Reporting change request and out of line incidents to stake holders for acceptance on weekly basis. ⮚ Post PPM, the audit to check the authenticity of carried out PPMs and uploading of document in field flex/Tririga being carried out in the subsequent month. Around 200 PPM activities being audited on a monthly basis. ⮚ Updating & managing risks. The document to be updated as and when required. ⮚ Engagements with all the contractor partners and landlords on quarterly basis. ⮚ Carry out various Global environmental initiatives, including Earth hour etc. This event requires proper planning, engagements with respective stakeholders and execution. ⮚ Calculations & Submissions of fugitive emission counts on yearly basis for the location. ⮚ Updating & uploading various reports & presentations on share drive, including Load management / interim load management, utility costs, toolbox, contracts management, critical spares inventory, incidents, Risks, MRMs, ECRs, Cube reporting, contacts update, Building portfolio & SOP/ EOP etc. ⮚ Planning major activities and engaging with all the stakeholders to agree on dates and plans. ⮚ Preparing & filing all the Statutory documents w.r.t Engineering & Environment. ⮚ WAR (Weekly Activity Call) with regional team and follow-up with regional team for acceptance the change request ⮚ Operation assurance call with client & Engineering head for site related issues. ⮚ Walk around on facility on weekly basis to follow SOS initiative as an energy saving measure and follow-up with LL for various kinds of statutory compliance documents. Show more Show less

About ISS: ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care. ISS Facility Services India Private Limited, headquartered in Mumbai, a subsidiary of the Denmark-based global facility management services and workplace experiences leader ISS A/S (ISS Group) is present in more than 30 countries. ISS started its operations in India in 2005 and has grown to more than 41,000 employees. We leverage our unique self-delivery model of Integrated Facility Management (IFM), high standards of compliance, health and safety, and ability to enhance brand reputation to create a huge difference in the market. We use a combination of data, insights, technology and service excellence to deliver experiences at offices, factories, airports, hospitals, etc. across the country. Our customers choose us because we create, manage and maintain environments that make life easier, more productive and enjoyable. Great Place to Work® has ranked ISS India for 4th consecutive year of recognition. ISS India has climbed to the 7th position in 2024 and our 3rd time in the coveted TOP 10, reaffirming our dedication to nurturing a High-trust, High-Performance culture. Job Summary: The Assistant General Manager – Workplace Technology leads the strategic planning, implementation, and operations of workplace technologies across India campuses. This includes ownership of key technology programs, commercial management, vendor governance, and budget oversight. The role is critical to delivering a seamless, tech-enabled colleague experience aligned with the firm’s workplace transformation agenda. Key Responsibilities: 1. Workplace Technology Projects: Lead planning and implementation of workplace technology programs including: Digital food ordering platform Workplace app integrations for colleague services Smart Lockers and Meeting Room Panel deployments Occupancy Sensor installations and data analytics enablement Manage full project lifecycle – from requirement gathering and solution design to UAT, go-live, and handover. Liaise with global tech teams, and site facilities for phased rollouts (e.g., Pune, Chennai, Mumbai, Noida). 2. Commercial & Vendor Management: Manage vendor relationships for hardware, software, and service components across workplace tech solutions. Support sourcing and procurement processes, including RFPs, vendor due diligence, and commercials review. Drive contract compliance, service delivery monitoring, and issue escalation with partners like ISS and third-party integrators. 3. Budget & Financial Management: Own the workplace technology budget for India – including annual planning, forecasting, and cost control. Provide justifications for new investments (e.g., junior resource cost in Chennai or hardware expansion) and track spend against approved budgets. Support business case preparation and governance submissions for new initiatives. 4. Stakeholder Engagement: Act as technology lead for CRES and bridge between Facilities, Security, HR, and global Workplace Tech teams. Conduct site walks, technology briefings, and hands-on sessions (e.g., with GTT teams, change champions). Drive colleague engagement and adoption through structured communications and feedback mechanisms. 5. Operations & Governance: Ensure operational uptime of deployed systems, manage SLAs, and coordinate ticket resolution with ISS and internal IT. Maintain SOPs, deployment trackers, asset logs, and user guides. Enforce adherence to compliance, security, and data privacy requirements for all solutions. 6. Innovation & Insights: Monitor workplace tech trends and propose enhancements aligned with hybrid work and digital enablement strategies. Utilize sensor and app-based data to recommend usage optimization, space planning, and tech upgrades. Required Skills and Experience: 8–12 years in workplace technology, smart buildings, CRE tech, or IT project delivery roles. Experience delivering large-scale, multi-site projects with cross-functional teams and external vendors. Sound knowledge of digital workplace platforms, IoT, and automation technologies. Strong commercial acumen and prior ownership of vendor contracts and technology budgets. Excellent communication, stakeholder engagement, and project governance skills. Educational Qualifications: Bachelor’s degree in Engineering, Information Technology, or related discipline (required) Certifications in PMP, PRINCE2, ITIL, or Agile (preferred) Show more Show less

ISS is a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive, and enjoyable – delivered to high standards by people who care. The ISS Group was founded in Copenhagen, Denmark in 1901 and has grown to become one of the world's leading Facility Services companies with presence in over 30 countries across Europe, Asia, North America, Latin America and Pacific. ISS, today, is the world’s fourth largest private employer serving thousands of both public and private sector customers. As a global company with a heritage of fairness, equality, and inclusion, we empower all our people to deal with problems and opportunities when they arise. From our origins in 1901, we have been a people organisation with a strong belief that individuals who work together make a difference. We know that when we get things right, it enhances lives and makes the world work better – and that is what drives us. ISS India has been operating since 2005 and has grown to over 40,000 employees. With over 1,000+ clients, managing 180 million square feet of blue-chip facilities, serving over 750k+ meals per day, securing and guarding over 2500 facilities, we have a presence in 150+ cities across 21 States. ISS India is today a significant player in the Facility Management & Professional Services industry in India. ISS India has been ranked 6th amongst India’s Best Companies to work for 2022 by The Great Place to Work Institute. ISS India is also honored for the 2nd year in a row for its High-Trust High-Performance culture by The Great Place to Work Institute. Know more about ISS on http://www.in.issworld.com/ Role: Senior Manager/AGM-Business Development Purpose: The incumbent would be responsible for managing sales for assigned region at ISS and would be strategically driving the sales team to achieve the targeted sales revenue and generate new businesses for ISS India. Key Responsibilities: Acquiring new clients through sales initiatives; mining and converting competitors’ accounts Responsible for developing existing account for ISS Building and maintaining healthy business relations with all the clients and ensuring maximum customer satisfaction by achieving delivery and quality norms Responsible for handling Corporate Accounts for Key clients of ISS Facility Services Responsible for churning competition accounts while negotiating wise commercial deal resulting into profitable means Handling client escalations for resolving critical issues and ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels Communicating the client’s goals and representing the client’s interests to the team Ensuring the organization's goals and objectives are achieved by means of attracting new accounts and maintaining existing accounts emphasizing on relationship for long term Identify & implement Systems & Processes aimed at improving Customer Service levels & Standards Preparation of Presentation and Monthly MIS Should have knowledge of client mapping, tender processing and coasting Customer Retention & seeking improvement in procedures and services to create more efficient and cost effective operations Desired Skills: Functional Skills Good negotiating & presentation skills Strong in lead management and follow-ups Strong network in the market Generic Skills: A demonstrated ability to work independently and make decisions based on existing policy/procedure Ability to communicate effectively both verbally and by email Highly organized, detail oriented and accurate Ability to prioritize work, meet deadlines and targets Why join ISS? At ISS, we offer you a challenging and exciting career in an ambitious working environment characterized by high pace and drive. We have an open culture founded on professionalism at all levels. Career options are endless. We are a global company with opportunities across borders and areas of expertise. Whatever role you hope to play, your next home may be here! Come align with your passions and do the best work of your career, at ISS. ISS is an Affirmative Action and Equal Opportunity Employer that promotes a diverse workplace. Show more Show less

Experience Required : 5- 8 Years Safety & Compliance : Risk analysis of services provided for facility management or operations management and keeping track of various QMS, EHS & OHS objectives. Providing data and inputs for updating the risk registers. Coordinating & submitting RCA for various incidents. Implementing risk mitigation plans. To ensure that security norms are not violated while taking vendor personals around in premises. for maintenance activities. Work permit is followed for high risk & non-routine jobs. To ensure that all safety measures/procedures are followed while working on the equipments. To report safety observations and incidents to AFM and Building Manager. To stop unauthorized, unsafe and without work permit works in the premise & report. To ensure no unauthorized person enters in the Chiller room/utility areas. Qualification : ITI (RAC, Electrician, Wireman) 07 to 08 yrs of experience, Diploma (Electrical, Instrumentation, Mechanical) 3 to 5 yrs of experience B.E. Electrical, Instrumentation, Mechanical) - 3 yrs of experience in Technical Facility Management or Operations Management Technical Skills : Sound Technical Knowledge on 22KV/ 11KV Electrical Setup, HT /LT DG sets, HVAC systems High Capacity chillers (more than 1000TR capacity), High Capacity UPS system, Precision Airconditioning System, Power Supply systems, Safety and fire security systems, BMS (Building Management Systems). Skills, Attributes & Abilities Vendor management, Best Maintenance Practices, Team Building, Self & Team motivation, Analytical Skills, Good Verbal and Written Communication Skills, site MIS Exposure on ISO 9001, ISO 14001, OHSAS 18001 Standards related to facility management operations and compliances required for building operations & maintenance like Consents to operate, DG returns, Annual Electrical Inspection, Annual Electrical Maintenance, Lift licenses, liasoning with power supplier etc Role and Responsibility : ■ Participate in daily briefing at morning. ■ Monthly operation plan by assigning resources for respective jobs, maintaining track of scheduled activities for the month, preparation and submission of monthly MIS ■ Ensure daily, weekly, monthly checklist are filled and signed. ■ Diesel generator Day tank fuel level is at Acceptable level and Additional Stock is available. ■ Facility management of the building/s assigned to the AFM/FM includes overall operation, maintenance of all electromechanical services of the building/s ■ Coordinate with contractor for planned work activity. Coordinate for work permit. ■ Conduct JSA and Toolbox talk before starting work activity. ■ Attend the client complaints on daily basis and intimate about the status on completion. ■ Coordination with vendor for the PPM of engineering equipments ■ Make sure tools which are in use are calibrated and tested. ■ Report of incident, near miss, unsafe act, unsafe condition, Hazard BBS observation to site FSO, BM,SME Eng. ■ The AFM shall prepare annual plans of operation including PM, AMC renewal, annual shutdown maintenance, compliances submission and processing of various bills and invoices ■ Allocating resources for coordination of various AMC services as per schedule. Planning & Supervision of critical activities including checking of safety arrangements, surprise checks, issuing work permits etc ■ Planning & executing programs for energy savings, equipment efficiency improvement, implementation of various QMS, EHS & OHS initiatives and programs. Developing and maintaining documentation for QMS, EHS & OHS systems as implemented at site ■ Assisting Building Manager for driving strategic and specific programs for continuous improvement of operations to achieve desired objectives and client satisfaction ■ Attending client calls and representing Matrix in client interactions to resolve the issues within agreed timelines ■ Attending various ISO, safety, security and client audits and submission of required data, documents and information ■ Managing time & attendance, concerns and issues of site manpower to ensure smooth & efficient operations and health & hygiene of site manpower ■ Arranging & coordinating for various trainings for the site manpower and records of the same. Evaluating training needs through skill gap analysis and assuring effective ness post conducting the trainings ■ Coordinating with various service providers for times and effective service as per respective service contracts including his own office for Facility Management/ MEP/ O&M services. ■ Seeking guidance from service providers office for major issues. Arranging expertise form selfoffice for critical and important deliveries ■ Actively participate in monthly safety committee meeting. ■ Responding and participating in various emergency plans, mock drills and recording the observations for improvement

We are seeking an experienced and dynamic Transport Operations Lead to join our team as the Key Account Manager for ISS (Integrated Services Solutions). In this leadership role, you will be responsible for delivering a premium transport experience for our clients, ensuring that all operations meet the highest standards of service, efficiency, and safety. You will manage the Profit & Loss (P&L) of the account, oversee all transport operations, and drive continuous improvement through strategic planning and operational excellence. As the Key Account Manager, you will be the primary point of contact for our high-value clients, managing key relationships, setting operational goals, and leading a team to ensure the seamless execution of transport services. Your leadership will be crucial to maintaining client satisfaction, improving operational performance, and achieving financial targets. Key Responsibilities: P&L Management: Oversee and manage the Profit & Loss for the transport operations account. Develop and implement strategies to meet or exceed financial targets, optimize costs, and ensure profitability. Client Relationship Management: Serve as the primary point of contact for clients, ensuring their needs and expectations are met. Cultivate strong, long-term relationships with key stakeholders to enhance customer satisfaction and retention. Operational Leadership: Lead the day-to-day operations of transport services, including route planning, fleet management, logistics, and driver performance. Ensure adherence to schedules, safety protocols, and compliance regulations. Team Leadership: Lead, motivate, and manage a team of operational managers and staff, ensuring high levels of performance, accountability, and professional development. Provide guidance and support to ensure the team works effectively to meet operational goals. Strategic Planning & Continuous Improvement: Develop and execute strategies to improve operational efficiency, reduce costs, and enhance service delivery Quality & Compliance: Ensure all transport operations are in full compliance with industry regulations, company policies, and client-specific requirements. Maintain the highest standards of service quality and safety in all transport operations. Crisis Management & Problem Resolution: Address any operational challenges or disruptions promptly, coordinating solutions to minimize impact on service delivery and client satisfaction.

Company Description ISS Facility Services India Private Limited, headquartered in Mumbai, is a subsidiary of Denmark-based ISS A/S, a global leader in facility management. With over 45,000 employees managing 190 Mn. Sq. Ft. for 1,000+ clients, ISS offers industry-leading workplace solutions that enhance operational efficiency and customer experience. Its Integrated Facility Services (IFS) model and strong compliance create a distinct market advantage across key sectors. Role Description This is a full-time on-site Shift Engineer role located in Mumbai. The Shift Engineer will be responsible for overseeing and maintaining the technical aspects of facility operations, conducting regular equipment inspections, troubleshooting issues, and ensuring compliance with safety regulations. The Shift Engineer will also be involved in managing vendors and contractors for maintenance activities. Qualifications Mechanical or Electrical Engineering skills Experience in facility management and maintenance Knowledge of safety regulations and compliance standards Strong problem-solving and troubleshooting abilities Excellent communication and interpersonal skills Ability to work effectively in a team environment Certifications in relevant fields (e.g., HVAC, electrical systems) are a plus Minimum of a Bachelor's degree in Engineering or related field

About ISS : ISS is a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive, and enjoyable – delivered to high standards by people who care. The ISS Group was founded in Copenhagen, Denmark in 1901 and has grown to become one of the world's leading Facility Services companies with presence in over 30 countries across Europe, Asia, North America, Latin America and Pacific. ISS, today, is the world’s fourth largest private employer serving thousands of both public and private sector customers. ISS India has been operating since 2005 and has grown to over 44,000 employees. With over 1,000+ clients, managing 180 million square feet of blue-chip facilities, serving over 750k+ meals per day, securing and guarding over 2500 facilities, we have a presence in 150+ cities across 21 States. ISS India is today a significant player in the Facility Management & Professional Services industry in India. ISS India has been ranked 6th amongst India’s Best Companies to work for 2022 by The Great Place to Work Institute. ISS India is also honored for the 2nd year in a row for its High-Trust High-Performance culture by The Great Place to Work Institute. Know more about ISS on http://www.in.issworld.com/ Job Responsibilities: Bringing operational efficiency in the service deliverables and to ensure the scope of work is delivered at the expected level. Eye for detail who can direct and dictate. Ensuring the operational processes are followed for best output Managing housekeeping services and tracking/ adhering to the various HK schedules, checklists and respective 52-week calendar effectively for the property. Demonstrating leadership skill by mentoring and developing the second line under position Ensuring the customer satisfaction through Innovative cost saving methods benefiting the client directly Reduction in Operation cost year on year Effective review / assessment mechanism to assess the performance against the agreed SLAs using the operational budget judiciously to bring cost effectiveness Implement best operational practices to safeguard and increase the life span of client’s property Introducing innovative techniques for the effective management and operations of facility Coordinate resources and communicate operational priorities in response to business levels and needs. Working in conjunction with the local Management to prepare the final budget documentation plans and administer the works to ensure budget compliance MIS & SLA – Accurate MIS and SLA preparation and presentation Generating and cross verifying the invoices before submission to client and ensuring payment collections timely Driving engagement initiatives on site to ensure employee retention and effective output Ensuring that ISS staff displays a high standard of Professional behavior on sites Ensure all Code of Conduct pertaining to the customer and ISS are briefed and managed well at site Training the staff on various HSE aspects as per the guideline laid by the organization