Transport Operations Lead

Transport Operations Lead

As the Key Account Manager, you will be the primary point of contact for our high-value clients, managing key relationships, setting operational goals, and leading a team to ensure the seamless execution of transport services. Your leadership will be crucial to maintaining client satisfaction, improving operational performance, and achieving financial targets.

Key Responsibilities:

• P&L Management:

  Oversee and manage the Profit & Loss for the transport operations account. Develop and implement strategies to meet or exceed financial targets, optimize costs, and ensure profitability.

• Client Relationship Management:

  Serve as the primary point of contact for clients, ensuring their needs and expectations are met. Cultivate strong, long-term relationships with key stakeholders to enhance customer satisfaction and retention.

• Operational Leadership:

  Lead the day-to-day operations of transport services, including route planning, fleet management, logistics, and driver performance. Ensure adherence to schedules, safety protocols, and compliance regulations.

• Team Leadership:

  Lead, motivate, and manage a team of operational managers and staff, ensuring high levels of performance, accountability, and professional development. Provide guidance and support to ensure the team works effectively to meet operational goals.

• Strategic Planning & Continuous Improvement:

  Develop and execute strategies to improve operational efficiency, reduce costs, and enhance service delivery

• Quality & Compliance:

  Ensure all transport operations are in full compliance with industry regulations, company policies, and client-specific requirements. Maintain the highest standards of service quality and safety in all transport operations.

• Crisis Management & Problem Resolution:

  Address any operational challenges or disruptions promptly, coordinating solutions to minimize impact on service delivery and client satisfaction.