Transport Operations Lead

About ISS:

ISS is a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive, and enjoyable – delivered to high standards by people who care.

The ISS Group was founded in Copenhagen, Denmark in 1901 and has grown to become one of the world's leading Facility Services companies with presence in over 30 countries across Europe, Asia, North America, Latin America and Pacific. ISS, today, is the world’s fourth largest private employer serving thousands of both public and private sector customers.

ISS India has been operating since 2005 and has grown to over 44,000 employees. With over 1,000+ clients, managing 180 million square feet of blue-chip facilities, serving over 750k+ meals per day, securing and guarding over 2500 facilities, we have a presence in 150+ cities across 21 States. ISS India is today a significant player in the Facility Management & Professional Services industry in India.

ISS India has been ranked 6th amongst India’s Best Companies to work for 2022 by The Great Place to Work Institute. ISS India is also honored for the 2nd year in a row for its High-Trust High-Performance culture by The Great Place to Work Institute. Know more about ISS on http://www.in.issworld.com/

About the Role:

Transport Operations Lead

As the Transport Operations Lead, you will be the primary point of contact for our high-value clients, managing key relationships, setting operational goals, and leading a team to ensure the seamless execution of transport services. Your leadership will be crucial to maintaining client satisfaction, improving operational performance, and achieving financial targets.

Key Responsibilities:

• P&L Management:

  Oversee and manage the Profit & Loss for the transport operations account. Develop and implement strategies to meet or exceed financial targets, optimize costs, and ensure profitability.

• Client Relationship Management:

  Serve as the primary point of contact for clients, ensuring their needs and expectations are met. Cultivate strong, long-term relationships with key stakeholders to enhance customer satisfaction and retention.

• Operational Leadership:

  Lead the day-to-day operations of transport services, including route planning, fleet management, logistics, and driver performance. Ensure adherence to schedules, safety protocols, and compliance regulations.

• Team Leadership:

  Lead, motivate, and manage a team of operational managers and staff, ensuring high levels of performance, accountability, and professional development. Provide guidance and support to ensure the team works effectively to meet operational goals.

• Strategic Planning & Continuous Improvement:

  Develop and execute strategies to improve operational efficiency, reduce costs, and enhance service delivery

• Quality & Compliance:

  Ensure all transport operations are in full compliance with industry regulations, company policies, and client-specific requirements. Maintain the highest standards of service quality and safety in all transport operations.

• Crisis Management & Problem Resolution:

  Address any operational challenges or disruptions promptly, coordinating solutions to minimize impact on service delivery and client satisfaction.