Collection Team Lead

2 - 7 years

3 - 5 Lacs

Posted:4 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Roles and Responsibilities

Hiring for Team Leader in Collection DRA Certified.

  • Manage a team responsible for collections, focusing on credit card collection and debt recovery.
  • Oversee daily operations, ensuring timely completion of tasks and meeting performance targets.
  • Develop strategies to reduce attrition rates through effective people management skills.
  • Monitor KPIs such as AHT, CSAT, and KPI reporting to identify areas for improvement.
  • Ensure compliance with DRA certification requirements.

Desired Candidate Profile

  • 2-7 years of experience in BPO/Call Centre environment with expertise in collections process.
  • Strong understanding of tele collection techniques and debt recovery methods.
  • Excellent communication skills with ability to handle teams effectively.
  • Proficiency in managing SLA's (Service Level Agreements) and KPI's (Key Performance Indicators).
  • Ability to motivate teams towards achieving high levels of productivity.

Contact HR: Yamanur K - 9449900627

yamanurappa.kuri@teleperformancedibs.com

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Teleperformance (TP)

Business Process Outsourcing (BPO)

Paris

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