Collection Team Lead

Teleperformance (TP)

2 - 7 years

3 - 5 Lacs

bengaluru

Posted:4 days ago| Platform:

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Skills Required

team handling collections process bpo debt collection kpi monitoring kpi credit card collection kpi reporting aht attrition tele collection dra certified team motivation team leading people management skills debt recovery sla management csat credit collection

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Hiring for Team Leader in Collection DRA Certified.

Manage a team responsible for collections, focusing on credit card collection and debt recovery.
Oversee daily operations, ensuring timely completion of tasks and meeting performance targets.
Develop strategies to reduce attrition rates through effective people management skills.
Monitor KPIs such as AHT, CSAT, and KPI reporting to identify areas for improvement.
Ensure compliance with DRA certification requirements.

Desired Candidate Profile

2-7 years of experience in BPO/Call Centre environment with expertise in collections process.
Strong understanding of tele collection techniques and debt recovery methods.
Excellent communication skills with ability to handle teams effectively.
Proficiency in managing SLA's (Service Level Agreements) and KPI's (Key Performance Indicators).
Ability to motivate teams towards achieving high levels of productivity.

Contact HR: Yamanur K - 9449900627

yamanurappa.kuri@teleperformancedibs.com

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