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Collection Team Lead with DRA

Teleperformance (TP)

2.0 - 7.0 years

3 - 5 Lacs

Hyderabad, Bengaluru

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Roles and Responsibilities Manage a team responsible for collection of outstanding debts from customers. Oversee daily operations, ensuring timely recovery of loans and credit cards. Develop strategies to reduce shrinkage, attrition, AHT, SLA, KPI & KRA targets. Handle people management tasks such as drafting reports on collections process improvements. Ensure compliance with banking regulations during loan collection processes. Desired Candidate Profile 2-7 years of experience in Debt Recovery Agent (DRA) certification preferred. Strong understanding of Collections Process, Credit Collection, Loan Collection, People Management Skills. Excellent communication skills for effective customer in...

Posted 2 weeks ago

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