Inbound Sales Management Senior Analyst - Messaging

As an Inbound Sales Management Senior Analyst at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide optimal solutions. Your role will involve closing faults and complaints within SLAs, contributing to the transformation of customer support into a value-generating service. Key Responsibilities: - Record, diagnose, troubleshoot, resolve, or assign incidents and service requests for non-voice interactions like email, web, and chat - Manage unplanned interruptions to restore normal service operations promptly - Analyze and solve increasingly complex problems - Interact with peers within Accenture and potentially with clients and/or management - Work independently with minimal instruction on daily tasks and moderate guidance on new assignments - Make decisions that impact your work and potentially the work of others - Act as an individual contributor and/or oversee a small work effort or team Qualifications Required: - Any Graduation - 5 to 8 years of relevant experience About Accenture: Accenture is a global professional services company known for its expertise in digital, cloud, and security solutions. With a workforce of 699,000 professionals across more than 120 countries, we offer Strategy and Consulting, Technology and Operations services. Our commitment to embracing change drives value and success for clients, employees, shareholders, partners, and communities. Visit us at www.accenture.com. Please note that this role may involve working in rotational shifts. As an Inbound Sales Management Senior Analyst at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide optimal solutions. Your role will involve closing faults and complaints within SLAs, contributing to the transformation of customer support into a value-generating service. Key Responsibilities: - Record, diagnose, troubleshoot, resolve, or assign incidents and service requests for non-voice interactions like email, web, and chat - Manage unplanned interruptions to restore normal service operations promptly - Analyze and solve increasingly complex problems - Interact with peers within Accenture and potentially with clients and/or management - Work independently with minimal instruction on daily tasks and moderate guidance on new assignments - Make decisions that impact your work and potentially the work of others - Act as an individual contributor and/or oversee a small work effort or team Qualifications Required: - Any Graduation - 5 to 8 years of relevant experience About Accenture: Accenture is a global professional services company known for its expertise in digital, cloud, and security solutions. With a workforce of 699,000 professionals across more than 120 countries, we offer Strategy and Consulting, Technology and Operations services. Our commitment to embracing change drives value and success for clients, employees, shareholders, partners, and communities. Visit us at www.accenture.com. Please note that this role may involve working in rotational shifts.