5855 Sla Management Jobs - Page 6

Requirements: Excellent communication skills (Fluency in English). Basic knowledge of computer hardware and troubleshooting. Strong customer focus and problem-solving ability. Immediate joiners only. No leaves allowed during training. Key Skills: OS troubleshooting (Windows XP, 8, 10) Hardware and network troubleshooting Knowledge of Microsoft Office, VPNs, AD, DNS, and DHCP Familiarity with Network Protocols (TCP/IP, HTTP, UDP) SLA management and ticketing Interview Process (6 Rounds): 1. Initial Screening 2. Written Assessment 3. Technical Round 4. HR Discussion Job Role Highlights: Assist North American customers with hardware, software, and networking issues via voice support. Troublesho...

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Support delivery and operations of IT Service Management for ETP-as-a-Service platforms, ensuring SLA adherence and service continuity. Manage incident, problem, and change management processes while coordinating with internal teams and external vendors. Track service performance metrics, prepare operational reports, and assist in service optimization initiatives. Ensure compliance with ITIL frameworks, security standards, and client-specific operational requirements. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via the...

Need someone who has excellent knowledge about the following - Webchat Exp. running 100 member teams Bachelor Degree in relevant field with 6- 8 years of relevant experience Tenured Manager (Band C) Excellent communication skills Client communication would be required on daily basis UK Geo familiarity preferred to have experience in Utilities domain or Teleco / Retail/ Digital Payments Webchat metrics NPS Chat concurrency SL Shrinkage / Attrition Compensation- 13 LPA 15 LPA Max Please share cv to janet.yazokie@spes.in

Position: - Senior Manager Grade: - L4 Office Location:- Goregaon East, IT Park Department:- New Business (Operations) Job Description : - Understanding of insurance processes, operations standards, industry regulations. - Oversee daily operational activities and ensure smooth workflow across departments with a strong focus on excellence, quality management and audit compliance - Develop and drive continuous improvement initiatives to enhance operational performance in coordination with cross-functional teams Like Projects, Underwriting, compliance, IT, sales to align operational goals - Conduct regular quality audits and implement corrective actions to address gaps - Lead internal and exter...

We have excellent opening for the position of Operation Manager. Qualification : Any graduate Experience: 5 to 10 Yrs Job Location: Chennai JD as follows Preparation of Daily Client reports & Application Outage communications. IT Service Management (ITSM) based on ITIL best practices. ITIL V3 Service Strategy, Service Transition, Service Operation and Continual Service Improvement. Provide appropriate inputs to the problem management process, RCA preparation and Drive group chats and bridge calls effectively to resolve incidents Lead team providing telephone and online support to customers experiencing technical issues. Provided quality troubleshooting with patient step-by-step instructions ...

Experience - Please share your profile at surbhi.malhotra@nlbtech.com US Banking Customer Service (Inbound Voice Process) Location: Gurgaon Employment Type: Full-Time Shift: US Time Zone / Night Shift (IST) Position Summary As a strategic partner to our client, we are seeking a Customer Service Manager to lead operations for a US Banking inbound voice process. This role demands a seasoned professional with 1315 years of contact center experience, including 6–8 years in a managerial role, who can ensure exceptional service delivery, compliance, and client satisfaction. The position requires strong stakeholder management, operational governance, and expertise in Genesys tool to drive performan...

Key Responsibilities: Team Leadership & Management Lead and mentor a team of IT Infrastructure Engineers (L1/L2/L3) Manage shift rosters, task allocation, and team performance Conduct periodic performance reviews and guide for skill improvements IT Infrastructure Oversight Oversee installation, configuration, and maintenance of servers (Windows/Linux), networks, firewalls, switches, and storage Ensure uptime, reliability, and performance of IT infrastructure Coordinate preventive maintenance and health checks of all critical systems Service Delivery & Support Ensure SLAs are met for incident and request management Handle escalated technical issues and provide quick resolution Manage user sup...

You make sound judgments and promote a customer/member-focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You proactively lead volunteer activities, programs, and initiatives in order to improve the community. You build and sustain internal and external relationships. Flexible to work in shifts. About Team The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment t...

Role & responsibilities Responsible for Handling Team of 15 to 20+ associates. To be the SPOC for all problems and queries with specific business assigned. To Process all assigned tasks within the allotted TAT. Prepare Daily/Weekly/Monthly Reports and any other ad-hoc report as on required. Train & guide team members on US Mortgage and Property Restoration Process. Presenting the weekly/monthly calls with clients and stakeholders at respective transaction levels Reporting queries and getting resolved within stipulated timelines Performing Real time monitoring and Quality Check on regular basis for all Team Members Responsible to meet all agreed clients, Vendors and stakeholders SLAs and perf...

We're looking for a talented & experienced Warehouse Manager - Dark Store Operations in Moradabad. Incredible yet challenging opportunity to work with Operations team at a high-growth Quick Commerce startup to drive meaningful impact. Roles and Responsibilities: Help oversee Same-Day Delivery operations in Moradabad. Manage Operations/delivery fleet teams in Moradabad. Work closely with our customers (D2C/E-Commerce Brands) and support them in growth. Own all aspects of in-house & last-mile operations such as inbound, inventory management, outbound, manpower planning, rostering, training, employee engagement, vendor partnerships, COD management. Ensure a streamlined Supply Chain to drive 100...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Project Summary: The Google Ads Technical Support Associate/Specialist is the go-to for Google Ads users, providing expert guidance to troubleshoot issues, navigate billing and payments, optimize campaigns, and unlock the full potential of the platform. This role demands a deep understanding of online advertising, exceptional problem-solving skills, and an unwavering commitment to customer satisfaction. Overall Job Purpose: Overall responsibility for the day-to-day management of the Team Leader group, reviewing people/process regularly to ensure that we meet and exceed all SLAs whilst adjusting and recommendations as required. Ensuring operational metrics (daily, weekly, monthly, and quarter...

Welcome to Precision! Where Talent is nurtured, and Dreams come true. We are looking for Server Engineer / System administrator for Chennai (Sunguvarchatram) with 5 to 8 years of experience possessing the following skills: Position: Server Engineer Work experience: 5 to 8 Job Location: Chennai. Employment type: Full time Job Function: End-user Support Industry: Information Technology & Services Education: B.E/ B. tech specialization in ECE, EEE, CS, IT / Diploma / Any UG. Job Description Perform monitoring of all the servers in the Customers data center, for the following Parameters by polling the servers at pre-defined intervals. Availability of the server File System / Partition Utilizatio...

Key Responsibilities Customer Support Operations Manage daily customer support operations across phone, email, WhatsApp, live chat, and ticketing systems. Ensure timely and accurate resolution of customer queries, complaints, and escalations. Define and monitor SLAs, CSAT, NPS, TAT, and other CX metrics. Handle critical escalations and ensure root cause analysis and corrective actions. After-Sales & Service Management Oversee after-sales processes including returns, replacements, refunds, warranties, and service requests. Coordinate with authorized service centers, brands, logistics partners, and internal teams. Ensure smooth repair and service workflows with minimal customer friction. Monit...

About OJ Commerce: OJ Commerce (OJC), a rapidly expanding and profitable online retailer, is headquartered in Florida, USA, with a fully functional office in Chennai, India. We deliver exceptional value to our customers by harnessing cutting-edge technology, fostering innovation, and establishing strategic brand partnerships to enable a seamless, enjoyable shopping experience featuring high-quality products at unbeatable prices. Our advanced, data-driven system streamlines operations with minimal human intervention. Our extensive product portfolio encompasses over a million SKUs and more than 2,500 brands across eight primary categories. With a robust presence on major platforms such as Amaz...

Role Overview: You will be responsible for ensuring the successful initiation, planning, execution, control, and completion of projects by guiding team members on technical aspects, conducting reviews of technical documents, and artefacts. Your role will involve leading project development, production support, and maintenance activities. Additionally, you will need to fill and ensure timesheets are completed, as well as overseeing the invoicing process before the deadline. It will be your responsibility to lead the customer interface for the project on a daily basis, addressing any issues proactively before escalation. You will also be required to create functional and technical specificatio...

Hi All, We are urgently looking for the Service Desk Lead for Ghaziabad Location , If interested please share your profile at salma.saifi@cmsitservices.com . Key Responsibility Area: 1. Service Desk Management Oversee day-to-day operations of the service desk team, ensuring high-quality customer support and adherence to service level agreements (SLAs). Supervise and manage team performance, ensuring timely resolution of incidents, service requests, and IT issues reported by end-users. Oversee the service desk email inbox, ensuring timely acknowledgment, triaging, and resolution of customer queries, requests, and incidents submitted via email. Ensure that emails are categorized appropriately,...

The HR Analyst assists by collecting, analyzing, and interpreting HR data to improve workforce planning. The Quality Analyst ensures products, services, or processes meet established quality standards by monitoring, evaluating operational performance

Business Advisors shape the vision with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. Job Description - Grade Specific Conducts appropriate meetings/workshops to elicit/understand and document the business requirements using their domain expertise. In addition, may also produce process and data models of the current and/or future state.

About the Role-: Qonevo Technologies is seeking a driven Business Operations Assistant Manager with a strong technical background to support and streamline business operations across technology-driven initiatives. This role requires close collaboration with engineering, product, sales, and leadership teams to ensure efficient execution of operational processes. Key Responsibilities Support day-to-day business operations and process improvement initiatives. Act as a liaison between technical teams and business stakeholders. Track project execution, timelines, deliverables, and operational KPIs. Analyze operational data and prepare reports, dashboards, and management updates. Assist in plannin...