Manager

Spes Manning

7 - 12 years

13 - 15 Lacs

noida

Posted:15 hours ago| Platform:

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Skills Required

operations management team management client management team leadership sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Need someone who has excellent knowledge about the following -

Webchat Exp. running 100 member teams
Bachelor Degree in relevant field with 6- 8 years of relevant experience
Tenured Manager (Band C)
Excellent communication skills
Client communication would be required on daily basis
UK Geo familiarity preferred to have experience in Utilities domain or Teleco / Retail/ Digital Payments
Webchat metrics

NPS
Chat concurrency
SL
Shrinkage / Attrition

Compensation- 13 LPA 15 LPA Max

Please share cv to janet.yazokie@spes.in

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