Essential Functions/Core Responsibilities: 1. Process Training - Conduct process training for the new hires and mentor them into the roles hired for. 2. Training Materials : Design new and edit the existing training materials, and present materials through classroom learning and hands-on demonstrations. 3. Quality Assurance : monitor SOP adherence, collaborate with teams, and provide feedback. 4. Soft skills development : Check the soft skill development index and make plans and implement programs to improve call handling and mail writing skills. 5. Reporting : Regularly report on quality, compliance, and performance metrics. Candidate Profile 1. Candidate should have minimum 3 years experience as process trainer and HCM handling. 2. Candidate should have excellent written and oral communications skills in English. 3. Candidate should have worked in US process and should be aware of US work sensibility. 4. Candidate should be good at handling and mentoring new hires, including college freshers. 5. Candidate should have good excel and reporting skills. Shift - Night Shift

Job description Responsibilities: Job Role will involve handling Vendor calls, emails and text messages. Convey accurate and required information to the Clients and Other Stakeholders. Managing the Lifecycle of the order request within the timelines as per SOPs. Resolving client/vendor queries over call and managing order queue as per SLA. Required Candidate profile: Should be flexible to work in US shifts. Candidate must be from International calling background with excellent communication skills Should have good multi-tasking skills and excel skills. Candidate must be a graduate.

Job Description: You should have a minimum of 4 years of experience, preferably from a BPO background, and possess excellent analytical and communication skills. Proficiency in MS Office Suite, CRM & Web Based Applications is required along with competent handling of phone calls and emails. A swift hand on the keyboard would be preferable. You will be responsible for managing the vendor team, closely monitoring orders, and playing a significant role in expanding business operations throughout North America. Continuous interaction with vendors and clients based out of the USA will be a key aspect of your role. Your tasks will include compiling and sending status and completion reports, holding status calls with contractors, performing feasibility checks, providing estimates with suggestions for current and pipeline projects, and prioritizing jobs based on complexities and deadlines. It will be essential to ensure systematic distribution of work amongst the team, showcasing your multitasking abilities. As a proactive problem solver, you will need to understand and properly interpret client requirements while tracking the order system. The job role will involve back office operations, analysis, and communication (via email or phone) with vendors and clients. Shift Preference: US Shift Salary Offered: As per industry standard,