Essential Functions/Core Responsibilities: 1. Process Training - Conduct process training for the new hires and mentor them into the roles hired for. 2. Training Materials : Design new and edit the existing training materials, and present materials through classroom learning and hands-on demonstrations. 3. Quality Assurance : monitor SOP adherence, collaborate with teams, and provide feedback. 4. Soft skills development : Check the soft skill development index and make plans and implement programs to improve call handling and mail writing skills. 5. Reporting : Regularly report on quality, compliance, and performance metrics. Candidate Profile 1. Candidate should have minimum 3 years experience as process trainer and HCM handling. 2. Candidate should have excellent written and oral communications skills in English. 3. Candidate should have worked in US process and should be aware of US work sensibility. 4. Candidate should be good at handling and mentoring new hires, including college freshers. 5. Candidate should have good excel and reporting skills. Shift - Night Shift
Job description Responsibilities: Job Role will involve handling Vendor calls, emails and text messages. Convey accurate and required information to the Clients and Other Stakeholders. Managing the Lifecycle of the order request within the timelines as per SOPs. Resolving client/vendor queries over call and managing order queue as per SLA. Required Candidate profile: Should be flexible to work in US shifts. Candidate must be from International calling background with excellent communication skills Should have good multi-tasking skills and excel skills. Candidate must be a graduate.
Job Description: You should have a minimum of 4 years of experience, preferably from a BPO background, and possess excellent analytical and communication skills. Proficiency in MS Office Suite, CRM & Web Based Applications is required along with competent handling of phone calls and emails. A swift hand on the keyboard would be preferable. You will be responsible for managing the vendor team, closely monitoring orders, and playing a significant role in expanding business operations throughout North America. Continuous interaction with vendors and clients based out of the USA will be a key aspect of your role. Your tasks will include compiling and sending status and completion reports, holding status calls with contractors, performing feasibility checks, providing estimates with suggestions for current and pipeline projects, and prioritizing jobs based on complexities and deadlines. It will be essential to ensure systematic distribution of work amongst the team, showcasing your multitasking abilities. As a proactive problem solver, you will need to understand and properly interpret client requirements while tracking the order system. The job role will involve back office operations, analysis, and communication (via email or phone) with vendors and clients. Shift Preference: US Shift Salary Offered: As per industry standard,
The ideal candidate for this position is a graduate with a minimum of 2 years of experience in E-Commerce Operations, specifically in Dropshipping and cataloguing. Fluency in English, both oral and written, is required as the candidate will be working with U.S. clients and teams. The ability to effectively handle phone calls and emails is essential. The preferred shift for this role is the US Shift, and the salary offered will be as per industry standards. As an expert in online sales strategies, you will be responsible for utilizing various platforms to drive digital sales and conversions on a website. You will also be tasked with executing ad campaigns on search engines and other websites, as well as researching and implementing the latest digital marketing strategies using social media. A keen eye for detail is necessary to review work and ad performance, and you should be adept at creating digital marketing strategies to improve sales conversion rates. Additionally, you must demonstrate skill in cataloguing and product listing to effectively manage these tasks.,
As an Analyst, you will be responsible for managing the complete life cycle of the order. This involves receiving orders, assigning them to the composition team, monitoring the execution, and ensuring that the end product is delivered in a timely manner with the highest quality. Your primary responsibilities will include continuous interaction with clients and vendors based in the United States. You will need to perform feasibility checks, provide estimates, and offer suggestions for both current projects and those in the pipeline. Multitasking will be a crucial skill for this role, and you should be a proactive problem solver who can understand and interpret client requirements accurately while tracking the order system. Compiling and sending status and completion reports, as well as holding status calls with vendors, will be part of your core responsibilities. Prioritizing jobs based on complexity and deadlines and ensuring the systematic distribution of work among the team are also key tasks. Proficiency in handling MS Office Suite, CRM systems, and web-based applications is essential for this role. Additionally, you will be expected to prepare invoices for clients in accordance with their expectations. Overall, the job demands individuals who are experienced in operations or freshers with excellent analytical and communication skills, along with sound knowledge of MS Office. A swift hand on the keyboard is preferable. The shift preference is flexible, and the salary offered will be as per industry standards.,
Responsibilities: Job Role will involve handling Vendor calls, emails and text messages. Convey accurate and required information to the Clients and Other Stakeholders. Managing the Lifecycle of the order request within the timelines as per SOPs. Resolving client/vendor queries over call and managing order queue as per SLA. Preferred candidate profile Should be flexible to work in US shifts . Excellent oral & written communication skills, preferably from International calling background. Should have excellent skill in email and text message handling. Should have good typing and multi-tasking skills. Position Client Support Manager
Job Description: As an experienced professional in E-Commerce Operations with a minimum of 2 years of experience, your role will involve expertise in online sales strategies and platforms for digital sales and conversions on websites. You will be responsible for executing ad campaigns on search engines and other websites, as well as researching and implementing the latest digital marketing strategies through social media. Your attention to detail will be crucial for reviewing work and ad performance. Additionally, your proficiency in creating digital marketing strategies to drive successful sales conversions will be essential. Your skills in cataloguing and product listing will be crucial for ensuring effective operations. Key Responsibilities: - Expertise in online sales strategies and digital sales platforms - Execution of ad campaigns on search engines and other websites - Research and implementation of latest digital marketing strategies using social media - Attention to detail for reviewing work and ad performance - Creation of digital marketing strategies for effective sales conversion - Proficient handling of cataloguing and product listing Qualifications Required: - Graduates with a minimum of 2 years experience in E-Commerce Operations - Experience in Drop shipping and cataloguing is a must - Fluency in English communication, both oral and written - Capability to work with U.S. clients and teams - Competent handling of phone calls and emails (Note: Salary Offered - As per industry standard),
You should have a minimum of 4 years of experience, preferably from a BPO background, and possess excellent analytical and communication skills. Proficiency in MS Office Suite, CRM & Web Based Applications is required along with competent handling of phone calls and emails. A swift hand on the keyboard would be preferable. - Managing the vendor team - Closely monitoring orders - Playing a significant role in expanding business operations throughout North America - Continuous interaction with vendors and clients based out of the USA Your tasks will include: - Compiling and sending status and completion reports - Holding status calls with contractors - Performing feasibility checks - Providing estimates with suggestions for current and pipeline projects - Prioritizing jobs based on complexities and deadlines - Ensuring systematic distribution of work amongst the team As a proactive problem solver, you will need to understand and properly interpret client requirements while tracking the order system. The job role will involve back office operations, analysis, and communication (via email or phone) with vendors and clients. Shift Preference: US Shift Salary Offered: As per industry standard,
As an Analyst, you will be responsible for managing the complete life cycle of the order, starting from receiving the orders, assigning them to the composition team, monitoring the execution, and ensuring that the end product is delivered in a timely manner with the highest quality. Your primary responsibilities include continuous interaction with the clients and the vendors based out of the United States. - Perform feasibility checks and provide estimates with suggestions for projects that are current and in the pipeline. - Be a proactive problem solver who understands and properly interprets the clients" requirements and tracks the order system. - Compile and send status and completion reports and hold status calls with the vendors. - Prioritize jobs according to complexities and deadlines and ensure systematic distribution of work among the team. - Show exceptional handling of MS Office Suite, CRM & Web Based Applications. Qualification Required: - Experienced in Operations or fresher with excellent analytical and communication skills. - Sound knowledge in MS Office. - Swift hand on the keyboard is preferable.,
Role & responsibilities 1. Recruitment - sourcing and hiring using Naukri and other channels. 2. HR Generalist activities - Onboarding, employee engagement and attendance management. 3. Data Management - PMS Data, Attendance management and Other relevant data management. Preferred candidate profile Required Candidate Profile : Candidate must be an MBA HR with 1 -3 years HR Experience. Perks and benefits Fixed Salary
Role & responsibilities Archetive Solutions is looking for an HR Manager to join our amazing team and embark on a rewarding career journey. Identifying manpower requirements, taking them up to the Operations Head for approval. Creating job descriptions for required manpower, advertising them to get best candidates and handling the employment process. Creating and managing schedules, meetings, interviews, and other HR activities. Reviewing CVs, shortlisting candidates and assisting in the recruitment process. Handling the orientation of new employees. Conducting feedback sessions for old and new employees of the organization. Handling performance management procedure and appraisals is a key task in hr executive job description. Maintaining records, attendance and data of each employee and providing them to the management team when required Conducting exit interviews with outgoing employees. Handling employee grievances, if any and updating the employees with policies, compliances, and regulations Overseeing safety and health of the employees. Managing the payroll end to end for the employees of the company. Preferred candidate profile 1. Candidate should have relevant exposure to compliances and labour laws. 2. Candidate should have excellent communications skills. 3. Candidate should have a minimum of 7 years experience as an HR and 5 years as an HR Manager (On-Paper). 4. Candidate should have hands-on experience of making payroll and knowledge about all the components. 5. Candidate should be well versed with recruitment and sourcing methods and willing to contribute as an Individual contributor for hiring. Perks and benefits Salary and Drop Facility (10 Miles Radius). Shift 12.00PM - 9.00PM
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