✈️ Looking to grow your career in travel and aviation services? About us: dnata is world’s trusted aviation partner. Our award-winning aviation services are the cornerstone of airport, passenger, and travel operations across the world. As part of the Emirates Group, dnata is a leading global air and travel services provider. Established in 1959, we offer a wide range of quality and safe ground handling, cargo, travel, catering, and retail services in 35 countries across 6 continents, contributing to a memorable travel experience in the air and on the ground. If it’s part of the journey, it’s part of the portfolio. From a five-employee team, dnata has grown to become a global name, providing ground handling, cargo, premium services, catering & retail, and travel services to its customers across the globe. dnata India is opening its doors to passionate professionals ready to elevate the customer experience across global operations. If you're skilled, driven, and ready to represent excellence in a fast-paced, collaborative environment, we want to meet you! Send your CV to us or walk-in to engage with our team, explore opportunities in international customer service and travel support, and discover how you can contribute to dnata’ s world-class service mission. Freshers and Experienced are Welcome! Job Role: Trainee / Customer Service Associate Basic Criteria: Graduates or Undergraduates with Aviation/ Tourism and Travel Management (10+2/3 pass) Excellent English communication skills Good analytical and comprehension skills Flexible to work in rotational shifts 24*7 Ready to Work from office Experience in voice process - Airline/travel Industry preferred Should be an immediate joiner Perks & Benefits Competitive salary Night shift allowance Medical Insurance Excellent learning and growth opportunity Register here: https://forms.office.com/Pages/DesignPageV2.aspx?subpage=design&FormId=VWOy4IkY2ECO8eVZYWvv2sVzuKpvEh5KnhKcOWYEXDNUNzJNQ1cxUFEzRUhZSkFKOFMyTFZTUEFUMC4u Email your CV to: recruitment.india@dnata.com Our office is located at: dnata International Private Limited, Smartworks, Sargod Imperial, #93, 3rd floor, Marshal Cariappa Road, Ashok Nagar, Bengaluru-25 #WalkInDrive#BangaloreJobs#JoinOurTeam#WeAreHiring#InternationalVoiceProcess#Freshers#CustomerService
?? Looking to grow your career in travel and aviation services About us: dnata is world's trusted aviation partner. Our award-winning aviation services are the cornerstone of airport, passenger, and travel operations across the world. As part of the Emirates Group, dnata is a leading global air and travel services provider. Established in 1959, we offer a wide range of quality and safe ground handling, cargo, travel, catering, and retail services in 35 countries across 6 continents, contributing to a memorable travel experience in the air and on the ground. If it's part of the journey, it's part of the portfolio. From a five-employee team, dnata has grown to become a global name, providing ground handling, cargo, premium services, catering & retail, and travel services to its customers across the globe. dnata India is opening its doors to passionate professionals ready to elevate the customer experience across global operations. If you're skilled, driven, and ready to represent excellence in a fast-paced, collaborative environment, we want to meet you! Send your CV to us or walk-in to engage with our team, explore opportunities in international customer service and travel support, and discover how you can contribute to dnata s world-class service mission. Freshers and Experienced are Welcome! Job Role: Trainee / Customer Service Associate Basic Criteria: Graduates or Undergraduates with Aviation/ Tourism and Travel Management (10+2/3 pass) Excellent English communication skills Good analytical and comprehension skills Flexible to work in rotational shifts 24*7 Ready to Work from office Experience in voice process - Airline/travel Industry preferred Should be an immediate joiner Perks & Benefits Competitive salary Night shift allowance Medical Insurance Excellent learning and growth opportunity Register here: https://forms.office.com/Pages/DesignPageV2.aspxsubpage=design&FormId=VWOy4IkY2ECO8eVZYWvv2sVzuKpvEh5KnhKcOWYEXDNUNzJNQ1cxUFEzRUhZSkFKOFMyTFZTUEFUMC4u Email your CV to: [HIDDEN TEXT] Our office is located at: dnata International Private Limited, Smartworks, Sargod Imperial, #93, 3rd floor, Marshal Cariappa Road, Ashok Nagar, Bengaluru-25 #WalkInDrive#BangaloreJobs#JoinOurTeam#WeAreHiring#InternationalVoiceProcess#Freshers#CustomerService
Role Overview: As a Contact Centre Manager at dnata, your main responsibility will be to develop and deliver the end-to-end contact centre strategy, development, and inspiration to ensure world-class operations in a resourceful manner. You will drive the achievement of both centre-wide and individual objectives, focusing on high performance, customer satisfaction, and operational excellence. Key Responsibilities: - Develop and deliver the contact centre strategy to achieve business, service, and revenue objectives. - Lead, motivate, and develop teams to drive high performance, engagement, and customer satisfaction. - Manage budgets effectively, ensuring financial discipline and alignment with strategic priorities. - Analyse operational data to identify trends and implement initiatives that improve sales, service, and quality. - Forecast and secure workforce requirements through proactive recruitment and resource planning. - Optimise processes and systems to maximise efficiency and operational effectiveness. - Represent the Emirates Group brand, share best practices across the global network, and champion innovation to enhance sales, service, and employee experience. Qualifications Required: - Bachelor's degree and 8+ years of experience in Airline Sales and Contact Centre experience. - Strong people management and leadership skills, with a proven ability to lead teams in a multi-cultural environment. - Solid knowledge of contact centre operations, with a working understanding of airline industry procedures and methodologies. - Excellent communication, negotiation, and influencing skills to engage effectively at all levels. - Skilled in selection, assessment, and talent management processes.,
Looking to grow your career in travel and aviation services? About us: dnata is world’s trusted aviation partner. Our award-winning aviation services are the cornerstone of airport, passenger, and travel operations across the world. As part of the Emirates Group, dnata is a leading global air and travel services provider. Established in 1959, we offer a wide range of quality and safe ground handling, cargo, travel, catering, and retail services in 35 countries across 6 continents, contributing to a memorable travel experience in the air and on the ground. If it’s part of the journey, it’s part of the portfolio. From a five-employee team, dnata has grown to become a global name, providing ground handling, cargo, premium services, catering & retail, and travel services to its customers across the globe. Job Purpose: Reporting to the Reservation & Sales Supervisor, the jobholder will directly interact with clients and potential clients to provide superior and consistent quality of travel services. S/He will handle complex transactions and advise clients on the finer points of difficult itineraries as well as provide them efficient travel solutions and up to date information. Job Outline Provide the highest standard of customer service to corporate clients using the applications and systems made available by the company to ensure error free itineraries and travel arrangements that maximise customer satisfaction as well as revenues for dnata. Engage the customer and sell dnata Travel products to clients at every opportunity, ensuring maximum sales of auxiliary products to increase revenues. Make travel related arrangements (reservations, issue tickets, Visa) for clients while ensuring that all relevant airline / hotel rules and regulations have been complied with, and that the product delivered is commensurate with client requirements and expectations. Inform customers about mandatory requirements covering their journey such as passport, visa, health and insurance requirements as well as other details such as check-in arrangements and baggage allowance. Maintain an excellent working relationship with clients through accurate and complete update of all areas of the client profiles. All details communicated to clients including fare quotes shall be updated in system. Handle refunds in line with department procedures and guidelines ensuring that refunds are processed accurately without delay. Read, assimilate and implement all changes to computers systems, airline fares, schedules and other relevant procedures, filing if necessary relevant information/material for reference, to deliver an unrivaled service to clients. Assist the Reservation and Sales Supervisor in closing sales at the end of day, banking monies received, and in providing reports on service and sales as and when required by the senior management. Provide assistance and guidance in the training of junior staff. Ensure all revenue documents issued are correctly reported on a daily basis, in the back office system to enable accurate invoicing by the accounts department. Any discrepancies/issues that may arise should be escalated to the supervisor. Manage close working relationships with contracting and operation teams. Critical Competencies Customer service orientation Initiative and commitment to achieve Attention to detail and quality Organising for results Effective communication Interpersonal ability Qualifications / Skills / Experience University degree in business or related discipline. Minimum of 4 years front line travel experience as a reservation/sales agent. IATA/UFTAA certification. Knowledge of fare construction and ticketing with good knowledge of Computerised Reservation Systems (CRS) MARS/Galileo/Sabre/Amadeus. Strong verbal and written English is a must. Knowledge of world geography and major carrier networks to facilitate quick itinerary planning. Knowledge of world wise visa for corporate Interpersonal ability, telephone and customer service skills. Previous experience / awareness of the Indian market in airline / travel industry would
Looking to grow your career in travel and aviation services About us: dnata is world's trusted aviation partner. Our award-winning aviation services are the cornerstone of airport, passenger, and travel operations across the world. As part of the Emirates Group, dnata is a leading global air and travel services provider. Established in 1959, we offer a wide range of quality and safe ground handling, cargo, travel, catering, and retail services in 35 countries across 6 continents, contributing to a memorable travel experience in the air and on the ground. If it's part of the journey, it's part of the portfolio. From a five-employee team, dnata has grown to become a global name, providing ground handling, cargo, premium services, catering & retail, and travel services to its customers across the globe. Job Purpose: Reporting to the Reservation & Sales Supervisor, the jobholder will directly interact with clients and potential clients to provide superior and consistent quality of travel services. S/He will handle complex transactions and advise clients on the finer points of difficult itineraries as well as provide them efficient travel solutions and up to date information. Job Outline ? Provide the highest standard of customer service to corporate clients using the applications and systems made available by the company to ensure error free itineraries and travel arrangements that maximise customer satisfaction as well as revenues for dnata. ? Engage the customer and sell dnata Travel products to clients at every opportunity, ensuring maximum sales of auxiliary products to increase revenues. ? Make travel related arrangements (reservations, issue tickets, Visa) for clients while ensuring that all relevant airline / hotel rules and regulations have been complied with, and that the product delivered is commensurate with client requirements and expectations. ? Inform customers about mandatory requirements covering their journey such as passport, visa, health and insurance requirements as well as other details such as check-in arrangements and baggage allowance. ? Maintain an excellent working relationship with clients through accurate and complete update of all areas of the client profiles. All details communicated to clients including fare quotes shall be updated in system. ? Handle refunds in line with department procedures and guidelines ensuring that refunds are processed accurately without delay. ? Read, assimilate and implement all changes to computers systems, airline fares, schedules and other relevant procedures, filing if necessary relevant information/material for reference, to deliver an unrivaled service to clients. ? Assist the Reservation and Sales Supervisor in closing sales at the end of day, banking monies received, and in providing reports on service and sales as and when required by the senior management. Provide assistance and guidance in the training of junior staff. ? Ensure all revenue documents issued are correctly reported on a daily basis, in the back office system to enable accurate invoicing by the accounts department. Any discrepancies/issues that may arise should be escalated to the supervisor. ? Manage close working relationships with contracting and operation teams. Critical Competencies ? Customer service orientation ? Initiative and commitment to achieve ? Attention to detail and quality ? Organising for results ? Effective communication ? Interpersonal ability Qualifications / Skills / Experience ? University degree in business or related discipline. ? Minimum of 4 years front line travel experience as a reservation/sales agent. ? IATA/UFTAA certification. ? Knowledge of fare construction and ticketing with good knowledge of Computerised Reservation Systems (CRS) MARS/Galileo/Sabre/Amadeus. ? Strong verbal and written English is a must. ? Knowledge of world geography and major carrier networks to facilitate quick itinerary planning. ? Knowledge of world wise visa for corporate ? Interpersonal ability, telephone and customer service skills. ? Previous experience / awareness of the Indian market in airline / travel industry would
Job Purpose: Reporting to the Reservation & Sales Supervisor, the jobholder will directly interact with clients and potential clients to provide superior and consistent quality of travel services. S/He will handle complex transactions and advise clients on the finer points of difficult itineraries as well as provide them efficient travel solutions and up to date information. Job Outline Provide the highest standard of customer service to corporate clients using the applications and systems made available by the company to ensure error free itineraries and travel arrangements that maximise customer satisfaction as well as revenues for dnata. Engage the customer and sell dnata Travel products to clients at every opportunity, ensuring maximum sales of auxiliary products to increase revenues. Make travel related arrangements (reservations, issue tickets, Visa) for clients while ensuring that all relevant airline / hotel rules and regulations have been complied with, and that the product delivered is commensurate with client requirements and expectations. Inform customers about mandatory requirements covering their journey such as passport, visa, health and insurance requirements as well as other details such as check-in arrangements and baggage allowance. Maintain an excellent working relationship with clients through accurate and complete update of all areas of the client profiles. All details communicated to clients including fare quotes shall be updated in system. Handle refunds in line with department procedures and guidelines ensuring that refunds are processed accurately without delay. Read, assimilate and implement all changes to computers systems, airline fares, schedules and other relevant procedures, filing if necessary relevant information/material for reference, to deliver an unrivaled service to clients. Assist the Reservation and Sales Supervisor in closing sales at the end of day, banking monies received, and in providing reports on service and sales as and when required by the senior management. Provide assistance and guidance in the training of junior staff. Ensure all revenue documents issued are correctly reported on a daily basis, in the back office system to enable accurate invoicing by the accounts department. Any discrepancies/issues that may arise should be escalated to the supervisor. Manage close working relationships with contracting and operation teams. Critical Competencies Customer service orientation Initiative and commitment to achieve Attention to detail and quality Organising for results Effective communication Interpersonal ability Qualifications / Skills / Experience University degree in business or related discipline. Minimum of 4 years front line travel experience as a reservation/sales agent. IATA/UFTAA certification. Knowledge of fare construction and ticketing with good knowledge of Computerised Reservation Systems (CRS) MARS/Galileo/Sabre/Amadeus. Strong verbal and written English is a must. Knowledge of world geography and major carrier networks to facilitate quick itinerary planning. Knowledge of world wise visa for corporates Interpersonal ability, telephone and customer service skills. Previous experience / awareness of the Indian market in airline / travel industry would be an advantage Walk-in Interview: 1st November 2025 from 10am to 2pm dnata International Private Limited Smartworks, Sargod Imperial, #93, 3rd floor, Marshal Cariappa Road, Ashok Nagar, Bengaluru-25 Walk-in registration on recruitment.india@dnata.com Website: www.dnata.com
As a native or fluent Korean speaker joining the International Voice Process, Korean Language Support team at dnata, you will play a crucial role in assisting Korean customers with flight bookings and related queries. Your primary responsibilities will include: - Handling Korean customer queries and providing support through the online booking engine (OBE) - Resolving issues related to reservations, ticket issuance, and re-issuance promptly and effectively - Maintaining high standards in speech quality, call handling, and email responses to ensure customer satisfaction - Meeting individual revenue and customer service targets set by the company - Staying updated on products, services, and policies to provide accurate and helpful support - Ensuring data protection and confidentiality in all customer interactions - Representing dnata's brand voice with professionalism and empathy in every interaction - Collaborating with other departments within the company as needed to deliver comprehensive customer service - Complying with regulatory requirements, including data privacy laws, to uphold the company's standards About dnata: dnata is a global provider of ground handling, cargo, inflight catering, retail, and travel services. The company is committed to excellence, efficiency, speed, reliability, and flexibility. As a trusted partner, dnata helps airlines meet performance and service quality goals by providing customer-centric solutions and focusing on continuous improvement. Please note that a walk-in interview is scheduled for 1st November at the following address: dnata International Pvt Ltd Smartworks Sargod, Bangalore Contact Center Marshal Cariappa Road, Shanthala Nagar, Ashok Nagar Bengaluru, Karnataka - 560025 If you are passionate about delivering exceptional customer service and are fluent in Korean, we welcome you to join our dynamic team at dnata.,
How performance is measured Financial: • Manage all internal & third-party recharges pertaining to FTE are achieved monthly and best efforts to drive efficiency to maintain or reduce workforce • Increase the visibility for WFM services to accounts outside CC and provide services to enhance revenue Operations: • Managing all WFM activities for local/shared accounts to ensure consistent delivery with agility and enhanced customer satisfaction People: • Team Management & learning Development is tracked & delivered within this FY . 1-2-1, KPI tracking and Team Engagement. Customer: • Ensure volume forecast and annual budgets are delivered on time & delivery of monthly review packs with Operations • Manage the compliance of Genesys WEM application and ISO documentation locally Safety: Job Purpose Ensure efficient use of resources through strategic planning to meet service targets. Manage daily and shift-level productivity to consistently achieve service level agreements across calls and multimedia channels while maintaining optimal staffing levels. Core responsibilities include capacity planning for both short- and long-term horizons by forecasting resource needs, analyzing usage trends, and providing actionable insights to inform strategic scheduling decisions. Accountabilities: The accountabilities have been divided into Plan-Deploy-Lead-Execute to enable: • Maximising the ‘Value added’ and ‘essential’ activities across roles • Identification of roles whose activities correspond to multiple parts of the value chain • Reduction in the level of complexity for roles whose focus is on ‘execution’ of the processes • Ensure aligned accountabilities across similar roles Plan • Forecast short-, medium- and long-term contact volumes for dnata contact centre businesses. Define, plan and establish resource requirements across all accounts and functions to meet business KPI’s. Create and evaluate new opportunities for improved business performance. • Determine and deliver efficient agent rostering in compliance with local labour laws, ratios, shrinkages, unexpected staff absences or high volumes to achieve agreed service levels. Optimise seat utilisation. Ensure that rosters consider the work life balance of team members and ensure 100% annual leave utilization by year end. Assist in the development and scheduling of training plans. • Review current and future business requirements and develop/align processes to help achieve business objectives. Create and maintain scorecards by work stream and lines of business. Lead or support ad hoc projects as required BUSINESS DOCUMENT This document is intended for business use and should be distributed to intended recipients only. Deploy • Manage a direct team of workforce officers and real time coordinators on site. Implement best practice in workforce management and scheduling to deliver maximum productivity and consistency of outcomes. Lead • Set performance objectives, review progress and provide feedback to staff within the WFM function. Implement procedures to improve team productivity and performance. Train, coach and mentor the team to empower them to deliver. Effectively manage conflict, performance or conduct issues to a successful conclusion. Execute • Manage real-time performance to ensure service levels are met. • Work with the dnata contact centre finance team to produce and define budgets and input into monthly financial reviews. • Lead Business Continuity Planning (BCP) initiatives, ensuring uninterrupted operations and seamless service delivery during high-pressure situations and critical events. Qualifications/ skills/ experience / knowledge Qualifications • Bachelor's degree • Knowledge of COPC (Customer Operations Performance Centre) standards an advantage • Six Sigma qualifications an advantage Experience • A minimum of 7 years contact centre experience with at least 5 years in a senior workforce management role covering multi-lingual and multi-location operations in a virtualised environment. Proven ability in managing a 24/7/365 workforce is essential. • Previous experience in forecasting, resource planning, rostering and understanding of key metrics including productivity, occupancy and utilisation is required. Complete understanding of adherence management, attrition forecasting, new hire planning, annual leave planning, optimised training plans and real time management. • Travel industry knowledge an advantage Knowledge • Knowledge of contact centre technologies; workforce applications and reporting tools like but not limited to ( Genesys , Nice CX One Connect) • Knowledge of workforce management principles, methodologies and industry best practices. Skills • Proficient in contact centre technologies & technical understanding including skilling, prioritisation and IVR. • Excellent knowledge of workforce management calculations, technologies and key performance indicators. • Strong analytical and mathematical skills to collect and interpret data to solve problems. • Excellent written and verbal communication skills, and presentation skills. • Strong coaching, people, and leadership skills with ability to make sound decisions quickly in a dynamic work environment Operating Environment • The role is a critical function within a dynamic and sometimes pressured environment. Flexibility in working hours is sometimes required.
✈️ Looking to grow your career in travel and aviation services? About us: dnata is world’s trusted aviation partner. Our award-winning aviation services are the cornerstone of airport, passenger, and travel operations across the world. As part of the Emirates Group, dnata is a leading global air and travel services provider. Established in 1959, we offer a wide range of quality and safe ground handling, cargo, travel, catering, and retail services in 35 countries across 6 continents, contributing to a memorable travel experience in the air and on the ground. If it’s part of the journey, it’s part of the portfolio. From a five-employee team, dnata has grown to become a global name, providing ground handling, cargo, premium services, catering & retail, and travel services to its customers across the globe. dnata India is opening its doors to passionate professionals ready to elevate the customer experience across global operations. If you're skilled, driven, and ready to represent excellence in a fast-paced, collaborative environment, we want to meet you! Send your CV to us or walk-in to engage with our team, explore opportunities in international customer service and travel support, and discover how you can contribute to dnata’ s world-class service mission. Freshers and Experienced are Welcome! Job Role: Trainee / Customer Service Associate Basic Criteria: Graduates or Undergraduates with Aviation/ Tourism and Travel Management (10+2/3 pass) Excellent English communication skills Good analytical and comprehension skills Flexible to work in rotational shifts 24*7 Ready to Work from office Experience in voice process - Airline/travel Industry preferred Should be an immediate joiner Walk-in from Monday to Friday(All Weekdays): 10am to 5pm. Venue: Smartworks Sargod , Bangalore Contact Center Marshal Cariappa Road, Shanthala Nagar, Ashok Nagar Bengaluru, Karnataka -560025 Contact Person: Maria: 8147374527
?? Looking to grow your career in travel and aviation services About us: dnata is world's trusted aviation partner. Our award-winning aviation services are the cornerstone of airport, passenger, and travel operations across the world. As part of the Emirates Group, dnata is a leading global air and travel services provider. Established in 1959, we offer a wide range of quality and safe ground handling, cargo, travel, catering, and retail services in 35 countries across 6 continents, contributing to a memorable travel experience in the air and on the ground. If it's part of the journey, it's part of the portfolio. From a five-employee team, dnata has grown to become a global name, providing ground handling, cargo, premium services, catering & retail, and travel services to its customers across the globe. dnata India is opening its doors to passionate professionals ready to elevate the customer experience across global operations. If you're skilled, driven, and ready to represent excellence in a fast-paced, collaborative environment, we want to meet you! Send your CV to us or walk-in to engage with our team, explore opportunities in international customer service and travel support, and discover how you can contribute to dnata s world-class service mission. Freshers and Experienced are Welcome! Job Role: Trainee / Customer Service Associate Basic Criteria: Graduates or Undergraduates with Aviation/ Tourism and Travel Management (10+2/3 pass) Excellent English communication skills Good analytical and comprehension skills Flexible to work in rotational shifts 24*7 Ready to Work from office Experience in voice process - Airline/travel Industry preferred Should be an immediate joiner Walk-in from Monday to Friday: 10am to 5pm. Venue: Smartworks Sargod , Bangalore Contact Center Marshal Cariappa Road, Shanthala Nagar, Ashok Nagar Bengaluru, Karnataka -560025 Contact Person: Maria: 8147374527