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Operations Team Lead

Operations Team Lead

Mywhy

1 - 6 years

6 - 8 Lacs

noida delhi / ncr

Posted:1 week ago| Platform:

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Skills Required

people management team handling team leader back office operations team leader sla management non voice process backend operations back office operations operations supervisor shrinkage attrition back office team leader back office supervisor process lead kra

Work Mode

Work from Office

Job Type

Full Time

Job Description

Minimum 2–4 years of experience in Back Office Operations
At least 1 year of experience as Team Leader / SME / SupervisorStrong team handling and people management skillsGood knowledge of MIS, reporting, and Excel

Required Candidate profile

Lead, mentor, and manage teamMonitor daily productivity, quality, TAT, and SLA metricsEnsure adherence to SOPs & compliancePrepare and analyze MIS reports and performance dashboards

Perks and benefits

Growth-oriented work environment

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Operations Team Lead