Head of MSP

Head of MSP

ROLE:

Experience Required:

Location:

Summary:

Head of MSP

Key Responsibilities:

1. P&L Ownership and Operational Leadership

• Own and manage the full P&L of the MSP vertical, ensuring profitability, cost efficiency, and consistent revenue growth
• Operational excellence created with AI, automation and data driven approach
• Design and implement scalable operational models to manage large-scale MSP programs, ensuring cost-effectiveness and delivery excellence
• Monitor key performance indicators (KPIs) and implement data-driven strategies to optimize service levels, turnaround time, and resource utilization

2. Strategic Client Engagement & Relationship Management

• Develop and execute comprehensive client engagement strategies to understand evolving workforce needs and provide customized, high-impact staffing solutions.
• Act as the primary escalation point and strategic advisor for key MSP clients, ensuring client satisfaction and long-term retention.
• Proactively build and nurture C-suite relationships to position Quess as a trusted workforce partner.

3. Enterprise Account Growth & Strategic Partnerships

• Build and manage long-term strategic partnerships with large enterprise clients across industries.
• Drive account mining and wallet share expansion, identifying cross-selling and up-selling opportunities within existing MSP accounts.
• Work with business development teams to transition new MSP clients smoothly into steady-state operations.

4. Compliance, Governance & SLA Management

• Ensure full compliance with client-specific and regulatory standards, including legal, audit, and reporting requirements.
• Oversee governance frameworks to ensure adherence to Service Level Agreements (SLAs), Key Result Areas (KRAs), and performance benchmarks.
• Establish robust risk mitigation practices and audit-readiness across all MSP programs.

5. Internal Collaboration & Cross-functional Alignment

• Partner with internal stakeholders across delivery, recruitment, HR, finance, and technology to ensure seamless and unified MSP service delivery.
• Align internal capabilities and innovations with client needs and industry trends to improve operational efficiency and client outcomes.

6. Business Development & Market Expansion

• Identify new market opportunities and emerging staffing demands, driving proactive business development in the MSP space.
• Craft tailored proposals and value propositions for prospective clients in collaboration with pre-sales and solutions teams.

Mandatory skills:

• Minimum 15 years of experience, with at

  least 9+ years in a leadership role managing MSP programs in the staffing industry in current job.

• Candidate should have experience in managing the team of more than 50 employees, 6-7 programs and handled more than 400 plus vendors.
• Strong business acumen with proven success in P&L ownership, account expansion, and client governance.
• Expertise in working with VMS tools, compliance frameworks, SLA/KPI governance, and technology-enabled staffing models.

• Candidate should have experience in managing MSP in the current portfolio.

• Excellent stakeholder management, negotiation, and communication skills.
• Experience in managing large, distributed teams and delivering at scale in complex client environments.