Logistics Executive

Role & responsibilities

• Manage

  end-to-end B2C shipment operations

  across multiple courier partners
• Coordinate with courier partners for

  pickup, delivery, delays, and escalations

• Handle and close

  NDR (Non-Delivery Reports), RTO, and reverse logistics

  cases
• Monitor

  SLA performance

  for pickups, deliveries, and closures
• Track shipment exceptions and ensure timely resolution through follow-ups
  
• Update shipment status, remarks, and resolution details in operations dashboards
  
• Work closely with Customer Success teams for client escalations
  
• Support Finance team with operational clarifications for billing, disputes, or credits
  
• Prepare daily operational trackers and basic MIS reports
  
• Identify recurring issues and highlight process or partner-level gaps
  
• Follow defined SOPs, escalation matrices, and operational workflows

Candidate Profile

Must Have

• 13 years of experience in B2C e-commerce operations / courier operations / logistics aggregator
  
• Strong understanding of pickup delivery NDR RTO reverse logistics flow
  
• Hands-on experience coordinating with courier partners (Delhivery, Ecom, XpressBees, Blue Dart, etc.)
  
• Experience handling shipment escalations and SLA tracking
  
• Working knowledge of Excel

Preferred / Good to Have :

• Experience working in a

  logistics aggregator / shipping tech / e-commerce platform

• Exposure to shipment dashboards, ticketing tools, or logistics software
  
• Ability to handle high shipment volumes and pressure situations

Skills Required

• Strong follow-up and coordination skills
  
• Operational problem-solving mindset
  
• Attention to detail and data accuracy
  
• Clear written and verbal communication
  
• Ability to manage multiple shipments and priorities