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5.0 - 10.0 years
0 Lacs
noida, uttar pradesh
On-site
As an Operations Manager - Logistics in our BPO environment, you will be responsible for overseeing and driving logistics-related operations. Your role will be crucial in ensuring service delivery excellence, process optimization, and meeting SLAs for our logistics clients. The ideal candidate for this position will possess strong leadership skills, a solid background in supply chain/logistics processes, and a proven track record in managing high-performance teams in a BPO setup. Key Responsibilities: - Manage day-to-day logistics BPO operations, ensuring adherence to KPIs and SLAs. - Lead, coach, and motivate a team of supervisors, team leads, and agents across various shifts. - Oversee logistics processes such as order fulfillment, shipment tracking, returns, last-mile delivery coordination, and warehouse support. - Collaborate with clients to understand business requirements, implement process improvements, and enhance customer satisfaction. - Monitor real-time performance metrics and initiate corrective actions as needed. - Drive continuous improvement initiatives using Lean, Six Sigma, or similar methodologies. - Prepare regular reports, dashboards, and insights for internal and client stakeholders. - Manage staffing, scheduling, and workforce planning to ensure coverage and productivity. - Ensure compliance with data security, confidentiality, and industry standards. - Handle escalations, risk management, and problem resolution in a timely and professional manner. Required Qualifications: - Bachelor's degree in business, Logistics, Supply Chain Management, or a related field. - Minimum 10+ years of experience in BPO operations, with at least 5+ years in a logistics-related account or process. - Strong understanding of logistics and supply chain processes, including transportation, warehousing, and customer service. - Experience in managing large teams in a fast-paced, metrics-driven environment. - Excellent communication, analytical, and interpersonal skills. - Proficiency in logistics software/tools and BPO CRM platforms. - Ability to work flexible hours, including night shifts, weekends, and holidays, as required by client operations. Preferred Qualifications: - Certification in Lean, Six Sigma, or Project Management. - Experience working with international clients or in a global logistics environment. - Knowledge of tools like SAP, Oracle SCM, or WMS platforms. What We Offer: - Competitive salary and performance-based incentives - Health and wellness benefits - Opportunities for career advancement and professional development - Dynamic and inclusive work environment,
Posted 2 days ago
0.0 - 3.0 years
0 Lacs
noida, uttar pradesh
On-site
As a Customer Assistance representative, you will be responsible for providing prompt and courteous assistance to customers through various communication channels such as phone, email, etc. Your primary duties will include addressing inquiries related to bookings, reservations, schedules, fares, and other transportation-related matters. Your role will also involve investigating and resolving customer issues and complaints in a timely manner. You will collaborate with internal and external departments, such as Carriers and the Warehouse team, to resolve complex issues and ensure customer satisfaction. In terms of Booking Management, you will need to prioritize carrier partners while booking critical and urgent shipments based on customer requirements and agreed terms. Tracking all in-transit shipments will be crucial. You will be required to discuss with carrier SPOCs for delivery alignments, follow-up on pending requests for priority closure, and provide accurate information regarding shipment status, TAT, in-route challenges, solutions, and any other relevant details to assist customers in making informed decisions. Additionally, you will be responsible for sending daily reports of undelivered shipments to customers and discussing each case to conclude. You will also prepare Monthly customer Service Performance Reports (SPRs) and discuss them with customers to understand challenges and identify key areas of improvement. Maintaining accurate records of customer interactions, inquiries, and resolutions on email and customer trackers will be part of your daily tasks. You will also need to coordinate with consignees to understand challenges for undelivered shipments and take corrective measures. Identifying and resolving logistics-related issues, such as shipping delays and transportation disruptions, will be essential. You will investigate the root causes of problems and implement corrective actions to prevent recurrence. To qualify for this role, you should have a full-time Post-Graduate/MBA from a Top IIM, along with 0-2 years of experience in logistics management, preferably in a similar role. Proficiency in Hindi and English with strong verbal and written communication skills is required. Knowledge of Hindi and Malayalam languages will be considered an added advantage. The ideal candidate should possess the ability to generate accurate MIS reports, analyze data to drive informed decisions, and have strong problem-solving skills to resolve client queries effectively. You should also be capable of working independently and collaboratively in a fast-paced environment.,
Posted 3 days ago
1.0 - 2.0 years
2 - 2 Lacs
Bhiwandi
Work from Office
CRM Coordinator will manage customer relationships, maintain CRM systems, and ensure smooth communication between clients and internal teams. Strong coordination, data handling, and communication skills are essential.
Posted 3 days ago
1.0 - 3.0 years
3 - 3 Lacs
Pune
Work from Office
Import and Export process Inventory Management Demo Inventory Management Coordination with transporter/courier companies for goods delivery Preparation of E-way bills process Field visit once a month Invoice generation Required Candidate profile Must be Graduate Good communication skills in English Eager to learn new skill, tasks (Quick & Self- learner) Must be upto 26 yrs of age Interested WHATSAPP @ 8750718221 Perks and benefits PF Insurance
Posted 3 days ago
0.0 - 5.0 years
1 - 5 Lacs
Guwahati, Azara
Work from Office
Role & responsibilities: Will be responsible for day to day activities of a logistics company. Plan, allocate, and monitor daily dispatches Ensure adherence to route plans and vehicle utilization metrics. Implement and monitor digital tracking systems for live visibility and performance management. Coordinate with Australia warehouse teams to align dispatch priorities and service levels. Drive cost optimization through route planning, reverse logistics, and transport mode efficiency. Preferred candidate profile Candidates having any experience in logistic or courier company Candidates willing to work in Australian shift Candidates willing to join in short span of time Candidates working in Australian shift will be given one way pick up for home to office within 5 Km radius from office
Posted 3 days ago
1.0 - 6.0 years
1 - 3 Lacs
Kawardha
Work from Office
Job Purpose: To manage the day-to-day operations of the hub, ensuring smooth and efficient handling of shipments, team coordination, and adherence to service level agreements (SLAs), safety standards, and operational procedures. Key Responsibilities: 1. Hub Operations Management: Oversee inbound and outbound shipments to ensure timely dispatch and delivery. Monitor sorting, packaging, and dispatching processes for efficiency and accuracy. Ensure proper scanning and documentation of all shipments. Maintain quality control standards and address operational issues promptly. 2. Team Management: Supervise, train, and evaluate hub staff, including loaders, sorters, delivery executives, and supervisors. Prepare shift schedules and assign duties to ensure 24/7 operations (if applicable). Conduct regular team meetings and performance reviews. 3. Inventory & Resource Management: Maintain records of all shipments and stock levels (packaging material, equipment, etc.). Ensure proper utilization and maintenance of hub assets (vans, scanning devices, etc.). 4. Compliance & Safety: Ensure adherence to safety regulations, company policies, and local laws. Conduct regular safety audits and training. Report incidents, damages, or losses immediately. 5. MIS & Reporting: Maintain and share daily, weekly, and monthly reports on hub performance, shipment volumes, manpower utilization, and SLA adherence. Monitor KPIs such as TAT (Turnaround Time), RTO (Return to Origin), and OTP (On-Time Performance). 6. Coordination: Liaise with the central operations team, delivery personnel, vendors, and customer support for seamless operations. Resolve any escalated issues related to delays, misroutes, or customer complaints Contact person ; Vachan Contact No :9481631291
Posted 4 days ago
0.0 - 1.0 years
1 - 2 Lacs
Pune
Work from Office
We are looking for a reliable and hardworking Office Boy / Delivery Boy to join our team. The ideal candidate will be responsible for handling day-to-day office support tasks and local deliveries. Role & responsibilities: Delivery management Shipment tracking Material pickup / drop at customer location Material mangement Office work / cleaning Onsite delivery Customer co-ordination & satisfaction Preferred candidate profile: Two wheeler is must Responsible, punctual, and trustworthy Travel allowance will be provided Basic understanding of routes and locations Prior experience preferred but not necessary
Posted 4 days ago
0.0 - 1.0 years
1 - 2 Lacs
Pune
Work from Office
We are looking for a reliable and hardworking Office Boy / Delivery Boy to join our team. The ideal candidate will be responsible for handling day-to-day office support tasks and local deliveries. Role & responsibilities: Delivery management Shipment tracking Material pickup / drop at customer location Material mangement Office work / cleaning Onsite delivery Customer co-ordination & satisfaction Preferred candidate profile: Two wheeler is must Responsible, punctual, and trustworthy Travel allowance will be provided Basic understanding of routes and locations Prior experience preferred but not necessary
Posted 4 days ago
3.0 - 8.0 years
3 - 4 Lacs
Loni
Work from Office
Job Title: Logistics Executive Department: Purchase Location: Tronica City, Ghaziabad Job Summary: The Logistics Executive will manage and coordinate day-to-day logistics operations, including import, export, and domestic activities. The role involves shipment planning, documentation, inventory coordination, and vendor management to ensure timely, compliant, and cost-effective movement of goods. Key Responsibilities: Oversee inbound and outbound logistics for both domestic and international shipments. Coordinate with customs agents, freight forwarders , and transporters for timely clearance and movement of goods. Prepare, review, and maintain all necessary import/export documentation , including shipping instructions, commercial invoices, packing lists, and bills of lading . Ensure compliance with DGFT, Customs, GST, E-way bills , and other statutory requirements. Plan and monitor daily dispatches to ensure on-time delivery to clients and internal departments. Track shipments and address issues related to delays, damages, or shortages . Maintain accurate records of inventory, shipment status, gate passes, invoices, and delivery challans . Liaise with internal departments such as procurement, sales, production, and accounts to ensure seamless logistics coordination. Implement cost control strategies through route optimization, load planning, and vendor negotiations. Generate and analyze daily/weekly/monthly reports on shipment performance and logistics KPIs. Key Skills & Competencies: Thorough understanding of domestic and international logistics operations. Working knowledge of export-import policies, incoterms, HS codes , and trade compliance. Proficiency in ERP/SAP systems, MS Excel , and logistics software. Strong interpersonal and communication skills. Good analytical and problem-solving abilities . Attention to detail and ability to multi-task in a dynamic environment . Preferred Qualifications & Experience: Bachelor's degree in Logistics, Supply Chain, or related discipline . 35 years of experience in a logistics role with exposure to both import/export and domestic movements . Experience in engineering/manufacturing sectors preferred. Interested Candidate May Share Their Updated Resume To recruitment@preetgroup.com
Posted 4 days ago
0.0 - 4.0 years
0 Lacs
chennai, tamil nadu
On-site
As a key team member, you will be responsible for preparing and verifying all export documentation, including invoices, packing lists, bills of lading, and certificates of origin. Your attention to detail will ensure compliance with international shipping regulations and customs requirements. Effective coordination with freight forwarders, carriers, and customs brokers will be essential in managing shipments, tracking delivery timelines, and resolving any documentation issues that may arise. Your role will also involve seamless communication with internal departments such as sales, finance, and logistics to facilitate a smooth coordination process. Maintaining accurate records of all transactions and documentation will be crucial, along with providing support for audits and investigations related to export shipments. This is a Full-time, Permanent role suitable for Fresher candidates. The benefits include Provident Fund, yearly bonus, and the work schedule may involve Day shift, Morning shift, or Rotational shift. The work location is in person, providing an opportunity for hands-on involvement in export operations.,
Posted 1 week ago
0.0 - 2.0 years
2 - 4 Lacs
Vadodara
Work from Office
Prepare Pre-Shipment Documents such as Commercial Invoice ,Parking List, Bill of Landing, Certificate of Origin etc, Coordinate with suppliers for timely delivery of goods, Ensure Accurate cost calculation & Freight forwarding arrangements. CHA ,DGFT
Posted 1 week ago
1.0 - 5.0 years
0 Lacs
ahmedabad, gujarat
On-site
You will be a valuable member of the Import Export Documentation Team at Quadrant Metals, a company specializing in exporting Metal Scrap from USA and Canada worldwide. Your responsibilities will include: - Preparation of Import/Export Documentation - Creating Sales Contracts and Purchase Orders - Communicating effectively with vendors - Coordinating with logistics and accounts departments to ensure timely completion of documentation - Electronically tracking shipment status and generating reports - Managing shipment contracts and collaborating with the Documentation head for efficient document preparation. To succeed in this role, you must have excellent communication skills, proficient English language command, strong management abilities, and a proactive approach to optimizing work processes. Your work timings will be from 11 AM to 8 PM, Monday to Saturday. This is a full-time, permanent position with daytime shifts and the opportunity for a yearly bonus. You should have a Bachelor's degree, at least 1 year of relevant work experience, and be fluent in English. The work location is in person at Ahmedabad, Gujarat, so reliable commuting or relocation is preferred. The expected start date for this position is 21/07/2025.,
Posted 1 week ago
1.0 - 4.0 years
2 - 3 Lacs
Mangaluru, Karnataka, Kerala
Work from Office
Job Title: E-Commerce Executive Sales & Operations Location: Karnataka / Kerala Experience: Minimum 1 year in handling e-commerce website operations, sales, and customer coordination Qualification: Any Graduation (B.Com, BBA, BA, etc.) Key Responsibilities: Manage order processing, tracking, and coordination with courier/logistics partners Handle product listings, pricing, stock updates, and customer queries Respond to online inquiries via WhatsApp, calls, and social platforms Assist in digital promotions and online campaigns in coordination with the marketing team Analyze sales reports and suggest improvements for better performance Skills Required: Basic understanding of e-commerce platforms (Shopify, WooCommerce, etc.) Strong communication skills in English and local language (Kannada/Malayalam) Working knowledge of Excel, Google Sheets, and online tools Customer-centric mindset with attention to detail
Posted 1 week ago
1.0 - 4.0 years
6 - 9 Lacs
Chennai
Work from Office
Job Description Summary As Import Export Documentation Analyst , you will provide support for international trade operations. This role is essential in ensuring accurate documentation and smooth customs clearance for global shipments, particularly in regulated industries like pharmaceuticals. Key responsibilities will include: Order to Cash Understanding and hands on experience of SCM O2C activities. Document Preparation Create and verify import/export documents including invoices, packing lists, and shipping instructions. Regulatory Compliance Ensure documentation meets international trade laws and country-specific pharmaceutical regulations. System Data Entry Maintain accurate shipment and order records in ERP or logistics systems. Customs Coordination Support customs clearance by providing timely and compliant documentation to brokers and authorities. Certificate Management Handle certificates of origin, analysis, and other regulatory documents required for shipments. Shipment Tracking Support Monitor shipment progress and update documentation accordingly. Issue Resolution Identify and resolve documentation discrepancies that may delay customs or delivery. Digital Record Keeping Maintain organized digital archives of all import/export documentation for audit and compliance. Stakeholder Communication Coordinate remotely with internal teams, freight forwarders, and regulatory bodies. Reporting & Audits Generate documentation reports and assist in internal audits to ensure accuracy and compliance. Eligibility - To be successful in this role, you require: Bachelors degree in supply chain, International Business, or related field 1–3 years of experience in import/export documentation, preferably in the pharmaceutical or regulated industry Familiarity with ERP systems and trade documentation tools Knowledge of global trade regulations is a plus Proficiency in Microsoft Office. Demonstrated excellent customer service skills, problem solving and a strong team orientation. Ability to successfully multi-task and manage several diverse responsibilities in a timely and accurate manner. Excellent organizational skills; attention to detail Flexible to work in night shift. Able to be flexible, including willingness to work overtime as needed and/or an occasional Saturday if business needs dictate.
Posted 1 week ago
4.0 - 8.0 years
1 - 3 Lacs
Bengaluru
Work from Office
Role & responsibilities: 1. Planning and managing logistics, transportation services. 2. Co-ordination with PPIC for products 3. E-mail Communication with clients, suppliers, vendors etc. 4. Co-ordination with Custom Clearance team and Freight Forwarders. 5. Co-ordinate with suppliers, factory, vendors, transporters for dispatch, transport pre and post documentation. Track delivery status, return delivery, if any. Male Candidate Preferred Work Location : Manipal Natural Private Limited Head Office, Manipal Centre, MG Road, Bangalore
Posted 1 week ago
1.0 - 5.0 years
0 Lacs
punjab
On-site
The OTR Specialist position involves managing and coordinating LTL and FTL operations throughout the US. Your primary responsibilities will include ensuring the timely, cost-effective, and compliant movement of freight, as well as building and maintaining strong relationships with carriers and key stakeholders. To be successful in this role, you should have a minimum of 1 year of hands-on experience in OTR logistics, specifically in LTL/FTL operations within the US. You will need a strong understanding of load planning, dispatch coordination, and effective communication with carriers. Familiarity with US lanes, routing, freight rates, and transit time management is essential. Proficiency in using load boards, TMS platforms, and shipment tracking tools is also required. Excellent communication skills are a must to effectively coordinate with drivers, brokers, and customers. Additionally, you should be able to work independently, manage your time effectively, and resolve issues under pressure. In return for your contributions, we offer competitive compensation with opportunities for growth, a supportive team environment, and a dynamic work culture. This is your chance to be part of a rapidly growing US logistics operation. This is a full-time position that requires in-person work. Join us and be a valuable asset to our team!,
Posted 1 week ago
1.0 - 5.0 years
0 Lacs
surat, gujarat
On-site
As a Dispatch & Logistics Executive, with 1+ years of experience, your main responsibility will be to efficiently plan and manage daily dispatch and delivery schedules. You will be required to track shipments, handle any delivery delays, and communicate effectively with drivers, vendors, and clients. Your role will involve optimizing delivery routes for cost and time, as well as maintaining shipment and inventory records. Collaboration with the warehouse team for loading and unloading tasks will be essential. Additionally, you will be expected to address and solve customer issues related to delivery in a timely manner. This is a full-time, permanent position located at Road No. 5, Sachin GIDC, Surat. The working hours are from 9:00 AM to 7:00 PM, Monday to Saturday, with day and morning shifts. The successful candidate for this role should be detail-oriented, possess excellent communication skills, and have a problem-solving attitude. If you are someone who thrives in a fast-paced environment and enjoys working in logistics and dispatch, this opportunity is for you.,
Posted 1 week ago
2.0 - 6.0 years
0 Lacs
maharashtra
On-site
You are seeking a hands-on Supply Assistant to oversee logistics and production follow-ups. As the ideal candidate, you will possess a keen eye for detail and have the ability to personally visit facilities, manage sample movements, and ensure adherence to instructions. Your primary responsibilities will include coordinating both domestic and international shipments, conducting on-site visits to partner facilities for quality control purposes, handling courier bookings, tracking sample shipments, and maintaining up-to-date status logs. It will also be essential for you to regularly update internal teams on the progress of movements, any potential delays, and packaging issues that may arise. To excel in this role, you should have a basic understanding of logistics and production workflows, possess strong communication and coordination skills, and be willing to travel frequently as part of your duties. Additionally, familiarity with shipment tracking tools, packaging techniques, and various courier platforms will be advantageous in ensuring the smooth execution of tasks.,
Posted 1 week ago
0.0 - 5.0 years
1 - 2 Lacs
Aurangabad
Hybrid
Oversee end-to-end dispatch operations from order to delivery. Ensure timely, accurate fulfillment and identify process improvements to enhance logistics efficiency. High ownership role in a fast-growing B2B procurement startup. Required Candidate profile The ideal candidate thrives in high-ownership roles and is eager to grow with the company. This is a hands-on opportunity to build scalable logistics processes from the ground up.
Posted 1 week ago
0.0 - 4.0 years
0 Lacs
ahmedabad, gujarat
On-site
As an intern at Premji Kanji Masani Private Limited, you will be responsible for tracking shipments to monitor their movement and ensure timely delivery. You will also manage import and export customs clearance by updating shipment status and coordinating with relevant authorities. Additionally, you will prepare and handle import and export documentation to comply with regulatory requirements. Premji Kanji Masani Private Limited is in the process of launching a digital customs clearance platform, which will be a first in this industry. The online system aims to expedite customs clearance and remove delays that are costly both in terms of time and money. This new one-stop solution allows the company to timely and efficiently handle export and import clearance for customers. The solution provides downstream benefits of full governance and compliance, and it will also reduce the number of intermediaries customers deal with for customs clearance to a single party.,
Posted 1 week ago
2.0 - 7.0 years
1 - 2 Lacs
Pune
Work from Office
Ecommerce Opertations with coordination with customer for timely delivery, Product Listing, Product Pricing, Timely dispatch to customer, Maintain MOP, Excel work, Invoicing
Posted 1 week ago
2.0 - 3.0 years
2 - 4 Lacs
Mumbai Suburban, Thane, Mumbai (All Areas)
Work from Office
Minimum Experience : 2-3 years in Customs Broker Industry, Handling Import Documentation Education Requirement : Candidate Should be Graduate from Government Recognised University Job Description : Sea & Air Import Documentation Procedure (Start to End), Vessel / Flight Tracking, Checklist preparation , E-Sanchit, Bill of Entry Filing, Co-ordination with Shipping Line/ Forwarders / Console Agent, Knowledge of HS Code Classifications, Bill of Entry Tracking in Ice gate Role & responsibilities
Posted 1 week ago
1.0 - 6.0 years
3 - 6 Lacs
Kolkata
Work from Office
SUMMARY Generate and process Purchase Orders (POs) as per internal requirements Verify material receipts against POs and track arrival dates versus committed timelines Coordinate with factory teams daily to update them on incoming orders Update system records for items already manufactured and ready for dispatch Enter warehouse - wise purchase receipts accurately (both domestic and import) Maintain daily updates on expected arrival of new stock Handle warehouse operations entries related to inventory movements Ensure Minimum Order Quantities (MOQs) are tracked and maintained in the system Coordinate with vendors for PO follow - ups, escalations, and delivery updates (via Operations Manager) Push vendors for timely delivery and adherence to schedules as needed Ensure clean documentation and system hygiene across purchase records Requirements 1 3 years of experience in purchase, procurement, or supply chain roles Strong understanding of PO cycles, warehouse coordination, and vendor management Proficient in Excel and basic inventory management systems (ERP or Zoho preferred) Detail - oriented, organized, and committed to process accuracy Able to handle high - volume data entry and follow - up without errors Good communication skills and ability to work with cross - functional teams Willing to work full - time from our office
Posted 2 weeks ago
10.0 years
0 Lacs
Gurugram
Work from Office
Job Title: Assistant Manager Customs Handling Agent (CHA) Functional Area: Logistics & Operations/Procurement Location: Gurugram, Haryana Professional Experience: 10 years+ Type of Employment: Full-time Timeline for Hiring: Immediate Educational Qualifications: Essential: MBA in Logistics or Operations Preferred: Bachelor's degree in Logistics or Operations Certifications Preferred: i. CHA Certification or relevant hands-on experience in customs clearance ii. Familiarity with EDI/ICEGATE documentation iii. Knowledge of ATA Carnet, DGFT, and WPC procedures iv. FIATA Diploma in Freight Forwarding (optional) Key Responsibilities (i) Customs Clearance Coordination: Oversee and coordinate all aspects of customs clearance operations with hands-on experience. (ii) ATA Carnet & Temporary Imports: Manage temporary imports and re-exports using ATA Carnets, including all necessary documentation and approvals. (iii)Liaison with Stakeholders: Coordinate effectively with CHA agents, freight forwarders, customs officials, and port authorities. (iv) Regulatory Compliance: Ensure strict compliance with all regulatory bodies, including DGFT, CBIC, WPC, and others relevant to the broadcasting industry. (v) Shipment Tracking & Reporting: Monitor and report the real-time movement of shipments, providing timely updates to internal and external stakeholders. (vi) Dispute Resolution: Handle and resolve disputes related to equipment detainment, customs classification, valuation discrepancies, or documentation errors. (vii) Internal team Alignment: Work closely with internal technical teams to ensure seamless alignment between logistics timelines and live event schedules. (viii) Documentation Management: Prepare, verify, and maintain all statutory shipping documentation including bills of entry, shipping bills, invoices, and packing lists. (ix) Audit & Record Keeping: Maintain proper records and documentation for internal and external audits. (x) Expertise in Import & Export Laws: Demonstrate in-depth knowledge of Indian import/export laws and ensure adherence to best practices in compliance. How to Apply? Interested candidates may email their CV and cover letter to the People Management Team at: career@zoomcom.tv
Posted 2 weeks ago
2.0 - 6.0 years
2 - 3 Lacs
Bengaluru
Work from Office
Responsibilities: * Order & Fulfilment Management * Inventory Management * Product Listings & Catalogue Management * Platform Operations & Coordination * Customer Service & Support Health insurance
Posted 2 weeks ago
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