Logistics Executive Shipdelight Logistics Technologies

1.0 - 3.0 years

2 - 5 Lacs

thane, navi mumbai, mumbai (all areas)

Work from Office

Skills Required Role & responsibilities Manage end-to-end B2C shipment operations across multiple courier partners Coordinate with courier partners for pickup, delivery, delays, and escalations Handle and close NDR (Non-Delivery Reports), RTO, and reverse logistics cases Monitor SLA performance for pickups, deliveries, and closures Track shipment exceptions and ensure timely resolution through follow-ups Update shipment status, remarks, and resolution details in operations dashboards Work closely with Customer Success teams for client escalations Support Finance team with operational clarifications for billing, disputes, or credits Prepare daily operational trackers and basic MIS reports Ide...

Posted 3 days ago

AI Match Score

Apply

Customer Service Executive - E Commerce Richfeel Health & Beauty Pvt Ltd

1.0 - 13.0 years

0 - 0 Lacs

maharashtra

On-site

As a Customer Service Executive in the Online FMCG Department at Richfeel Naturals, located in Vikhroli, Mumbai, you will play a crucial role in managing the direct-to-consumer order experience and ensuring high levels of customer satisfaction. Your responsibilities will include Online Reputation Management (ORM), handling customer support queries, feedback collection, order confirmation, coordinating custom orders, tracking logistics, managing NDRs, and monitoring return rates. Additionally, you will need to have a problem-solving attitude, excellent communication skills, proficiency in handling customer interactions across various channels, basic knowledge of Excel and order management sys...

Posted 3 months ago

AI Match Score

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.