Manager Operations

Key Responsibilities

Manage day-to-day logistics operations across all approved channels.

Liaise with service providers ensuring adherence to delivery schedules and quality standards.

Monitor and resolve delays, risks, and operational bottlenecks.

Optimize processes for efficiency, cost-effectiveness, and compliance.

Lead vendor relationship management and contract compliance.

Provide actionable reports and insights to senior management.

Performance Metrics- On-Time Delivery Rate 95% for all shipments.

Ensure Turnaround Time (TAT) compliance 98% with service providers.

Reduction in transit delays by 15% annually.

Vendor compliance rate at 99%.Cost optimization targets met or exceeded quarterly.

Incident resolution time within 24 hours for operational issues.

Achieve 100% cargo pick up from customer daily

Required Skills & Qualifications

At least 7 years of operations experience in any fast growing industry preferrable logistics/freight forwarding.

Strong customer orientation to achieve customer satisfaction

Stong ability to communicate escalations to Service Providers to find actionable solution to fix an issue

Strong ability to manage vendors to achieve zero cargo pick up lapse

Strong ability to mobilize resources to achieve efficient cargo pick up

Strong ability to make quick decisions to support customer needs

Strong leadership to motivate and direct Operations team

Strong ability to understand operaations process and to develop SOP's for customer cargo management

Strong vendor management, negotiation, and analytical skills.

Leadership experience managing cross-functional teams.

Employment Type

Full-time