Operations Team Lead

Hello Jobseekers,

Greetings From Shining Stars ITPL!!!

Job Opportunity: Team Leader - BPO Operations (Multiple Verticals)

We are looking for experienced and dedicated Team Leaders to manage and drive performance in three critical areas. Please review the requirements carefully and apply for the role that matches your expertise.

1. Locations:

   Shivaji Nagar and Kudlu Gate - Bengaluru

2. Language Requirement:

   English and Hindi Both.

3. Schedule:

   6 Days Working and 1 Rotational Week Off.

4. Availability:

   Immediate Joiners Preferred OR Max. 15 Days of Notice Period.

5. CTC:

• Team Leader - Escalation Management -

  Max. 5.20 LPA

• Team Leader - Mutual Fund Operations -

  Up to 5 LPA

• Team Leader - Supply Chain & Vendor Coordination -

  Max. 5.75 LPA

(1) Team Leader - Escalation Management - Kudlu Gate

This role is crucial for managing high-priority customer issues and ensuring a smooth, effective resolution process, focusing on minimizing customer churn.

• Experience Required:

  Minimum

  3-5 Years

  of overall experience in a BPO/Customer Service environment.

• Team Leader Tenure:

  Must have a minimum of

  1.5 Years

  of documented, on-paper experience as a Team Leader.

• Key Skill Mandatory:

  Proven, extensive experience with

  escalation processes and protocols

  .

• Preferred Experience:

  Experience in the

  E-Commerce

  is highly preferred.

(2) Team Leader - Mutual Fund Operations - Shivaji Nagar

This specialized role requires a strong background in financial services to lead a team handling mutual fund-related inquiries and transactions.

• Experience Required:

  Minimum

  5 Years

  of overall professional experience.

• Mandatory Profile:

  Currently or previously held a

  Senior Executive

  or similar role with mandatory experience as a

  Team Leader in Mutual Fund operations

  .

• Industry Preference:

  Candidates from any industry with significant

  Mutual Fund experience

  are welcome.

• Certification Preferred:

  Possession of an

  NISM Certification

  is highly desirable.

(3) Team Leader - Supply Chain & Vendor Coordination - Kudlu Gate

This role focuses on leading a team that supports critical supply chain functions, inventory management, and vendor communication.

• Experience Required:

  Minimum

  3 Years

  of overall experience.

• Key Skill Mandatory:

  Candidates must have demonstrable

  Supply Chain experience

  .

• Core Responsibility Experience:

  Proven experience coordinating with

  vendors for inventory stocks

  is essential.

General Team Leader Responsibilities (Across All Roles)

• Leading, mentoring, and motivating a team of Customer Service/Operations Representatives.
• Monitoring team performance against key KPIs, quality scores, and service level agreements (SLAs).
• Conducting regular 1:1 sessions, coaching, and performance appraisals.
• Implementing best practices and process improvements to enhance operational efficiency.
• Ensuring team adherence to company policies and regulatory compliance.

How to Apply:

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NOTE: - SHINING STARS ITPL DO NOT CHARGE ANY FEES FROM THE CANDIDATES