Site Lead

About the Role

Site Lead – India

Technology, Data Analytics, Customer Experience, HR, Legal, Finance, and Operations

This position requires a visionary, hands-on leader with strong influencing skills, global stakeholder management experience, and a proven record of building and scaling high-performing teams in complex, matrixed environments.

Key Responsibilities

Strategic Leadership & Governance

• Provide strategic direction for the India entity, ensuring alignment with global business goals and priorities.
• Act as a trusted advisor to the Global Leadership Team, representing India operations in strategic discussions.
• Ensure compliance with all local statutory, legal, and financial regulations.
• Drive governance and operational excellence across all functions.

Operational Excellence & Delivery

• Oversee India-based delivery teams to ensure efficiency, quality, and innovation.
• Partner with global heads to optimize processes, enhance productivity, and achieve cost efficiency.
• Foster collaboration across HR, Facilities, Legal, Finance, Technology, and Operations teams.
• Drive process standardization, automation, and continuous improvement initiatives.

People & Culture Leadership

• Lead, inspire, and develop a diverse team of senior leaders and professionals.
• Cultivate a strong organizational culture aligned with global values.
• Champion talent development, inclusion, and retention strategies.
• Serve as a mentor and coach, building leadership capability and succession pipelines.

Stakeholder Management & External Representation

• Serve as the external face of the organization in India—representing the company with industry bodies, government agencies, and external partners.
• Strengthen collaboration between global teams and India operations through transparent communication and cross-border initiatives.
• Drive local brand positioning and employer branding efforts in the India talent market.

Financial & Business Management

• Own the India P&L and ensure sustainable business growth.
• Identify and execute on strategic opportunities to improve service delivery and margins.
• Provide region-specific strategic guidance to IT, HR, and Operations teams.
• Support global initiatives in

  data analytics, customer experience

  , and

  digital transformation

  .

Key Qualifications & Experience

• 20+ years

  of overall experience, with

  10+ years

  in senior leadership roles within global technology or product organizations.
• Proven success in

  setting up or expanding India development centers

  for multinational companies.
• Deep understanding of

  data analytics, customer experience platforms, and technology-led operations

  .
• Strong background in

  system operations, analytics, technology services, and business transformation

  .
• Experience in managing large, complex teams across functions such as HR, IT, Legal, and Finance.
• Exceptional ability to drive cross-functional initiatives and influence without direct authority.
• Excellent business judgment, financial acumen, and ethical integrity.

Leadership Competencies

• Visionary and strategic thinker with the ability to translate global objectives into actionable India strategies.
• Collaborative, yet assertive leader capable of influencing across diverse, globally dispersed stakeholders.
• Inclusive mindset and ability to lead through ambiguity and change.
• Strong communication, facilitation, and relationship-building skills.
• Proven ability to enhance organizational reputation and attract top talent.
• Passion for innovation, efficiency, and creating a high-performance culture.