Posted:22 hours ago| Platform: Linkedin logo

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Job Type

Full Time

Job Description

About the Role


Site Lead – India

Technology, Data Analytics, Customer Experience, HR, Legal, Finance, and Operations

This position requires a visionary, hands-on leader with strong influencing skills, global stakeholder management experience, and a proven record of building and scaling high-performing teams in complex, matrixed environments.


Key Responsibilities

Strategic Leadership & Governance

  • Provide strategic direction for the India entity, ensuring alignment with global business goals and priorities.
  • Act as a trusted advisor to the Global Leadership Team, representing India operations in strategic discussions.
  • Ensure compliance with all local statutory, legal, and financial regulations.
  • Drive governance and operational excellence across all functions.


Operational Excellence & Delivery

  • Oversee India-based delivery teams to ensure efficiency, quality, and innovation.
  • Partner with global heads to optimize processes, enhance productivity, and achieve cost efficiency.
  • Foster collaboration across HR, Facilities, Legal, Finance, Technology, and Operations teams.
  • Drive process standardization, automation, and continuous improvement initiatives.


People & Culture Leadership

  • Lead, inspire, and develop a diverse team of senior leaders and professionals.
  • Cultivate a strong organizational culture aligned with global values.
  • Champion talent development, inclusion, and retention strategies.
  • Serve as a mentor and coach, building leadership capability and succession pipelines.


Stakeholder Management & External Representation

  • Serve as the external face of the organization in India—representing the company with industry bodies, government agencies, and external partners.
  • Strengthen collaboration between global teams and India operations through transparent communication and cross-border initiatives.
  • Drive local brand positioning and employer branding efforts in the India talent market.


Financial & Business Management

  • Own the India P&L and ensure sustainable business growth.
  • Identify and execute on strategic opportunities to improve service delivery and margins.
  • Provide region-specific strategic guidance to IT, HR, and Operations teams.
  • Support global initiatives in

    data analytics, customer experience

    , and

    digital transformation

    .


Key Qualifications & Experience

  • 20+ years

    of overall experience, with

    10+ years

    in senior leadership roles within global technology or product organizations.
  • Proven success in

    setting up or expanding India development centers

    for multinational companies.
  • Deep understanding of

    data analytics, customer experience platforms, and technology-led operations

    .
  • Strong background in

    system operations, analytics, technology services, and business transformation

    .
  • Experience in managing large, complex teams across functions such as HR, IT, Legal, and Finance.
  • Exceptional ability to drive cross-functional initiatives and influence without direct authority.
  • Excellent business judgment, financial acumen, and ethical integrity.


Leadership Competencies

  • Visionary and strategic thinker with the ability to translate global objectives into actionable India strategies.
  • Collaborative, yet assertive leader capable of influencing across diverse, globally dispersed stakeholders.
  • Inclusive mindset and ability to lead through ambiguity and change.
  • Strong communication, facilitation, and relationship-building skills.
  • Proven ability to enhance organizational reputation and attract top talent.
  • Passion for innovation, efficiency, and creating a high-performance culture.

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