Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Site Lead
Job Description
Site Lead, leads a Corporate Solutions account relationship for Horizon BCBS. The Corporate Solutions platform is our outsourcing business which provides real estate and workplace strategy, services, and technology to corporates and public institutions globally. This highly visible executive-level role is accountable for developing and implementing a strategic account plan which delights our client and ensures a healthy long-term relationship. The Account Lead anticipates client needs, delivers to outperform on key performance indicators and builds financial plans to exceed growth and profitability targets. The Account Lead creates and manages high performing teams, which stay engaged and thriving.
Responsibilities include:
Delivering High Client Satisfaction
Aligns with client on key priorities and executes a strategic account plan that delivers against those priorities
Communicates well at an executive level, but also deeply knowledgeable in operational detail and able to engage tactically as required.
Ensures service delivery is high quality and exceeds client expectations
Anticipates needs, responds to client issues in an expedient and professional manner
Builds lasting relationships quickly
Building and Managing High Performing Teams
Hires, attracts and retains a team of top talent employees; improves team performance through regular coaching and feedback; provides recognition
Understands client’s key business drivers; focuses the team to ensure those priorities are aligned with our deliverables
Embodies the firm’s values and core behaviors of collaboration, integrity and excellence
Advances the firm’s diversity and inclusion priorities by focusing on hiring, rotation and promotion
Identify and groom successor candidates to Account Executive role
Achieving Financial Results
Develops the budget, manages to ensure plan is met or exceeded in growth and profitability
Retains all appropriate business lines and expands business beyond existing product lines or geographies
Develops compliance program to mitigate risk, ensures A/R is maintained within requirements
Drives the Sales Strategy & Contributes to the Growth of the Company
Proactively identifies areas to incorporate innovation into account operations
Proactively identifies opportunities for expansion and cross selling
Creates and delivers effective, executive level reporting
Adept at leading competitive contract renewals in partnership with Solutions Development
Proactively reaches out to other accounts to ensure leading practices are being delivered
Becomes internal reference for best in class service delivery
Recognizes opportunities for account growth, articulates the JLL value proposition and ensures best practice implementation across the delivery platform
Key Skills and Experience:
Relevant Degree in strategy, economics, business, management, or real estate. MBA and/or management consulting experience preferred. MRICS or other professional designation desirable
At least 10 years’ experience in Hospitality, Facilities Management
High level abilities with Microsoft Office (Excel, Word, PPT)
Good written and verbal communication skills
Analytical mind - able to assess options
Innovation - think outside the box to come up with bright ideas to help solve client’s problems
Business case development experience
Strong project management skills, able to work to deadlines and under key milestones set by client
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
