Responsibilities: * Manage customer queries via phone, email & chat * Resolve issues promptly & professionally * Maintain high NPS scores through exceptional service * Collaborate with teams for continuous improvement Office cab/shuttle
Responsibilities: * Manage office operations: scheduling, supplies, facilities * Coordinate with teams on projects & meetings * Ensure customer satisfaction through service excellence Health insurance
Responsibilities: Manage customer relationships through effective communication. Ensure compliance with quality standards & regulatory requirements. Lead BPO operations, oversee voice processes. Health insurance
Responsibilities: * Manage client relationships * Maintain high client satisfaction ratings * Coordinate with vendors & stakeholders * Ensure timely resolution of issues * Handle client queries & requests
Roles and Responsibilities * Identify new business opportunities through outbound sales calls, telesales, and international outbound sales. * Develop and maintain relationships with existing clients to increase repeat business and referrals. * Provide exceptional customer service to ensure high levels of client satisfaction. * Meet or exceed monthly sales targets by effectively managing time and prioritizing tasks.
Responsibilities: * Provide exceptional customer service during night shifts * Handle incoming calls with empathy and efficiency * Resolve queries promptly through effective communication * Ready to work for Night Shift Office cab/shuttle
Responsibilities: * Optimize website for search engines * Manage social media presence & campaigns * Report on digital marketing performance * Collaborate with sales team on lead generation * Develop Google Ads strategy
Responsibilities: * Conduct call audits, analyze quality, calibrate calls, monitor performance. * Ensure compliance with quality standards through regular audits. * Collaborate with teams on improvement initiatives. Office cab/shuttle Provident fund
Responsibilities: * Manage facilities & security * Oversee administration operations * Ensure compliance with policies & procedures * Collaborate with stakeholders on strategic planning * Lead facility management team Provident fund