Service Manager

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🌍 About Pyse

Pyse is reimagining how wealth contributes to the planet. We are a next-generation investment platform enabling HNIs, UHNIs, and Family Offices to invest directly into high-yielding, sustainable real-world assets — including electric delivery fleets, renewable energy infrastructure, and more. Our investors don’t just earn above-market returns; they fund the future of clean mobility and climate-positive infrastructure.

Backed by marquee ecosystem partners and operating at the intersection of climate and capital, Pyse is scaling rapidly across the UAE and broader GCC.

🎯 Role Overview

As Pyse scales its fleet of electric two-wheelers for B2B last-mile delivery, we are looking for an Operations & Service Associate to join our product operations team.

This role is hands-on: you will be responsible for the servicing, maintenance, and performance optimization of two-wheeler EVs across multiple geographies. You’ll coordinate between manufacturers, fleet partners, and service providers to ensure vehicles are road-ready, reliable, compliant, and cost-efficient.

The ideal candidate combines strong technical know-how in EVs, on-ground service experience, and the ability to manage vendors and service networks across India and UAE.

📌 Key Responsibilities

Fleet Maintenance & Servicing

• Oversee preventive and corrective maintenance schedules for 2W EVs in India and UAE.
• Troubleshoot recurring issues in drivetrain, batteries, telematics, and control systems.
• Build SOPs for servicing, battery swaps, and emergency breakdown management.

Vendor & Service Network Management

• Liaise with OEMs and local service centres to resolve technical faults quickly.
• Oversee the management of battery charging and swapping stations, including setting up SOPs, monitoring day-to-day operations, and resolving issues that arise.

Vehicle Health Monitoring

• Track KPIs such as uptime, average repair time, battery health, and cost per km.
• Work with telematics engineers to monitor live data and predict failures proactively.

Deployment & On-Ground Ops

• Supervise fleet rollouts, registration, and integration with last-mile delivery partners.
• Provide training to delivery riders and fleet supervisors on EV handling and charging.
• Ensure vehicles meet RTA/UAE compliance standards during deployment.

Documentation & Reporting

• Maintain detailed service logs, maintenance costs, and vehicle performance dashboards.
• Report key insights and recurring issues to engineering teams for design improvements.

👤 Ideal Candidate Profile

Education:

• Bachelor’s degree in Mechanical, Electrical, or Automotive Engineering (or equivalent).

Experience:

• 3–4 years in EV servicing, fleet operations, or automotive service roles.
• Prior experience with two-wheeler EVs or last-mile delivery fleets preferred.

Technical Skills:

• Strong understanding of EV drivetrain & powertrain systems.
• Hands-on knowledge of Lithium-ion batteries, BMS, and charging protocols.
• Ability to use diagnostic tools (multimeter, BMS tester, OEM software).
• Familiarity with IoT/telematics modules (GPS/GSM, sensors, CAN bus).
• Experience in preventive & corrective maintenance cycles.

Operational Skills:

• Fleet maintenance planning and SLA management.
• Spare parts and inventory management.
• Vendor management and cross-border service partner coordination.
• Rider/fleet team training for basic EV handling.

Compliance & Safety:

• Knowledge of UAE RTA and ESMA regulations for EVs.
• Safe battery handling, fire safety, and hazard protocols.
• Ability to conduct and document safety audits.

Soft Skills:

• Proactive problem-solver with strong coordination skills.
• Comfortable with frequent international travel.
• Strong written and verbal communication (English; Hindi helpful; Arabic is a plus).
• Detail-oriented with excellent reporting/documentation abilities.

🌟 Bonus Points For

• Prior coordination with Chinese EV OEMs or component suppliers.
• Experience deploying EV fleets for last-mile logistics in India/UAE.
• Hands-on rider training or service SOP development experience.

🚀 Why Join Pyse?

• Be at the forefront of the green mobility revolution in India and UAE.
• Take ownership of fleet reliability and performance for a fast-scaling startup.
• Work cross-functionally with product, engineering, and telematics teams.
• Competitive compensation, growth opportunities, and international exposure.