Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Senior Technical Writer
Location: Bengaluru & Chennai, India
Department: Technical Communication Center of Excellence
Company: Xylem Water Solutions India Private Limited, Global Capability Center, Bangalore
About Xylem
Xylem is a leading global water technology company committed to solving the world’s most challenging water issues through innovation. Our mission is to enable sustainable, efficient water use and management for communities, industries, and the environment.
About the Position
As a Senior Technical Writer at Xylem, you will be part of the Global Technical Communication Center of Excellence, responsible for developing world-class customer documentation (Hardware/Software). You will author and manage content within a Component Content Management System (CCMS), collaborating closely with Project Coordinators and Subject Matter Experts (SMEs) globally. Your work will support customers of Xylem products and systems through clear, accurate, and user-focused documentation such as Installation and Operation Instructions, Service Manuals, and other technical publications.
As you grow in this role, you will have opportunities to contribute to continuous improvement projects, process optimization, and training initiatives within Xylem’s documentation ecosystem.
About the Technical Communication Center of Excellence
A global team of technical information specialists responsible for developing customer product information across Xylem’s product portfolio. The team focuses on intelligent content reuse using XML-based technologies, ensuring all publications are customer-centric, reusable, and globally consistent across multiple outputs, channels, and languages.
Prominent collaterals include Installation and Operation Instructions, Datasheets, Quick Guides, UI Guides, and UX Guides, Technical specifications etc.
The team consists of a Content Development (Production) Team, a Localization Team, and a Documentation Systems Team.
About the Team in Bengaluru & Chennai (GCC)
The Global Capability Center (GCC) in Bengaluru & Chennai serves as a shared service; resources supporting Xylem’s global product portfolio — including pumps, turbines, monitoring and control systems, and water analysis equipment. The team contributes to product design, development, testing, and technical documentation to deliver innovative and reliable water technology solutions.
Responsibilities
Content Development
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Develop reusable, structured technical content aligned with Xylem’s authoring guidelines, information model, and style guide.
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Conduct task analysis (TA) and prepare annotated topic lists (ATL).
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
