Senior Technical Program Manager

Who we are

Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. We’re honoured to be recognized as a Leader in the first-ever Forrester Wave™: Revenue Enablement Platforms, Q3 2024!

Job snapshot

Senior Technical Program Manager (TPM)

We are looking for a self-driven, detail-oriented TPM having strong technical depth - someone who thrives on solving complex engineering challenges, champions quality, and brings a collaborative, hands-on leadership style to cross-functional teams, and drives modern practices in the AI enabled world that demands not just technical execution but systems thinking, trust-building, strategic alignment, and driving impactful business outcomes in an accelerated way.

What’s in it for you?

• Drive the delivery and execution of platform engineering roadmap (multiple medium to large-scale, complex projects) by imbibing a strategic outlook from the outset and by partnering with engineering, product, design, QA, DevOps and other cross-functional teams.
• Own timelines, risk mitigation, and stakeholder alignment across all levels, fostering transparent communication around shared outcomes and customer expectations.
• Drive AI-first program thinking by grounding decisions in metrics, facts, and structured narratives to ensure strategic alignment.
• Identify dependencies (cross-stream) and risks early and mitigate them before they become a crisis.
• Ensure smooth execution of complex programs or programs with cross-stream dependenciesCoordinate efforts across data engineering, ML, infra, security, compliance, and product teams.
• Facilitate technical discussions around architectural trade-offs, scaling challenges, and system performance with the goal of unblocking teams.
• Build and institutionalize reusable frameworks and tools to enable predictable, repeatable execution in a fast-paced, dynamic environment.
• Periodically drive the health of the systems, Operational Readiness, and Incident Response Management.
• Work closely with engineering leaders to define, implement, standardize and continuously evolve the practices.
• Foster a culture of agility, adaptability, resilience, speed, and continuous improvement, ensuring good practices and light-touch processes that accelerate from planning, execution, to launch and successful landing.

We’d love to hear from you, if you:

• Minimum

  relevant

  experience in TPM role:

  8-10 years

  of experience, preferably in an enterprise SaaS/Cloud architecture.
• Skilled and experienced in driving large-scale platform engineering initiatives involving cross-functional teams, multiple stakeholders, and high business impact.
• Past experience in establishing and driving engineering productivity metrics and transformation.
• Ability to manage fast-changing priorities and bring clarity to ambiguity, common in AI development cycles.
• Beyond the strong foundational TPM skills, possesses a strong technical foundation in:

• System Design and Architecture

• Distributed systems and microservices architecture
• API design principles (REST, GraphQL, gRPC)
• Performance, Scalability and Security

• Knowledge of Authentication vs Authorization, and Enterprise Integrations

• SSO protocols (SAML, OAuth 2.0, OpenID Connect)
• Identity & Access Management (IAM) frameworks
• Multi-Factor Authentication (MFA) & Role-Based Access Control (RBAC)
• Just-in-time (JIT) provisioning and SCIM (System for Cross-domain Identity Management)

• Observability and Monitoring:

• Exposure to APM tools like Datadog.

Key Skills

• Structured problem solver who breaks down complex challenges into logical, actionable components.
• Strong product and business mindset with a clear understanding of the 'Why' behind initiatives, ensuring engineering efforts align with real customer needs and market opportunities.
• Proficient in leveraging AI tools and LLM-based solutions to enhance program efficiency, automation, and team productivity.
• Deep expertise in Agile and Lean methodologies, with experience driving their adoption across large-scale, cross-functional programs.
• Skilled in configuring and automating complex workflows and dashboards in project management tools like Jira, with proficiency in JQL.