Senior Software Engineer I - DevOps Engineer Exceptional software engineering is challenging. Amplifying it to ensure that multiple teams can concurrently create and manage a vast, intricate product escalates the complexity. As a Senior Software Engineer within the Release Engineering team at Sumo Logic, your task will be to develop and sustain automated tooling for the release processes of all our services. You will contribute significantly to establishing automated delivery pipelines, empowering autonomous teams to create independently deployable services. Your role is integral to our overarching strategy of enhancing software delivery and progressing Sumo Logic’s internal Platform-as-a-Service. What You Will Do Own the Delivery pipeline and release automation framework for all Sumo services Educate and collaborate with teams during both design and development phases to ensure best practices. Mentor a team of Engineers (Junior to Senior) and improve software development processes. Evaluate, test, and provide technology and design recommendations to executives. Write detailed design documents and documentation on system design and implementation. Ensuring the engineering teams are set up to deliver quality software quickly and reliably. Enhance and maintain infrastructure and tooling for development, testing and debugging What You Already Have B.S. or M.S. Computer Sciences or related discipline Ability to influence: Understand people’s values and motivations and influence them towards making good architectural choices. Collaborative working style: You can work with other engineers to come up with good decisions. Bias towards action: You need to make things happen. It is essential you don’t become an inhibitor of progress, but an enabler. Flexibility: You are willing to learn and change. Admit past approaches might not be the right ones now. Technical Skills 4+ years of experience in the design, development, and use of release automation tooling, DevOps, CI/CD, etc. 2+ years of experience in software development in Java/Scala/Golang or similar 3+ years of experience on software delivery technologies like jenkins including experience writing and developing CI/CD pipelines and knowledge of build tools like make/gradle/npm etc. Experience with cloud technologies, such as AWS/Azure/GCP Experience with Infrastructure-as-Code and tools such as Terraform Experience with scripting languages such as Groovy, Python, Bash etc. Knowledge of monitoring tools such as Prometheus/Grafana or similar tools Understanding of GitOps and ArgoCD concepts/workflows Understanding of security and compliance aspects of DevSecOps About Us Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com. Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection. Show more Show less

Description The Sumo Logic user experience design team is looking for a User Experience Designer to join our team in India. We are looking for a passionate designer with experience in the B2B space and an appreciation for complex and technical products, who can help us design great experiences for our users. To be successful, you should be able to demonstrate experience in designing simple, clean, and powerful experiences for complex products, working effectively with product teams with close collaboration with designers, product managers, and engineers, in a high-paced environment. Responsibilities We are looking for a talented Product Designer who is passionate about solving complex problems and creating smart, beautiful, and polished products. Act as a point of contact from different cross-functional departments Execute full UX solutions based on existing product vision and business requirements Create and communicate end-to-end scenarios, interaction models, wireframes, prototypes, and specs to stakeholders Lead research that identifies user needs and product usability Ensure designs are validated and tested to meet user needs Lead data-driven design methodologies to champion refinements of the product until the usability and experience reach a delightful experience and success criteria Help lead improvements to processes and relationships beyond the scope of individual work Be highly adaptable in an ever-changing environment Minimum Requirements We are looking for candidates who are self-motivated and able to work both independently and in collaboration with a team. The ideal candidate will have the following qualifications: 5+ years of work experience as a designer working on shippable products in the B2B space Has a track record of influencing the direction of the product and delivering high-quality products Strong experience in working with engineering and product management teams to oversee the user experience of a product from discovery to delivery Experience with user research in building the product and testing to validate key insights A communicator who can easily explain the product design process with various teams A portfolio that highlights your strengths Preferred Requirements Bachelor's or Master’s degree in design, human factors, HCI, or a related discipline Experience working on enterprise software and specifically developer tools for developers and security professionals. Good understanding of cloud technologies. About Us Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com. Sumo Logic Privacy Policy Show more Show less

We are looking for a strategic and hands-on Infrastructure Architect to lead the design and optimization of our IT infrastructure. You will be responsible for defining architecture standards, developing infrastructure roadmaps, and guiding the deployment of resilient and secure systems across on-premise and cloud environments. Design and develop high-level infrastructure architectures for complex IT systems, including cloud, data centers, networks, and storage. Evaluate and recommend infrastructure technologies to meet business needs, scalability, and reliability requirements. Define infrastructure standards and best practices across systems, networks, and security layers. Collaborate with DevOps, Security, and Application teams to ensure infrastructure supports application performance, security, and availability. Lead infrastructure modernization and cloud migration projects (e.g., AWS, Azure, GCP). Create detailed architectural diagrams, documentation, and implementation plans. Conduct system performance analysis and implement improvements. Ensure compliance with enterprise architecture principles, security standards, and regulatory requirements. Provide guidance and mentorship to infrastructure and support teams. Stay current with emerging technologies and industry trends. Proven experience with cloud infrastructure (AWS, Azure, or GCP). Strong knowledge of networking, virtualization (VMware, Hyper-V), storage systems, and server technologies. Proficient in implementing, configuring, and managing leading monitoring tools to ensure system reliability, performance, and uptime. Comprehensive knowledge of DDQ (Due Diligence Questionnaire) processes to ensure compliance, risk assessment, and data integrity for organizational standards. Extensive experience in managing data center operations, including server provisioning, network configurations, and system maintenance. Expertise in designing and implementing backup solutions and DR strategies to mitigate risks and ensure business continuity. Successfully led a team of over 50 IT professionals, streamlining workflows, improving productivity, and achieving departmental KPIs.

We are seeking a detail-oriented and collaborative team member to join the Sumo Payroll team and support our U.S. multi-state payroll operations. In this role, you will be responsible for ensuring accurate and timely processing of payroll, maintain compliance with federal and state regulations, and contributing to general ledger reconciliation and payroll reporting. You will work closely with our Sr. Global Payroll Analyst, Manager of Global Payroll, and Human Resources team to align processes and responsibilities that support the company’s continued growth. Additionally, you will serve as a primary point of contact for internal U.S. payroll-related inquiries. Responsibilities Prepare and process end-to-end US multi-state payroll on a semi-monthly basis using ADP Workforce Now. Ensure compliance with multi-state payroll tax laws, including withholding, unemployment and other reporting requirements. Manage and resolve tax notices, amendments, rate changes, and other payroll tax requirements using ADP SmartCompliance. Prepare semi-monthly payroll-related journal entries, reconcile monthly general ledger accounts, and variance analysis to support Finance month end close. Prepare and process end-to-end payroll processing across the APAC region monthly. Audit APAC payroll results received from third party vendors to ensure accurate and timely payments, and compliance with regional tax and labor laws. Support year-end payroll processes, including W-2 and other tax filings. Assist with internal and external audits related to payroll (i.e. 401(k) audit, worker’s compensation, internal financial audit). Respond to payroll-related inquiries from employees and third parties in a timely, accurate and professional manner. Partner cross functionally with HR, Accounting & Finance teams in administering payroll activities. Utilize Microsoft Excel (e.g., pivot tables, formulas, and functions) to create, modify, and analyze payroll data. Maintain and update payroll process documentation as procedures evolve. Provide backup support to payroll team members to ensure continuity of operations. Performs other related duties as assigned. Required Qualifications And Skills Education BA degree in Accounting or Finance, or equivalent years of experience CPP/ FPC certifications a plus Desired Qualifications And Skills 3+ years of experience of full cycle US multi-state payroll experience with both exempt and non-exempt employees. 3+ years of experience with ADP Workforce Now and/or related payroll software (Workday, UKG, etc.) Strong accounting experience with journal entries and reconciliations. Experience with APAC payroll preferred. Experience with NetSuite preferred Intermediate knowledge of Excel skills including but not limited to Vlookup, SUMIF, Pivot table formulas Strong communication (written and verbal) skills and attention to detail Self-motivated, flexible, and ability to stay organized in a fast-paced environment and work with a sense of urgency Strong system and data flow knowledge. Ability to learn and adapt to new process flows and software technologies. Team-oriented approach – can participate as an effective team member as well as work cross-functionally with other organizations. About Us Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com. Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection. Show more Show less

We are seeking a detail-oriented and collaborative team member to join the Sumo Payroll team and support our U.S. multi-state payroll operations. In this role, you will be responsible for ensuring accurate and timely processing of payroll, maintain compliance with federal and state regulations, and contributing to general ledger reconciliation and payroll reporting. You will work closely with our Sr. Global Payroll Analyst, Manager of Global Payroll, and Human Resources team to align processes and responsibilities that support the company’s continued growth. Additionally, you will serve as a primary point of contact for internal U.S. payroll-related inquiries. Responsibilities Prepare and process end-to-end US multi-state payroll on a semi-monthly basis using ADP Workforce Now. Ensure compliance with multi-state payroll tax laws, including withholding, unemployment and other reporting requirements. Manage and resolve tax notices, amendments, rate changes, and other payroll tax requirements using ADP SmartCompliance. Prepare semi-monthly payroll-related journal entries, reconcile monthly general ledger accounts, and variance analysis to support Finance month end close. Prepare and process end-to-end payroll processing across the APAC region monthly. Audit APAC payroll results received from third party vendors to ensure accurate and timely payments, and compliance with regional tax and labor laws. Support year-end payroll processes, including W-2 and other tax filings. Assist with internal and external audits related to payroll (i.e. 401(k) audit, worker’s compensation, internal financial audit). Respond to payroll-related inquiries from employees and third parties in a timely, accurate and professional manner. Partner cross functionally with HR, Accounting & Finance teams in administering payroll activities. Utilize Microsoft Excel (e.g., pivot tables, formulas, and functions) to create, modify, and analyze payroll data. Maintain and update payroll process documentation as procedures evolve. Provide backup support to payroll team members to ensure continuity of operations. Performs other related duties as assigned. Required Qualifications And Skills Education BA degree in Accounting or Finance, or equivalent years of experience CPP/ FPC certifications a plus Desired Qualifications And Skills 3+ years of experience of full cycle US multi-state payroll experience with both exempt and non-exempt employees. 3+ years of experience with ADP Workforce Now and/or related payroll software (Workday, UKG, etc.) Strong accounting experience with journal entries and reconciliations. Experience with APAC payroll preferred. Experience with NetSuite preferred Intermediate knowledge of Excel skills including but not limited to Vlookup, SUMIF, Pivot table formulas Strong communication (written and verbal) skills and attention to detail Self-motivated, flexible, and ability to stay organized in a fast-paced environment and work with a sense of urgency Strong system and data flow knowledge. Ability to learn and adapt to new process flows and software technologies. Team-oriented approach – can participate as an effective team member as well as work cross-functionally with other organizations. About Us Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com. Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection. Show more Show less

The proliferation of machine log data has the potential to give organizations unprecedented real-time visibility into their infrastructure and operations. With this opportunity comes tremendous technical challenges around ingesting, managing, and understanding high-volume streams of heterogeneous data. As a Machine Learning Engineer at Sumo Logic, you will actively contribute in the design and development of innovative ML-powered product capabilities to help our customers make sense of their huge amounts of log data. This involves working through the entire feature lifecycle including ideation, dataset construction, experimental validation, prototyping, production implementation, deployment, and operations. Responsibilities Identifying and validating opportunities for the application of ML or data-driven techniques Assessing requirements and approaches for large-scale data and ML platform components Driving technical delivery through the full feature lifecycle, from idea to production and operations Helping the team design and implement extremely high-volume, fault-tolerant, scalable backend systems that process and manage petabytes of customer data. Collaborating within and beyond the team to identify problems and deliver solutions Work as a member of a team, helping the team respond quickly and effectively to business needs. Requirements B.Tech, M.Tech, or Ph.D. in Computer Science or related discipline 4-6 years of industry experience with a proven track record of ownership and delivery Experience formulating use cases as ML problems and putting ML models into production Solid grounding in core ML concepts and basic statistics Experience with software engineering of production-grade services in cloud environments handling data at large scale Desirable Cloud-based application and infrastructure deployment and management Common ML libraries (eg, scikit-learn, PyTorch) and components (eg, Airflow, MLFlow) Relevant cloud provider services (eg, AWS Sagemaker) LLM core concepts, libraries, and application design patterns Experience in multi-threaded programming and distributed systems Agile software development experience (test-driven development, iterative and incremental development) is a plus. About Us Sumo Logic, Inc., empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its SaaS analytics platform. The Sumo Logic Continuous Intelligence Platform™ helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com. Show more Show less

Sumo Logic is seeking an experienced Senior Product Manager to join our platform team and lead the development of our user experience and dashboarding capabilities. You will work closely with engineering, product management teams, sales, and marketing to create intuitive, data-driven dashboards and enhance platform user experience that empower our users to gain insights from our analytics platform. What You Will Be Doing Defining the vision, strategy, and roadmap for an exceptional user experience and innovative dashboard features that drive customer engagement and satisfaction across our platform. Collaborating with customers and stakeholders to gather and analyze user feedback, use cases, and requirements to ensure our dashboarding capabilities meet their needs while enhancing the overall platform user experience. Maintaining a detailed product roadmap supported by data analysis and competitive positioning to prioritize features and enhancements effectively. Working with cross-functional teams to identify and gather platform requirements that enhance user experience and dashboard functionalities. Representing the voice of the customer to product engineering teams and executives, ensuring user needs are at the forefront of product development. Partnering with engineering teams to ensure our dashboarding solutions are scalable, reliable, and performant, making prioritization decisions as necessary. Contributing to go-to-market strategies, collaborating with product marketing and sales to effectively communicate the value of our user experience and dashboarding capabilities. Developing sales enablement materials, including whitepapers, blogs, presentations, and product demos to showcase our dashboarding features. What You Bring 5+ years of experience in product management, preferably with a focus on user experience, dashboarding, or data visualization solutions. Strong understanding of data visualization technologies, such as D3, Highcharts, React or similar, and how they can be applied to create compelling user experiences. Experience in working with B2B SaaS products and the ability to navigate complex decision-making environments. Excellent communication skills, both written and verbal, with a proven track record of effectively engaging with customers and cross-functional teams. A data-driven mindset, with the ability to use analytics to inform product decisions and prioritize development efforts. Bachelor's degree in Computer Science, Engineering, or a related field; an MBA is a plus. About Us Sumo Logic is a cloud-native SaaS data analytics platform that solves complex observability and security problems. Our customers rely on our products to monitor, optimize, and secure their applications, systems, and infrastructures. We are committed to delivering exceptional user experiences and insights through our innovative analytics solutions. For more information, visit www.sumologic.com. Show more Show less

Senior Technical Support Engineer Job Description About SumoLogic At Sumo Logic, we specialize in empowering the digital workforce through our advanced SaaS analytics platform, focusing on reliable and secure cloud-native applications. Step into the heart of innovation with our dynamic and collaborative support team! As a Technical Support Engineer at SUMO Logic, you will play a crucial role in empowering our customers to harness the full potential of our cutting-edge cloud technology. Your expertise in logging, SIEM, and cloud solutions will be vital in guiding our customers toward achieving unparalleled business success. You will be at the forefront of solving complex challenges and driving technological advancements by providing exceptional technical support and insights. Join us and transform challenges into opportunities, enhancing customer satisfaction and shaping the future of technology. At SUMO Logic, our technical support team is recognized as one of our crown jewels, featuring some of the most technically adept individuals in the industry. Work here is challenging and rewarding, propelling you forward in a fast-paced and dynamic environment. What You Will Do As a Technical Support Engineer, your role will involve: Working with customer support tickets in our Salesforce Service Cloud ticketing system Providing enterprise-level support to our customers and partners, focusing on technical issues related to logging, metrics, SIEM, and cloud technologies. Engaging directly with customers to quickly assess, troubleshoot, and resolve issues from simple to complex, ensuring effective communication and setting clear expectations. Document enhancements or defects in our products and advise on best practices for implementing and using the Sumo Logic service. Offering valuable feedback to our engineering, product management, and CS leadership teams based on customer interactions and experiences. Developing and refining processes, procedures, and tools for the support team to optimize customer interactions and stakeholder interactions. Producing Knowledge Base (KB) articles for common issues lacking a current KB or revising existing KB articles for the ticketing system KB and public community KB. What You Will Bring With You Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions. Customer-Centric Approach: Passion for customer satisfaction and problem-solving, with the ability to manage relationships across various levels, from technical practitioners to executives. Communication Excellence: Possesses professional and transparent communication skills. Able to deliver technical context to various stakeholder levels using remote (e.g., Zoom) or written media. Strategic Problem-Solving: Ability to navigate ambiguity, proactively seek necessary support, and manage multiple accounts with attention to detail. Situation Management: Capable of assessing client scenarios, documenting issue timelines, and working with executive management and product engineering towards root cause analysis and final assessments. Desire to Learn: Thrive in a fast-paced, high-growth, rapidly changing environment with the ability to work with and deeply understand a new product or service. Utilize Sumo-offered LinkedIn learning and other resources to increase technical knowledge and sharpen soft skills. Ability to support multiple international time zones Desired Technical Qualifications Monitoring Platform Experience: Proficiency in Sumo Logic or similar platforms (e.g., Splunk, Data Dog, Elastic, New Relic, Appdynamics, VMWare Tanzu). In-depth Knowledge of Logging Systems: Proficiency in systems like Windows Event Viewer, Syslog, R Syslog, & Syslog-ng. Expertise in SIEM and Cloud Technologies: Strong understanding of cloud services (AWS, GCP, Azure) and security information and event management (SIEM) principles. Advanced Technical Skills: Experience with system administration, SSH management, and basic scripting and programming (Java, C++, Python, PowerShell, Bash, etc.). Query Language Proficiency: SQL or similar query language skills. Kubernetes and Docker Proficiency: Extensive experience in setup, configuration, troubleshooting, tuning, and infrastructure management. Network Savvy: Solid knowledge of TCP/IP, ping, traceroute, Netcat, TCP dump, Wireshark, nslookup, etc. OSS skills in Otel, Prometheus, and Falco are a plus Sumo Logic experience is a big plus but not required Travel Requirements Minimal, but generally once a quarter to once a year (1-5%) for corporate training and mandatory meetings. Education Bachelor's or Master's degree in Engineering, Computer Science, or a similar field, or equivalent work experience. Join us at Sumo Logic and contribute to our mission of revolutionizing technical support in the digital business world, with a particular focus on logging, SIEM, and cloud technologies. About Us Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com. Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection. Show more Show less

About The Job Sumo Logic is looking for an experienced Principal Product Manager to spearhead our log analytics initiatives, focusing on ingestion, querying, and user experience (UX). In this position, you will collaborate closely with engineering, data science, sales, and marketing teams to establish and implement a strategic vision that elevates our log analytics platform, equipping our customers with robust tools for gaining insights and driving informed actions. What You Will Be Doing Defining the vision, strategy, and roadmap for our logs ingest and query capabilities, ensuring they are intuitive, scalable, and aligned with customer needs and industry standards. Collaborating with cross-functional teams to gather requirements and develop a deep understanding of customer use cases, ensuring that our logs experience delivers significant value. Leading the design and implementation of user-centric log query features that enable customers to easily access, analyze and visualize log data for improved decision-making. Conducting market research and competitive analysis to identify trends and opportunities in log management, using insights to inform product development and positioning. Establishing and tracking key performance indicators (KPIs) to measure the success of logs ingest and query features, leveraging data to drive continuous improvement. Engaging with key customers and stakeholders to solicit feedback and validate product concepts, ensuring alignment with market needs and user expectations. Participating in go-to-market strategies by collaborating with product marketing and sales teams to effectively communicate the value of our log management capabilities. Developing sales enablement materials, including whitepapers, blogs, presentations, and product demos to showcase our logs ingest and query features, helping customers understand their value. Capturing market and competitive intelligence to inform the platform direction and ensure our log management capabilities remain competitive and relevant. What You Bring 8+ years of experience in product management, with a strong focus on log ingestion, query capabilities, or log management platforms. Proven expertise in log analytics within observability and security, with a strong understanding of best practices for log data ingestion, processing, and querying. Experience working directly with technical engineering teams and in a matrixed Product Management team environment. An ability to navigate complex decision-making and effectively communicate across teams will be critical to success. Demonstrable ability to work effectively with both, technical and business leaders Understanding and ability to define technical specifications, write high-level documents, and interpret observability, security and compliance requirements into concrete product requirements Experience with user experience (UX) design principles and methodologies, with a proven track record of delivering intuitive and engaging user interfaces for log management tools. Strong analytical skills, with a focus on data-driven decision-making to inform product strategy, prioritization, and the measurement of feature effectiveness and user experiences. Excellent communication skills, both written and verbal, with a proven ability to engage effectively with customers and cross-functional teams. A bachelor's degree in Computer Science, Engineering, or a related field; an MBA is a plus. About Us Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com. Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection. Technology Video & Demo: https://youtu.be/-WoseyIma8g Youtube Channel: https://www.youtube.com/user/sumologic LinkedIn: https://www.linkedin.com/company/sumo-logic/ Show more Show less

Don't see exactly the role you're looking for? No problem! At Sumo Logic, we're always on the lookout for talented professionals to join our team. By submitting your application here, you are expressing interest in potential engineering roles that may become available in the future. Why Apply Now? At Sumo Logic, we believe the strongest teams are built before the hiring starts. If you're passionate about customer advocacy, problem-solving, and delivering world-class support—even if you're not actively job hunting—we’d love to connect. By submitting your profile, you’ll be among the first we reach out to for upcoming openings in our Customer Support, Customer Success, or Renewal Specialist teams. This is your opportunity to stay top-of-mind as we grow our customer experience organization in India. Let’s shape the future of customer-centric innovation—together. Join the Frontlines of Customer Success at Sumo Logic At Sumo Logic, our mission is to make the digital world faster, more reliable, and secure . Our AI-powered SaaS analytics platform empowers global organizations to monitor, secure, and optimize their cloud-native systems. And behind that platform is a team of passionate support specialists and customer champions dedicated to helping our customers succeed. Whether you're solving deep technical issues, managing renewal cycles, or proactively guiding customers toward value, you’ll play a critical role in building loyalty, trust, and long-term impact. Our Customer Support and Success teams are recognized as some of the most technically adept and customer-obsessed teams in the industry—delivering real results across Dev, Sec, and Ops functions. Areas of Focus We Regularly Hire For Roles Such As Customer Success Specialist / Renewal Specialist – Driving retention, managing renewals, and identifying expansion opportunities in a SaaS environment Technical Support Engineer / Senior Technical Support Engineer – Providing in-depth troubleshooting, incident resolution, and technical guidance on log analytics, observability, and cloud platforms What We Value Experience in SaaS, subscription-based platforms, or technical support roles Strong communication, empathy, and problem-solving skills Familiarity with Salesforce, Gainsight, Zuora, Clari, or similar CRM/CS tools Technical acumen across logging systems, cloud platforms (AWS/GCP/Azure), SIEM, scripting, or observability tools Comfort with night shifts (US hours) and working independently in a fast-paced environment Curiosity and eagerness to learn new tools and technologies Tools & Tech You Might Work With CRM & CS Platforms: Salesforce, Gainsight, Clari, Zuora Observability & Monitoring: Sumo Logic, Splunk, DataDog, Elastic Cloud Providers: AWS, GCP, Azure Scripting/Debugging: Python, Bash, SQL, PowerShell Systems & Networking: TCP/IP, syslog, Docker, Kubernetes Ready to Stay on Our Radar? Submit your application today to express interest in future opportunities. We’ll keep your profile handy and reach out when a role opens that matches your skills and aspirations. About Us Let’s transform the customer experience together. Sumo Logic, Inc., empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its SaaS analytics platform. The Sumo Logic Continuous Intelligence Platform™ helps practitioners and developers ensure application reliability, secure, and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com. Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection. The expected annual base salary range is unavailable for this posting as your application will be considered for several types and levels of positions. Compensation varies based on a variety of factors which include (but aren’t limited to) such as role level, skills and competencies, qualifications, knowledge, location, and experience. In addition to base pay, certain roles are eligible to participate in our bonus or commission plans, as well as our benefits offerings, and equity awards. Show more Show less

Don't see exactly the role you're looking for? No problem! At Sumo Logic, we're always on the lookout for talented professionals to join our team. By submitting your application here, you are expressing interest in potential engineering roles that may become available in the future. Why Apply Now? At Sumo Logic, we believe the best teams are built before the hiring starts. If you're curious about what's next in your career—even if you're not actively job hunting—we invite you to join our talent network. Submitting your profile now means you'll be first in line when the right opportunity opens. You’ll stay on our radar for roles that match your expertise in cloud-native engineering, distributed systems, data security or observability —and we’ll reach out when the timing aligns. Let’s build what’s next together. Join the Minds Behind Modern Engineering At Sumo Logic, our mission is simple: make the digital world faster, more reliable, and secure. Our AI-powered SaaS Log Analytics Platform helps organizations turn data into real-time, actionable insights—empowering Dev, Sec, and Ops teams to solve complex problems collaboratively. By unifying enterprise data on a single platform with flexible pricing and a seamless interface, we eliminate the economic and technical barriers to ingesting, storing, and analyzing logs. This single source of truth drives smarter decisions, stronger security, and greater reliability across cloud infrastructures. As we build the future, we remain driven by curiosity and innovation—pushing the boundaries of what's possible in security and observability. Sumo Logic continues to power DevSecOps with one of the most powerful tools in modern engineering. Technologies We Use Languages: Scala, Java, TypeScript Frontend: React, Redux Streaming & Data: Kafka Streams, Elasticsearch Infrastructure: AWS, Kubernetes, Docker Areas of Engineering Focus We Regularly Hire Across a Variety Of Engineering Domains Backend Software Engineering – Resilient APIs, streaming pipelines, distributed services Frontend Engineering – Intuitive and dynamic UIs built with React/Redux ML Engineering – ML Ops, LLM Model, Python SRE / Infrastructure Engineering – Platform scalability, reliability, automation Product Management – Driving product vision, roadmap, and execution in collaboration with cross-functional teams Product Design – Crafting thoughtful, user-centric experiences that balance function, form, and usability at scale SDET - Ownership of creating and executing test plans and developing test strategies for critical system components What We Value Proficiency in Java, Scala, TypeScript, or similar Experience with cloud-native platforms and microservices architecture Knowledge of distributed systems, containerization, and DevOps best practices A strong sense of ownership and an eagerness to collaborate across teams About Us Sumo Logic, Inc., empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its SaaS analytics platform. The Sumo Logic Continuous Intelligence Platform™ helps practitioners and developers ensure application reliability, secure, and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com. Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection. The expected annual base salary range is unavailable for this posting as your application will be considered for several types and levels of positions. Compensation varies based on a variety of factors which include (but aren’t limited to) such as role level, skills and competencies, qualifications, knowledge, location, and experience. In addition to base pay, certain roles are eligible to participate in our bonus or commission plans, as well as our benefits offerings, and equity awards. Show more Show less

Staff Software Engineer - QE Location - India, Remote Sumo Logic is a cloud-native SaaS data analytics platform, that solves complex observability and security problems. Customers choose our product because it allows them to easily monitor, optimize, and secure their applications, systems, and infrastructures. Our microservices architecture hosted on AWS ingests petabytes of data daily across many geographic regions. Millions of queries a day analyze hundreds of petabytes of data. What can you expect to do? You will have ownership of creating and executing test plans and developing test strategies for critical system components and be responsible for analyzing test coverage, creating test cases, and coordinating review and feedback from the cross-functional team. You will help bridge the gap between development and quality assurance. You will address complex problems with innovative solutions, iterate on designs, and mentor team members to promote technical growth and excellence. Our system is a highly distributed, fault-tolerant, multi-tenant platform that includes bleeding-edge components related to storage, messaging, search, and analytics. This system ingests and analyzes terabytes of data a day, while making petabytes of data available for search and forensic analysis, and is expected to reach a substantially larger scale in the near future. Role And Responsibilities Collaborate with cross-functional teams to understand project requirements and specifications. Develop and execute test cases, scripts, plans, and procedures (manual and automated) to ensure the highest quality software delivery. Report project status defects report and verification, and issue escalation in a timely manner. Participate in design and specification reviews, providing valuable input from a testing perspective. Improve design specifications and writes elegant code that meets the Sumo Logic standard. Solves complex problems by iterating, redesigning, and innovating systems. Guide and mentor junior team members, sharing knowledge and fostering technical growth within the team. Estimate and perform risk analysis on large features during sprint planning meetings Continuously improve testing processes by staying updated on industry best practices and new technologies. Promote the adoption of innovative tools and techniques within the team. Communicate effectively with development and product teams to resolve issues and ensure timely delivery of high-quality software. Requirements Hold a Bachelor's or Master's degree in Computer Science or a related field. Possess over 10+ years of testing experience. Demonstrate a robust grasp of the software development life cycle and testing methodologies. Have hands-on experience with Enterprise-grade SaaS products. Strong problem-solving skills and a proven track record of solving complex technical challenges. Familiarity with Continuous Integration or Continuous Deployment is a valuable addition. Exhibit proficiency in object-oriented languages such as Jave, Python, Scala or GO. Work effectively with both Unix and Windows operating systems. Approach testing with a proactive "break it" mentality. Familiar with popular testing tools like TestRail, Jira, Postman, JMeter, Selenium, etc. Display enthusiasm for staying updated on cutting-edge technologies, solving complex problems, and embracing challenges. Possess the ability to comprehend the Sumo Logic backend architecture and communicate with clarity and precision, both verbally and in writing. Desirable Have hands-on experience in testing large-scale systems. Desirable experience includes working with big data and/or 24x7 commercial services. Proficiency and comfort in working with Unix, including Linux and OS X. A plus if you bring experience in Agile software development, including test-driven development and iterative and incremental development methodologies. About Us Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com. Sumo Logic Privacy Policy Show more Show less

Customer Success Specialist/ Renewal Specialist "This is a remote role" We seek a proactive Customer Success Specialist / Renewal Specialist to drive customer retention and ensure seamless renewals. In this role, you will manage renewal cycles, engage with customers to understand their needs and identify expansion opportunities. You will collaborate cross-functionally to address challenges, optimize account health, and enhance customer satisfaction. The ideal candidate has strong communication skills, a customer-first mindset, and experience in SaaS or subscription-based businesses. Responsibilities Renewal Management: Monitor customer contract renewal dates and proactively reach out to clients nearing expiration. Conduct renewal discussions, understanding customer needs and addressing any concerns. Prepare renewal quotes and negotiate terms to achieve mutually beneficial agreements. Identify at-risk renewals and develop targeted strategies to retain customers. Comfortable in working in night shifts & independently. Customer Relationship Building: Establish strong relationships with key customer stakeholders. Regularly check-in with customers to assess their satisfaction and usage of the product/service. Proactively identify potential issues and address them promptly. Required Qualifications And Skills BE/BTech or BCS (Degree or equivalent experience) Years of Experience- 5-8 years required in the Saas Industry with 3-5 years in CSS or renewals Role. Proven track record in a customer success or account management role, ideally with experience in renewals. Willing to work in US Shift from 6 PM IST to 3 AM IST Desirable Skills Excellent Communication Skills Strong commitment to delivering exceptional customer service and exceeding expectations. Proficiency in analyzing customer data to identify trends and opportunities. Familiarity with CRM systems (e.g., Salesforce, Clari, Zuora, Gainsight) to manage customer interactions and track renewal progress. About Us Sumo Logic, Inc. empowers the people who own businesses through its Sumo Logic SaaS Analytics Log Platform, a digital business. Sumo Logic enables customers to deliver a reliable and secure cloud. This Platform's Log Platform helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time insights and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com. Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection. Show more Show less

We are seeking a detail-oriented and collaborative team member to join the Sumo Payroll team and support our U.S. multi-state payroll operations. In this role, you will be responsible for ensuring accurate and timely processing of payroll, maintain compliance with federal and state regulations, and contributing to general ledger reconciliation and payroll reporting. You will work closely with our Sr. Global Payroll Analyst, Manager of Global Payroll, and Human Resources team to align processes and responsibilities that support the company’s continued growth. Additionally, you will serve as a primary point of contact for internal U.S. payroll-related inquiries. Responsibilities Prepare and process end-to-end US multi-state payroll on a semi-monthly basis using ADP Workforce Now. Ensure compliance with multi-state payroll tax laws, including withholding, unemployment and other reporting requirements. Manage and resolve tax notices, amendments, rate changes, and other payroll tax requirements using ADP SmartCompliance. Prepare semi-monthly payroll-related journal entries, reconcile monthly general ledger accounts, and variance analysis to support Finance month end close. Prepare and process end-to-end payroll processing across the APAC region monthly. Audit APAC payroll results received from third party vendors to ensure accurate and timely payments, and compliance with regional tax and labor laws. Support year-end payroll processes, including W-2 and other tax filings. Assist with internal and external audits related to payroll (i.e. 401(k) audit, worker’s compensation, internal financial audit). Respond to payroll-related inquiries from employees and third parties in a timely, accurate and professional manner. Partner cross functionally with HR, Accounting & Finance teams in administering payroll activities. Utilize Microsoft Excel (e.g., pivot tables, formulas, and functions) to create, modify, and analyze payroll data. Maintain and update payroll process documentation as procedures evolve. Provide backup support to payroll team members to ensure continuity of operations. Performs other related duties as assigned. Required Qualifications And Skills Education BA degree in Accounting or Finance, or equivalent years of experience CPP/ FPC certifications a plus Desired Qualifications And Skills 3+ years of experience of full cycle US multi-state payroll experience with both exempt and non-exempt employees. 3+ years of experience with ADP Workforce Now and/or related payroll software (Workday, UKG, etc.) Strong accounting experience with journal entries and reconciliations. Experience with APAC payroll preferred. Experience with NetSuite preferred Intermediate knowledge of Excel skills including but not limited to Vlookup, SUMIF, Pivot table formulas Strong communication (written and verbal) skills and attention to detail Self-motivated, flexible, and ability to stay organized in a fast-paced environment and work with a sense of urgency Strong system and data flow knowledge. Ability to learn and adapt to new process flows and software technologies. Team-oriented approach – can participate as an effective team member as well as work cross-functionally with other organizations. About Us Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com. Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection. Show more Show less

Senior Software Engineer - II, UI (Data Collection) As a Senior Software Engineer - II, UI in the Data collection team, you will work on the platform powering the Sumo Logic Frontend Web Application that empowers our customers to monitor and troubleshoot their applications. Responsibilities Building a rich user interface primarily for our mission-critical high-availability analytics platform using React and TypeScript. Participate in user experience design, and architecture initiatives and lead regular code reviews with a major focus on ease of use, visual appeal, re-usability, and performance. Build and maintain tooling for Developer Productivity and Experience. Instrument and measure UI performance with well-defined SLIs to provide a best-in-class experience for customers. Collaborate with feature teams during both design and development phases to ensure adherence to UI architectural standards and best practices. Write detailed design documents and documentation on platform level design items and their implementation. Promote cross-team awareness. Mentor junior engineers and improve software development processes. Required Qualifications And Skills B.S. or M.S. Computer Sciences or related discipline 7+ years of experience delivering enterprise-class JavaScript web applications Expertise in JavaScript/ES6/Typescript and 3+ years of experience with React. Experience with NodeJS & Frontend Build Tools like Webpack / Vite etc. Expertise in modern testing frameworks (e.g. React Testing Library, Jest, Karma, Cypress). Experience with dealing with open ended problem statements. Experience working in an Agile development environment. Experience leading projects and mentoring engineers. Comfortable working with a remote team operating in multiple time zones. Comfortable communicating about your work with both technical and non-technical team members, including fellow engineers, product managers, designers, and analysts. Experience working in teams with a heavy emphasis on Automation and Quality (CI/CD). Team player, able to take and give constructive feedback and apply (from code reviews to 1-1s) Desirable Skills Familiarity with full stack web app development using Node.js / Next / Remix / GraphQL. Experience of leading a team of 3+ people. Experience in the design, development, and maintenance of component-based architectures, preferably with React and Redux. About Us Sumo Logic, Inc., empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its SaaS analytics platform. The Sumo Logic Continuous Intelligence Platform™ helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com. Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection. Show more Show less

We are seeking an experienced and highly motivated Technical Program Manager to join our growing team. This role requires an individual with strong technical acumen and a passion for leading cross-functional teams. As a key member of our program management team, you will be responsible for overseeing a large program (with multiple concurrent projects within), ensuring the dependency mapping, resource allocation, and timelines are at the forefront of any and all decision making. The ideal candidate will have experience managing technical initiatives, collaborating with engineering teams, and driving the successful delivery of SaaS products. Responsibilities Guide technical programs and projects from initiation to completion, ensuring alignment with company goals and priorities. Continuously look for ways to improve and streamline processes and overall team collaboration within the Product Development team. Collaborate with cross-functional teams, including engineering, product management, and design, to define clear project objectives, requirements, and deliverables. Work with engineering and product to maintain detailed project plans, timelines, and roadmaps to track progress and ensure projects are delivered on time and within scope. Identify and mitigate risks and obstacles that could impact project delivery, ensuring timely resolution through effective communication and problem-solving. Drive the execution of Agile development processes, working closely with engineering teams to ensure iterative progress. Guide the team on best practices for regular project meetings, including stand-ups, sprint reviews, and retrospectives, to ensure clear communication and transparency across teams. Manage project dependencies, including coordinating with other teams and stakeholders to ensure alignment and resource allocation. Report on program status, including key milestones, risks, and issues, to senior leadership and stakeholders. Required Qualifications And Skills 5-8 years of experience in technical program management or project management, preferably in a SaaS or technology-driven environment. Proficient in JIRA administration, workflow management, schema updates, and general hygiene. Strong understanding of software development life cycle (SDLC), Agile methodologies, and project management best practices. Proven ability to manage complex, cross-functional projects and drive them to successful delivery. Excellent communication and interpersonal skills, with the ability to build strong relationships with technical and non-technical stakeholders. Experience working with engineering teams and understanding of software architecture, development tools, and technologies. Strong problem-solving skills with the ability to navigate complex challenges and provide actionable solutions. PMP, CSM, or other relevant certifications are a plus. Bachelor's degree in Computer Science, Engineering, Business, or a related field, or equivalent practical experience. Desired Qualifications And Skills Experience working in a SaaS company or with cloud-based technologies. Familiarity with DevOps practices and Continuous Integration/Continuous Deployment (CI/CD) pipelines. Experience working with teams across multiple timezones. Exposure to managing international or distributed teams. Familiarity with data-driven decision-making and analytics. About Us Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com. Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

Senior Software Engineer-I (Open Source Collection) Location: Bengaluru/Noida Our team: At Sumo Logic, we ingest petabytes of data every day and empower our customers by providing them with extremely reliable and fast tools to derive meaningful insights from their data. The Open Source/Open Telemetry Collector team provides the next-generation data collector built on Open Telemetry to simplify and streamline the performance and behavior monitoring of complex distributed systems. Responsibilities: Design and implement features for an extremely robust and lean OpenTelemetry collection engine. Good hands-on understanding of Kubernetes and the Ability to quickly diagnose and resolve complex issues in a production environment. Write robust code with unit and integration tests. Contribute to the upstream OpenTelemetry project. Analyze and improve the efficiency, scalability, and reliability of our backend systems. Work as a team member, helping the team respond quickly and effectively to business needs Experience with CI and on-call production support Requirements B.Tech, M.Tech, or Ph.D. in Computer Science or related discipline 5-8 years of industry experience with a proven track record of ownership Experience with GoLang or other statically typed language (Java, Scala, C++). Willingness to learn GoLang if you don't have the experience. Strong communication skills and the ability to work in a team environment Understand the performance characteristics of commonly used data structures (maps, lists, trees, etc) Demonstrated ability to learn quickly, solve problems and adapt to new technologies Nice to have Contributing to an open-source project and preferably open-source telemetry collection Familiarity with the monitoring/observability space. Working experience with GitHub Actions or other CI pipelines A GitHub account with recent activity and contributions to open source projects Experience in multi-threaded programming and distributed systems is highly desirable. Comfortable working with Unix-type operating systems (Linux, OS X) Familiarity with Docker, Kubernetes, Helm, Terraform, etc. Agile software development experience (test-driven development, iterative and incremental development) About Us Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com. Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

We are seeking a detail-oriented and collaborative team member to join the Sumo Payroll team and support our U.S. multi-state payroll operations. In this role, you will be responsible for ensuring accurate and timely processing of payroll, maintain compliance with federal and state regulations, and contributing to general ledger reconciliation and payroll reporting. You will work closely with our Sr. Global Payroll Analyst, Manager of Global Payroll, and Human Resources team to align processes and responsibilities that support the company’s continued growth. Additionally, you will serve as a primary point of contact for internal U.S. payroll-related inquiries. Responsibilities Prepare and process end-to-end US multi-state payroll on a semi-monthly basis using ADP Workforce Now. Ensure compliance with multi-state payroll tax laws, including withholding, unemployment and other reporting requirements. Manage and resolve tax notices, amendments, rate changes, and other payroll tax requirements using ADP SmartCompliance. Prepare semi-monthly payroll-related journal entries, reconcile monthly general ledger accounts, and variance analysis to support Finance month end close. Prepare and process end-to-end payroll processing across the APAC region monthly. Audit APAC payroll results received from third party vendors to ensure accurate and timely payments, and compliance with regional tax and labor laws. Support year-end payroll processes, including W-2 and other tax filings. Assist with internal and external audits related to payroll (i.e. 401(k) audit, worker’s compensation, internal financial audit). Respond to payroll-related inquiries from employees and third parties in a timely, accurate and professional manner. Partner cross functionally with HR, Accounting & Finance teams in administering payroll activities. Utilize Microsoft Excel (e.g., pivot tables, formulas, and functions) to create, modify, and analyze payroll data. Maintain and update payroll process documentation as procedures evolve. Provide backup support to payroll team members to ensure continuity of operations. Performs other related duties as assigned. Required Qualifications And Skills Education BA degree in Accounting or Finance, or equivalent years of experience CPP/ FPC certifications a plus Desired Qualifications And Skills 3+ years of experience of full cycle US multi-state payroll experience with both exempt and non-exempt employees. 3+ years of experience with ADP Workforce Now and/or related payroll software (Workday, UKG, etc.) Strong accounting experience with journal entries and reconciliations. Experience with APAC payroll preferred. Experience with NetSuite preferred Intermediate knowledge of Excel skills including but not limited to Vlookup, SUMIF, Pivot table formulas Strong communication (written and verbal) skills and attention to detail Self-motivated, flexible, and ability to stay organized in a fast-paced environment and work with a sense of urgency Strong system and data flow knowledge. Ability to learn and adapt to new process flows and software technologies. Team-oriented approach – can participate as an effective team member as well as work cross-functionally with other organizations. About Us Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com. Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

Customer Success Specialist/ Renewal Specialist We seek a proactive Customer Success Specialist / Renewal Specialist to drive customer retention and ensure seamless renewals. In this role, you will manage renewal cycles, engage with customers to understand their needs and identify expansion opportunities. You will collaborate cross-functionally to address challenges, optimize account health, and enhance customer satisfaction. The ideal candidate has strong communication skills, a customer-first mindset, and experience in SaaS or subscription-based businesses. Responsibilities Renewal Management: Monitor customer contract renewal dates and proactively reach out to clients nearing expiration. Conduct renewal discussions, understanding customer needs and addressing any concerns. Prepare renewal quotes and negotiate terms to achieve mutually beneficial agreements. Identify at-risk renewals and develop targeted strategies to retain customers. Comfortable in working in night shifts & independently. Customer Relationship Building: Establish strong relationships with key customer stakeholders. Regularly check-in with customers to assess their satisfaction and usage of the product/service. Proactively identify potential issues and address them promptly. Required Qualifications And Skills BE/BTech or BCS (Degree or equivalent experience) Years of Experience- 5-8 years required in the Saas Industry with 3-5 years in CSS or renewals Role. Proven track record in a customer success or account management role, ideally with experience in renewals. Willing to work in US Shift from 6 PM IST to 3 AM IST Desirable Skills Excellent Communication Skills Strong commitment to delivering exceptional customer service and exceeding expectations. Proficiency in analyzing customer data to identify trends and opportunities. Familiarity with CRM systems (e.g., Salesforce, Clari, Zuora, Gainsight) to manage customer interactions and track renewal progress. About Us Sumo Logic, Inc. empowers the people who own businesses through its Sumo Logic SaaS Analytics Log Platform, a digital business. Sumo Logic enables customers to deliver a reliable and secure cloud. This Platform's Log Platform helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time insights and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com. Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

We are seeking an experienced and highly motivated Technical Program Manager to join our growing team. This role requires an individual with strong technical acumen and a passion for leading cross-functional teams. As a key member of our program management team, you will be responsible for overseeing a large program (with multiple concurrent projects within), ensuring the dependency mapping, resource allocation, and timelines are at the forefront of any and all decision making. The ideal candidate will have experience managing technical initiatives, collaborating with engineering teams, and driving the successful delivery of SaaS products. Responsibilities Guide technical programs and projects from initiation to completion, ensuring alignment with company goals and priorities. Continuously look for ways to improve and streamline processes and overall team collaboration within the Product Development team. Collaborate with cross-functional teams, including engineering, product management, and design, to define clear project objectives, requirements, and deliverables. Work with engineering and product to maintain detailed project plans, timelines, and roadmaps to track progress and ensure projects are delivered on time and within scope. Identify and mitigate risks and obstacles that could impact project delivery, ensuring timely resolution through effective communication and problem-solving. Drive the execution of Agile development processes, working closely with engineering teams to ensure iterative progress. Guide the team on best practices for regular project meetings, including stand-ups, sprint reviews, and retrospectives, to ensure clear communication and transparency across teams. Manage project dependencies, including coordinating with other teams and stakeholders to ensure alignment and resource allocation. Report on program status, including key milestones, risks, and issues, to senior leadership and stakeholders. Required Qualifications And Skills 5-8 years of experience in technical program management or project management, preferably in a SaaS or technology-driven environment. Proficient in JIRA administration, workflow management, schema updates, and general hygiene. Strong understanding of software development life cycle (SDLC), Agile methodologies, and project management best practices. Proven ability to manage complex, cross-functional projects and drive them to successful delivery. Excellent communication and interpersonal skills, with the ability to build strong relationships with technical and non-technical stakeholders. Experience working with engineering teams and understanding of software architecture, development tools, and technologies. Strong problem-solving skills with the ability to navigate complex challenges and provide actionable solutions. PMP, CSM, or other relevant certifications are a plus. Bachelor's degree in Computer Science, Engineering, Business, or a related field, or equivalent practical experience. Desired Qualifications And Skills Experience working in a SaaS company or with cloud-based technologies. Familiarity with DevOps practices and Continuous Integration/Continuous Deployment (CI/CD) pipelines. Experience working with teams across multiple timezones. Exposure to managing international or distributed teams. Familiarity with data-driven decision-making and analytics. About Us Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com. Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.