Senior Talent and Operations Manager

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About Keplin Global Services

Keplin Global Services is the Indian operations hub of the UK-based Keplin Group, a leading name in FMCG import, wholesale, and digital retail. From our headquarters in Navi Mumbai, we support global operations across platforms such as Amazon, Shopify, TikTok, and more. As we expand in India, we are building a high-performance, tech-enabled team focused on driving operational efficiency, process excellence, and sustainable growth.

Role Overview

proactive, detail-oriented, and people-focused

This role is ideal for someone who thrives in a dynamic, fast-growing business and wants to make a lasting impact on both people and processes.

Key Responsibilities

1. Talent Acquisition (Primary Focus – 50%)

• Lead full-cycle recruitment across all levels and departments.
• Partner with hiring managers to understand business needs and build workforce plans.
• Draft and publish engaging job descriptions across channels (LinkedIn, job portals, etc.).
• Source, screen, and interview candidates, ensuring a smooth and professional hiring process.
• Drive employer branding initiatives and nurture long-term talent pipelines.
• Manage pre-boarding tasks including NDAs, documentation, and background verification.
• Oversee onboarding experience: welcome kits, IT setup, building access, and induction coordination.
• Conduct new-hire orientations and ensure a positive integration process.
• Handle all candidate communications with professionalism and confidentiality.

2. Office Administration & Operations (Primary Focus – 40%)

• Oversee day-to-day office operations, ensuring cleanliness, organization, and safety.
• Supervise vendors for housekeeping, maintenance, and equipment servicing.
• Manage inventory of office supplies, pantry stock, uniforms, and essentials.
• Schedule and set up meeting rooms, AV equipment, and hospitality arrangements.
• Monitor and manage office budgets and expense tracking.
• Lead internal communication efforts through newsletters, noticeboards, and updates.
• Negotiate contracts with vendors and ensure cost-effective services and compliance.

3. Executive & Compliance Support (10%)

• Provide administrative support to the CEO and visiting directors, including travel bookings, scheduling, and external coordination.
• Monitor corporate card expenses and flag irregularities to finance.
• Ensure compliance with local labor laws, safety standards, and workplace policies.
• Lead health and safety initiatives: emergency drills, risk assessments, and wellness programs.

Additional Responsibilities

• Talent Development & Retention:

• Collaborate with HR to implement performance feedback systems, learning programs, and mentoring initiatives.
• Monitor employee engagement and support retention strategies.
• Promote internal mobility and career development.

• Diversity, Equity & Inclusion (DEI):

• Champion inclusive hiring practices and foster a diverse work environment.

• Process Improvement & HR Tech:

• Optimize recruitment and office processes through continuous feedback.
• Implement HRIS or systems to track employee data, onboarding, and operational metrics.
• Analyse data to generate insights for leadership.

• Employee Engagement & Well-being:

• Plan team-building activities, celebrations, and seasonal events (e.g., Christmas party, wellness days).
• Monitor morale and implement initiatives to boost workplace satisfaction.

Who You Are

• 5+ years of experience in talent acquisition and office/operations management, preferably in a multinational or startup environment.
• Strong understanding of Indian HR compliance, workplace safety, and employee engagement practices.
• Proven ability to manage multiple hiring pipelines and provide an exceptional candidate experience.
• Adept at vendor management, budgeting, and office operations.
• Excellent written and verbal communication skills; fluency in English is essential.
• High attention to detail, process ownership, and confidentiality.
• Collaborative, solution-focused, and adaptable to change.

Bonus Skills / Nice-to-Have:

• HR certifications (e.g., SHRM, CIPD, PHR)
• Experience in fast-paced environments such as e-commerce or tech-driven companies
• Familiarity with HR software (HRIS), applicant tracking systems (ATS), and project tools
• Proficiency in local languages (Hindi, Marathi) is a plus

Why Join Us

• Impactful Role:

  Play a strategic part in shaping the people and culture of a fast-growing international business.

• Global Exposure:

  Work closely with UK and cross-border teams in a truly global operating model.

• Culture of Innovation:

  Be part of an agile, collaborative team that values initiative, ownership, and creative problem-solving.

• Work-Life Balance:

  Structured workdays, paid leaves, and policies that support employee well-being.

Keplin Global Services India

If you're interested, kindly email your CV and cover letter to janicefernandes@keplin-group.com.