Senior Salesforce Engineer

Responsibilities:

• System Management: Own and support the organization’s Salesforce environment through comprehensive administrative functions including the configuration of custom objects, fields, record types, page layouts, validation rules, workflows, approval processes, sharing rules, and permission sets.
• User Access & Security: Manage user lifecycle including creation, roles, profiles, permission sets, and data access governance to maintain system integrity and compliance.
• Data Stewardship: Ensure data accuracy and cleanliness through validation rules, deduplication strategies, data import/export, and regular audits and backups.
• Platform Customization: Tailor Salesforce to business requirements by configuring user interfaces, custom metadata, objects, and page layouts to support operational workflows.
• Process Automation: Design and implement declarative automation using Salesforce Flows and approval processes to streamline operations and improve efficiency.
• Reporting & Analytics: Build and maintain reports and dashboards to deliver actionable insights to stakeholders; ensure availability of self-service analytics for key business units.
• System Maintenance/Deployments:
• Perform routine platform maintenance, apply critical patches, and manage seasonal releases to maintain stability and performance.
• Coordinate and execute weekly deployments using CI/CD tools, including manual pre- and post-deployment steps such as data loads, configuration validation, etc.
• Integration Oversight: Support the integration of Salesforce with third-party tools, ensuring smooth data flow and consistent performance across platforms.
• Technical Debt Management: Identify areas of technical debt in the Salesforce ecosystem and remediate and optimize for long-term scalability.
• Issue Triage & Debugging: Investigate and resolve system issues, bugs, or integration failures in a timely and structured manner.
• Cross-Functional Support: Partner with stakeholders in Sales, Marketing, Operations, and Customer Success to define enhancement needs, evaluate feasibility, and support delivery.
• Mentorship: Mentoring junior team members in day-to-day activities including but not limited to overall operational support, debugging, and troubleshooting tasks.
  

Soft Skills & Collaboration:

• Excellent communication and interpersonal skills to engage cross-functional stakeholders and end users.
• Ability to work independently and collaboratively within a team environment.
• Strong analytical mindset with a proactive approach to problem-solving.
  

Qualifications:

• B.E. or equivalent
• Salesforce Administrator Certification or Salesforce PD1 is required; additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder) preferred.
• 7+ years of experience working in Salesforce administration/development, with hands-on exposure to Salesforce deployment using CI/CD or changesets considered a strong plus.
• Experience with Sales, Service, Marketing, Experience, and/or CPQ Clouds.
• Familiarity with Salesforce best practices, governance standards, and release management.
• Demonstrated ability to stay current with Salesforce platform updates and innovations.
• Active involvement in the Salesforce community is a plus.